Steve Kunz was amazing to work with; he is very knowledgeable. Legacy has a seamless process and the end result was amazing.
Legacy stayed on schedule, they were super helpful and we didn’t have to worry about anything. I felt perfectly safe with their people in my home. They worked well within the budget and the time frame.
I went in one day to the Legacy showroom. Jason Chambers was there. I had spoken with one other company before I went to Legacy. I found that the service with Jason and how he was educating me about the renovation was great. It was an easy partnership to go with Jason and Legacy.
I would recommend Legacy to anybody. Right from the first meeting with Susan Pilon, their Designer, they were so professional and pleasant. Everything was on time. The value was there for what we got. The cost was reasonable and we are completely happy.
We were super impressed with the installation process. The Installers were amazing. We even had a recent follow up to replace a door. It was really well done. Steve Kunz worked within what we wanted to do within the kitchen. He was cognisant about what we were willing to do and not do. Steve didn’t push us, but gave us a few options to make it better.
We were waiting on a few pieces that took a long time. The last guy who came out was great. I called into the office to say ‘thank you’, because he is phenomenal. He is a service manager and he was just helping out by bringing the last pieces. He went through and adjusted everything. He was really, really good.
Legacy was easy to work through. I’ve heard from others that Contractors can be difficult sometimes. The craftsmanship overall as great. The installer, John F in particular, took pride in his work, he was patient with us and he was a good problem solver.
I liked the choices Legacy offered. There was a choice of price range and a variety of things, all in one shopping experience. Their Designer, Paul Wedel is fantastic, he knows his stuff and he is anal about detail.
I would tell family and friends about Legacy. The service is good, the kitchen is perfect and they are on time.
The quality is excellent and Legacy guarantees their work if there is any issue. My parents had some issues after more than 10 years with their Kitchen Craft cabinets. They took in some hinges to get them replaced and Legacy handed over new hinges with no charge. There was no quibbling or anything. I think that they will do the same with me if that happens in another 10 years.
Susan Pilon sold the whole company; she made us believe in Legacy. She was awesome. I can’t say enough about Susan. She is friendly, a great listener, and she has been at Legacy for 25 years. They are great to work with. I’d do it again!
This is my third kitchen with Legacy. They did what they were supposed to do in a timely fashion. They worked like I wanted a Contractor to work. I’d recommend Legacy because they are professional and they get the work done properly and on time.
We knew we would end up with a ‘home run’ kitchen and we certainly did. We have seen how they work. We appreciate the quality of the product. It’s a ‘no brainer’ for us to use Legacy.
This is my 3rd renovation and my first with Legacy. Legacy is very approachable, very accountable, the work they did was very good, and the work of the Contractors they brought in was very good.
My wife had very good things to say about Paul’s installation work. I was really happy with the quality in the end.
It was an amazing experience. I tell everyone about Legacy. I was totally impressed with the customer service, from the service before the cabinets arrived, the delivery, during the installation and even after the cabinets were installed. The customer service was incredible.
When we were looking for people to help us with the redesign of the space, I was very comfortable with Bellasera and their Designer, Jennifer Mehalko. I liked Jennifer’s ability to work with us and understand what we were trying to accomplish. We have a great outcome that optimized our space.
Legacy’s Installer, James, was really good. He was very courteous, timely, efficient. He offered good customer care and he knew his product. James was the most valuable part of the experience.
The all around package was really good. I liked that they all came to the house with the Designer before the project started. They looked at the scope of work, so there wouldn’t be any surprises. They looked after all of the permits and there were no additional charges unless I asked for something new. It was as quoted.
Some things that went wrong or had to be fixed were minor. Legacy got on it right away. They lost a cabinet and had to re-order it. It wasn’t a huge deal. Legacy is reliable and they did a good job.
I valued the fact that they could accomplish my design within my price range. Legacy stayed within the budget. They were over a bit, but not much. They were very good at getting my design implemented. The service was great.
Rob Turcotte had a really good idea and we bought it! There were features and options that he took time to explain to me. My wife really liked him too. We’ve showed off the cabinets to all of our friends.
I’d recommend Legacy because of the customer service, warranty and the product.
We like the quality, personalities and professionalism of Legacy. The cabinets are beautiful. We liked Brad. His workmanship is excellent and he did it all by himself.
The design piece was really well done. When they came to install the kitchen, it was a Friday. My husband was there that day and the colour was wrong. When Steve Kunz came on Monday, he could see that it was the wrong colour. Steve said they would re-order the whole kitchen. My husband was really pleased with the Installers, James and John. It was the project coordination group that was the problem. I would still recommend Legacy, the kitchen is beautiful.
