What Customers Value (WCV) About The ELRUS Service Experience?


What do your customers value about your business? What do ELRUS customers value about purchasing from ELRUS Aggregate Systems? That’s a question that ELRUS management have been curious about, so they hired Client Insight Inc. to interview their customers and find out what they value. The top 6 reasons from highest to lowest are Service, Relationship, Staff Knowledge and Experience, Product, Availability of Equipment/ Parts/ Service, and the fact that Elrus staff will Troubleshoot Problems Over the Phone.

Use the links below to read what customer’s value about doing business with ELRUS Aggregate Systems. ELRUS may be a good equipment supplier for your business.


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“What I value the most about ELRUS is that their staff know how to get the job done and then, they get it done.”

Kevin R, Inland Aggregates, Calgary, AB Dec/17

“What I value the most is the years of service we have had since 1987, when I bought my first crushing plant from ELRUS. I know how well they have served us over the years.”

Paul S, West Central Contracting Ltd, Hinton, AB Dec/17

“What I value the most about ELRUS is their good service, and the cooperation I have with their staff.”

Marty H, Westlake Paving & Agg. Ltd, Kelowna, BC Nov/17

“What I value the most from ELRUS is the knowledge of their staff. They come here and they aren’t afraid to teach us what they know.”

Stephan F, Tollestrup Construction, Lethbridge, AB Nov/17

“I value the fact that ELRUS does what they say they will do. I deal with other providers and they aren’t always up front with us about how long things are going to take.”

Collin C, A.G. Baxter Contracting Co Ltd, Calgary, AB Nov/17

“I value the ease of working with the people at ELRUS and the ease of getting a hold of them. They were great, always willing to help and to answer questions.”

Lisa L, Superior Construction & Excavating, Meridian, ID Oct/17

“I would say the ability to communicate with Kevin and their service is valuable, and that we get the products when we need them super fast.”

Ryan M, Anchorage Sand & Gravel Co. Inc, Anchorage, AK Oct/17

“I value the service of Brent at ELRUS. He is personable, and he is willing to help. He will tell you anything he can see that needs to be done, and he answers any questions. Curt is the same way.”

Doug L, Granite Construction, Everett, WA Oct/17

“What I value the most from ELRUS is their staff’s knowledge and they are easy to work with and communicate with. We have cell phone numbers for the technicians and they can trouble shoot on the phone with us.”

Brian J, Lafarge Canada Inc, Cambridge, ON Sep/17

“I would say the staff’s knowledge of the equipment is what I value the most.”

Shannon, Makkinga Contracting & Equipment Rentals, Thunder Bay, ON Sep/17

“What I value the most about ELRUS is that I am able to phone them and they come up with a solution. It doesn’t matter what my question is or what my problem is. ELRUS is reliable and knowledgeable.”

Carl C, M P Crushing Ltd, Coalhurst, AB Sep/17

“The quality of the equipment is what I value. ELRUS is my favourite manufacturer by far because we don’t have troubles with their equipment and when we do, it is taken care of efficiently, if it’s on warranty or not.”

Warren D, Steep Rock Ltd, Medicine Hat, AB Aug/17

“What I value the most is the ability to talk to them. They are prompt with responses, and I appreciate their willingness to do whatever we need and do it quickly.”

David L, Carillion Canada Inc, Edmonton, AB Aug/17

“The service, the professionalism and knowledge of their guys at ELRUS are valuable to us.”

Stephanie F, BMH Systems Inc, Markham, ON Jul/17

“I value the scheduling by ELRUS in getting the work done and how competent they are when they do the work.”

Dick D, Maple Leaf Construction Ltd, West St Paul, MB Jul/17

“Knowledge. I learn something new every time ELRUS comes out here.”

Chris O, Lafarge Canada Inc, CW, Edmonton, AB Jul/17

“ELRUS has good staff. I get an immediate reply, or in the next half hour. If they can’t talk to me right then and there, they do call back and don’t keep me hanging.”

Bill W, Weir’s Construction Limited, St. John’s NL Jun/17

“What I value about ELRUS is the after sale product support they give us. I would say they are above their competitors.”

