What Customers Value (WCV) About The ELRUS Parts Experience?


What do your customers value about your business? What do ELRUS customers value about purchasing from ELRUS Aggregate Systems? That’s a question that ELRUS management have been curious about, so they hired Client Insight Inc. to interview their customers and find out what they value. The top 6 reasons from highest to lowest are Service, Relationship, Staff Knowledge and Experience, Product, Availability of Equipment/ Parts/ Service, and the fact that Elrus staff will Troubleshoot Problems Over the Phone.
Use the links below to read what customer’s value about doing business with ELRUS Aggregate Systems. ELRUS may be a good equipment supplier for your business.

2017 ↑ Back to top

“ELRUS employees are helpful and have a lot of technical knowledge.”

Brad W, Walker Sand & Gravel, Canon City, CO Dec/17

“What I value the most about ELRUS is that they stand behind their products and their parts.”

George S, Fish Creek Excavating Ltd, Calgary, AB Dec/17

“What I value the most with ELRUS is the quality of the equipment. It’s very high quality.”

Gabe M, Quality Aggregates, Renten, WA Nov/17

“Kevin’s knowledge, and all the ELRUS tech’s knowledge is valuable. They know their own products really well, and the ones they represent, in the way a dealer should.”

Aaron S, Heritage Rock & Services, Delta Junction, AK Nov/17

“I would say that what I value the most about ELRUS is the customer service, and most of that is from Dawson.”

Josh K, Mainland Sand & Gravel ULC, Surrey, BC Nov/17

“What I value the most from ELRUS is that they have been out to the site a few times and they have demonstrated their interest in us as a customer.”

Brandon M, Site Energy Services Inc, Cold Lake, AB Oct/17

“Personally, I value the service at ELRUS. Sun Gro would value the supply and the pricing.”

Peter S, Sun Gro Horticulture, Vilna, AB Oct/17

“What I value the most about ELRUS is their staff. They are knowledgeable and willing to help.”

Mike S, CEMEX, Vancouver, WA Oct/17

“What I value the most about ELRUS is the good service I always get.”

Adam W, Green Drop Ltd, Calgary, AB Sep/17

“Their technical support is what I value the most about ELRUS.”

Dan M, Interpaving Asphalt and Aggregate, Garson, ON Sep/17

“I value the general knowledge in the company. ELRUS people know a lot about equipment and parts. And if the person I talk to doesn’t know, there is someone in the company they can call and get the information. That’s what I mean by getting the support that we need.”

Lloyd G, Butler Bros Supplies Ltd, Duncan, BC Aug/17

“I value the friendliness of ELRUS staff when I talk to them on the phone. They are very helpful when I ask questions. They have a lot of knowledge.”

Corrine E, Drayton Sand & Gravel (2003) Ltd, Drayton Valley, AB Aug/17

“I would say I value the knowledge that the ELRUS staff have. They know what we need. It doesn’t take much time to deal with them because of their knowledge.”

Marilyn J, Klondex Canada Ltd, Bissett, MB Aug/17

“Everything about the service and the quality of their equipment is what I value about ELRUS. It’s all good.”

Steven F, Paul Flasha Contracting, Whitecourt, AB Jul/17

“What I value the most with ELRUS is the overall service and the quality of their people.”

Russ M, Tawich Construction Inc, Wemindji, QC Jul/17

“The quality of their products is what I value about ELRUS the most.”

Nick O, Nova Construction Ltd, Antigonish, NS Jul/17

“What I value the most from ELRUS is their competitiveness and the knowledge of their staff.”

Lee, C & B Stirling Enterprises, Grandview, MB Jun/17

“The people at ELRUS are what I value most. The experience with the ELRUS staff has always been positive.”

Chris N, Mixcor Aggregates Inc, Leduc, AB Jun/17

“What I value the most from ELRUS is that you are dealing with honest people who don’t try to sell you something you don’t need. They are straightforward and knowledgeable. If they don’t think something will work well for you, they will tell you. They are really helpful.”

Paul A, West K Sand & Gravel Ltd, Castlegar, BC Jun/17

“The people at ELRUS are honest, and they have lots of experience. For me, it means a lot when you can call a guy in the middle of the night. Brent will have an answer, he won’t leave you hanging. He has never failed to help me out.”

Art M, Pidherney’s Inc, Rocky Mountain House, AB May/17

“What I value with ELRUS is their willingness to accommodate me by getting things for us quickly. They are very professional, and Mark went out of his way to get me a part I needed after hours.”

Jeremy W, Rrox Aggregates Ltd, Sherwood Park, AB May/17

“What I value the most about ELRUS is the ease of dealing with them.”

Lavis Contracting Co Ltd, Doug F, Clinton, On May/17

“I value the quality of the equipment and parts, the gear boxes and bearings are well made.”

Rick B, Pioneer Construction Ltd, Copper Cliff, ON Apr/17

“What I value the most is ELRUS’ ability and openness to work with us, and to get us what we need.”

David L, Carillion Canada Inc, Edmonton, AB Apr/17

“I like the ELRUS designs. They are well built and well designed. ELRUS makes quality products.”

Ron M, Martin Bros. Crushing Ltd, Listowel, ON Apr/17

“What I value the most about ELRUS is a little bit of everything – the parts, the people, but it is the service that really makes me happy. They get the right parts on time. My crusher is super old and not easy to get parts for. I am impressed how they have been able to get stuff, even out of the US for me quickly.”