Overall, I think they are a good company and the people are good. I ended up getting a dud. Other people I know had different Designers.
I like working with Arno Switzer. He is a really good Designer. I like his insight and temperament. The service is good.
The service quality and the timing was good. They were fast and efficient. Their Designer, Kelly Muir, knew how to read me and she could tell what I was looking for. The Contractor and Supervisors were great.
I recommend Legacy because they are reliable to deal with. Legacy is on time, Susan Pilon is lovely to work with and my coordinator, Talisa, is excellent. The Legacy product quality is great and we love our Installer, Paul.
Legacy Kitchens has an amazing Designer. She really understood what we were looking for. She was helping us to make good choices because she understood what we wanted.
I’ve used Legacy on and off for 12 years or more. Working with Legacy is smooth and seamless. Paul Wedel makes my life easy. All the staff do a good job and that is a huge labour savings for me.
My experience with Legacy was top-notch. I was mostly dealing with Steve Kunz, their Designer. We had meetings with Crystal, Steve and myself. Steve explained everything so well. He and Crystal worked together to come up with a good plan and design.
Legacy’s Installer, Paul was wonderful! The whole thing went really well on Legacy’s end. I liked Paul’s attention to detail. I love my kitchen and everybody else loves it too.
They have a great product, lots of experience, Arno Switzer was wonderful and I have a great kitchen. Everything worked out perfectly.
I have nothing terrible to say about Legacy. It was not a horrible experience. The way the issue was handled wasn’t good. I’m now happy with the final product, however, the extra $500 charge is ridiculous considering Legacy did my whole house.
We had a few glitches in that some drawers had to be reordered and a bathtub didn’t come in on time. These were Sub-Contractors and we didn’t have to fight any battles. May and Dan looked after the issues. That is going above and beyond.
Legacy did a great job! Our cabinets are custom made, everything fits beautifully and the pricing was good. The Designer, Jason Chambers, listened carefully and he offered lots of suggestions which improved our ideas. He is very talented at maximizing the space. I’ve seen custom cabinetry in other places and, in comparison, our kitchen and bathrooms look really, really good.
There was a design flaw. When I called Arno Switzer, he was immediately on it to make sure the drawings were corrected before it went any further. This was really important and I’m happy that he responded so quickly. I have a beautiful kitchen.
The ability to see the showroom was helpful. We could see the cabinets in place, with colours and paints on the woods and the handles. It was very helpful. The Legacy product is very good and ‘the Mikes’ were great. They were super, very friendly and helpful. We were in the house during the process, so we saw them a lot.
The Installer, Josh was fantastic! The panels inside the entertainment unit weren’t coordinated for colour, they were neutral, so they had to come and fix that. Josh was very personable and worked solid. He wanted to work on a weekend and I offered that. He started work really early and when a problem arose he told me right away so we could discuss it. Josh told us they would be 5 days and it was 5 days. He worked solid.
This would be a 5 if the Installer were a little more service oriented. He is a hard worker and a great craftsman. He needs to be a little more warm and fuzzy and better with customer service skills.
Legacy is great. They are all lovely and great to deal with. My favorite part was the design part with Allison Pilbeam. I would definitely work with her again. I really enjoyed James, the Installer, too. He was very professional and his attention to detail was amazing. He has the perfect personality along with the skills for this job. James made sure things were perfect before he left.
I found Steve Kunz, Legacy’s Designer, amazing. He was what sold Legacy for us. We were considering Legacy and another company and Steve’s knowledge and excitement about our project sold us.
I’d recommend Legacy because of the quality of the product and the friendliness of the staff. With the quality of Legacy’s cabinets, you can’t go wrong.
Legacy’s customer service is very good, right from talking to Kim Schellenberg, to the Installer and to the additional things that we added onto the project. Legacy was timely and organized. The customer service was great.
We are very happy with the outcome and the design of the kitchen. The quality of the cabinets is excellent and the way it was done with the scheduling was amazing. May, Legacy’s Coordinator is a magician. I can’t imagine getting that all organized on my own.
I rank Legacy very high. I’m pretty happy with the overall job performance and organizing and management. It is good. If someone asked me, I would recommend Legacy.
Legacy made sure all the details were looked after. They listened to concerns, and the project was executed to the day of the schedule that we agreed on.