Joe A, Moncrief Construction Limited, Kenora, ON Jun/17

“The people and the parts at ELRUS are what I value most.”

Mark R, Richardson Bros. (Olds) Ltd, Olds, AB Jun/17

“The service and the people at ELRUS are valuable to me. The fact that they listen, they know a lot, and they would accommodate us. They have good products and their people are good to deal with. ELRUS has been pretty good for us.”

Liam C, Goldburg Gravel Ltd, Biggar, SK May/17

“What I value the most from ELRUS is the level of support for the customer. They turned a corner for us in terms of our production and output this time. Since beginning of March, we’ve had struggles to produce. I brought ELRUS in to help us understand what to expect from the equipment and then help us to get there. George helped us to understand the operating limits, where we should be, and he trained individuals on how to adjust the machine to get maximum production. Our guys understand the unit much better now.”

Bevin, Iron Ore Company of Canada, Labrador City, NL May/17

“We’ve got pretty good relationships where we can discuss things with the ELRUS guys. We can talk to them after hours or any time. We call them up, and they are willing to go out of their way to get us what we need. We have used other companies for parts, and it takes forever to get any results from them.”

Leon J, Silver Standard Resources Inc, Regina, SK May/17

“ELRUS provides great service, they are friendly, and go beyond the competition. They go out of their way to help you out.”

Derrick G, Zenith Paving Ltd, Brandon, MB Apr/17

“I value the quality of service by ELRUS. They are prompt, and they have a lot of knowledge.”

Jim B, Penn-Co Construction Canada Ltd, Blumenort, MB Apr/17

“Getting repairs done quickly is what I value the most about ELRUS.”

Ryan S, Lafarge Canada, Fonthill, ON Mar/17

“What I value the most from ELRUS is that they are honest and trustworthy. They don’t tell you a story. They will do right by you. They have a high level of expertise, I would say, their service techs are as good as any there are in the industry. Usually they have what we want because they have a well stocked parts department. It is uncommon that we would have to order something, and if we do, they can bring things in overnight.”

Gary G, Aecon Transportation West Ltd, Calgary, AB Mar/17

“I value the knowledge that I am gaining from their staff at ELRUS.”

Frank S, City of Calgary, AB Mar/17

“The relationships with their people at ELRUS is what we value.”

Jason, Sand Recycling Ltd, Edmonton, AB Feb/17

“ELRUS is easy for me to contact, and they are very willing to help when I am in a predicament.”

Jon L, Lafarge Canada Inc, Calgary, AB Jan/17

“We value the quality of ELRUS equipment, the quality of their service and support.”

Richard S, Alberta Aggregates Ltd, Brooks, AB Jan/17


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“I value that I get good service from ELRUS.”

Lloyd G, Butler Bros Supplies Ltd, Duncan, BC Nov/16

“I value the personable staff with ELRUS. I can call and talk to George, and if I have questions, he either has the answers or he will get the answers I need. He’s very knowledgeable.”

Tyler B, Inland Aggregates, Calgary, AB Nov/16

“The way the ELRUS equipment stands up, with just normal maintenance is valuable. We are fortunate we got 10 years out of our gravel crusher before there was a breakdown. We’ve made a lot of rock and gravel in that 10 years, so ELRUS equipment is cost effective.”

Demetrius T, Geransky Brothers Construction, Martensville, SK Nov/16

“I value ELRUS’ cooperation and sharing of knowledge and their prompt service.”

Ed S, Diamond Ready Mix Concrete Ltd, Steinbach, MB Nov/16

“The people, absolutely it is their people that I value. They are always available to talk. I never get some automated voicemail that says they will get back to me. It’s the personal interaction that I value. They know us, they know what we want and what we need.”

Dan R, Stony Valley Contracting, Fort McMurray, AB Oct/16

“I value the knowledge base at ELRUS. Even if we get a new tech out, he can always call George, Brent or Scott if there is something he doesn’t know. There’s always someone I can reach who has the knowledge I need. I value the relationships you have with ELRUS staff, absolutely. If you don’t know the person, you don’t have the same confidence in them as I have with George, Brent or Travis. I can count on them.”

