What Factors Influenced (WFI) The ELRUS Mechanical Service Purchase Decision?

ELRUS RESULTS > WFI SERVICE PURCHASE

What are the factors that influence an Aggregate Crushing business to purchase from ELRUS Aggregate Systems? That’s a question that ELRUS management have often asked, so they hired Client Insight Inc. to interview their customers and find out the answers customer’s perspective. The top 6 reasons from highest to lowest are Service, Relationship, Product Quality, Availability, ELRUS is the OEM Original Equipment Manufacturer and due to ELRUS’ Value or Price Offering.

Use the links below to read why customer’s purchase from ELRUS Aggregate Systems. ELRUS may be a good equipment, parts and mechanical service supplier for your business.

WFI Service

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2017

2016

2015

2014

2013

2012


2017 ↑ Back to top

“We have had several ELRUS pieces over the years and they have serviced us very well and gone out of their way to get us parts when we needed them to.”

David L, Carillion Canada Inc, Edmonton, AB Aug/17

“I have ELRUS equipment so I like to have ELRUS service it.”

Warren D, Steep Rock Ltd, Medicine Hat, AB Aug/17



“It started years ago when we had an ELRUS plant. Since then, I have changed out pieces here and there but I still choose to deal with ELRUS for most of my stuff. It’s because of the level of service. They treat me like a person, and get me what I need. They are very knowledgeable, and willing to help me whenever I call.”

Shayne G, Buffalo Gravel Corp, Grande Prairie, AB Jul/17

“ELRUS does a good job. We don’t have any hiccups. We call ELRUS for work on the cone. We have 6 ELRUS screen decks, and we have the cone, and multiple conveyors.”

Dick D, Maple Leaf Construction Ltd, West St Paul, MB Jul/17

“We have a national contract agreement with them so we are supposed to use them. We have built relationships over the years with ELRUS and it has been great.”

Chris O, Lafarge Canada Inc, CW, Edmonton, AB Jul/17


“The company’s reputation has me choose ELRUS for service. When they say they are going to do something, they do it. They’re on time too. If I have any questions, they answer them. If they have questions about doing service they call me before going ahead.”

Bill W, Weir’s Construction Limited, St. John’s NL Jun/17

“I call ELRUS after hours. They always call back right away and take care of what I need.”

Joe A, Moncrief Construction Limited, Kenora, ON Jun/17



“A lot of components are OEM, but more importantly, ELRUS backs everything up with their service. They have pulled parts from other branches for me, and their staff have gone the extra mile several times to solve my problems.”

Chris D, Sil Industrial Minerals Inc, Edmonton, AB May/17

“Our plant is an ELRUS plant. We have a jaw crusher and cone crusher and a grizzly. So we get ELRUS to repair and to train us on ELRUS equipment.”

Bevin, Iron Ore Company of Canada, Labrador City, NL May/17

“It is ELRUS equipment, so their guys know the equipment and have the parts readily available. I wouldn’t have another company work on ELRUS equipment. I am more confident having ELRUS work on it. all our crushing equipment is ELRUS.”

Leon J, Silver Standard Resources Inc, Regina, SK May/17


“Their industry reputation, our past experience, their knowledge and ability. We’ve used them several times now and they have been very good.”

Jim B, Penn-Co Construction Canada Ltd, Blumenort, MB Apr/17

“We bought a new cone from them 6 years ago,and that is a bearing cone or a bushing cone which I prefer. ELRUS is the best, so that’s why we order everything now from ELRUS.”

Derrick G, Zenith Paving Ltd, Brandon, MB Apr/17

“We buy from ELRUS because of their knowledge of the equipment, their availability, and their professionalism.”

Dan M, Interpaving Asphalt and Aggregate, Garson, ON Apr/17


“I have learned a lot from ELRUS staff over the years. I know that they can meet our service requirements. The City of Calgary has been using ELRUS equipment long before I came along, so there is a well established relationship with ELRUS.”

Frank S, City of Calgary, AB Mar/17

“I would say it is the knowledge of Brent and George at ELRUS that has us choose them. They are both really smart and know their stuff, especially the cone stuff. Their cone school was good and we usually send two or three guys. They used our cone for the cone school one time.”

