ELRUS Aggregates Parts

ELRUS AGGREGATES RESULTS > PARTS

ELRUS Aggregates Systems is an original equipment manufacturer OEM that has spent the last 40 years developing and improving their Parts and Consumables Supply service to the aggregate crushing industry. Part of that improvement has resulted by listening to customers, hearing what their operational challenges are and working together to collaboratively create the right inventory of parts and consumable across all ELRUS branches.

Review the feedback results below, read customers’ testimonials and use the links to find out why ELRUS Aggregates Systems could be a great supplier of Parts and Consumables to your aggregate crushing business.


Parts Overall Impression

Overall-Impression
  • Satisfied with the parts purchase experience
  • I will continue to purchase parts from ELRUS
  • I will recommend ELRUS to industry associates & partners
  • Satisfied with the quality of parts offered by ELRUS
  • ELRUS staff are professional to deal with

The above Chart shows the feedback results of Overall Impression questions asked of ELRUS’ Parts customers. For example, 97% of parts customers interviewed since Mar, 2012 were satisfied with the quality of parts offered by ELRUS.Click the link to Read more customer reviews and stories

WHAT CUSTOMERS SAY

“The ELRUS guys are great. I have been dealing with ELRUS for about 10 years and I have never had any problems. Kurt, Kyle, and Greg, they are all great. When I need parts, I call ELRUS.”

Brent M, Canada Building Materials, St Marys, ON Jan/17

“Usually we have parts from ELRUS the next day. Sometimes they are flown to us overnight. This past summer was the first time in 20 years that we were sent the wrong part, a cone, and they got the right one to us the next day.”

Russ Y, Pine River Holdings Ltd, Chetwynd, BC Sep/16

“We have already bought parts from the guys at ELRUS. We trust them because every time we have a problem, they come up and help us. We like their equipment. For now, they are helping us keep our old equipment alive and running.”

Mabel B, Lake County Road & Bridge, Leaderville, CO Sep/15


ELRUS ‘After Hours’ Parts And Repair Service

elrus_main_after_hours_service
Many of ELRUS’ customers operate their aggregate production spreads 24 x 7. They depend on ELRUS Branches to supply them with the parts and consumables they need. 95% of customers say they are satisfied with ELRUS ‘after hours’ service.

Click the link to Read more customer reviews and stories

WHAT CUSTOMERS SAY

“I deal directly with John or Greg Y at ELRUS after hours. It can be 10:00 at night and they are there for me.”

Dan M, Aggregate Customer, Jan/17

“We have had to call ELRUS after hours several times. They always answer and they’ve gotten us what we need right away. They are really good about that.”

Jordan F, McLeod Valley Sand & Gravel, Edson, AB Dec/16

“I have phoned James with ELRUS at midnight and he will do everything he can. I am way out of town and I will give him a call and he will meet me halfway. There are not many companies who will do that. With James it has always been good.”

Cliff F, Nelson River, Winnipeg, MB Nov/15


Parts Ordering Experience

Ordering-Experience
  • ELRUS’ partsman is knowledgeable/available to answer questions
  • The parts I need are really available at ELRUS
  • ELRUS provides a helpful shipping solution

The above Chart shows the feedback results of what customers experience while ordering parts from ELRUS. For example, 95% of customers interviewed since Mar, 2012 say that ELRUS’s Partsman is knowledgeable and available to answer their questions.

Click the link to Read more customer reviews and stories

WHAT CUSTOMERS SAY

“I can give ELRUS the dimensions and they can quickly help me find what I need. They have the knowledge to address a retrofit or deal with other manufacturers.”

Harlan M, Mill Creek Sand & Gravel, Redwater AB Feb/16

“99% of the time, ELRUS has the parts. When they don’t, they go ‘over and above’ to get us the parts. They will do what they need to make it happen. It is not uncommon for them to call another supplier or customer to see if there is a spare available. They are really good.”

Jack H, The Sarjeant Co. LTD, Barrie, ON Dec/15

“We get excellent service from ELRUS Aggregates. I don’t know what we would do without James on our account. He goes the extra mile. He serves us with an urgency, other suppliers are not that pressed.”

A Stanchuk, Russell Redi Mix, Russell, MB Dec/14


ELRUS Aggregate Systems Can Be Called To “Show Up And Get Us Out Of A Bind”

elrus_main_out_of_bindAs an OEM, ELRUS has a workforce of Service Technicians and Parts staff to get your equipment back up and running. 97% of customers said that “ELRUS will show up and get them out of a bind.”

Click the link to Read more customer reviews and stories

WHAT CUSTOMERS SAY

“I was in a really big bind once, and an ELRUS guy came out. He was a technician and he was really helpful. He knew about our jaws.”

Greg B, Vihar Construction Ltd, Smithers, BC Dec/16

“One time we had a bearing blow, and they came on site the same day with a new bearing and a technician to do the repair. We were up and running the next morning so we were only down 3/4 of a day. That is really important for us.”

Stephan F, Tollestrup Construction, Lethbridge, AB Jul/16

“We had trouble with the computer on our cone and talked with the ELRUS boys. Our company didn’t want to buy the updated version of the computer so the ELRUS guys went to work and found the pieces and parts from another customer. That allowed us to fix our computer and keep going. They found us a solution and saved us a lot of money.”

Vic D, Mulder Construction & Materials Ltd, West St Paul, MB Dec/15


Parts Shipping And Invoicing Service

Shipping-And-Invoicing-Experience
  • The parts arrived in a timely fashion
  • The right parts were shipped
  • Billing for Elrus partswas promptly provided

The above Chart shows the feedback results of ELRUS Parts shipping and invoicing service. For example, 97% of parts customers interviewed since Mar, 2012 say the parts arrived in a timely fashion.

Click the link to Read more customer reviews and stories

WHAT CUSTOMERS SAY

“I will give ELRUS 6 out of 5 for shipping. Kurt will personally deliver parts when he is coming home from work. We are 1.75 hours from town, so if we need parts at 3:00, we will not get them until the next day. If Kurt can bring them, then we are operational by the next morning. In this business, you only get so many days so having ELRUS delivery parts increases our uptime.”

Melissa B, Farrish Crushing Inc, Listowel, ON Jan/16

“ELRUS usually makes up the bill right away. There are no surprises. When we buy parts, it is the same thing. They also give a price invoice and we appreciate that.”

Cliff F, Nelson River, Winnipeg, MB Nov/15

“ELRUS is good about shipping the right parts and it arrives according to their delivery schedule.”

J Garito, Porcupine Gold Mines, South Porcupine, ON Oct/14