Legacy’s Installer, Paul, was amazing and we did run into some issues. One cabinet overlapped a light switch (wrong design) but he was able to fix it. There were 2 or 3 other things he fixed as well as he could. Paul did the best he could.
The guys are really good. At Spruce Bank, my own home, the guys were great. I have no qualms about that project. At Lakeview, I complained about the maple and the seam in the island. They were trying to reassure me that they thought it would be okay. There are gaps in the crown molding and it’s not what I ordered. I’m at an 8 for Legacy whereas before I was 9.5 or 10. For my house flips, Legacy certainly gives the wow factor. The kitchen I did in Lakeview is for a $1.1M home and it needed to be a recognizable brand name kitchen.
Legacy had good quality control and they respected what they were doing and the people they worked for. I can’t say enough good things about them. I would recommend them.
I really appreciated that once the mistakes were found that Legacy people were really good about not pointing fingers. I tried to do the same. Maybe I wasn’t clear in some areas and their Designer wasn’t clear with some things. The Installer, Paul and Shawn really came in and helped. They were instrumental in getting it all on track in a fair way.
The work was beautiful. They came back to fix the problem about the fridge doors. It was just the length of time for the installation and clearing the deficiencies that was difficult. I think Legacy needs to be faster in getting materials.
Our General Contractor switched cabinet supplier part way through. The direction to use Legacy was from the builder. The quality and colors with the other company surpassed Legacy and the other company was a better price.
I use Legacy on an ongoing basis because of the way that they operate and the service that they give.
I’d recommend Legacy because they were professional; good to work with; and good at fixing issues along the way. They respected us and our home.
I couldn’t imagine Legacy Kitchens doing any more than they did. Everything worked out well. I don’t have a ton of experience as it was our first kitchen. If renovations are done as Legacy did this one, then what is the problem with renovations? I could imagine other providers would do a lot less.
We valued Robert Turcotte’s design, plus, it came with all the support and recommendations of other Contractors and products. We had confidence in Legacy’s reputation and that was proven to be true through out the project. our experience.
Legacy is amazing. I am over the moon satisfied with everything that the people at Legacy did. There are about 6 people in the neighborhood who have used Legacy and their friends and friends of friends have all used Legacy as well. I wouldn’t think of going anywhere else.
I have seen Legacy’s work over the years on other projects and I used to work with a Calgary Builder who used Legacy. I have a lot of confidence with them and I am proud to take my clients there.
Legacy Kitchen’s staff were always helpful and attentive.
I valued the peace of mind. It might sound corny but having all the trades respond when they were supposed to, reduced my anxiety. I didn’t have to call the trades to follow up on the schedule. And the kitchen looks excellent!
Legacy’s part of the project was on schedule and I am happy with the end product.
Legacy is much better than average because of their professionalism, friendliness, and the quality of work. I use them for new builds. With some trades, I wouldn’t want them to interact with my customers, but with Legacy, I’m happy if they speak directly with the customers.
We’ve done a lot of renovations and owned a lot of homes. The majority of Legacy people were excellent, easy to contact, paid attention to detail and took notes. I didn’t have to become a General Contractor. Often, that can happen. For the most part, people showed up on time, did what they were supposed to do and answered questions.
We are super happy with the cabinets and the installation job that Legacy Kitchens did.
I love the new cabinets and the design. I love that we went from oak to white. They changed the design from traditional and it’s now much more modern. That appeals to me more.
I receive nothing but professional, timely and courteous service from Legacy Kitchens. The installation was fabulous.
Allison Pilbeam, Legacy’s Designer was wonderful the whole way through. She was easy to get a hold of in a timely fashion. When we had questions, she was there to answer.
Because I live just outside of Sundre, I find it difficult to find good trades people in this small town rural environment. That was one of my first questions to Noel at Legacy Kitchens. The fact that they would come to this location was really important for me and influenced my decision to use Legacy Kitchens. I place value in people. I valued their Designer, Rob Turcotte, who was excellent. I would highly recommend him.
Legacy Kitchens did their utmost in providing great service. The Designer, Allison Pilbeam took my Client’s through everything and helped them. My Clients are picky and they were very happy with Allison and all the staff at Legacy. The missing pieces came just before the Clients’ party! Legacy’s people showed professionalism in handling the issues related to how the Supplier dropped the ball.
I value the quality of the Legacy Kitchens product and that they have a warranty. Legacy won’t disappear. They have been around for a long time. Legacy Kitchens is doing an awesome job!