Tom B, Lafarge Canada Inc, Fort McMurray, AB Mar/17

“ELRUS can usually pull me out of a problem quickly. And we have a good relationship with them. I have other ones but ELRUS is the one I go to and James is the one I call.”

Garland S, CPB Equipment, Winnipeg, MB Mar/17


“Their people, and their good customer service are what influenced us to have ELRUS do our service.”

Jason, Sand Recycling Ltd, Edmonton, AB Feb/17

“ELRUS has done good work for me in the past, and it has been very well done. I am very happy with ELRUS.”

Jon L, Lafarge Canada Inc, Calgary, AB Jan/17



2016 ↑ Back to top

“We decided to go with ELRUS because of their equipment, and they know their equipment well.”

Tyler B, Inland Aggregates, Calgary, AB Nov/16

“The availability to get service done right away and the availability of parts is why we choose ELRUS.”

Lloyd G, Butler Bros Supplies Ltd, Duncan, BC Nov/16



“I believe in the “mother” principle. When I get a piece of equipment from ELRUS, I don’t think anyone else knows as much about that equipment as ELRUS. The other good thing is that ELRUS documents everything, so that when I go to sell that equipment, all the records are there for the buyer. After 7 or 8 years, I got over half of what I paid to ELRUS on a trade back to ELRUS. They knew everything about that piece of equipment.”

Steven F, Paul Flasha Contracting, Whitecourt, AB Oct/16

“The history of the relationship we’ve had with ELRUS is why we choose them. For myself, about 15 years, and for the owners, it must be 25-30 years.”

Dan R, Stony Valley Contracting, Fort McMurray, AB Oct/16

“All my equipment is ELRUS and they are the only ones who know their equipment.”

Brett D, 1400684 Alberta Ltd, Ponoka, AB Oct/16


“For major issues, we want trained ELRUS staff to come out. What I like is that when the ELRUS guys come out, they demonstrate and show my guys what they are doing. It is a learning experience for my guys. ELRUS readily shares their knowledge so that our team knows the equipment better, and knows how to do the repairs next time.”

TJ, Pitt River Quarries, Pitt Meadows, BC Sep/16

“We bought ELRUS equipment so we get the parts there most of the time, and get them to service the equipment because it is their equipment.”

Adolf B, Fast Brothers (1978) Ltd, Blumenort, MB Sep/16

“We bought the equipment from ELRUS so we call ELRUS to fix it.”

Leonard G, Hammers Gravel Supplies Ltd, Viking, AB Sep/16


“Because we have ELRUS equipment, we wanted ELRUS to service it.”

Don B, Glenko Enterprises (1994) Ltd, Arborg, MB Aug/16

“We have ELRUS equipment and we get great service from Thor. I call Brent in Calgary too, to ask for   his advice. I will have ELRUS service our equipment again.”

Ron F, Sigfusson Northern, Lundar, MB Aug/16

“It’s ELRUS equipment, and they have the parts, and all the machining equipment in their facility.”

Ron, GCS Energy Services Ltd, Red Deer, AB Aug/16


“I wouldn’t go anywhere else. We needed a screen deck, and I got a quote from a competitor. They said it would take 12 weeks to arrive. I talked to Scott at ELRUS in Calgary, and he said 4 weeks and it arrived in 3. That’s huge in the crushing industry.”

Derrick G, Zenith Paving Ltd, Brandon, MB Jul/16

“ELRUS brings us pizza! And they’re quick, and good.”

Jason, Fraser Valley Aggregates (2014) Ltd, Surrey, BC Jul/16



“ELRUS has a strong presence in Manitoba and no one else does. They service equipment that isn’t their own and they have a good reputation. I was able to meet Thor, Darren and James and I was positively impressed with them, and ELRUS seems like a strong organization.”

Dale F, BBE Hydro Constructors LP, MB Jun/16

“It is an ELRUS piece of equipment. They have always done a good job for us.”