Tyrell H, Jake-Jay Construction Ltd, Revelstoke, BC Mar/17

“I like everything about ELRUS, the service and their professional attitude. You can call and talk to these guys, the whole package is really good.”

Shawn M, Bernt Gilbertson Enterprises, Richards Landing, ON Mar/17

“The relationships are what I value at ELRUS. They help me out a lot and have a lot of knowledge. They answer questions over the phone and they are not afraid to share their knowledge.”

Jack V, County of St. Paul No. 19, St, Paul, AB Mar/17

“I value the ability to have direct communication and also, ELRUS’ willingness to share their experience and knowledge. We are 500 miles north of Edmonton, and we would have been down a lot longer with that equipment if it wasn’t for ELRUS helping with the repair over the phone.”

John, Unity Sand and Gravel Ltd, La Crête, AB Feb/17

“For us, down time is very costly so I appreciate the fact that you can depend upon ELRUS to do what they can as quick as they can.”

Gwen S, W.D. Smith Gravel Services, Grovedale, AB Feb/17

“Parts availability is very important to us, and the good staff and prompt service at ELRUS is what we value.”

Merritt S, Wheatland Aggregates Ltd, Lafleche, SK Feb/17

“For me, it is the service by ELRUS that I depend on to keep my equipment running.”

Mark D, southwestern Sales Corporation, Tecumseh, ON Jan/17

“The service is excellent with ELRUS. I have a really great working relationship with John, it’s just awesome.”

Karl B, Lafarge-Brockville, Cambridge, ON Jan/17

“The good service we get from John with ELRUS is valuable as well as the quality of parts, and the fact they carry some things that the competition doesn’t.”

Corey B, Brandes Gravel Pit, Sault Ste. Marie, ON Jan/17

2016 ↑ Back to top

“We just ordered a part that nobody else could get for us and ELRUS got it to us in two days!”

Gordon S, Clifford Sheaves Construction, Grand Bay West, NL Dec/16

“The level of service I receive from the staff at ELRUS is what I value.”

Dennis C, Gravier Collet Gravel Inc, Notre Dame De Lourdes, MB Dec/16

“What I value most is that when I do phone Kris at ELRUS, he answers right away, he doesn’t put me on hold.”

Greg B, Vihar Construction Ltd, Smithers, BC Dec/16

“I value the personal touch and good availability of parts. ELRUS has been excellent to deal with over the years.”

Bill, H, Holt Transport, Irma, AB Nov/16

“I value the good working relationship. ELRUS knows my equipment and what I’m expecting of them. We have a good relationship. They will resolve the issues 99% of the time. They’re very good about that.”

Noel, Kode Contracting Ltd, Prince George, BC Nov/16

“ELRUS carries a good line of parts. I can get what I need, even overnight.”

Doug F, Doug Folden Trucking Ltd, Melfort, SK Nov/16

“I value the ability to work with the people at ELRUS. They won’t give away my secrets to other companies. Knowing that gives me peace of mind.”

Zach R, R.F. Klein & Sons Ltd, Prince George, BC Oct/16

“I value the parts, the knowledge, the service and the availability of the parts at ELRUS. I told the owner of their competitor why I was unhappy with them because his staff let me down. I have no problem going to ELRUS for Sandvik parts. I even have approval from Sandvik headquarters to deal with ELRUS Ontario. I am going where the service and the availability is.”

Richard G, Tli Cho Landtran Transport Ltd, Yellowknife, NT Oct/16

“I value their honesty and the quickness of ELRUS to respond when I call or send an email.”

John M, Orca Sand & Gravel Ltd, Port McNeill, BC Oct/16

“I value the customer service. ELRUS is quick, knowledgeable, and they have provided us with excellent service. They have saved us from having down time, and that is really important to us.”

Martin B, Dufferin Aggregates, division of Holcim, Cambridge, ON Sep/16

“The knowledge we get out of ELRUS. We are migrating to more spec and technical work, and ELRUS has been very helpful us with the most recent job. We are seeing a lot of opportunity on the horizon with the Dam project. There will be a lot of roads for that project. Then there is the Petronas deal with Prince Rupert Gas, and the Enbridge deal with Sceptre. So lots of building and infrastructure projects are going to put a lot of people to work in BC.”

Russ Y, Pine River Holdings Ltd, Chetwynd, BC Sep/16

“What I value most is the good relationship I have with Jared at ELRUS. Ever since he came 5 or 6 years ago, we’ve had a good relationship. I can call him on a Saturday or a Sunday and talk about the equipment. I also have good relationships with the guys in Calgary.”

Shayne E, Emshay Enterprises, Moose Jaw, SK Sep/16

“What I value the most is the regional sales representative, Russ, who comes to see us. He comes by regularly and talks to us. That is ELRUS’ biggest strong point as far as I’m concerned. We are so far from a big city, and resources, so if someone comes to us with resources, it means a lot.”

Shane, Allen Rock Products, Cove, Utah Aug/16

“(I value) their knowledge more than anything. If I take some old part in there that no one has seen in twenty years, the guys at ELRUS have seen it before. They’ve seen a lot of parts in their time and they know their stuff.”