We ended up with a great result. I am very happy with Legacy Kitchens and 100% satisfied with the results and the quality of the cabinets. I am also 100% impressed with Legacy’s staff. They come pretty close to being Rock Stars.
Legacy’s Designer Kimberley is the best person to work with. I would recommend her name to friends or whoever I know. She is very friendly and positive. She provided great ideas, suggestions and she knows what she is doing.
We have already recommended Legacy Kitchens. When people walk into our house they are impressed with our kitchen cabinets. They are put together well.
Shawn, Legacy Kitchens’ Project Manager, was good. He was personable and quite chatty. Their Installer, Anton, did the final inspection and was pleasant and very accommodating. When he found that one of the cabinet pieces was the wrong colour, he was on top of that and found another piece.
I value the quality of workmanship, It’s very important for me and it’s very high at Legacy.
Legacy has good customer service; excellent tradesman and they are on time with their work. I just really love the product, the Allura cabinets. I would definitely use them again, but I’m now done my renovations for at least the next 20 years. I appreciated that Rob Turcotte came out to the house a few times and the Installer, Paul, was excellent.
Robert Turcotte, Legacy’s Designer was there from the beginning and available for us throughout the project. His availability made it feel more genuine, more concerned that he wanted us to be happy with the whole result. He wanted to ensure that the whole process was going well. He wanted to make sure we would be happy.
I would recommend people to go with Legacy Kitchens. They have a lot of cabinets to select from and they are more competent than others.
The is the first time we’ve done a renovation. We liked everything about Legacy Kitchens. It was perfect for us and I would happily recommend Legacy. Anybody who comes into our kitchen and admires and asks about our cabinets, hears about Legacy Kitchens. They did a wonderful job.
The Service Tech at Legacy Kitchens, Rick, was solution seeking for a few issues that we had. He was really good with the client on cabinet location issues. He ensured we would be satisfied.
We liked the Legacy Kitchens’ staff and the showroom. The whole process was perfect for me and my husband. There is no way I would go with anyone else but Legacy.
I have a trade company as well and I know the hurdles and all the moving parts that it takes to do a project. Legacy Kitchens achieved that and did a good job. I shopped at a few different places. Legacy’s selection has a superior cabinet supplier. Legacy does what they say they are doing to do.
In this case, I was the Builder and the Homeowner. I use Legacy Kitchens a lot. Sometimes I bring in a client for a custom build and sometimes I build on spec. I use Kelly, their Designer, all the time. Kelly understands my clients’ needs. She knows how to stay within budget and she doesn’t try to upsell all the time.
I would recommend Legacy Kitchens because they have a big showroom, a wide variety of product, they execute well and at an appropriate price.
Legacy Kitchens’ Service Tech, Andre, came out a few times. I made a few little nicks in the cabinets before Andre arrived and he appreciated that I was honest with him about that. He fixed it right away and addressed any concerns. He was willing to make it right. It was perfect!
To me the price point and value are important.
Because Legacy Kitchens cares, I would recommend them. You feel like you are the only customer they have and that they want to do their best for you. Legacy staff have a passion for what they are doing. They care from the start of the project right to the finish.
We ran into an issue with how the cabinets were measured. Legacy Kitchens’ Installer, Anton, did what he could to make it right. Anton did a beautiful job. Legacy’s product, service, and their installations are very good.
We valued the way it was all done by Legacy Kitchens – everything was on time. We had a number of things to arrange as well, like plumbing and electrical. Annette, their Coordinator, was very accommodating and she helped to make things run smoothly. Legacy made a plan and executed it really well.
I have been working with Legacy for many years. I am definitely satisfied. They are my only call for cabinets. I recommend Legacy to all my clients. Legacy’s pricing is reasonable. If there are problems, there are no questions asked. Legacy will fix it right away, It is done – no need for debate, they just do it.
I interviewed 6 companies just to find out more before I selected Legacy Kitchens. I went with Legacy because of Michael, their Designer. He was confident, and he had his group at my house within days to get me an estimate. He was on it bang, bang, bang and he was ready to go. Everyone knew what they were doing to provide an accurate package.
I would recommend Legacy Kitchens because I really like the cabinets. I really appreciate the service that Legacy offers. They are prompt, on time, they are willing to talk and explain things. I have no complaints at all.
If there were any concerns, Legacy Kitchens’ Project Manager, John took care of them. He was easy going and took time to review them with me. He was amenable and addressed everything on my list. John really went the extra mile on the ‘roll outs’ in our pantry. There were some issues that I didn’t think looked very good, so John had to customize a solution for them. He took great pains to make it right.