Debbie B, Bowman Construction, International Falls, MN Jun/16

“Well, we have ELRUS equipment so we call them for parts and service. They’re not far away, and they will come to us quickly at the drop of a hat if we need them.”

Troy K, L & G Crushing, Raymore, SK Jun/16


“ELRUS has served us for many years. We bought the equipment from them originally and we just assume they will have the parts that we need.”

Sylvain C, Colacem Canada Inc Div Bertran, Calumet, QC May/16

“I would recommend ELRUS because they get the job done. There are some improvements regarding speed but Paul does a good job.”

Blaine B, Aggregate Processing Services, Kitchener, ON May/16

“ELRUS is the first place I go because their staff are so qualified and helpful. I would give George with ELRUS a 7/5 for (operational tips). I had him there to check out our equipment but he also trained our guys and he went into full detail. We had three new guys who didn’t have any experience, so having George there was really good. Even I learned a few things.”

George S, Fish Creek Excavating Ltd, Calgary, AB May/16


“Based on the equipment we have, ELRUS staff are the specialists in the market place.”

Aaron S, Selkirk Paving, Crescent Valley, BC Apr/16

“I haven’t had to call after hours, although if I need to talk to Kris at ELRUS, he is always available. Kris provides very good service. He always answers the phone, he is up front and honest and he is very professional.”

Aaron S, Selkirk Paving, Crescent Valley, BC Apr/16

“ELRUS is very good at that. When I talk with them, they are hands on right away. They know the importance of keeping us running. They are obliging and realize the urgency.”

Morley L, Swayze Concrete Ltd, Weyburn, SK Apr/16


“Even when we have ordered parts and they are not in stock, ELRUS does what they can to have them for us the next day. Their staff go out of their way to accommodate our needs.”

Kent F, ASL Paving Ltd, Saskatoon, SK Mar/16

“The thing that I like is that a few days after any service work, George will follow-up and confirm that everything is good. That is helpful. And Darren does the same thing. ELRUS’ follow-up is very good.”

Colin O, Burnco Rock Products Ltd, Edmonton, AB Mar/16

“It is where we purchased the equipment but it is also their level of knowledge and experience. The work is not necessarily over my head but I know that I can trust them. I know that having ELRUS do it will result in a ‘one time’ fix.”

Jorden D, Associated Aggregates Inc, Falun, AB Mar/16


“We bought the original equipment from ELRUS. Everything for us is working well.”

B Derksen, Derksen Trucking Ltd, Altona, MB Jan/16

“I think it was James at ELRUS who has stopped by to talk with us over the past few years. He has been getting to know us and sell us parts. He talked about the Site Service that ELRUS could provide.”

B Derksen, Derksen Trucking Ltd, Altona, MB Jan/16

“Between Matt, Scott, Thor and Brent they are all good. They have a high knowledge and they will work together to figure out problems. Most companies would be extremely hard pressed to match it. It is a given fact that ELRUS Field Service is very good as well.”

Ron F, Sigfusson Northern, Lundar, MB Feb/16


2015 ↑ Back to top

“ELRUS provides reliable service and we never have to wait for parts – they are always in stock. If they have it local, which ELRUS does, we can be up and crushing again in 5 to 6 hours. To us, that is worth a lot.”

Vic D, Mulder Construction & Materials Ltd, West St Paul, MB Dec/15



“It is the past experience that I have had with ELRUS equipment, their people and their service. They are in the business and they do a good job of it.”

Norm A, River Valley Crushing, Barrhead, AB Dec/15

“It is the knowledge and my good experience with their mechanical service at ELRUS.”

Adam W, Green Drop Ltd, Calgary, AB Dec/15

“I know that we can depend on ELRUS for service.”

Dale B, Canada Building Materials, Sunderland Pit, ON Nov/15


“The first time I had ELRUS repair my equipment, it worked well. I couldn’t ask for better service. With crushing equipment it isn’t always easy. Everything that ELRUS committed to, happened.”

D Garcia, Garcia & Sons Transfer Ltd,
Fort Nelson, BC Aug/15

“We have always used a competitor in the past but this time we gave ELRUS a call. They sold us a Pop-up (Control Van) 3 years ago. They did an excellent job.”