Steven F, Paul Flasha Contracting, Whitecourt, AB Oct/16

“We value the expertise that they are able to provide. We can get on the phone and talk to experienced people like Brent in Calgary and get the information we need.”

Neil G, Hub City Paving Ltd, Nanaimo, BC Oct/16

“I value the knowledge of the ELRUS staff and their willingness to share that knowledge with us. Their Site Service Tech gave my guys almost a mini-crusher course when he was here. That is really important to us.”

TJ, Pitt River Quarries, Pitt Meadows, BC Sep/16

“Quick deliveries – I find that 99% of the time, ELRUS has what I need and if I call and say I need it now, they can get it to me. It is the quickness of the response and the friendliness too. I would say that Mark, James, Kevin and Thor are all friendly guys.”

Adolf B, Fast Brothers (1978) Ltd, Blumenort, MB Sep/16

“What I value the most about ELRUS is the customer service, the quick response. Both Kirk and Alan will work the extra mile. If they don’t know the answer to something, they will find the answer or find out where to get the answer.”

Chris S, Gillis Quarries Ltd, Springfield, MB Sep/16

“What I value most about my experience with ELRUS is the one to one relationships with Thor and with Alain. They are great people, and Thor is a very good mechanic.”

Don B, Glenko Enterprises (1994) Ltd, Arborg, MB Aug/16

“I value the fact that the machine was fixed properly to ELRUS’ specifications, so it is like a brand new cone again. I appreciate the knowledge that Brent has supplied me with, checking things as we are going along, and I value the ability to get the parts right away.”

Ron, GCS Energy Services Ltd, Red Deer, AB Aug/16

“What I value most about ELRUS is that if I needs something RIGHT NOW, they can get it to me out in Wawota which is 4-5 hours from Saskatoon. That reduces our costs on down time.”

Cameron F, Potzus Ltd, Yorkton, SK Aug/16

“I always get a quick response and they always have the parts that I need on hand. Plus they are only 15 minutes away so it’s very efficient.”

Jason, Fraser Valley Aggregates (2014) Ltd, Surrey, BC Jul/16

“We have never had an issue and we are really happy with ELRUS. They’re fast and efficient. Fast is really important so that we have minimal down time.”

Derrick G, Zenith Paving Ltd, Brandon, MB Jul/16

“I value the speed of their service and that they keep us informed throughout the service process. We needed our equipment back and they managed to provide the service in about a month to six weeks which was very good for such a major rebuild.”

Debbie B, Bowman Construction, International Falls, MN Jun/16

“I value their service – we don’t have to wait. They will get parts to us quickly, even if they have to drive across the province.”

Troy K, L & G Crushing, Raymore, SK Jun/16

“What I value the most about ELRUS is that their responsiveness to a problem is really good. They work hard to find solutions for us, whether it’s calling their own people or outside experts in the country, they are on it for us. They are a competent group of people.”

Dale F, BBE Hydro Constructors LP, MB Jun/16

“ELRUS has a good batch of guys – the right people. They have a lot of knowledge and they are willing to share it. As a company, they do the right things and that is the kind of company that everyone needs.”

Craig C, Mixcor Aggregates Inc, Leduc, AB May/16

“I like their commitment to getting the job done. They are loyal to me and they are ‘down to earth people’. They are pragmatic and will match my level of urgency.”

George S, Fish Creek Excavating Ltd, Calgary, AB May/16

“It is the competence of ELRUS’ staff that I value.”

Sylvain C, Colacem Canada Inc Div Bertran, Calumet, QC May/16

“The ELRUS staff are good to get along with. When they come out, they will buy us supper or a drink, so they are good guys.”

Jack M, Athabasca Minerals Inc, Edmonton, AB Apr/16

“It is a working relationship that is good. If my guys don’t understand something, Thor with ELRUS will explain it to them so they understand. That results in my staff operating the equipment more efficiently. Thor has helped them understand what they can do with it and what they cannot do with it.”

