What Clients Value (WCV) about the Pinnacle Group Renovations Experience?

PINNACLE GROUP RENOVATIONS RESULTS > WCV RENOVATION EXPERIENCE

What are the aspects that clients value the most about their home renovation experience? That’s a question that the Pinnacle Group management team have been curious about, so they hired Client Insight Inc. to have a conversation with their clients to get their perspective. The graph below shows the top 6 aspects of what customers value the most. The reviews below capture the ‘voice of the customer’.

Timeline: 2016 | 2015 | 2014 | 2013 | 2012

Here are Reviews of The Pinnacle Group Renovations’ clients:


2016 ↑ Back to top

“I have to say it is the people at Pinnacle Group. Their Site Supervisor, Todd is busy but he is a real standup guy. I am also impressed with Brennan. He will help a person out, he is professional and does good work. Paul is really great as well.”

Phil L, SE Calgary, Aug/16

“I work fine with Paul, the owner of Pinnacle Group, because he responds very quickly. I knew him well enough that I sent the Site Supervisor an email and copied Paul. I knew that he was close by and was looking after things.”

Homeowner, SE Calgary, Aug/16


“It is the idea that if we have a problem we will get an answer from Pinnacle Group’s owner, Paul. Our feeling is that Paul will always be around to solve our problems. Paul does do what he says he will do. In the end, he comes through and things get resolved.”

Wendy & Andy G, SW Calgary, Jul/16

“I valued the feeling of caring and the sense of family that comes with Pinnacle Group. Pinnacle Group trades and staff come to see the project at the Turnover date. Paul’s wife even came to site and it just makes it feel like one big family. I valued that sense the most.”

Tracy T, NE Calgary, Jul/16


“Paul, the owner of Pinnacle Group is excellent. He is definitely friendly and professional. He listened to what we wanted and understood what we felt was important.”

Homeowner, SW Calgary, Jun/16

“I think I valued Paul’s commitment to customer service the most. I felt that he came through for us and fixed the problems. I felt that Pinnacle Group is a company that really cares.”

Stacey Z, SW Calgary, Jun/16


“It is the personal connection, the relationship and the trust that I value most. That is what is important to me working with Pinnacle Group Renovations. The trust is a big thing for me and you cannot expect to get gold at silver prices.”

Homeowner, SW Calgary, May/16

“They were so great to deal with. Pinnacle Group Renovations may not be the cheapest company but I would rather pay a bit more to get the kind of service that they provide. They were timely and everyone in their organization was pleasant. Even when there was an issue, it was pleasant and Pinnacle Group would take care of things. They listened to our concerns.”

Tina S, SW Calgary, May/16


“I am pleased with the Pinnacle Group Renovations’ quality of workmanship. I certainly would use Pinnacle again. Pinnacle would be the first company that we would call. We need to do another exterior phase as well.”

Linda M, NE Calgary, Mar/16

“Anybody can do a job, but to me, business is about seeking out the individual relationships. We wanted to work with a smaller niche group. That has worked better for both of us. Pinnacle Group Renovations did a good job of representing themselves that way.”

Satisfied Client, NW Calgary, Mar/16


“I value that I can completely trust Pinnacle Group Renovations. It feels like I could trust them with anything. I have no concerns about them sending people (any suppliers or trades) into our home.”

Satisfied Homeowner, Rural AB, Jan/16



2015 ↑ Back to top

“I liked their overall attitude that everyone has the same commitment. They were not there to do the project as quick and cheap as possible. We wanted to make sure the work was done right. We knew we were staying here for quite a while, so we wanted it done well. Pinnacle Group Renovations understood that and had a commitment to quality and wanted to make sure we would be happy.”

Kristina H, NE Calgary, Nov/15



“There are two things we valued: Pinnacle Group Renovations’ quality and their integrity, not just Paul (owner), but the integrity of the company.”

Jonathan H, SW Calgary, Sep/15

“The Pinnacle Group Renovations was very neat, very respectful and very knowledgeable. That really helped.”

Satisfied Client, NW Calgary, June/15


“I think what I value the most about the Pinnacle Group Renovations is that they were always listening and for me that is a huge thing.”

Homeowner, NW Calgary, June/15

“I valued the fact that the Pinnacle Group Renovations was taking care of the General Contracting. They also had a lot of knowledge that I didn’t have.”

N Tremblay, SW Calgary, May/15


“I really felt that we didn’t need to be here for the project to happen and I really value that. I liked their site supervision and that made the project relatively easy to happen.”

SW Calgary Homeowners, Apr/15

“I have done a lot of renovations and projects in the past. It maybe wasn’t perfect but it was as perfect as possible. Any time that I had concerns, the Pinnacle Group Renovations responded to them quickly and without additional charge.”

K Kartushyn-Keele, SW Calgary, AB Apr/15


“It was about their people. The Pinnacle Group Renovations’ staff are committed ethical professionals. They were fun to work with and were great to have around. From the Receptionist to their Renovation Consultant, they all added value. Not one of them was off their game.”

Priddis Homeowners, Mar/15

“Everything that we expected to be done was done amazingly well and by fantastic people. Our renovation was a really good positive experience with the Pinnacle Group Renovations.”

Byers, SW, Calgary, Feb/15


“We valued the Pinnacle Group Renovations’ attention to detail. From my perspective, they are the ‘Mike Holmes of Calgary’. The Pinnacle Group doesn’t just do it, they do it right.”

