Cabinet Solutions Performance from a Customer’s Perspective

Cabinet Solutions is invested in creating positive experiences for their clients. To assist in creating positive customer experiences Cabinet Solutions has hired Client Insight Inc., an independent research firm, to interview their customers. Their role is to be an unbiased third party and ask questions about their cabinet purchase experience. Client Insight measures Cabinet Solution’s performance and provides both quantitative and qualitative reporting on an ongoing basis. The client reviews below are compiled from interviews completed with clients since May, 2014.

Cabinet Solutions uses these results to identify strengths and areas for improvement. To browse the customer reviews and see what clients are saying about their cabinet purchase experience with Cabinet Solutions, use the links below. The research covers a variety of areas important to customers and provides insights into Cabinet Solution’s business practices and reputation.


Overall Impression Results

Overall-Impression
  • Satisfied with the overall experience with Cabinet Solutions
  • Will recommend Cabinet Solution’s to neighbours and friends
  • Impressed with Staff’s professionalism & felt I was treated
  • Satisfied with Cabinet Solution’s quality of product

The above Chart shows the results of Overall Impression questions asked of Cabinet Solution’s clients. For example, 100% of clients interviewed since May, 2014 said they felt that they were treated with respect.

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WHAT CUSTOMERS SAY

“We really like the quality of the cabinets and the features like solid wood drawers and soft close. There was enough choice to make everything match in our bathrooms: in one we wanted counter height and the others we wanted regular height – it worked well.”

Amanda R, NE Calgary, AB Oct/15

“The convenience of Cabinet Solutions’ in-stock product is very helpful for us. I don’t want to have to set cabinets together like I would have to with a big box store. We will use them again definitely.”

Melanie B, SW Calgary, AB May/15

“The quality of Cabinet Solution’s product is good. We were not there for the cheapest product and it was a relatively easy process. They knew what they were doing.”

Erica G, SE Calgary, AB Oct/14


Why Clients Refer Cabinet Solutions to their Friends & Neighbors

Cabinet Solutions Customer Feedback Overall Impression
Above are the top 6 reasons why clients refer their friends and neighbors to Cabinet Solutions.

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WHAT CUSTOMERS SAY

“They had what I needed; they configured it for me so it would work. I don’t know all the combinations and permutations and what can fit where. We purchased in-stock cabinets and they had the experience to put it all together. I thought it was well done.”

Bud A, AB Oct/15

“I would recommend Cabinet Solutions for many reasons. I was extremely happy, the customer service was great and the quality of product was outstanding. I like recommending good people and good companies.”

Sabine H, Calgary, AB May/15

“Cabinet Solutions showroom was extremely nice and they had a good variety of product. The cost was something that pleased us, it worked for our budget.”

Chris T, SW Calgary, AB Nov/14


Design Experience

Design-Experience
  • Designer was approachable, engaged & willing to help
  • Designer clearly explained the available features & options
  • Designer had creative ideas & helpful guidance
  • I didn’t feel pressured to make a purchase
  • I am pleased with the design of my cabinets

The above Chart shows the results of client’s Design experience with Cabinet Solutions. For example, 100% of clients felt that their Designer was engaged and willing to help.

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WHAT CUSTOMERS SAY

“Cabinet Solutions’ Designer was great. She asked me to get some more information for her to make her estimate more accurate and her drawings more complete. We had some back and forth interaction and that was a good thing. It resulted in a better design solution.”

Jane L, NW Calgary, AB Oct/15

“I used to manufacture cabinets. I took a design to the Cabinet Solutions showroom and they tweaked it to make a few things work even better. These guys really knew what they were doing. I knew that because I understand what they were doing.”

Lyle D, Southern AB, Jun/15

“My Designer at Cabinet Solutions seemed pretty good and I am pleased with the design & functionality of the cabinets. I only had a few questions but I never felt ignored.”

Scott M, Olds, AB Oct/14


What Clients ‘Value The Most’ From Their Experience With Cabinet Solutions

cabinet-solutions-what-clients-value

Above are the top 5 factors that customers value about the purchase experience with Cabinet Solutions.

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WHAT CUSTOMERS SAY

“The cabinets are quite reasonably priced. I found that they had good quality and I enjoyed having someone to sit down with and give me advise on the purchase. The whole interaction with the Cabinet Solutions’ Designer was really good.”

Jane L, NW Calgary, AB Oct/15

“It was an easy experience and the recommendations made a difference. I was pleased with the Designer. She provided a full set of drawings.”

Brian S, SW Calgary, AB Jul/15

“I valued the lack of hassle that we had with Cabinet Solutions. Also, the great response from the Designer and it was easy. The cost of the cabinets was very affordable.”

Ed N, NW Calgary, AB Dec/14


Cabinet Solutions’ Response to Unforeseen Issues

cabinet-solutions-project-issues-imageIssues often surface during projects where multi-trades and suppliers are involved. It is not a question of if but rather when. Here are some of the stories that show how Cabinet Solutions responds to project issues.

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WHAT CUSTOMERS SAY

“I ended having extra material and Cabinet Solutions took the material back without hesitation – that was good.”

Bud A, AB Oct/15

“One of the pieces from Cabinet Solutions came damaged and we didn’t notice until the granite was installed. Cabinet Solutions’ Designer immediately handled it and reordered and put a “rush” on it. We really appreciated her speedy attention to this.”

Noreen P, Calgary, Jun/15

“Cabinet Solutions Designer also recognized a problem with the type and location of my fridge. She fixed it in the design phase which was good. She also integrated ideas that I wouldn’t have thought of.”

Ed J, SE Calgary, AB Dec/14