Vince F, Lafarge Canada,
Fonthill, ON Aug/15

“It was an ELRUS Screen deck so we went to them for service. I phoned them and they told me when they would be there and when they would get it done. That was good service.”

Colin C, A.G. Baxter Contracting Co Ltd,
Calgary, AB Aug/15


“Past service success with ELRUS had us go back. I cannot think of one thing that could have gone better.”

Site Service Customer,
Winnipeg, MB Aug/15

“Darren’s involvement and knowledge base is why we chose ELRUS. I was so impressed that Darren just kept working with us.”

Dwayne F, Tri-Wave Construction Ltd,
Brandon, MB Aug/15

“We chose ELRUS because of their service. The guys at ELRUS are credible, honest and hard working.”

S LeBlanc, Fraser Valley Aggregates (2014) LTD,
Surrey, BC June/15


“Prompt service and the experience we have had in the past had us choose ELRUS to service our Sandvik crushers. I like the past history we have had and the good communication they provide. Everything has always gone well.”

Site Service Customer,
Carp, ON June/15

“We have a lot of ELRUS’ equipment, so that is where we go to get it serviced. ELRUS goes above and beyond.”

T Bailey, Lafarge Canada Inc,
Fort McMurray, AB June/15

“ELRUS Aggregates have the experience we need. The last time we had a liner change we had to do some computer work as well so we got ELRUS to help.”

J McNernie, Athabasca Minerals Inc,
Edmonton, AB May/15


“ELRUS is knowledgeable of all cones, so why not have them do the work? We bought a competitor’s cone at an auction sale in Edmonton and the only stickers on the cone are ELRUS stickers.”

B Lypyrypa, L.Chabot Enterprises Ltd,
Winnipeg, MB Apr/15

“I have been pretty impressed and happy with what ELRUS has done for us. The guys at ELRUS are all good. I believe they were the first guys that could come do the bearing change.”

A Elek, Solid Rock Products Inc,
Calgary, AB Apr/15

“ELRUS came in one day and my old Supervisor said that we were going to give them a try. I usually have ELRUS fix the bigger things. I used to deal with Kris but now I deal with Dawson and Gino as well. Gino is great to work with. He is a great worker and if he doesn’t understand something, he will ask before he proceeds. It means a lot to me as opposed to doing something wrong and then we have to redo it.”

M Bowman, Lehigh Materials,
Vancouver, BC Apr/15


“ELRUS provides good response to customer inquiries and their equipment is well known across North America.”

D Philip, Calgary Aggregate Recycling,
Calgary, AB Mar/15

“We have had good experience with ELRUS Aggregates in the past.”

G Geroge, Aecon Transportation
West Ltd, Calgary, AB Mar/15

“ELRUS Aggregates does a good job and they are also the OEM on some of our equipment, so we tend to go back to them.”

B Jones, Lafarge Canada,
Cambridge, ON Feb/15


“I have had a good experience with ELRUS’ equipment and service in the past.”

B Wenckowski, Inland Aggregates
(Edmonton), AB Feb/15

“We went to ELRUS Aggregates because they are a very reputable company.”

A Seckowski, Selkirk Paving,
Crescent Valley, BC Feb/15

“ELRUS is our OEM since 2000. That is the factor that takes us back.”

D Coderre, W.H.Coderre & Sons,
Stoughton, SK Jan/15


“The factor that influences us to purchase from ELRUS Aggregates is their Winnipeg Branch. We have mostly Metso equipment through Tormont but the surprising thing is that ELRUS has the parts we need. Their service is good as well, ELRUS does whatever it takes.”

D Hanson, Smook Contractors,
Thompson, MB Jan/15

“They are the dealer and OEM for our Sandvik cone, so it made sense to go there.”

R Martin, Martin Bros. Crushing,
Listowel, ON Dec/14

“I can phone Ron or Mario and they help me out. They are both good people and I think that that branch is there because of them.”

