What Factors Influenced (WFI) The ELRUS Equipment Purchase Decision?


What are the factors that influence an Aggregate Crushing business to purchase from ELRUS Aggregate Systems? That’s a question that ELRUS management have often asked, so they hired Client Insight Inc. to interview their customers and find out the answers customer’s perspective. The top 6 reasons from highest to lowest are Service, Relationship, Product Quality, Availability, ELRUS is the OEM Original Equipment Manufacturer and due to ELRUS’ Value or Price Offering.

Use the links below to read why customer’s purchase from ELRUS Aggregate Systems. ELRUS may be a good equipment, parts and mechanical service supplier for your business.



2017 ↑ Back to top

“We looked at several different manufacturers and ELRUS seemed to offer a design that fit our needs without us having to work too hard to get that. They were professional. We didn’t get a good drawing from any other 3 suppliers. ELRUS was able to show us a product that would meet our needs.”

Kevin M, Baymag Inc, Exshaw, AB Dec/17

“The quality of the product influences our purchase decision. I know what I am getting with ELRUS. I know that if there are issues or a flaw, they will get on it right away and send me a solution, or send someone out, or discount materials. That is a huge factor. Their customer service is excellent. They have fail safes built in that are superior to other brands.”

Chris T, Thompson Creek Metals Company Inc, Vancouver, BC Dec/17

“We chose to go with ELRUS for this purchase because of my past experience with ELRUS at the company I was at before. I like dealing with the dealer as well as their parts and sales people, and their service is excellent.”

Wes E, 2590638 Ontario Limited, Kitchener, ON Dec/17

“Trust me, I have bought a lot of equipment from ELRUS with no financing. When I pick up the phone, I expect good service, and I get it. If I didn’t get good service, I would be long gone.”

Albert L, Ruel Concrete, Peace River, AB Nov/17

“I can’t speak for every ELRUS branch but in Winnipeg, you have a pretty solid team there. Every once in awhile I also deal with the guys in Calgary, Marshall and George. There is a comfort factor in buying from ELRUS that you are not buying a lemon, and if there are issues, ELRUS will deal with it well. That means a lot in this business because you are often far away, in a remote place, and you need that kind of support after you have bought the equipment.”

Ron F, Sigfusson Northern, Lundar, MB Nov/17

“I wanted to support someone local, and Ron at ELRUS was calling in on me once in awhile, but not too much. So that also influenced the decision.”

Mark O, Mill Creek Sand & Gravel, Redwater, AB Nov/17

“We have a good relationship with Kevin at ELRUS. We are happy with the equipment and the sales team.”

Sean H, Hawaiian Cement, Aiea, HI Oct/17

“This decision was made by a group of 5 people here, I would say the decision was because of the whole presentation from Marc at ELRUS which was really good.”

Jeff C, R.W. Tomlinson Limited, Ottawa, ON Oct/17

“We demo-ed this ELRUS feeder screen plant once, and Kevin talked to my boss. We liked the demo, and so we went on ahead with the purchase.”

Kenny W, Wood’s Crushing and Hauling Inc, Sandpoint, ID Oct/17

“We like the sales mannerism of Marc. What I mean by that is that we don’t like pushy salesmen, and Marc’s approach was one that encouraged us to buy from ELRUS, and we like the quality of the equipment. We have a good relationship with Marc. I would also say that for us, price is also a factor and value for the money.”

Andrew R, R.W. Tomlinson Limited, Ottawa, ON Sep/17

“We did our homework, and the biggest thing was the availability of parts and service. I ran into waiting for parts for three weeks with the old unit all the time with another company.”

Wayne A, LTL Contracting Ltd, Shuniah, ON Sep/17

“We have bought a lot of equipment from Kevin before, and ELRUS has these screens we like.”

Brad B, Concrete Nor’west, Anacortes, WA Sep/17

“We have been looking at getting another conveyor for a while. The one at ELRUS is the kind we wanted to purchase and is a bit higher quality, plus it was available.”

Brian M, McNabb Construction Ltd, Forestburg, AB Aug/17

“We first started with ELRUS with our 660 purchase, and then after that, we looked at the other products they provide and the service that they have. It made it a pretty easy sale for the cone.”

Ryan M, Anchorage Sand & Gravel Co. Inc, Anchorage, AK Aug/17

“The equipment we needed was available at ELRUS. Darren dropped in to see us, and my brother knew about ELRUS too.”