Dick D, Mulder Construction & Materials Ltd, West St Paul, MB Apr/16

“The biggest thing is that we have a lot of ELRUS equipment. The equipment is expensive but they are doing a good job of taking care of us. Some companies want to sell the equipment and say good bye, but ELRUS wants to keep working with you, so that at some point in the future, you will buy more.”

Morley L, Swayze Concrete Ltd, Weyburn, SK Apr/16

“It is ELRUS’ people – they are friendly, helpful and they will always help you out.”

Colin O, Burnco Rock Products Ltd, Edmonton, AB Mar/16

“Just their knowledge and the time-frame (promptness) is valuable. With ELRUS, we don’t have to wait. For what they have done for us, it has been a great experience.”

Jim B, Penn-Co Construction Canada Ltd, Blumenort, MB Mar/16

“I value the relationship with ELRUS. We know the guys and we are comfortable with them. We are both learning along the way, so it just works well.”

Kent F, ASL Paving Ltd, Saskatoon, SK Mar/16

“I get a good product result from ELRUS and their service is good. I have never met Matt, but when we talk on the phone he is engaged and I can trust him. I never feel like there are any ‘smoke and mirrors’ that I need to be concerned about.”

Ron F, Sigfusson Northern, Lundar, MB Feb/16

“I value the time that dealing with ELRUS out of Winnipeg has saved me. Winnipeg also has a lot of parts in stock and I am impressed with that.”

Bernt Gilbertson Enterprises, Richard Landing, ON Feb/16

“ELRUS has a Winnipeg location, so that is really helpful.”

Randy D, Dyck Construction, Winnipegosis, MB Feb/16

“I valued Thor’s knowledge and expertise at ELRUS. He knows what he is doing.”

B Derksen, Derksen Trucking Ltd, Altona, MB Jan/16


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“We get the chance to get to know the people at ELRUS. They are all friendly and easy to get along with. For us, that is a big help.”

Vic D, Mulder Construction & Materials Ltd, West St Paul, MB Dec/15

“I value staff knowledge and relationships at ELRUS. When I have trouble on the Mechanical Service side I call Scott direct.”

Adam W, Green Drop Ltd, Calgary, AB Dec/15

“ELRUS Field Reps (Service Techs) are a huge asset for them. Their parts supply is very good as well. Their response to our needs has been good.”

Lee T, Inland Aggregates, Edmonton, AB Dec/15

“We can count on ELRUS. I was totally impressed with their service. They are able and willing to perform. That was a $50K savings for us.”

Dale B, Canada Building Materials, Sunderland Pit, ON Nov/15

“I value working with ELRUS because I can call anytime and they will answer. We actually phone James directly. I get along with everyone at ELRUS. Just like James, I can phone Brent anytime when I am having a problem. He will walk me through it and help me find a solution. That is worth a lot.”

Cliff F, Nelson River, Winnipeg, MB Nov/15

“I got the equipment back up and running in the time frame ELRUS said they would. I was pretty happy with the service.”

Colin C, A.G. Baxter Contracting Co Ltd, Calgary, AB Aug/15

“ELRUS’ service has been great. We got our cone to them and they had it repaired in time for the work we needed to do. We had had no issues with the work they did.”

Lorne I, Salvador Ready Mix Ltd, Cranbrook, BC Aug/15

“ELRUS is quick to come and help us with service. If we phone ahead they honor their commitment.”

Dwayne F, Tri-Wave Construction Ltd, Brandon, MB Aug/15

“ELRUS is easy to work with. Their equipment is setup so you can access it easily for maintenance.”

Ralph E, Lavis Contracting Co Ltd, Clinton, ON Aug/15

“I am a small operator, even though I am part of Lafarge. Many corporations let the small sites and small operators just drop off their list. It says a lot about ELRUS that they will stop by and answer my calls at all hours – that is really good. I value their service.”

Vince F, Lafarge Canada, Fonthill, ON Aug/15

“It’s the ease of getting it done with ELRUS that I value. I make a few phone calls and there are no worries.”

Site Service Customer, Winnipeg, MB Aug/15

“I had someone like Matt at ELRUS who was hands on and was helpful in getting my equipment taken care of.”