Rob, Kerridge Concrete Ltd, Calgary, AB Aug/16

“What I value the most is the knowledge of their staff. They are very professional and they know their stuff.”

Wayne, Canada Building Materials, North Dumfries, ON Aug/16

“I value the ability to know that if we need something in a crunch, ELRUS will do everything to get it for us. We have six drills – we use four on a regular basis – so we can wait for parts from Chicago if one drill is down. We are very satisfied with ELRUS and their customer service.”

Bill C, Agassiz Drilling 2000 Ltd, Rosser, MB Jul/16

“What I value most about ELRUS is that when you call, there is never a dead end. There is always someone there who can help you with a problem. There’s no head-scratching. There’s always someone who will have an idea about how to solve your problem, or who knows someone to call. They’re not afraid to track down the solution for us.”

Leon S, Westlake Paving & Agg. Ltd, Kelowna, BC Jul/16

“I value ELRUS’ knowledge. Whenever I call Travis, or if he or someone else comes to the site, they answer all my questions. They actually teach me a lot.”

Stephan F, Tollestrup Construction (2005), Lethbridge, AB Jul/16

“I value knowing the parts are available, and the parts are good quality. And the people at ELRUS are good: Lloyd, Troy, and George in Calgary too. They are all good guys.”

Ken F, Hopkins Construction (Lacombe) Ltd, Lacombe, AB Jun/16

“Accessibility – ELRUS is in a good location. I value the quality workmanship done by Thor. Another thing is that ELRUS staff go out of way to be friends.”

Ted P, Tedlon Services Ltd, Thompson, MB Jun/16

“I value that ELRUS is a family run company, they are personable and have good equipment. We have had good experiences with them over the years.”

Ryan B, Ken Beatty Construction, Erickson, MB Jun/16

“The service and the equipment from ELRUS has worked well for us.”

Cam C, Dale Croswell Construction Co, Thorhild, AB May/16

“The level of professionalism has been good. ELRUS has kept their word. There has been a steady continuity of service. Once we got the business relationship and terms setup, they have been consistent. That is valuable to us.”

Lakeram R, Rosebel Gold Mines N.V., Suriname, SA May/16

“I value dealing with ELRUS Aggregate Systems because of the flexibility of their Salesman and their willingness to help and make things right. We recently had some problems with some Screens and they went ‘above and beyond ‘for us to make it right. ‘Hats off to Mike’, he is doing a great job of leading the Surrey group. He is establishing a foundation for them to grow. He is decisive and his staff have a clear direction on building relationships with customers.”

Colin Herbert, Mainland Sand & Gravel ULC, Surrey, BC May/16

“I have never had a complaint with ELRUS – everything has worked out well. We need parts, they have them and we are back and running in a short time.”

Carl W, Brockman Enterprises, Humboldt, SK Apr/16

“ELRUS provides a quick response times, clear quotes and good lead times.”

Rob J, Minto Explorations, Vancouver, BC Apr/16

“ELRUS parts are good – they don’t cut corners. We are happy with their product and their service. It is the quality of product that we value the most.”

Lenny K, Eagle Rock Construction Ltd, Vernon, BC Apr/16

“We value the ELRUS people. We are really a relationship oriented company and with ELRUS we know that they will look after us.”

Teri B, Finishing Touch Aggregates Ltd, New Norway, AB Mar/16

“What I like most about dealing with Kurt is the fast turnaround on quotes and orders. The fast paced service and quick response to my request for quotes is good.”

Smeet P, Atlas Polar Company Limited, Toronto, ON Mar/16

“If we have any problems, ELRUS has come out and given us a hand. We have some new staff this year, so ELRUS is going to send out a Tech to help teach our new guys. It is better having ELRUS teach our new guys than our older staff doing it. We want them to learn it right.”

Larry Z, County of St. Paul No. 19, AB Mar/16

“ELRUS always provides good service. If I need to go higher up on the food chain, then I go to Greg – he takes care of it. Their Field Support guys are also great – George and Brent.”

Leonard H, Lawrence Meier Trucking, Dunmore, AB Feb/16

“We have had good a experience with ELRUS. I find they are convenient and they have what I need. I cannot think of an instance where they were not able to help me.”

Harlan M, Mill Creek Sand & Gravel, Redwater AB, Feb/16

“As a purchaser, I really like the ELRUS sales staff. They are not pushy or arrogant, they are just regular guys. If I need something, Dawson is here. He returns my calls and I really get the impression that he values his customers. To me, that goes a long way.”

Rick O, Jack Cewe Ltd, Coquitlam, BC Feb/16

“The guys at ELRUS and the relationship with the employees is what we value. What I have noticed over the competition is their training. We just bought a new Tower and ELRUS will work with us. If our payment is a week late and we tell them about it, they will work with us. If you are honest with them, they will work with you and there is no issue. That is really helpful for a smaller operator like us.”

Darryl W, Blue Star Construction Ltd, Brandon, MB Jan/16

“It is the commitment to the customer that we value. ELRUS is committed to getting the parts to us in a timely manner and at a competitive price.”

Allan S, Russell Redi Mix Concrete, Russell, MB Jan/16

“I value the parts availability at ELRUS. Kurt often delivers them to our shop, so that is good.”

