ELRUS Aggregates Parts

ELRUS AGGREGATES RESULTS > PARTS

ELRUS Aggregates Systems is an original equipment manufacturer OEM that has spent the last 40 years developing and improving their Parts and Consumables Supply service to the aggregate crushing industry. Part of that improvement has resulted by listening to customers, hearing what their operational challenges are and working together to collaboratively create the right inventory of parts and consumable across all ELRUS branches.

Review the feedback results below, read customers’ testimonials and use the links to find out why ELRUS Aggregates Systems could be a great supplier of Parts and Consumables to your aggregate crushing business.


Parts Overall Impression

Overall-Impression
  • Satisfied with the parts purchase experience
  • I will continue to purchase parts from ELRUS
  • I will recommend ELRUS to industry associates & partners
  • Satisfied with the quality of parts offered by ELRUS
  • ELRUS staff are professional to deal with

The above Chart shows the feedback results of Overall Impression questions asked of ELRUS’ Parts customers. For example, 97% of parts customers interviewed since Mar, 2012 were satisfied with the quality of parts offered by ELRUS.Click the link to Read more customer reviews and stories

WHAT CUSTOMERS SAY

“Pricing on parts is a big reason we switched to ELRUS. We were paying quite a bit more with another supplier.”

Aaron S, Heritage Rock & Services, Delta Junction, AK Nov/17

“I will definiteIy purchase parts from ELRUS again. I also think it is good that ELRUS cares enough to want to know what their customers think.”

Josh K, Mainland Sand & Gravel ULC, Surrey, BC Nov/17

“I call James M with ELRUS. If he doesn’t immediately have an answer, he will get the answer from wherever he can. He is usually quick with a response either way. I like the fact that he doesn’t pretend to have an answer if he doesn’t. They go above and beyond on the shipping for us.”

Joe D, BBE Hydro Constructors LP, MB Nov/17


ELRUS ‘After Hours’ Parts And Repair Service

elrus_main_after_hours_service
Many of ELRUS’ customers operate their aggregate production spreads 24 x 7. They depend on ELRUS Branches to supply them with the parts and consumables they need. 95% of customers say they are satisfied with ELRUS ‘after hours’ service.

Click the link to Read more customer reviews and stories

WHAT CUSTOMERS SAY

“I have definitely called ELRUS after hours. I have actually phoned Dawson on a Sunday on his day off, and had him show up on site with our parts to get us going. He has gone above and beyond to help us out. I like dealing with Dawson. He has gone out of his way to get us what we need.”

Josh K, Mainland Sand & Gravel ULC, Surrey, BC Nov/17

“I call Kevin at ELRUS a lot. He emails me and gets the ball rolling. As soon as I am awake the next day, he has answers for me on getting me what I need. We have such a short construction season up here, so when we are going, we are going around the clock. And beyond Kevin, I have talked to Brent a lot for service advice and he has also been very helpful.”

Aaron S, Heritage Rock & Services, Delta Junction, AK Nov/17

“James at ELRUS will answer his phone anytime of day or night, weekends. We work 350 days a year here on a remote site. There is no such thing as a weekend for us. I am calling him at 6:00 am on a Sunday and he will make things happen. He has taken parts to the airport and gotten them onto air transport for us to get it the same day. We are high maintenance and very demanding. He has done that more than once for us.”

Joe D, BBE Hydro Constructors LP, MB Nov/17


Parts Ordering Experience

Ordering-Experience
  • ELRUS’ partsman is knowledgeable/available to answer questions
  • The parts I need are really available at ELRUS
  • ELRUS provides a helpful shipping solution

The above Chart shows the feedback results of what customers experience while ordering parts from ELRUS. For example, 95% of customers interviewed since Mar, 2012 say that ELRUS’s Partsman is knowledgeable and available to answer their questions.

Click the link to Read more customer reviews and stories

WHAT CUSTOMERS SAY

“Jared and Spenser with ELRUS are so good. Spenser is a gem, such a hard worker. I purchase parts from Spenser because I like him so much. Really everyone in the ELRUS branch office does a great job –  Rick, Jody, all of them.”

Shawn W, G.W. Construction Ltd, Buchanan, SK Mar/17

“I just dealt with ELRUS a few weeks ago and they got me what I wanted.”

Tyrell H, Jake-Jay Construction Ltd, Revelstoke, BC Mar/17

“They are local and their turnaround on parts has been impressive. A lot of the parts are from down south (US) and turn around is 1.5 to 2 weeks. I find that ELRUS is good, they come to the table.”

Rick O, Jack Cewe Ltd, Coquitlam, BC Feb/16


ELRUS Aggregate Systems Can Be Called To “Show Up And Get Us Out Of A Bind”

elrus_main_out_of_bindAs an OEM, ELRUS has a workforce of Service Technicians and Parts staff to get your equipment back up and running. 97% of customers said that “ELRUS will show up and get them out of a bind.”

Click the link to Read more customer reviews and stories

WHAT CUSTOMERS SAY

“Several times ELRUS has helped get us out of a bind. One time, we shattered a cone and they had parts and service people up here within days and had us back up and running. ELRUS bent over backwards to get us back on track. They have rushed things to us. They have been great.”

Joe D, BBE Hydro Constructors LP, MB Nov/17

“We bought a feeder one time, a few years ago, and there was a factory defect. I called ELRUS on a Friday night, I talked to Thor, and he called the guys in Calgary, and overnight they had addressed my problem. Everyone there Darren, the guys at the desk, Thor, they are really great.”

Ron F, Sigfusson Northern, Lundar, MB Nov/17

“We have been in a bind with some cone parts and Kurt or Kyle with ELRUS are right on it. There is another guy, Greg S, who took parts off another machine for us so we could get them right away and get back up running.”

Mario T, Alvin Caldwell Sand and Gravel, New Liskeard, ON Oct/17


Parts Shipping And Invoicing Service

Shipping-And-Invoicing-Experience
  • The parts arrived in a timely fashion
  • The right parts were shipped
  • Billing for Elrus partswas promptly provided

The above Chart shows the feedback results of ELRUS Parts shipping and invoicing service. For example, 97% of parts customers interviewed since Mar, 2012 say the parts arrived in a timely fashion.

Click the link to Read more customer reviews and stories

WHAT CUSTOMERS SAY

“I will give ELRUS 6 out of 5 for shipping. Kurt will personally deliver parts when he is coming home from work. We are 1.75 hours from town, so if we need parts at 3:00, we will not get them until the next day. If Kurt can bring them, then we are operational by the next morning. In this business, you only get so many days so having ELRUS delivery parts increases our uptime.”

Melissa B, Farrish Crushing Inc, Listowel, ON Jan/16

“ELRUS usually makes up the bill right away. There are no surprises. When we buy parts, it is the same thing. They also give a price invoice and we appreciate that.”

Cliff F, Nelson River, Winnipeg, MB Nov/15

“ELRUS is good about shipping the right parts and it arrives according to their delivery schedule.”

J Garito, Porcupine Gold Mines, South Porcupine, ON Oct/14