D Garcia, Garcia & Sons Transfer Ltd, Fort Nelson, BC Aug/15

“ELRUS has a good parts department and good parts people, and George is good on service.”

Site Service Customer, Ponoka, AB July/15

“It is the prompt service and ELRUS’ Service Technicians, Matt and Greg S, who are accommodating us that I value most. The ELRUS staff are pretty good about working and communicating with us.”

Site Service Customer, Carp, ON June/15

“I value the quality of ELRUS’ equipment. We have a lot of older equipment and the frames stand up well. Their equipment is better than the competition.”

T Bailey, Lafarge Canada Inc, Fort McMurray, AB June/15

“I think what I value the most with ELRUS is the relationships I have with Mike and Kris. They are honest and I completely trust them. I need a supplier I can trust and they are top tier.”

S LeBlanc, Fraser Valley Aggregates (2014) LTD, Surrey, BC June/15

“I value ELRUS because they know what they are doing. We have other technicians who come out for other equipment that we own and have challenges. They don’t know what they are doing. Matt from ELRUS knows his stuff. He understands the equipment and figures it out.”

Satisfied Customer, Ilderton, ON June/15

“It is ELRUS’ expertise that I value. They are friendly on the phone and when they come out to work with us.”

J McNernie, Athabasca Minerals Inc, Edmonton, AB May/15

“It is nice having ELRUS do the work as they can get us parts faster. Gino has good product knowledge, is a good worker and their truck is well setup for repairs.”

M Bowman, Lehigh Materials, Vancouver, BC Apr/15

“The staff at ELRUS seem to know what they are talking about. One of the things that Spencer said was that I can call him any time for parts, service or to answer questions. That was good. I value the ability to get access to parts for our equipment.”

M Almasi, N & R Concrete Ltd, Melville, SK Apr/15

“The thing I value the most about ELRUS is James because he has always pulled through whenever I have needed  something. Whether it is daytime, weekends or evenings, he gets it for me.”

B Lypyrypa, L.Chabot Enterprises Ltd, Winnipeg, MB Apr/15

“I value their professionalism at ELRUS. They know what they are doing and if they don’t, they will find someone who does.”

A Elek, Solid Rock Products Inc, Calgary, AB Apr/15

“What I value is ELRUS’ consistency. They will always help. It doesn’t matter who manufactured the equipment, ELRUS is there to help us keep going. It doesn’t matter if it is busy or slow, ELRUS consistently stops by.”

T Bailey, Lafarge Canada Inc-TBG EDM, Edmonton, AB Mar/15

“ELRUS Aggregates has a good stock of parts and everything is done in a timely manner, just as they commit to.”

G Geroge, Aecon Transportation West Ltd, Calgary, AB Mar/15

“I value the knowledge and the helpful nature of ELRUS’ staff. They provide good shop service.”

C Chalmers, Mixcor Aggregates Inc. Leduc, AB Feb/15

“What I value the most is that ELRUS’ staff are very qualified and professional.”

A Seckowski, Selkirk Paving, Crescent Valley, BC Feb/15

“We value ELRUS Aggregates’ service and quality of work.”

B Jones, Lafarge Canada, Cambridge, ON Feb/15

“What I value about ELRUS Aggregates is Mario’s knowledge and expertise.”

D Hanson, Smook Contractors, Thompson, MB Jan/15

“I feel that they will look after us and that is really important. We have their equipment and we have been looked after, for both parts and service.”

Coderre, W.H.Coderre & Sons, Stoughton, SK Jan/15

“I value the relationship I have with the guys at ELRUS Aggregates, they treat me well.”

A Laurin, Ruel Concrete, Peace River, AB Jan/15


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“What I value the most about ELRUS is their service level and the technical expertise they provide.”

E Lamb, Waterford Crushing,
Brantford, ON Dec/14

“I really like working with the ELRUS staff. I know the guys like Kurt and now Rick. It is good working with people you know and they really try to help us out. It makes the whole transaction that much easier. I know the ELRUS staff better than any of their competitors.”