We value the end result which is made up of quality product, good installation and a creative design.
We like the end result of our project. Actually, we value everything about the project. Our kitchen now looks 100%.
Legacy Kitchens’ Designer, Jason was helpful, and it seemed like he was beside us all the way. He was really easy to deal with. He came over to the house, he helped us measure and figure out what we could do. Jason went above and beyond.
We had done a fair amount of checking and we found that Legacy’s pricing was quite realistic. We are happy to the point that we have put their cabinets in our new Showroom.
Everything went great with Legacy Kitchens. During installation we had an issue with the cabinets due to a mismeasurement by the countertop supplier. Robert, Legacy’s Designer, ordered a new one right way and it got fixed.
In the end, Legacy resolved all the issues.
Legacy absolutely did their utmost to ensure we would be satisfied. In the end, John asked me to look around one more time. He said if there is anything that you would like me to fix, I will fix it. When he left, it was perfect.
I think Legacy offers a good price point for the quality of cabinets. They offer a good variety of cabinets and the quality is good. Everyone at Legacy Kitchens was really professional. Their operation is very organized and their service is good.
I’ve recommended Legacy Kitchens to our neighbours and Legacy has already completed our neighbour’s kitchen. I’d recommend Legacy because of the professionalism and scheduling. In our experience, they finished on schedule and when they came back after it was all done, all the issues were resolved quickly. We weren’t left waiting. We were really happy with all of the people involved. They were very professional and the quality of the work was really good.
The Designer was a disappointment as they never reached out after the design. I’m glad that you followed up. I wanted to tell someone, and I didn’t know who to talk to.
Legacy Kitchens’ Project Manager, John and their Service Tech, Dan, were good about resolving the service issues. They understood that one of the faces on the cabinets wasn’t up to standard. They worked out a new design for the shelving and manually made up a piece.
The level of communication by Legacy Kitchens was superb. The quality of workmanship was excellent. Both Larry, the Installer, and May, their Coordinator, were absolutely wonderful.
I’ve never run into a company who is so responsible as Legacy Kitchens. Just the fact that they showed up on time, were always in contact and were easy to get a hold of set them apart. The first day, all the trades came to our home. It was really an amazing experience. Dan, their Service Tech was here, and Brian, the Installer and Derek, the Electrician as well. They listened to what we wanted, they provided alternatives and we discussed what could be done and not done.
Steve is very personable, he works in a timely fashion and I’m happy with the end product. Since that project I sent my Mom to Steve to design her cabinets. I think that speaks volumes!
I would recommend Legacy Kitchens because of the quality and workmanship and the all around general production. What I experienced, is what I expect other people are looking for.
Every time I had a concern or a worry regarding our project, I contacted Legacy Kitchens’ Designer, Jay-Dean, and she was on it. There was no time that she wasn’t focused on what I wanted. When I think of Legacy, I think of Jay-Dean.
The issues we had were systemic rather than with specific people. Some things weren’t caught because of the way the system was set up.
Jennean is awesome. She is patient, calm, she knows what she is talking about, and she provides an independent perspective. I’m now onto my 5th kitchen with Jennean.
Legacy is a great company to work with and if our case can be useful for planning for future renovations, that would be good. Legacy has kitchens down pat.
It’s the quality of the cabinets and how well they look.
It’s a wonderful product that Legacy Kitchens offers. It is exactly what we wanted, real walnut. The drawers are soft close and Michael, their Installer, as well as Mike, the Service Tech, made the fit and finish perfect. Every alignment and every gap is just right. They wouldn’t stop until they had it right.
I would recommend Legacy because we were quite happy with the final product that we got. We are happy with the installation as well.
This (giving feedback) is very helpful for the company and it’s good overall.
I’d have no trouble recommending Legacy Kitchens to neighbours and friends. They have a good product. We hear horror stories from people who have used other companies. Legacy has a timeline and they follow it. The job that Legacy did was on budget and very good. You can’t ask for more.
There were no surprises, only a few hiccups. The hiccups we experienced had nothing to do with Legacy Kitchens. It was the company we ordered the toilets from. Legacy Kitchens’ Coordinator, May, accommodated all the nonsense and then Adrian came back to install them. Legacy accommodated the delays with the toilets very well.
We valued Legacy Kitchens’ honesty. It seemed like they would listen to what the customer wanted and deliver what was asked for. They didn’t try to load us up on extras. I liked the ease of working with Legacy.