R Martin, Martin Bros Crushing Ltd, Listowel, ON Jan/16

2015 ↑ Back to top

“We get good product from ELRUS at a good price without much hassle. They deliver the products we need without too much difficulty. ELRUS really tries to look after us. They generally do a pretty good job.”

Bruce C, Texada Quarry Ltd, Van Anda, BC Dec/15

“They are always there for us and ELRUS makes good equipment. If we have problems, we can give them a call and they will give us hints on how to fix things. That helps a lot. If we need them for Mechanical Service, they will come out and help us. I like their people.”

Jack H, The Sarjeant Co. LTD, Barrie, ON Dec/15

“Kris comes around once a year and that is pretty good. When he comes, he spends an hour and that is helpful. It builds the relationship and makes me want to purchase more product from ELRUS. He tells me what is new and what they are up to – like the screens, how ELRUS went from Flexmat to their own.”

Parts Customer, Castlegar, BC Dec/15

“Professionalism. ELRUS has gotten to know me, they know my equipment and they know what I need. That makes it easy.”

Rick T, Lone Pine Crushing, Hughenden, AB Nov/15

“I think the fact that ELRUS stocks the extra coarse liner for us is commendable. I appreciate that and I have never had to wait for one.”

D Coderre, W.H. Coderre & Sons Construction, Stoughton, SK Nov/15

“The relationships we have been able to gain with ELRUS are  valuable. I can pick up the phone and get them anytime I need to. When you have problems that is worth a lot.”

Harold S, Harold Sutherland Construction, Kemble, ON Nov/15

“Service and pricing is good and I think that ELRUS gets the parts quicker than the competition.”

Don S, Inland Aggregates, Winnipeg, MB Nov/15

“I value the quality of parts ELRUS has available.”

Satisfied Parts Customer, Saskatoon, SK Nov/15

“I value Russ’s attitude at ELRUS and his willingness to learn and help us out. I think that ELRUS has always been working hard for success. ELRUS has some good people”

Harold M, Granite Construction Company, Salt Lake City, UT Oct/15

ELRUS staff are doing a good job. They are telling us about “cutting edges” – blades that we are interested in. We like them because they keep us advised of everything they are doing and what is new. That is good for us.”

Mabel B, Lake County Road & Bridge,
Leaderville, CO Sep/15

“I think ELRUS has good people to work with and they have always had good people. Their staff have a lot of knowledge, so I really enjoy working with them.”

K Stewart, Stewart Construction,
Innisfail, AB Aug/15

“It is the people at ELRUS that we value. They have great staff.”

Dan R, Stony Valley Contracting,
Fort McMurray, AB Aug/15

“It’s the quality of help you get from ELRUS that I value. ELRUS provides quality work and parts.”

Leon S, Westlake Paving & Agg. Ltd,
Kelowna, BC Aug/15

“We value the helpfulness and willingness of ELRUS to do things for us. We can call them for an opinion and get advice on what we should do. That helps a lot particularly if we are in a bind and not sure what we should do.”

Lee W, Joe Kerr Limited,
Wingham, On Aug/15

“Our experience with ELRUS is perfect. We don’t have a problem with ELRUS. We have a little problem with the Superior conveyors, but ELRUS service is good and the response with Kurt and Marc is good as well.”

Pascal B, Quebec Stevedoring Co Ltd,
Quebec City, QC Aug/15

“We deal with a lot of vendors. You learn who is good and who provides timely shipment and sends the right parts. ELRUS is a good supplier. We end up spending most of our time with suppliers who are not good, so the good ones, like ELRUS, really stick out.”

Richard T, Newalta,
Ft McMurray, AB July/15

“ELRUS service guys are knowledgeable and good to work with. Rick in parts is also good and knows what he is talking about. He is familiar with what I need.”

Doug F, Doug Folden Trucking Ltd,
Melfort, SK July/15

“ELRUS will answer the phone, they are always there and I can always get a hold of James.”

Gail H, CPB Equipment,
Winnipeg, MB July/15

“Basically, having good stock on parts and knowledgeable staff at ELRUS is valuable to me.”

N Ostero Jr, Nels Ostero LTD,
Taylor, BC July/15

“It is their service at ELRUS that I value the most.”

Greg S, Hub City Paving,
Nanaimo, BC July/15

“I value that ELRUS is a Canadian company and that it has been around for a number of years. I also have a great deal of respect for Roland Russell, the Founder and Owner.”

S Gibbs, Basic Rock Products LTD,
Victoria BC June/15

“I value ELRUS’ service and prompt delivery of parts.”

B Kearns, Coco Paving Inc,
Brantford ON June/15

“ELRUS staff are easy to deal with. They are good people.”

J Dagley, Associated Aggregates Inc,
Falun AB June/15

“I value ELRUS’ availability to talk. I can phone Jared or Spenser and they are always available or will make themselves available.”

M Longley, Swayze Concrete LTD,
Weyburn, SK June/15

“What I value is the fact that ELRUS is immediately responsive and they understand the pressure we are under and the time frame that we need the parts by.”

K Kunz, De Beers Canada Inc,
Gahcho Kue, NT May/15

“ELRUS has a lot of knowledge and that is very helpful. It is easy to explain what you need, especially with Mario. ELRUS has other experts as well – Service Technicians available to answer questions. Those resources are available to help a company with their production.”