R Martin, Martin Bros. Crushing,
Listowel, ON Dec/14

“I feel comfortable working with ELRUS Aggregates. They are not just all about numbers. They explain things in laymans terms. WRT wants the exact info and details – it’s fine if you are an Engineer but ….”

K Fhur, ASL Paving,
Saskatoon, SK Dec/14

“I really appreciate ELRUS’ service. Both Travis and George are really good and I have a good relationship with them.”

A Wilson, Green Drop Ltd, Calgary, AB Dec/14

“It is ELRUS willingness to come and help us whether it is their equipment or not.”

J Lamont, Lafarge,
Calgary, AB Nov/14

“It is hard to tell between their product quality and ELRUS service. The thing that I like is that I can get what I need (parts-wise), whenever I need it.”

R Taylor, Lone Pine Crushing,
Hughenden, AB Nov/14

“I would have to say how accessible and prompt ELRUS Aggregates are. Our problems usually come on a Friday or on the weekend. Even if we leave a voicemail, they will get back to us. ELRUS has never left us hanging.”

G Jones, Snake Lake Construction,
Cigar Lake, SK Oct/14

“It is their reliability and honesty. ELRUS Aggregates is not a ‘fly by night’ company.”

R Beatty, Ken Beatty Construction, Erickson, MB Oct/14

“It is ELRUS Aggregates courtesy and promptness. Anything we need they have on our site within a week. Our supply chain is really tough but they work within it and get us the parts and supplies.”

L Jensen, Claude Resources,
Seabee, SK Oct/14

“ELRUS Aggregates is teaming up with Sandvik. I really enjoy working with the Sandvik cone. It is simple to work with. You start it in the morning, make the adjustments (mm) and you don’t have to look at it until the end of the shift. With Nordberg you have to stop everything add or take out some shims. It is not an automatic adjustment.”

M Thibuilt, Alvin Caldwell S&G,
New Liskeard, ON Sep/14

“I value ELRUS’ availability to help and/or answer questions when I need them.”

S Bowden, C.R. Chittick Ltd,
Ilderton, ON Aug/14

“ELRUS is good. They are dependable and have met every expectation with regards to service in the past.”

Aggregate Producer,
Winnipeg, MB Jul/14

“We value ELRUS’ service and their willingness to listen.”

N Anderson, River Valley Crushing,
Barrhead, AB Jul/14

“Their promptness. When you are stuck and broke down we know that ELRUS is only a phone call away.”

L Sparrow, Lafarge Canada,
Kelowna, BC Jul/14

“I guess I deal with ELRUS because I know that I don’t have to worry about anything. I have had good service and I can depend on them.”

P Pals, Filipenko Brothers,
Castor, AB Jul/14

“I value the ELRUS staff, their professionalism and knowledge of the equipment. They are friendly, helpful and if called upon will help us out.”

C Burill, Lafarge Canada,
Glouchester, ON Apr/14

“In comparison to their competitors, ELRUS have a high standard. ELRUS is very customer focused and we appreciate that. They are focused on getting their customers back up and running. They care, the other Calgary competitor have a ‘couldn’t care less’ attitude about whether we are running or not. Elrus is much more diligent. Elrus is a bigger company, it’s opposite to what you would expect. Elrus cares about the small guy and we appreciate that.”

J Buck, JMB Crushing,
Bonnyville, AB Mar/14

“What I value the most about ELRUS? That is a tough question. Their equipment is the best in the industry. Their service is top drawer – I have phoned them many times on short notice and they have been here in a day.”

S Flasha, Paul Flasha Contracting,
Whitecourt, AB Mar/14

“It’s the good quality service that I value the most about ELRUS and the people that work there. They are all decent people.”

B Jones, Lafarge Canada,
Cambridge, ON Mar/14

“The guys at ELRUS Aggregate Systems are all personable. After the help they will follow-up and see how it went – that really means a lot.”

D Gilbert, Zenith Paving,
Brandon, MB Feb/14

“ELRUS Aggregate Systems has everything we need.”