Gilbert H, Germanic Mfg. Ltd, Rathwell, MB Aug/17

“We have a history with ELRUS. We have been dealing with ELRUS for 4 or 5 years now.”

Andy, Ray – Ann Transport Ltd, Powerview-Pine Falls, MB Jul/17

“ELRUS control towers are leading the industry. The fit and finish of the final product is ahead of everybody else. They make it pretty. Not just the control panel, the interiors. The floor isn’t just plywood. It isn’t dark inside, it’s bright. It’s quite nice.”

Hugh H, Cee-Jay Projects Ltd, Kelowna, BC Jul/17

“This was my first ELRUS purchase. It was a specialty product and I wanted to try it out this type of machine.”

Robert F, B.R. Fulton Construction Ltd, Horton, ON Jul/17

“I chose ELRUS because it is a well known name in the industry. I know other guys in the industry with ELRUS, and my dad bought a plant from ELRUS in 1999. Also, I find ELRUS’ pricing is very competitive and it is a Canadian product.”

Joey W, Werbicki Bros. Hauling Ltd, The Pas, MB Jun/17

“On this purchase, we chose ELRUS because they were a dealer for the equipment. They are capable of building the chassis for it.”

Shawn R, Interoute Construction Ltd, East Kootenay, BC Jun/17

“We have had a long term relationship with ELRUS and their people. They have great people there – Greg F, Marshall, Brent and the shop staff. Everyone is very knowledgeable. Also for us it is the fact that the equipment is built in Calgary so we have close proximity to the manufacturer. I can get parts on the weekend. This is really  important when we are in dire need.”

Terry M, Lawrence Meier Trucking Ltd, Dunmore, AB May/17

“The speed of their service is why we purchase from ELRUS.”

Ed K, Kode Contracting Ltd, Prince George, BC May/17

“We have been dealing with ELRUS for a while and have confidence in them. We think ELRUS is on the high end for quality, and also service means a lot. If you have questions, they have lots of knowledge. Jared has been a crushing guy his whole life, and he’s not afraid of getting dirty. Marshall is good at crunching numbers. They let us rent a jaw while we were waiting to get paid on a government contract where you don’t get paid until the end. They gave us 2 months with no interest and the rent went towards the purchase. That is huge for us.”

Grant M, K. McIntosh and Sons, Outlook, SK Apr/17

“We like how the ELRUS equipment works and how it is going to help us do our work. It’s really more about the value for the dollar and how the equipment improves our productivity.”

Brent M, Canada Building Materials, St. Mary’s, ON Apr/17

“We buy ELRUS equipment, and we like their technicians to work on it because they know the equipment.”

Wayne R, Canada Building Materials, St. Mary’s, ON Apr/17

“Definitely the customer experience had us choose ELRUS. From the front door to the back office, everyone is making an effort, the entire staff. When I ask for a quote, they usually get back to me quickly which is good because I can’t wait around for a week. Pricing is obviously a huge thing, a pretty big factor. Sometimes they win, sometimes they don’t. Some parts they are very competitive, others not. But sometimes getting it faster is more important than price.”

Joe P, Aggregate Processing Services, Kitchener, ON Mar/17

“We’ve been buying ELRUS equipment for a long time. Their people are knowledgeable. My guys know how to fix it. I’ve priced out other equipment, but the sales guys coming over don’t have a clue, whereas ELRUS salespeople have experience and knowledge of the equipment. The other thing I like is that ELRUS equipment fits together.”

John C, Flesherton Concrete, Flesherton, ON Mar/17

“ELRUS presented themselves to us, they approached us and right at that time, we needed equipment. We were looking for a used piece, and ELRUS had one available with a good price margin.”

William B, Budget Environmental Disposal, Hamilton, ON Mar/17

“To be honest, it was memories I have of dealing with Roland back in the 90s that had me choose ELRUS.”

Donald, NCL Contractors LTD, Deer Lake, NL Jan/17

“We like the quality of their equipment at ELRUS.”

Richard S, Alberta Aggregates Ltd, Brooks, AB Jan/17

2016 ↑ Back to top

“Greg Y was a big part of our decision to purchase from ELRUS.  We have a history working with Greg.”