D Drall, NW Calgary, Jan/15

“The Pinnacle Group Renovations’ site staff were easily accessible and were responsive.”

South Calgary, Calgary, AB Dec/14


2014 ↑ Back to top

“I think the Pinnacle Group Renovations’ workmanship is top quality. We are pretty satisfied with the end result.”

D Dane, NW Calgary, AB Dec/14

“That we have a beautiful home. There was quite a transformation to the main level of our home and that Pinnacle Group Renovations took a house and made it into our home. It is now our home and we like it.”

M Brown, De Winton, AB Nov/14


“It was that Pinnacle Group Renovations delivered a great outcome. I wanted my home renovated with good quality product. It was the outcome that was most important to me. Pinnacle was flexible and delivered a good quality result.”

C Hughes, NW Calgary, Aug/14

“I value the quality of work and the relationship we built with the Pinnacle Group Renovations staff. The main people that we dealt were all good.”

P Budy, Calgary, AB Aug/14


“Overall, we are pleased with the Pinnacle Group Renovations’ process and our interactions with their team. The vision was delivered. We are very pleased.”

L McFarland, Calgary, AB Apr/14

“The staff at Pinnacle Group Renovations’ are all very professional and nice people. We never ran into anyone who was difficult to deal with. They are very honest and we never felt like they were trying to nickle and dime us. They understood our vision and delivered it.”

Hamptons NW Calgary, AB Apr/14


“It was the friendliness and professionalism of the Pinnacle Group Renovations’. There were issues along the way but Pinnacle just took care of them.”

B Schmidt NW, Calgary, AB Mar/14

“The finished product and finding out about how great the people at Pinnacle Group Renovations are to work with. I know that I can refer them now without any worry.”

B Robson, Airdrie, AB Mar/14


“I would have to say the integrity of the Pinnacle Group Renovations and their staff. The quality of workmanship was great. Pinnacle Group Renovations is absolutely a first rate company.”

Lake Bonavista, Calgary, AB Jan/14

“I trusted Pinnacle Group Renovations and was confident that they were doing a quality job. That trust removed a lot of stress for us.”

B McGillivray SE, Calgary, AB Jan/14


2013 ↑ Back to top

“That Pinnacle Group Renovations got the project done on time.”

Heritage Lake, Dewinton, AB Nov/13

“Because I know the Pinnacle Group Renovations will do everything in their power to finish the project on time and on budget. The quality of their work is outstanding.”

Willow Park, Calgary, AB Oct/13


“We valued the people at the Pinnacle Group Renovations. From the beginning to the end of the project Pinnacle’s staff, suppliers and trades were all outstanding.”

Kelvin Grove, Calgary, AB Sep/13

“Pinnacle Group Renovations’ staff are all pleasant people. They are down to earth and concerned about quality. Their Interior Designer was very helpful, I dreaded selections but she made it easy.”

Glendale SW, Calgary, AB Jul/13


“The integrity of the follow through. I didn’t ever feel that Pinnacle Group Renovations would take off on us without completing our project.”

Bearspaw, Calgary, AB Jul/13

“We value the integrity, honesty and just plain simple kindness of the Pinnacle Group Renovations and its partners.”

Springbank, AB May/13


“We valued that everything was done in a timely and professional manner.”

Lake Bonavista Estates SE, Calgary, AB May/13

“At the end we got what we wanted, for a fair price and we valued the relationship we developed with the whole Pinnacle Group Renovations Team.”

Varsity Estates NW, Calgary, AB Apr/13


“I valued the caring environment that I experienced from the Pinnacle Group Renovations. They caught the details and showed care – it gave us a real family feeling.”

Brentwood NW, Calgary, AB Apr/13

“I would say that what we valued was the interaction with Pinnacle Group Renovations’ staff, they are so customer focused. As frustrating as I was to deal with, they always delivered great customer service and were professional and friendly.”

Springbank, AB Apr/13


“I valued working with Pinnacle Group Renovations’ Site Supervisor, he was terrific, he went ‘above and beyond’ what I expected. When we wanted something, he would say ‘yes’ and worry about how to deliver it later – but he did deliver. It was a refreshing attitude.”

Riverbend SE, AB Feb/13

2 Calgary's Luxury Renovator


2012 ↑ Back to top

“What we valued the most about dealing with the Pinnacle Group Renovations was their level of professionalism.”

Edgemont NW, Calgary, AB Dec/12

“I valued that I could deal with Pinnacle Group Renovations directly and they would take care of all the other issues. Pinnacle did exactly what they said they would do.”

Lake Bonavista SE, Calgary, AB Aug/12


“I value the quality of the trades and suppliers that the Group Pinnacle Group Renovations hires, we knew we would get a great result.”

Varsity Estates NW, Calgary, AB Jul/12

“I was impressed with the ownership of the Pinnacle Group Renovations. They are classy and demonstrate a lot of integrity.”

Lake Bonavista, Calgary, AB Mar/12


“I value that a beautiful living space has been created, exactly as I was looking for. At the same time, maintaining a good working relationship with the Pinnacle Group Renovations’ staff. I knew from past projects (with other renovators) that it is not always possible. But with the Pinnacle Group I believe a good working relationship would always been maintained.”

Willow Park, Calgary, AB Jan/12

6 Homes for Life