It’s everything about Legacy Kitchens that is impressive. I’ve worked with other builders and other kitchen companies. The colour of the cabinets is exactly what we ordered, and they take responsibility for ensuring everything is right. You cannot beat Legacy’s post installation customer care.
I feel like I lost the Designer along the way. She didn’t check back after a certain period. I emailed her about issues after the project got going.
I have shown pictures of my kitchen and everyone asks where we got it done. I’ve told everybody about Legacy Kitchens. We’ve used Legacy before and we know what they are all about. They are well priced and faster than other options in Olds. We like what they have to offer. It’s easy to go into the showroom and to pick things. Legacy has everything all laid out and we know what we can choose from.
Legacy Kitchens had to come back to fix something. The shelves weren’t level because the drills holes didn’t line up exactly and that needed to be fixed. They came back right away, it was no problem at all.
The quality of the product and the work was great, but I think it was the people that I valued the most from working with Legacy Kitchens. James and Kim knew what we wanted and they did the work the way we wanted it done.
If I ever do this again, yes, I’d use Legacy. We lived through it.
Our Legacy Designer really understood what we were looking for and I appreciated that. She stayed within the budget and looked for ways to not spend extra money. I was pleasantly surprised with that approach.
Things went really smoothly with Legacy Kitchens. We are happy with the results and would recommend Legacy to anyone. We were completely satisfied that things were as expected. We did small modifications after the fact. I have nothing to say that was a problem.
Kudos to Annette, James, Steve and Rick at Legacy Kitchens. I have nothing but accolades. We had a problem with a glass piece in a door and the door was a millimeter and a half longer than the door beside it. Legacy replaced it and not once did they make me feel uncomfortable for doing that. I pushed Legacy and they came through every day.
Kim listened to my input and my concerns. My father was also a part of the project and Kim acknowledged what he had to say too. The whole process and project transformed my kitchen to be very functional and modern.
Legacy has an awesome product and excellent service. I’m very satisfied in the end, but just not happy with the communication. I’m happy to know that they have a 3rd party getting communication, so that puts Legacy up on my scale because it shows that they care.
Michael was very thoughtful about what he was doing. He was willing to listen to what we wanted and he was willing to offer suggestions. Michael’s skill at interacting and communicating was a key component of the project. He was always respectful about finding out what would work best for us.
I liked the whole process; the design work; the way the Legacy approached their work; and the way they resolved all the issues promptly. If it weren’t for a couple of issues with the manufacturing, it would have been done on time as well. A few years ago, I had a bathroom renovated by another company and they promised it would be done in 4 weeks and it ended up being 9 months. You hear of horror stories with renovations.
I’d recommend Legacy Kitchens because of the quality, installation and the way they dealt with any concerns. One cabinet didn’t fit as well as I thought it should. They were able to rework it and satisfy any of my concerns.
We valued Steve, Annette and actually all the Legacy Kitchens’ staff. They were friendly and easy to deal with. We appreciated the end result, and the fact that they tried to do the best job they could. We are enjoying our new kitchen.
Anton, the Installer, was professional and he knew what he was doing. I explained what I was looking for and he got it and understood. I would outline what I wanted and when I got home it was exactly what I had asked for. Legacy provided good service and they earned the right for me to give them feedback. The reciprocal of receiving good service, is that you should take the time to provide feedback.
Steve, Legacy’s Designer, went above and beyond. He went the extra mile. The Home Owners were a difficult customer and Steve made sure they were happy and he did whatever was needed to make it work for them.
Legacy was on time and when they were done, they were done. Even small repairs they did quickly. You hear horror stories of people waiting months and months to get finished.
Legacy Kitchens had a schedule and they went by it directly. If I had any questions they were answered. There were a few issues that came up afterward and Legacy was immediately out to my home to repair the issues. I think they even went overboard and repaired some damage that I may have done.
It was probably our interaction with Jennean, Legacy Kitchens’ Designer, that we valued the most. She was a very big help and really easy to work with. We had similar tastes, so I think that helps.
Legacy’s workers are extremely professional. They arrive prepared. They are clean and they protect the floor. The Installers such as Josh and Anton are fantastic and I know our clients appreciate that.
Gavin was easy to work with from start to finish. He worked within our existing structure as this was a renovation, not a new home. Gavin did a good design without being able to move a wall. The design is very suitable for the space that we have. I think he did a good job.
The final outcome of the project was well done. It’s not cheap but I think we got what we paid for.