Ryan D, Walker Aggregates Inc, Severn Bridge, ON Dec/16

“My past experience has me choose ELRUS, and I’ve been around. I know about ELRUS’ equipment compared to other brands.”

Glenn S, 644735 Ontario Ltd (Snow Bros), Erin, ON Nov/16

“Greg Young is the main reason we purchase from ELRUS. He is great. We learn a lot from him. I don’t think we’d be using ELRUS if it wasn’t for Greg.”

Adam T, The Sarjeant Co. LTD, Barrie, ON Oct/16

“We talked to some other guys in the industry about the Telestacker and what we heard is that there are other machines out there but that the ELRUS one is built better. So references suggested we buy this one.”

Brody, Grimshaw Gravel Sales, Grimshaw, AB Sep/16

“I might be buying from ELRUS tomorrow! About 80% of why I buy from ELRUS is the service. The guys in Saskatoon are always there, the parts I need are there. That motor that blew up, they’ve never had to replace that motor before but they had it in stock because it is deemed an essential part. But they’d never sold one. So the fact that they had it in stock, that means something to me.”

Grant M, K.McIntosh and Sons, Outlook, SK Sep/16

“ELRUS’ knowledge of the industry and the equipment (influenced our decision).”

Paul S, West Central Contracting Ltd, Hinton, AB Aug/16

“A few years ago, our equipment was under review. It was 10-12 years old, and we starting to have high service costs. We decided to look at ELRUS and also a few competitors. When you are considering a major purchase, you want to have all the options on the table. There’s a lot of good equipment out there. We listed the pros and cons, but what it came down to in the end for us was the service. We have been so pleased with ELRUS’ field service, and that was what made the decision for us. It’s a significant factor.”

Ron F, Sigfusson Northern, Lundar, MB Aug/16

“We went through three competitors. ELRUS was the first to answer back. They had a better machine for what we needed. The others were going to have to try to make it work for us. Once I got to know Ron and then got the plant, we knew we made the right decision. Time will tell. A plant like this should last 15-20 years so hopefully we will stay happy a long time.”

Larry W, Westcan Bulk Transport Ltd, Edmonton, AB Jul/16

“ELRUS’ reputation (influenced our decision). We talked to some people about what we needed, something that would last. A few aggregate guys around here recommended ELRUS to us.”

Matt M, Buffalo Plains Cattle Company, Moose Jaw, SK Jul/16

“ELRUS’ manufacturing and their engineering is really good. I can get something changed on a piece of equipment before it is delivered, or they can change it for me when the equipment arrives. With other equipment, I compare it to a box store. You know if something breaks, you need to buy a new one or get a better one. With ELRUS equipment, it is built to last. We bought an ELRUS one in 2012. It still looks brand new.  The ELRUS one is going to last.”

Demetrius T, Geransky Brothers Construction, Martensville, SK Jul/16

“I have purchased parts from ELRUS before. The reason I bought the screen deck from them was that they could do it for me within 6 weeks.”

Trent S, Silver Eagle Excavation, Biggar, SK Jun/16

“It’s the ongoing relationship with ELRUS. In comparison to others in the industry, ELRUS is on the right track. They could have more presence in central/northern BC but all things considered, they are providing pretty good coverage.”

Rick K, Kode Contracting Ltd, Prince George, BC May/16

“We often do a lot of our own service work but we also have Jared come out and take a look at what we have done. It is really good to have the second opinion.”

Lyle W, Venture Construction Inc, Martensville, SK May/16

“Travis with ELRUS came to teach us how to use the feeder. He showed us how to run it and that was part of the deal. Once we purchased it, we had them ship us extra parts with the unit as well. He did an excellent job.”

Clarence M, Community Government of Wekweeti, NT Apr/16

“Greg with ELRUS is good to work with. Anytime I call him, he answers my calls. If I have questions, he will come out and give me a hand. If he doesn’t have the answer to a question, he will find the answer. Greg is a good information source for me.”

Lee W, Joe Kerr Limited, Wingham, ON Mar/16

“I pushed for an ELRUS unit because of past experiences I have had with them. I wish the City would buy more ELRUS equipment.”

Frank S, City of Calgary, Feb/16

“I guess it was the professionalism of ELRUS. We were looking for something a little better and this unit is not normal in the market. I liked the features of the unit and no one else seemed to be offering it.”