J Dagley, Associated Aggregates,
Falun, AB Feb/14

“ELRUS is good at what they do and they make good equipment. I think that is all that really matters.”

R Smith, Alberta Aggregates,
Brooks, AB Feb/14

“The knowledge and experience in the company. If the first person doesn’t have the answer, they will find the person within ELRUS who does.”

L Gerbrandt, Butler Brothers,
Duncan, BC Feb/14

“ELRUS Aggregates are available all the time. They are a bunch of real good guys. There is no one that we have had trouble with at ELRUS.”

J Hebert, Custom Concrete,
Timmons, ON Feb/14

“Their staff. I don’t know how ELRUS gets such good people. Anytime I have gone to ELRUS, I have left with a good feeling about dealing with them. They really have the ‘small family’ business feeling in their business.”

J Malin, Malin Rock,
Grande Prairie, AB, Jan/14

“When you know the ELRUS people personally, you can call them and ask advice. They will talk you through the problem and you may be able to fix it on your own.”

W Randal, Canada Building Materials,
Aberfoyle, ON Jan/14

“For me it is the Technicians – they are easy to talk to and they do a good job of explaining things. If they don’t know, they do not hesitate to find someone who knows the answer. They don’t pretend to know, they will always double check.”

R Fraudes, Pioneer Construction,
Cooper Cliff, ON Jan/14


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“ELRUS’ Service Techs have always been there for me. They can figure it out and if they don’t know initially, they will find out. Sometimes, they also call me out of the blue, to see how things are. I really appreciate that.”

D Thomsen, McPhee Construction,
Edson, AB Dec/13

“ELRUS’ Parts and Service staff are invaluable. ELRUS’ parts supply has always been good. The value of Brent is great – I can call him whenever I have a problem, I call him ‘the Doctor’.”

G Ferrari, Sandhill Materials Inc,
Kelowna, BC Aug/13

“I value ELRUS’ reliability and their parts availability. If they say they will have parts, I can count on them. They will research things and get back to me, often within a few hours. The research is reliable and worth a lot for me.”

Rick, Alberta Rock Products,
Edmonton, AB Aug/13

“Just the way ELRUS presents themselves. ELRUS is definitely a service company and we can see that.”

Leon, Westlake Paving,
Kelowna, BC Jul/13

“I value their professionalism. ELRUS does things correctly and safely and they don’t cut any corners.”

P Holub, Lafarge Canada,
Red Deer, AB Jul/13

“The fact that Cecil is close by and knows where we are at, he has been around.”

B Samson, Aecon Mining Inc.
Timmons, ON Jul/13

“ELRUS has good friendly people in Manitoba. At the end of the day, it is about the relationship, otherwise we would be ordering everything online. This industry is lots of hard work, but it is the people and the relationships that make it fun.”

Swistun, Birds Hill Gravel,
St. Paul, MB Jul/13

“I value the way they have present themselves. ELRUS is definitely a service company and we can see that.”

Leon, Westlake Paving,
Kelowna, BC Jul/13

“The knowledge that their Service Techs bring: understanding of the industry and ability to help us increase our production. They are always hinting towards things that we could do better. It is nice to have someone who will give you their honest opinion.”

C Burill, Lafarge Canada,
Ottawa, ON Jun/13

“ELRUS Reps show up and tell us they appreciate our business. We can do business with anyone, but it is nice to do business with people who appreciate your business. The ELRUS guys are good, their staffs are knowledgeable and provide quality product.”

Ken, Hopkins Construction,
Lacombe, AB Jun/13

“ELRUS Aggregates’ parts & service is excellent. I have never had an issue with service – they respond, in a reasonable time period. If no one is available, I can talk with them and they will walk me through the problems. ELRUS has a good group of guys.”

D Folden, Doug Folden Trucking,
Melfort, SK, AB May/13

“Our company has the same values as ELRUS Aggregates. ELRUS understands the crushing business and that we need our machines running. Other suppliers are so diversified they don’t understand the pressures.”

J Ayotte, Beton Barrette Inc.,
Val D’Or, QC Apr/13

“I value that ELRUS has given us good service; they are dependable and knowledgeable.”