L Kipling, Rowe’s Construction,
Hay River, NT May/15

“The service at ELRUS  is really good and that includes Kurt, Shelley, Matt and Zach. If I have a problem, Matt will walk me through the issue. If he doesn’t know, he will find the answer. I can take a picture of a part and send it to Kurt and ask, do you have one of these? He will get back to me ASAP, so I appreciate that.”

J Dingman, Dufferin Aggregates Div of Holcim,
Mill Creek, ON May/15

“Normally when I need parts, I can pick up the phone and ELRUS will answer and are there to get you parts quickly with accuracy. They are reliable.”

D Stringer, Esker Aggregates,
Timmons, On May/15

“I value the honesty in the transactions with ELRUS Aggregates. Jason give us accurate information and is forthcoming with what is going on.”

S Henriquez, De Beers Canada Inc,
Gahcho Kue, NT May/15

“The service at ELRUS  is really good and that includes Kurt, Shelley, Matt and Zach. If I have a problem, Matt will walk me through the issue. If he doesn’t know, he will find the answer. I can take a picture of a part and send it to Kurt and ask, do you have one of these? He will get back to me ASAP, so I appreciate that.”

J Dingman, Dufferin Aggregates Div of Holcim,
Mill Creek, ON May/15

“We value ELRUS’ knowledge and response time. We are a gold mining company so timing is really important for us when it comes to spare parts. We value their timing and their pricing.”

Lakeram, Rosebel Gold Mines N.V.,
Suriname, South America Apr/15

“The biggest thing is that they are progressive at ELRUS and that they want our business. I haven’t seen that from much of the competition. I think I have talked to all of ELRUS’ competition and none of them have responded.”

S Stone, Westridge Rock Venture Ltd,
Armstrong, BC Apr/15

“The quality of parts and being able to contact ELRUS at any time of the day is what I value. I have Randy’s cell phone and I can call him or text him. I get a response fairly quickly.”

C McFatridge, Barrens Northern Transportation,
Winnipeg, MB Apr/15

“I value ELRUS’ knowledge of the products we have. I have never worked on the crushers so often when my internals call, I don’t know what they are talking about. I can give ELRUS a call and provide the description and they know what I am talking about. That is helpful.”

J Regier, Clouthier Construction,
Pembroke, ON Apr/15

“The staff at ELRUS get back to me and the Hydrosizer is a good unit. Kris is a good guy and has a good attitude. He knows his stuff. Paul has always followed through when we have needed him.”

Aggregate producer,
Grand Forks, BC Apr/15

“I value their willingness at ELRUS to help. They are trying to get us the parts we need.”

K McDonald, Dawson Construction Ltd,
Kamloops, BC Apr/15

“ELRUS knows me well and they know what I need.”

N Brockhoff, Brockhoff Enterprises Ltd,
Edberg, AB Mar/15

“The ELRUS staff are all good. They will come out and help us when we need them.”

G Zaruk, Allard Contractors,
Coquitlam, BC Mar/15

“It’s the ELRUS people I value. I think they are knowledgeable and I trust their staff.”

Brandon, Site Energy Services Inc,
Cold Lake, AB Mar/15

“I think any of the guys at ELRUS are good. Jared has a lot of knowledge and he will always deal with our concerns. I phone ELRUS for parts and he gets things happening.”

M Chamney,
Chamney Crushing Ltd,
Estevan, SK Mar/15

“It is not just the parts at ELRUS. I like Mario because I can sit down and visit with him. I am not a guy that does a lot of visiting but with Mario, it is good.”

C Driedger, Knelsen Sand & Gravel Ltd,
La Crete, AB Mar/15

“I value ELRUS Partsman’s level of knowledge. They know the industry and the issues that we have. It is their knowledge level.”

G Dueck, Lafarge Canada,
Calgary, AB Feb/15

“Randy is very personable and I have known him for quite a while. He will listen to my questions and he is honest with me if he doesn’t know the answer. He also tells me what he thinks.”

J Asunmaa, Fort William First Nation,
Thunder Bay, On Feb/15

“What I value about working with ELRUS Aggregates is that they are helping us look for solutions as opposed to just trying to sell us product.”

P Rowe, Cantex Okanagan Construction,
Penticton, BC Feb/15

“I value that ELRUS knows our equipment and the needs. They understand the industry and the issues around urgency and durability. ELRUS Aggregates are always willing to help and stand behind their equipment.”

Aggregate Producer,
Calgary, AB Jan/15

“What I value about ELRUS Aggregates is Mario’s knowledge and expertise.”

A Harris, Rowe’s Construction,
Hay River, NWT Jan15

“ELRUS’ staff are knowledgeable, very helpful and they are there to help. If they don’t know the answer they will find it and get back to us. They will do their best to find out.”

C Harris, Stony Valley Contracting,
Fort McMurray, AB Jan/15

“The fact that ELRUS Aggregates staff are always handy. They are there and don’t leave us hanging. They are good at getting back to us and getting us answers. ELRUS does a good job of getting us back operating.”

J Thiessen, Marnevic Construction,
Fox Creek, AB Jan/15

2014 ↑ Back to top

“Elrus has what we need and we don’t stump them very often. Their staff are knowledgeable … the Nisku store is very good.”

C Chalmers, Mixcor Aggregates, Leduc, AB Dec/14

“I value the people at ELRUS Aggregates, both Troy and Jason are really good.”