Doug S, Liberty Trucking Ltd, Duchess, AB Jan/16

“It is the relationship I have with ELRUS. When I have brought up small issues that I have had with my sales guy, they have resolved it to my satisfaction. They have been good to me.”

Lloyd G, Butler Bros Supplies LTD, Duncan, BC Jan/16

“Somebody told us about ELRUS at a meeting in Yellowknife. I called Ron at ELRUS and they gave me a quote – everything is working well.”

Judal D, Community Government of Gameti, Gameti, NT Jan/16

2015 ↑ Back to top

“ELRUS service keeps us coming back. We are fortunate to have them 15 minutes from our main yard. It doesn’t matter where we are operating though, they take care of us. We probably have 40 conveyors, all our cones are from ELRUS. We likely have 60 pieces of their equipment in our operation.”

Blaine B, Aggregate Processing Services, Kitchener, ON Dec/15

“I guess it is the relationship – it goes back to when Rolly was at ELRUS. I bought my first piece of equipment from him and we have had a good ongoing relationship since.”

R McIntosh, McIntosh Crushing & Aggregate, Montmartre, SK Dec/15

“It was the good experience we had with ELRUS that took us back.”

Ross A, Buffalo Gravel Corp, Grande Prairie, AB Nov/15

“We go to ELRUS because of our previous experiences with them. They do what they say they will do. I like that we are buying Canadian and spending Canadian dollars. We have quite a bit of their equipment and we keep buying it. There isn’t a lot of maintenance that has to be done.”

Nick O, Nova Construction Ltd, Antigonish, NS Aug/15

“I do have options but ELRUS is meeting my need and they deliver to our site without additional costs.”

Brian L, Lafarge Canada, Lethbridge, AB July/15

“I would buy another cone from ELRUS. I have purchased three already. I trust them and we have a long term relationship.”

Lyle W, Venture Construction Inc, Martensville, SK July/15

“I would repurchase equipment from ELRUS because they are strong well built and durable conveyors.”

Garland S, Birds Hill Gravel & Stone Ltd, MB July/15

“ELRUS builds good equipment and Sandvik is a good cone supplier. The chassis that ELRUS builds are good from a durability and portability perspective. We have a lot of their equipment and it works well for us.”

Gary P, Canada Building Materials, Aberfoyle, ON July/15

“ELRUS had the equipment we wanted to purchase available whereas the competition had to build it first.”

Equipment Purchase Customer, Madoc, ON July/15

“Locally, ELRUS is the only company who will provide the equipment we need. We like the ELRUS organization as they will put it all together. There is much better control and fewer surprises (cost wise).”

C Young, Robert E. Young Construction, Selwyn, ON June/15

“ELRUS Aggregates has good equipment and I like their sales people. We are a growing company and we buy a lot of used equipment. I am currently working a deal with Ron. The ELRUS staff are all super helpful.”

C Barsi, Barsi Enterprises Ltd, Mayerthorpe, AB May/15

“I like the staff at ELRUS and everything has worked out well for us. If I was going to buy new equipment, I would definitely look at them in the future.”

M Black, Tri-City Materials, Petersburg, ON May/15

“It is the presence of ELRUS, their quality of equipment and the fact that their brand is accepted in the crushing industry. ELRUS equipment has high resale value, so when this project is done, there will still be a high residual value in the equipment.”

D Fortner, BBE Hydro Constuctors LP, Keeyask, MB Apr/15

“I think ELRUS equipment’s quality is better. We run other equipment as well, but ELRUS is good quality.”

G McIntosh, K.McIntosh and Sons, Outlook, SK Mar/15

“ELRUS Aggregates is coming out with new equipment and they want my opinion. That makes me feel like I am part of the team.”

R Hayden, Winnipeg, MB Jan/15

“I think that it was Darren’s persistence that made the sale. He put a good presentation together and at some point we were ready to buy another spread. We talked to Sandvik about the options and they answered our questions.”