I realize that nothing is perfect on any project, something will inevitably go wrong. The question is when mistakes happen, how do you deal with it? Legacy Kitchens did a good job and handled it with no question. A few doors came incorrectly, they didn’t hesitate to reorder new ones. I had issues with the ceiling but Legacy took care to get the supplier back and fix it. I felt they did quality work and they delivered what they said they would.
Legacy Kitchens looks after all parts of the project from start to finish and we appreciate that. We are happy with the end result.
Legacy was just fabulous from the interaction with the Designer, to the finished product.
Allison helped me with the design of the cabinets and she had good recommendations. I did not feel any pressure.
I was disappointed with the Design and Implementation aspects of the project but Legacy’s Service came through. My faith was in John and he delivered. I appreciate the call back from a third party.
We were really pleased with the quality of product, which was outstanding. The service and all staff were excellent. Any issues were very minor. We’ve wholeheartedly recommended Legacy Kitchens to people we speak with.
Legacy Kitchens’ Coordinator, May, gave us a great timetable that showed when the trades would come. There was a delay in getting the sink and May made sure there was no overall time delay.
If I had to pick one thing that I valued the most about Legacy Kitchens, it was that the service was fabulous, from Kim, the Designer, and right through to the service follow-up.
Legacy Kitchens was very good. Even the receptionist was great. The first time I went into the showroom, I had my granddaughter with me. She had her iPad to amuse her and the receptionist was entertaining her and gave her a cookie. I was able to talk to my Designer. It was great.
Paul is one of the best in the business. He is experienced, he is a great Designer, and he has good ideas for different situations. It’s the service from Legacy Kitchens that I value the most, particularly in the design process. Paul is great at what he does. He does on-site mark-outs that are the best I’ve seen.
I think we got a lovely kitchen for a reasonable price.
Legacy Kitchens made sure issues were dealt with even after the walk through. We find small issues and they came for a look and fixed it with no resistance. That’s what you want.
I am really pleased with our renovation by Legacy Kitchens. I look at the before pictures and it is amazing. Our kitchen cabinets go to the ceiling and before, we had a wall that was bare. We have a step down into the family room and we opened that up by 18″ and it made an incredible difference. We have a window that opens, it looks much bigger and we can see our backyard. The difference is amazing. I am so happy we went in this direction. We knew it would be good and it turned out so much better than we thought it would be.
Legacy is professional; they measure everything and it fits really nicely; the detail is clean cut lines; their people are very respectful. All people at the site were very clean, organized and there were no problems.
Michael, the Designer, with Legacy Kitchens is excellent. He really knows my needs and he knows what Legacy can provide. I’ve worked with Michael a few times. He is very approachable and so easy to talk to. Michael was very helpful in accommodating us and in providing insight about the product.
I found Legacy easy to work with. They were professional. There was a range of choices, although not necessarily what I was looking for.
There was one small issue with the timing of the plumbing. The Coordinator at Legacy Kitchens got back to us and sorted it out. We chose Legacy Kitchens because of the comments from other people and Legacy’s overall ability to understand what is going on with the project as a whole.
I valued having good craftsman who take pride in their work.
I liked Legacy’s Designer, Suzi and I recommended her to my clients. Michael and Mike were great. It was not a problem for them to do it right. Sometimes trades people say um and ah, whereas Michael and Mike went above and beyond. I have no complaints.
I would do another project with Legacy but would not want to use their Subcontractors. The actual work and the outcome was fantastic. The kitchen is super functional and really well organized. Legacy resolved issues to the best of their ability.
The biggest thing about Legacy Kitchens is how organized they were. They answered the phone right away. The scheduling was spot on. The project was done over a 6 week period and the scheduling was awesome. We added on a few things and tweaked a few things, so from a customer service perspective, Legacy was excellent.
Daniel, the Service Tech with Legacy Kitchens, sure knew what he was doing. We had one concern with the pantry doors. The doors did not align. It is a place that shows, because it is where the living room starts. Daniel worked hard on that, but it wasn’t perfectly level to what it should have been. He had to come back because I could still see the shelving through the door. The customer service really impressed us. We had no push back. Legacy had responses right away and the quality of service was exceptional. They never argued.
We really liked that Legacy Kitchens was the designer, the installer, and the organizer of all the electrical and plumbing work, and moving the wall. They coordinated the flooring, backsplash and the painters as much as they could. It was a one stop shop for the entire project. There were many fingers in the pie – everything from the permits to the subtrades. They did a very good job of organizing and keeping us informed. We weren’t here, and for it to turn out as well as it did, was an excellent outcome.