A Laurin, Ruel Concrete, Peace
River, AB Jan/15


2014 ↑ Back to top

“Availability determines my decision. I have dealt with others who want to be too exact. ELRUS understands that we just want to get going. They understand the business and are more realistic in their service approach. If we have something wrong we want to get it fixed and get back operating.”

K Fhur, ASL Paving,
Saskatoon, SK Dec/14

“It is the past experience that we have had with ELRUS Aggregates. Elrus has good, hard working people and they do the service right.”

J Lamont, Lafarge,
Calgary, AB Nov/14

“They are the dealer and OEM for our Sandvik cone, so it made sense to go there.”

R Martin, Martin Bros. Crushing,
Listowel, ON Dec/14


“It is the quality of ELRUS’ equipment and service that influenced our decision.”

R Hill, Pidherney’s Trucking,
Rocky Mtn House, AB Nov/14


“Our past experiences with ELRUS Aggregates have been positive.”

R Beatty, Ken Beatty Construction,
Erickson, MB Oct/14

“Although they are OEM on some of our equipment, their service is the driver. They know our equipment, they have all the supplies we need and it’s ready and available to ship. We wouldn’t go anywhere else.”

L Jensen, Claude Resources,
Seabee, SK Oct/14


“ELRUS is our equipment supplier (OEM) but it is their service and their people we work with that influences it. We have had Jarret come and help us a couple of times. The ELRUS staff are knowledgeable and it works well.”

G Jones, Snake Lake Construction,
Cigar Lake, SK Oct/14

“It was the ELRUS equipment. We purchased a complete spread from Greg Y in Cambridge three years ago. It is now working well.”

M Thibuilt, Alvin Caldwell S&G,
New Liskeard, ON Sep/14

“We purchased it from ELRUS, so anytime I have problems, I call them and any issues are dealt with right away.”

S Bowden, C.R. Chittick Ltd,
Ilderton, ON Aug/14


“The main thing for us was that ELRUS had the Major Wire screens (Flexmat) and Kris has been very very helpful.”

G Burns, Vihar Construction,
Smithers, BC Sep/14 Jul/14

“Years of using them with success. ELRUS is a good company.”

D Wilson, Buddwil Enterprises,
Yorkton, SK Sep/14

“It’s the long term relationship we have with ELRUS Aggregates.”

L Gerbrandt, Butler Brothers,
Duncan, BC Aug/14


“We run mostly ELRUS equipment.”

N Anderson, River Valley Crushing,
Barrhead, AB Jul/14

“What keeps us going back to ELRUS is their service. We have always been able to reach someone.”

K Fairbrother, Hopkiins Construction,
Lacombe, AB Jul/14

“Because of the past experience we have had with ELRUS.”

P Pals, Filipenko Brothers,
Castor, AB Jul/14


“We like dealing with ELRUS Aggregates. They have good products and we have been happy with their service.”

B Esau, Summit Sand & Gravel,
Abbotsford, BC Mar/14

“What influences us is their experience. ELRUS has been around for a while and their knowledge of the equipment is high. They have good customer service, the guys are very friendly and they will teach you.”

B Jones, Lafarge Canada,
Cambridge, ON Mar/14

“We have used ELRUS since day one. OEM, that is where we got our equipment.”

S Flasha, Paul Flasha Contracting,
Whitecourt, AB Mar/14


“We purchased our telestacker from ELRUS, so that is where we go to for service.”

R Smith, Alberta Aggregates,
Brooks, AB Feb/14

“ELRUS Aggregate Systems is the Original Equipment Manufacturer – OEM. That is the natural place to go for parts and service. ELRUS has what I need.”

J Dagley, Associated Aggregates,
Falun, AB Feb/14

“Because we have never had problems. If we did have an issue, ELRUS resolves it. We are happy with their service. We run 24 x 7 and they are always available.”

J Hebert, Custom Concrete,
Timmons, ON Feb/14


“All my equipment is Elrus manufactured. I prefer to call them as they can be here in an hour.”

W Randal, Canada Building Materials,
Aberfoyle, ON Jan/14

“Elrus Aggregates has it all, they are a one stop shop.”