A Moncrief, Moncrief Construction, Kenora, ON Jan/15

2014 ↑ Back to top

“ELRUS Aggregates have been around a long time. I personally bought a screen deck from Roland – my experience is that ELRUS builds good equipment and they are good people to work with.”
K Anderson, Kinsella Transit Mix,
Kinsella, AB Dec/14
“Marshall from ELRUS also looks after us really well. He comes out and when I first started, he spent time with me to make sure our equipment was working efficiently.”
K Royko, Lafarge,
Carseland, AB Dec/14
“I value their experience and the strength of their people. Their staff are all very helpful. Their service approach, their professionalism and their responsiveness is good.”
E Lamb, Waterford Crushing,
Brantford, ON Dec/14

“I valued ELRUS service, knowledge and response time.”
O Hayes, Hayes Group,
Smith, AB. Nov/14
“It was the fact that ELRUS Aggregates met our needs.”
D Zardenic Yellowhead Aggregates,
Edmonton, AB Nov/14
“I think the ELRUS equipment is reliable and they have good people. I have dealt with Greg a lot. I value his knowledge and the ELRUS staff are there to help.”
J Garito, Porcupine Gold Mines,
South Porcupine, ON Oct/14

“It’s the relationships that I have with the ELRUS staff that I value the most.”
M Harder, Sundre Contracting,
Sundre, AB Oct/14
“I value the working relationship with ELRUS and their Service Techs. George and Kevin are really good.”
T McFaul, Inland Aggregates,
Calgary, AB Oct/14
“Just like I said, everyone from ELRUS Aggregates has been good to deal with. They have good people, their equipment is well built and it has increased our operational productivity.”
C Croswell, Dale Croswell Construction,
Thorhild, AB Oct/14

“I value the honesty, the product and the value of it. ELRUS Aggregates stands behind their equipment.”
D Urlacher, Urlacher & Sons Construct,
Neilburg, SK Aug/14
“ELRUS Aggregate’s product support is the best. We can call George or Travis or anyone in Calgary and get the help we need.”
J Bender, JMB Crushing,
Bonnyville, AB Aug/14
“ELRUS does business on terms that everyone can understand. They are straight shooters there is no bull shit. It’s a pleasure to do business with ELRUS.”
E Marshall, Earl Marshall Trucking,
Erskine, AB Aug/14

“The people at ELRUS Aggregates, dealing with Barry and Jared is good. They are good people to deal with.”
S Emmons, Emshay Enterprises,
Moose Jaw, SK Jul/14
“I would recommend ELRUS because of their knowledge and they have experienced staff.”
L Zazuluk, County of St Paul,
St Paul, AB Jul/14
“When I phone ELRUS Aggregate Systems, I get someone and the answers I need. They are good at coming out for service and their service is good.”
D Folden, Doug Folden Trucking,
Melfort, SK Jul/14

“”ELRUS provides good equipment, good service and experienced staff.”
M Croft, Flesherton Concrete,
Flesherton, ON Jul/14
“ELRUS is a reputable company and they do a good job of looking after their customers.”
B Ptolemy, Ptolemy Construction
Rosetown, SK Jul/14
“I would say prompt service. When we call they are pretty quick to get the price or the answer. Gino can be here pretty quick.”
R Breaks, Pitt River Quarries,
Pitt Meadows, BC May/14

“I value ELRUS’ customer service and their loyalty to us as customers. I value Ron’s rock solid approach in delivering on his promises. All their management are rock solid in that way, just as Roland was earlier on.”
J Mundy, Sand Recycling,
Edmonton, AB Apr/14
“I value the communication, honesty and the fact that we are dealing with real people at ELRUS Aggregates. For example, for parts we deal with Kurt. He is like one of us. If I call for parts, he is right there.”
B Samson, Aecon Mining,
Timmins, ON Apr/14
“It’s ELRUS service, good product and willingness to tell us things (inform and educate). One of their seasoned mechanics has taught me so much over the years.”
Pit Superintendent,
Manitoba, Apr/14

“ELRUS parts inventory and accessibility.”
P Seabrook, West Central Contracting,
Hinton, AB Jan/14
“They make a good system. Everything is easy. They have about the fastest setup you can get. It is good equipment.”
J Luckasavitch, J&P Leveque Brothers,
Bancroft, ON Jan/14
“I like being able to call them or go to the shop in a hurry, unannounced and get the parts I need. It is very convenient.”
C Charman, Holicim Inc, Butler Site,
ON, Jan/14