Their communication and organization were inconsistent, but I don’t want to be too harsh. The quality of work was very good and they definitely made an effort to rectify the issues we had. They got us across the finish line.
We liked Jason, Legacy Kitchens’ Designer, from the moment we met him. He was great at answering questions, especially with me doing the sub-contracting work myself. I don’t think that answering my questions would have been easy. Jason listened and he believed in us. It worked out great. My wife is very particular and Jason listened a lot. I’m an Engineer and also very particular. A lesser person than Jason couldn’t have done it.
I’d recommend Legacy for a lot of the reasons. It is the quality of product, timelines, thoroughness and being on schedule. They are professionals, whether they are working with a Contractor or Homeowner.
There was some damage on the fridge gable and Legacy Kitchens sent someone to repair it. There is a scratch mark where the recycling container screw hit a panel. They are coming to repair that. Legacy met our needs. It was a good process.
Overall, they were pretty good. We went and had a look at a few other places as well.
We recommend Legacy Kitchens because they are so efficient. They know exactly what they are doing.
Legacy Kitchens’ Service Technician, Andre, came 2 to 3 times because there was a misunderstanding. The pantry was to have 5 shelves and it came with 4. So Andre measured and submitted the order. The Supplier didn’t read it properly and the shelves didn’t fit. Then, it was the wrong finish. We got 6 shelves in the end. It didn’t bother me, the staff were all so pleasant. Legacy’s staff were so understanding because I was so lost with the project. Everyone tried to help me as much as they could.
We valued Legacy Kitchens’ ideas and the layouts that Gavin, their Designer, did for us.
I would give Wayne their Installer a 17++. He was great. I’m a Developer, so I know the questions to ask and he knows how to answer them. Wayne represented Legacy Kitchens very well and he knew how to correct problems in a timely manner
Legacy stands behind their work and they did a great job. Their Designer is very personable and he follows through. He does what he says he will do.
Renovation and home construction can be a nightmare. It’s hard on the budget. It can turn a family upside down. Legacy Kitchens handled it so smoothly. They kept us up to date. There were only two times over 7 weeks that we weren’t sure if a trade was coming or not. That is unheard of. Legacy’s work is all encompassing. It included flooring and wall removal; this was a big project. Legacy handled it all.
Due to minor defects on the cabinets, a few had to be reordered. Legacy Kitchens’ Service Tech, Andre, was prompt in doing that. We were asking a lot of questions and we had concerns. He ordered everything for us. It all came in on time. We would definitely recommend Legacy Kitchens to someone else.
Legacy Kitchens handled newbies like us very well. They were always professional. They never let it show if we had silly questions. We’ve never been through this before. They could answer any questions or concerns. I valued that very much.
This time when one thing went wrong then, 20 other things went wrong. It was no one’s fault. I was sure happy when it was done. In the end, we are happy but we were not satisfied with the way it went.
Jennean, the Designer, was fabulous as she understood what we would be okay with and what we would not be okay with. At the first meeting, she was attentive so she could understand what we wanted. It was a good experience.
I have no cause for dissatisfaction. I know the quality of Legacy Kitchens’ product. Things worked very well for me and I was absent through the process. I’m sure that when someone is there they would do an equally good job. I reviewed everything when I went to the condo and to see the finished product. All of it went extremely smoothly. When I had seen everything, I wrote to Suzi, their Designer, and told her that my expectations were exceeded. I was thrilled.
This is the second home we have done with Legacy Kitchens. The first was a home in Radium. We were happy with the quality, the price and the service. Legacy really wanted to make us happy. The two cabinets were ordered wrong and that was it. After waiting 2 weeks for the 2 new cabinets to arrive, there were a couple of issues. Ryan fixed them right away. They would do anything to make us happy.
Legacy Kitchens is prompt, professional, and with on time delivery.
Every project has ups and downs and ours sure did. I’d suggest that people do their due diligence and watch the trades to check everything they do. It’s good to hear Legacy values feedback and I think they will fix the bad stuff. Absolutely, someone is listening. I want to see Legacy succeed. Tradesman are artists. It’s a Calgary company. We want to see them do well.
Paul did an amazing job paying attention to the design details. There were no issues at all. He was prompt through the project and well experienced and practical. Paul knocked it out of the park for us.
Legacy has quality people and they do quality work.
Legacy Kitchens’ Service Tech, John P, moved heaven and earth to fix the microwave issues. Legacy worked to resolve any issue and they didn’t leave you hanging.