A Wilson, Green Drop Ltd, Calgary, AB Dec/14

“I value their reliability, ELRUS has what we need.”

G Saumer, Lafarge,
Edmonton, AB Dec/14

“Knowing that I can phone ELRUS and get what I need, 99% of the time. Even when I need to install something, Marshall or Troy will help me out with information or advice. They are both really good.”

K Royko, Lafarge, Carseland, AB Dec/14

“I value ELRUS’ quality product and on-time delivery. It’s a good customer relationship. Once he hangs up the phone, James takes care of it.”

Cal C, Paradise Valley, AZ Nov/14

“The interaction with the ELRUS guys is good. When I go to pick up parts, the staff are great. When I was in the field and the ELRUS guys came out, it was always good to see them. As a company ELRUS has an emphasis on good customer relationships and interactions.”

C Nelson, Mixcor Aggregates, Leduc, AB Dec/14

“It is their professionalism and honesty. If they don’t have something, they tell us. They are also timely.”

D Collett, Gravier Collet Gravel, Notre Dame, MB Nov/14

“It’s ELRUS availability when we call, the parts and their helpful attitude.”

M Sales, REDA Enterprises, Bonnyville, AB Nov/14

“It’s nice to be able to pick up the phone and talk with someone who knows and will help. I can give them a part number and even though I don’t have all Elrus equipment, they will cross reference it and figure out what I need.”

R Tardiff, MIRM Enterprises, Girouxville, AB Nov/14

“What I value the most with ELRUS Aggregates is their service.”

F Chapman, Chapman Sand & Gravel, Armstrong, BC Oct/14

“They supply us with and deliver the parts and the equipment we need and when we need it. They understand the equipment and the industry and they are innovative.”

D Wiebe, Arjon Construction, Calgary, AB Oct/14

“The fact that I can call ELRUS when I need help. They respond and that is convenient. It makes a big difference.”

C Oneshuk, Burnco Rock Product, Edmonton, AB Oct/14

“It’s ELRUS’ service and they have an extremely good selection of parts, readily on hand. They have all the normal consumables we might need in stock.”

B Bell, APS, Kitchener, ON Oct/14

“I value the personal touch. We developed a relationship with Roland, Brent and Jared and what we value the most is the personal touch we get from Elrus. It helps when you know the guy you are talking to. It builds confidence.”

D Wilson, Buddwil Enterprises, Yorkton, SK Sep/14

“I value ELRUS Aggregates availability of parts.”

G Anderson, D. Ray Construction, Beaverlodge, AB Sep/14

“It is the ELRUS service, they bend over backwards for us.”

G Hebert, Inland Aggregates, Winnipeg, MB Sep/14

“It’s ELRUS Aggregates after market parts support. Kris is great.”

Burns, Vihar Construction, Smithers, BC Sep/14

“It’s the people at ELRUS Aggregates. If I can get along well with the parts person, I have no problem paying a bit extra for good service.”

D Peter, Peter Crushing, Whitewood, SK, Aug/14

“It is the upfrontness and honesty that I get from ELRUS Aggregates. Their partsman doesn’t bullshit me. If he says something will be here, it is.”

S Good, Standard Limestone, Stonewall, MB Aug/14

“The service and the personable staff is what I value the most. Both their Salesman and Partsman are excellent to work with.”

R Cavel, The Murray Group, Moorefield, ON Aug/14

“I think the thing I value the most about ELRUS Aggregates is their experience. They have expertise in the industry, in all their departments.”

L Gerbrandt, Butler Brothers, Duncan, BC Aug/14

“ELRUS is reliable for parts and shipping.”

E Hegadus, Feldspar, Lloydminster, AB Jul/14

“We have had pretty good luck with ELRUS Aggregate Systems and they have never left us hanging. ELRUS has a good supply of parts and from a service perspective, they are there when we need them.”

J Olineck, Lafarge Canada, Red Deer, AB Jul/14

“ELRUS treats a person right and they are enjoyable to deal with. If there are any questions, they will call Brent and find out what we need. It’s hard to believe the size that ELRUS has become and they still act like a small company. Their staff are personable and that is good.”

R Prisiak, McClement Rock, Regina, SK Apr/14

“ELRUS treats a person right and they are enjoyable to deal with. If there are any questions, they will call Brent and find out what we need. It’s hard to believe the size that ELRUS has become and they still act like a small company. Their staff are personable and that is good.”

R Prisiak, McClement Rock, Regina, SK Apr/14

“I value being able to get the parts I need and the general helpfulness of the ELRUS staff. They are willing to help and steer you in the right direction if need be.”

C Golovich, Lafarge Canada-Fort McMurray, AB Apr/14

“I value ELRUS’ willingness to customize my equipment. When we want a specific plant, they are willing to work with us and customize it accordingly. They will not sell me something that I don’t want. That goes back to Rolly. Dealing with ELRUS has always been a great experience. I have no regrets in dealing with them.”

Aggregate Producer, Northern BC Apr/14

“It’s the quality of equipment and also the personal contact I have while dealing with the staff at ELRUS Aggregates. Their staff know the industry and the guys in the back shop will help if you have a problem. Brent is fantastic and George will talk us through problems.”