2013 ↑ Back to top

“It is simple, the guys know what they are talking about and are just down the road, they are all good guys.”
S. Wiseman, Gordon Wiseman Ltd
Woodstock, ON Nov/13
“My ongoing relationship with ELRUS. I can phone them whenever I have a problem. I have learned from them and now from Spencer. I like to be ‘hands on’.”
R McIntosh, McIntosh Crushing,
Montmartre, SK Oct/13
“Because of their ‘after sales’ service and they seem to have a good parts system. Very seldom have we been delayed by a lack of parts. ELRUS is pretty good on that.”
V Halls, Kode Contracting,
Prince George, BC Sep/13

“I value the quality of the equipment from ELRUS Aggregate Systems.”
C Botkin, C.D.Botkin Construction,
Regina, SK Sep/13
“ELRUS makes a good product and they stand behind it.”
R Ponomar, MP Crushing,
Coalhurst, AB Aug/13
“The customer service. I can pick up the phone and call anyone at ELRUS. George is only a phone call away.”
D Zardenic, Yellowhead Aggregates,
Edmonton, AB, Aug/13

“I value the Sales people, I like Barry, he is a real decent guy. ELRUS’ manufactured product is superior to their competitors. There is a good amount of after sales support for their.”
S. Wilson, GW Construction,
Buchanan, SK Aug/13
“ELRUS bends over backwards to get us the parts we need. I will call and they say, ‘we have an extra person in today, we will meet you at Portage’. That reduces our downtime.”
D Gilbert, Zenith Paving,
Brandon, AB. Aug/13
“I value the fit and finish of ELRUS equipment, as well as the service that comes with it. Their Service Techs are a definite asset. ELRUS has a lot of value add.”
C Pichota, Burnco Rock Products,
Edmonton, AB Aug/13

“Their equipment is very good. It is state of the art. They are local and the service is very good.”
D Kriangkum, Athabasca Minerals
Inc. Edmonton, AB Aug/13
“I value the relationship I have with Greg and Cecil. They are dependable and we can count on them. We trust them as the information they provide is valid.”
S. Elliot, Custom Concrete
(Northern), Timmins, ON Jul/13
“I value that ELRUS staff are courteous and very easy to deal with.”
Kevin, McNally Contractors,
Lethbridge, AB Jul/13

“ELRUS also provides really good service. The new branch in Saskatoon is huge for us. ELRUS listens and implements the changes.”
G. McIntosh, K McIntosh and Sons,
Outlook, SK May/13
“I value the equipment design and its reliability. It is well engineered.”
M Meloche, La Compagnie Meloche,
Kirkland, QC Mar/13
“I value the quality of equipment and ELRUS’ Parts staff will immediately help.”
S. Flasha, Paul Flasha Contracting,
Whitecourt, AB Feb/13

“I value the whole thing about ELRUS Aggregates. Their Parts people will help immediately and phone others to find a solution; it’s good support.”
S Flasha, Paul Flasha Contracting,
Whitecourt, AB Feb/13
“ELRUS staff are friendly and they return calls. They also have new ideas and inform how the ideas can help with production.”
Aggregate Producer,
Yorkton, SK Feb/13
“ELRUS Service Technicians can troubleshoot over the phone, they are an Alberta company and they can supply the after sales parts/service that we need to stay operational.”
Aggregate Crusher,
Fort McMurray, AB Feb/13

“Our ELRUS Salesman is pleasant to deal with and he’s prompt in getting back to me. The sales experience was positive. They delivered the wrong equipment but they were prompt to fix it. No one complained about it, they just got it done and made it right.”
Gideon, Masterloy Products,
Ottawa, ON Feb/13
“I value ELRUS’ dedication to the customer – that’s the nicest thing. They have a good knowledgeable support team. If they can’t come immediately, they explain it over the phone.”
B Dick, Brett’s Gravel & Crushing,
Ponoka, AB Feb/13
“When you ask a question you want it answered quickly; ELRUS have always returned my calls, helped me troubleshoot over the phone and helped me get back up running quickly.”
M Laplante, Miller Paving Northern,
New Liskeard, ON Jan/13

“The fact that the equipment was available.”
S Broda, Broda Construction Ltd,
Kamsack, SK Feb/13

2012 ↑ Back to top

“I value their service and the level of knowledge. They had a really good parts man – Lloyd – he was really good.”
M Harder, Sundre Contracting,
Sundre, AB Dec/12
“It is the equipment, it’s good product. ELRUS Aggregates’ lines of cones and conveyors are some of the best equipment around.”
L Strocher, River Valley Contractors,
Drayton Valley, AB Dec/12
“ELRUS is a personable company, down to earth and … easy to deal with it.”
G Sigfusson, Sigfusson Northern
Lundar, MB Nov/12