D Thomsen, McPhee Construction,
Edson, AB Dec/13

“Their service, parts and the fact that they are easy to deal with.”

G Seabloom, Hub City Paving,
Nanaimo, BC Dec/13


2013 ↑ Back to top

“I deal with them because of their service, their parts and the fact that they are easy to get along with.”

G Seabloom, Hub City,
Nanaimo, BC Dec/13

“ELRUS Aggregates has it all, they are a one stop shop. So we purchase from them.”

D Thomsen, McPhee Construction,
Edson, AB Dec/13

“We have been a customer for years. We were in a labor crunch and needed to get the cone liner changed.”

G Ferrari, Sandhill Materials Inc,
Kelowna, BC Aug/13


“ELRUS Aggregates has been working with my family’s companies over the years. It is a generational thing.”

Rick, Alberta Rock Products,
Edmonton, AB Aug/13

“We have used ELRUS Aggregates for years and they are the closest guys available. You get to know them, it is a ‘win-win’ as we have a good connection.”

P Holub, Lafarge Canada,
Red Deer, AB Jul/13

“Because ELRUS will have the knowledge and expertise for our equipment, that is why we use ELRUS Aggregate Systems.”

B Samson, Aecon Mining Inc.
Timmons, ON Jul/13


“ELRUS Aggregates is a good company, really good. We recently bought a new Jaw from them and we wouldn’t have, if they were not good.”

Ken, Hopkins Construction,
Lacombe, AB Jun/13

“ELRUS Aggregates carries the parts and the knowledge. They know the Sandvik cones inside and out. They are really the only option for us. Plus they are really good guys. I have had all them out here”

D Folden, Doug Folden Trucking,
Melfort, SK, AB May/13

“The factors for us are that we are a past customer and ELRUS knows the equipment.”

L Hicks, Lawrence Meir Trucking,
Medicine Hat, AB May/13


“ELRUS Aggregates is a Canadian company and we prefer to go with OEM parts rather than ‘after-market’.”

Aggregate Crusher client at
Flesherton, ON Apr/13

“Other suppliers sell the equipment but have no after sales support. ELRUS is with you 100% of the way and problems get dealt with quickly.”

Aggregate Producer,
Central SK, Mar/13

“It’s ELRUS’ good knowledge base, parts and service. I talked to Ron last week, he was more than willing to help me out. They treat you well.”

A Laurin, Ruel Concrete,
Peace River, AB. Feb/13


“We have 12 spreads and two thirds of our crushing equipment is from ELRUS Aggregates. They come anytime to help me. I like working with Cecil, they have our employees assist with the repairs, which is good re: knowledge transfer.”

B Bell, Aggregate Processing Serv.
Kitchener, ON Feb/13

“We have ELRUS equipment; we value their knowledge base and in talking with them we get opinions, options, recommendations and different points of view.”

Pat, Nelson River,
Winnipeg, MB Jan/13


2012 ↑ Back to top

“We are running ELRUS equipment, so it makes sense to use them for service, they have the most knowledge.”

L Gilles, Baymag Inc,
Calgary, AB Nov/12

“They are close, only 5 minutes away. ELRUS gets the job done right away and its done properly.”

J Pennings, Canada Building Mat.
Aberfoyle, ON Oct/12

“ELRUS Aggregates has the right equipment to service my equipment.”

D Ross, Joe Kerr Ltd,
Wingham, ON Sep/12


“ELRUS Aggregates has been around for quite a while, they have experience, so I can trust them.”

A Wilson, Green Drop Ltd,
Calgary, AB Sep/12

“ELRUS Aggregates is where we have bought our equipment. It just makes sense to have them do the service.”

S Flasha, Paul Flasha Contracting,
Whitecourt, AB Aug/12

“Because they sell a quality product. They are better than most in the industry. Their product is a bit higher cost but you get a superior product, so it is worth it.”

Garry, Lafarge Canada,
Edmonton, AB Jun/12


“They have everything. I have been dealing with them for quite a well and they are really easy to work with. I have a pretty good relationship with everyone from equipment, to parts and service.”

Tyler, Burnco Rock Products,
Edmonton, AB Jun/12