R Hill, Pidherney’s Trucking, Rocky Mountain House, AB Mar/14

“ELRUS’ Salesman has worked with me very well – his attitude is very professional. They are looking out for their own company but I believe he is also looking out for my best interests as well.”

R Frykas, Sigfusson Northern, Lundar, MB Mar/14

“I think they are professional at their jobs. With ELRUS Aggregates, we get what we need in a timely manner.”

R Frykas, Sigfusson Northern, Lundar, MB Mar/14

“Confidence and reliability, ELRUS has never put me in a bind.”

D Hanson, Smook Contractors, Thompson, MB Mar/14

“The guys at Elrus are very helpful and if you can’t find the parts book, they will help you out and determine what you need.”

B Hare, North Shore Construction, Miramichi, NB Mar/14

“I value the fact that ELRUS Aggregates is a Canadian company. Buying local is a company philosophy for us.”

P Zacharius, United Concrete, Williams Lake, BC Mar/14

“ELRUS staff are friendly and they work hard to satisfy their customers. You don’t feel like a number dealing with ELRUS Aggregate Systems.”

S Moss, JG Stewart Construction, Orillia, ON Feb/14

“We were down one time and I thought we would be down for a long time. ELRUS’ Service Tech came out and did a repair in record time and we were back crushing. George helps and always teaches us a lot while he was doing the repair.”

K Gardiner, Spring Creek, Terrace, BC Feb/14

“We would recommend ELRUS Aggregates because of their prompt service and reasonable pricing. I always get the information that I need within, a short period of time.”

K Chown, Sand Gold Corp, Bissett, MB Feb/14

“Confidence and reliability, ELRUS has never put me in a bind.”

M Schikowky, Potzus Ltd, Yorkton, SK Feb/14

“We were down one time and I thought we would be down for a long time. ELRUS’ Service Tech came out and did a repair in record time and we were back crushing. George helps and always teaches us a lot while he was doing the repair.”

S Anderson, Canfrac Sands, Calgary, AB Feb/14

“Elrus’ ‘after sales’ service is great. Randy comes out and is very friendly.”

E Solinski, White Stone Construction, Steinbach, MB Jan/14

“If we have a problem with our equipment, we can phone James or Thor anytime and they will help. It is no problem, if these guys don’t know then we can call Brent.”

C Flescher, Nelson River, Winnipeg, MB Jan/14

“The fact that ELRUS staff are helpful and willing to be helpful. Things are done in a timely manner.”

P Franz, Grimshaw Gravel, Grimshaw, AB Jan/14

“They make a good system. Everything is easy. They have about the fastest setup you can get. It is good equipment.”

J Luckasavitch, J&P Leveque Brothers, Bancroft, ON Jan/14

2013 ↑ Back to top

“I have been impressed with the knowledge that ELRUS staff have. They are experienced people and can answer my questions.”

P Rowe, Cantex Okanagan, Penticton, BC Dec/13

“The parts inventory on hand, that is number one for me. We don’t like to keep too much on the shelf, as they carry pretty much everything that we need.”

J Lamont, Lafarge Canada, Calgary, AB Dec/13

“A lot of it is customer service. They are a group of guys who are willing to help you, teach you and help solve problems, in any circumstance.”

C Miller, Lafarge Canada, Saskatoon, SK Dec/13

“Because I have no trouble with them. They provide knowledge and parts and they are close by – always available. I am satisfied.”

L McLean, Noble Concrete, Picture Butte, AB Nov/13

“Consistency, that is huge. Some suppliers promise you the world and then ‘drop the ball’ on the next transaction. I know what to expect from ELRUS and that is what I get.”

D. Collett, Gravier Collet, Notre Dame De Lourdes, MB Nov/13

“I value that ELRUS sells the best quality equipment. You can get cheaper equipment but you get what you pay for.”

J. Anderson, Russell Redi Mix, Langenburg, SK Nov/13

“I value the parts, the service and the guys are excellent to deal. Kurt is excellent, he is right on the ball, he calls me back promptly.”

M Seymour, Farrell’s Excavating, St John’s, NL Oct/13

“Good equipment, they make good stuff. ELRUS’ people are easy to talk to. All around, it has been a pretty good deal.”

J Judson, JTJ Contracting, Emo, ON Aug/13

“I think it is customer service related, ELRUS Aggregates always gets back to me.”

R Terville, Newalta Corp, Calgary, AB Aug/13

“It’s the quality of ELRUS Aggregates’ parts. I specifically like their wing pulleys, they are 50% heavier than other suppliers.”

Brian, Vic Powell Welding Ltd, Inc. Dunnville, ON Jul/13

“I value ELRUS Aggregates expertise and professionalism.”

R Wieringa, Park Paving, Edmonton, AB Jul/13

“ELRUS Aggregates have crushing seminars that are good. They have it together pretty good.”

B Jarvis, Richardson Brothers, Olds, AB Jun/13

“I value the ELRUS Aggregates service and their staff that we deal with.

I Hebert, Custom Concrete (Northern), Timmins, ON Jun/13

“I value ELRUS availability of parts and their staff are very friendly. I can go in and BS with them for an hour. It is like the ELRUS people are friends. ELRUS has a knack for making business more personable.”

R Parker, W. Parker Transport, Swan Hills, AB May/13

“When we call ELRUS, if someone doesn’t answer initially they will always get back to us. That is worth a lot, knowing that you will get your calls returned.”