“I think what I value is that if I am interested in something an ELRUS Salesman is very quick to get me information. I would say that they are quite sensitive to a customer’s needs.”
M Hidber, Skeena Gravel Products,
Terrace, BC Dec/12
“The fact that the ELRUS staff are honest and upfront. ELRUS is very good to deal with. I have dealt with a lot of people in the last 44 years and ELRUS is a pleasure to deal with.”
B Bell, Aggregate Processing,
Kitchener, ON Dec/12
“They have inventory, if I need new equipment, they generally have it. It is the reason I bought the screen deck.”
J Malin, Sage Management Ltd,
Cardston, AB Nov/12

“We had a situation a number of years back where they got our plant going over the Xmas season. They did what was necessary to make it happen. I don’t worry about our relationship with ELRUS, it is good, we get the service we need. ELRUS is pretty damn good.”
L Wilson, Venture Construction Inc.
Martensville, SK Oct/12
“Our ELRUS Salesman provided a lot of information and answered all my questions. There has also been good post-sales support and having Cecil close by helps. He is a phone call away and can provide helpful information. It is all around good.”
C. Caldwell, Alvin Caldwell S & G Ltd.
New Liskeard, ON Oct/12
“I value ELRUS’ level of customer service both from a Sales and Aftermarket perspective.”
J Hutchison, San Gold Corp, Bissett,
MB Oct/12

“I value ELRUS’ Part availability, service support and the quality of equipment they manufacture. It is generally speaking very good.”
M Scott, Spring Creek Aggregates,
Terrace, BC Aug/12
“I value dealing with ELRUS because of the the product … their service and parts support.”
J Danford, Danford Construction
Madoc, ON Aug/12
“A lot less downtime for repairs. It is new equipment so there should be less downtime.”
C Alexander, Con Alexander
Trucking, Unity, SK Aug/12

“I value ELRUS’ level of customer service and the relationship we have with them.”
R Kovach, Kode Contracting,
Prince George, BC Jul/12
“The biggest thing is their experienced staff and they have the same people working with them for years (some 20 years). You can build relationships and they remember the trouble you had 5 years ago.”
D Collett, Gravier Collet Gravel Inc.
Notre Dame de Lourdes, MB Jul/12
“We have a good business relationship with ELRUS. That is most valuable to me.”
D Wiebe, Arjon Construction,
Calgary, AB Jul/12

“We value the fact that we do business on a personal level. Greg, Cecil and Steve are genuinely interested in our success and we feel that. They are on our team.”
D Day, William Day Construction,
Copper Cliff, ON May/12
“ELRUS stocks a phenomenal amount of parts in Calgary and throughout their system. They have knowledge of the parts they sell. It’s the parts, the availability and the technical support.”
H Derksen, Lonesome Prairie S&G,
Saskatoon, SK May/12
“The experience and ability to design/build equipment that aligns with our needs. It becomes more of a personal endeavor. You can sit and interact with their staff and determine the solution. They listen and take our needs seriously.”
T Meier, Lawrence Meier Trucking,
Medicine Hat, AB May/12

“We value their equipment. We have good production as a result of using it.”
H Pinske, Lafarge Canada,
Edmonton, AB Apr/12
“Good equipment. Greg is an excellent person … he has a great deal of knowledge and he’s always helpful. It is not complicated, ELRUS has the fundamentals down.”
S. Elliot, Custom Concrete
(Northern), Timmins, ON Apr/12
“I will have good resale value with ELRUS equipment. People in the crushing industry know their equipment is good.”
M. Pidherney, Pidherney’s Trucking Ltd,
Rocky Mtn House, AB Mar/12

“From my experience, Rolly’s focus was always about keeping people satisfied. He would work with you until you were satisfied with the product – my father started working with ELRUS and when you can get the next generation using them with a computer, amazing things happen. Working with ELRUS has been very good.”
D. Nelson, Lafarge Canada,
Saskatoon, SK Apr/12
“I value the quality of their machines and the reliability. We have minimal breakdowns and minimal maintenance, plus ELRUS equipment has a high resale value.”
T Falk, Diamond Ready Mix,
Steinbach, MB Mar/12