D Coderre, WH Coderre & Sons,
Stoughton, SK Apr/13

“I like their equipment. I have been using ELRUS for 12-14 years. I’m happy with how the crusher works.”

Aggregate Crusher client at
Flesherton, ON Apr/13

“I can schedule ELRUS service staff in and I can then walk away – they will handle whatever needs to be done. I am confident they can fix the problem.”

Aggregate Producer,
Central SK, Mar/13

“ELRUS’ knowledge of the equipment. Travis had come up and he was stumped about solving the problem, but he phoned Calgary and they had the answers. They do a good job.”

A Laurin, Ruel Concrete,
Peace River, AB. Feb/13

“I value the good relationship I have with George, he can troubleshoot on the phone or in the field. He knows the equipment. He has the problem diagnosed before he arrives.”

R. Smith, Alberta Aggregates,
Brooks, AB. Jan/13

“I value the knowledge that ELRUS has; the parts supply; and that Cambridge is an hour away, it’s so convenient. Matt is very good.”

Aggregate Producer,
Ilderton, On Jan/13


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“I value ELRUS Aggregates’ level of customer service.”

C Mutter, Lafarge Canada,
Coquitlam, BC Nov/12

“ELRUS has anything that you need for a crusher. I can just call Rick or their Parts department and they have it all.”
Millcreek, ON Nov/12

“I value ELRUS Aggregates Service Techs. It’s not about saving money on a transactional basis. It is about keeping the equipment up & running and preventing it from breaking down.”

L Gilles, Baymag Inc,
Calgary, AB Nov/12

“The knowledge base that ELRUS Aggregates brings is amazing. Anyone can call them and they will help out, they are accommodating. We had a couple of bearings go recently when Jared was at the mines. They specifically sent someone to our site to get us back going – it was just pure service.”

C Miller, Lafarge Canada,
Saskatoon, SK, Oct/12

“The people at ELRUS Aggregates know me really well. I can walk in and it feels like I am one of the family. It personal service and it was occurring well before Rick was there. I like going in for a coffee and just shooting the breeze. Everyone knows my name.”

J Pennings, Canada Building Mat.,
Aberfoyle, ON Oct/12

“We can completely depend on ELRUS Aggregate Systems. Their staff, service, hospitality and everything about them is very good. As long as I have ELRUS gear on my site, I know that I can produce. Their gear is fantastic and their service is excellent.”

L Georget, Claude Resources,
Seabee Mine, SK Oct/12

“Being able to ask questions and get the answers I want. I can bounce ideas off them and they will provide me direction.”

D Ross, Joe Kerr Ltd,
Wingham, ON Sep/12

“ELRUS Aggregates does a good job of service, we can depend on them. That is what we value.”

A Wilson, Green Drop Ltd,
Calgary, AB Sep/12

“I had a chance to go to seminar put on by ELRUS in Leduc and it was helpful. The ELRUS cone is easier for maintenance and to change filters. It is just nicer to work with. It’s like having a new car versus an old car.”

K Fhur, ASL Paving,
Saskatoon, SK Sep/12

“The quality of the equipment for sure.”

S Flasha, Paul Flasha Contracting,
Whitecourt, AB Aug/12

“Probably a big part of it is Technician specific. Parts availability is also a big thing for me.”

T Haggkvist,
Pitt Meadows, BC Aug/12

“Everything at ELRUS from Sales to Service is good. They will accommodate and get you going. If you are not running, you are not making money and ELRUS cares about that. They just want to keep you going.”

B Dick, Brett’s Gravel & Crushing,
Ponoka, AB Jul/12

“It is the convenience. ELRUS Aggregates is a ‘one stop’ shop.”

Tyler, Burnco Rock Products,
Edmonton, AB Jun/12

“I can depend on them. We cannot afford to be down for long, as we would be losing $1,000 per hour.”

Garry, Lafarge Canada,
Edmonton, AB Jun/12

“I value that ELRUS Aggregates is there to help. When you need something and need it quick, they are there.”

R Kozak, Fred Kozak & Sons,
Neepawa, MB Jun/12