Brady, Drain Brothers Excavating, Lakefield, ON May/13

“We receive really good operating advice from ELRUS. I deal with Marshall, Rudy and George. George gave us the demo on how to operate the crusher.”

T Kenny, Minto Explorations Vancouver, BC Apr/13

“I value dealing with Kurt. He is very knowledgeable on the equipment. He helps me out and helps locate the parts I need as I don’t always know where to get them.”

S Hardy, Les Pavages Chenail Inc, Montreal, QC Apr/13

“We value ELRUS’ knowledge and service. We can phone George or Brent and expect an answer. That is worth a lot. Mario has good knowledge of parts and will answer questions within an hour. The equipment is well made and prices are good.”

N Anderson, River Valley Crushing, Barrhead, AB Apr/13

“We value the knowledge that there are a lot of people involved in the ELRUS organization. ELRUS has a good roster of support.”

T Kenny, Minto Explorations Vancouver, BC Apr/13

“I value that the staff are polite, easy to talk to and very friendly. ELRUS’ staff find out the answers and they always track down the solution.”

Mike, Reda Enterprises, Bonnyville, AB Mar/13

“I value ELRUS’ Service and they go the extra mile. I am getting ELRUS Aggregate Systems to quote on some stacking conveyors, right now.”

T Scarcelli, Burnco Rock Products, Kelowna, BC Feb/13

“I value ELRUS’ camaraderie. They care about their customers, they really do. Some companies don’t care after the sale. ELRUS will call you back after the sale, to see how it’s going. I can call Brent in service anytime day or night and he’ll answer the phone.”

S Hiutz, Peter Crushing, Whitewood, SK Feb/13

“I can pick up the phone with a technical question and ELRUS Aggregates will find someone to help us. That’s very important to me. Barry has helped us out as well. They are very good support, regardless of the issue, whether mechanical, technical or otherwise.”

V Halls, Kode Contracting, Prince George, BC Jan/13

“I value the relationships and quality of parts. ELRUS staff are decent people. ELRUS staff always asks how soon you need it. They get ti, they understand the urgency.”

J Robertson, Potzus Ltd
Yorkton, SK Jan/13

“Our ELRUS’ Salesperson is friendly and that means a lot to us. He doesn’t belittle us when we don’t have all the information.”

E Solinski, Diamond Ready Mix, Steinbach, MB Jan/13

2012 ↑ Back to top

“I value ELRUS’ service and quality. Overall, ELRUS is doing a good job.”

J Szumilak, Texada Quarrying, Van Anda, BC Dec/12

“I value their hospitality, they are nice guys. Good to relate to and talk with.”

Morley, Swayze Concrete, Weyburn, SK, Dec/12

“I value their knowledge. I am not as familiar with the equipment as Mario is. ELRUS Aggregate Systems knows what they are talking about.”

L Zazuluk, County of St Paul, St Paul, AB Dec/12

“I started here 3 years ago and the relationship has been growing, I have been trying to expand it as much as I can because Darren is really servicing our account. He is a good guy to have on my team.”

Darryl, SIL Industrial Minerals, Edmonton, AB Dec/12

“I value their knowledge, their willing to work with us – they will get us what we need – they go above and beyond the call of duty on that front. ELRUS helps us find solutions. George has come out and helped us trouble-shoot problems.”

Cory, TGB Lafarge, Fort McMurray, AB Nov/12

“ELRUS Aggregates are there when you need them. One time I needed something and either they took it off a new machine or offered to take it off the new machine. They will do what they need to do to help us out and get us running again.”

R Gilbertson, Bernt Gilbertson Ent. Richards Landing, ON Nov/12

“I think I value their people, like Mario and Rosemarie – it a friendship. They typically recognize my voice and they know me well enough that they can sense my pressure and urgency. They do what is required to get me back going.”

B McCurdy, Keephills Aggregates, Edmonton, AB Oct/12

“ELRUS Aggregate Systems have been very helpful, they answer any questions we have. We don’t have a parts book so they have to help clarify what we need.”

A Butterfield, Buchanan Lumber, High Prairie, AB Sep/12

“We value the equipment, parts and service. ELRUS Aggregates sells quality equipment. We value their people and the connection we have with them.”

D Chittick, CR Chittick Construction, Thorndale, ON Aug/12

“It seems like Kris is willing to go out of his way to give us a high level of service. He cares about doing a good job and that has impressed me. I am sure that he has had some frustrating moments but I am impressed.”

T Anderson, Lehigh Materials, Vancouver, BC Jul/12

“I value the effort that James is making. He works hard, he goes out of his way and I appreciate that.”

B Swistun, Birds Hill Gravel, St. Paul, MB Jun/12

“It is the professionalism of the staff at the Cambridge branch.”

D Carr, William Day Construction
Copper Cliff, ON May/12

“They are always there for me. ELRUS is one of the better companies I have dealt with.”

B Laflamme, Orca Sand & Gravel, Port McNeill, BC May/12

“ELRUS has always been excellent at getting us parts: If they don’t have them they will find them; If they don’t carry the line they will research where they can get it for us; If they cannot get something for us with in 4 or 5 days, they will tell us. By the way, that doesn’t happen very often. Overall their parts have been excellent.”

B Bell, Aggregate Processing, Kitchener, ON May/12