Cabinet Solutions has retained Client Insight Inc., a Calgary based research firm, to interview their customers and inquire about the customer experience.
The goal is to listen to customers and hear their stories: what went well, what was valued, and what could improve. Speaking to a third party encourages thorough and honest feedback and elicits a deeper understanding of the customer experience. The process allows a large cross section of Cabinet Solutions’ customers to express their views and have their experiences heard.
Cabinet Solutions uses the feedback to improve their processes and tweak all aspects of their service and product offerings. This customer feedback enhances Cabinet Solutions’ goal to provide a high level of service and immediate product availability.
Keep scrolling to read what customers are saying about their experience with Cabinet Solutions.
Cabinet Solutions were professional, efficient, they have good quality, and the price was good. Kaitlin was professional and easy to work with. I liked the way she had the designs in the computer so we could see them.
Cabinet Solutions has a nice product, and you get value for the dollar. I value the ease of the project, you get a good quality product and everything works fine.
Kaitlin was patient and willing to work with the dimensions I brought in. She refined them, and was very accommodating throughout the design process. Everyone at Cabinet Solutions was friendly and accommodating, and the product is well priced.
Cabinet Solutions was easy to deal with, and their prices were very competitive. They had what we wanted in the timeline we needed.
The process was quick. I was able to purchase, and install the cabinets right away, and the house is sold. They have a good product, good selection, and at a good price.
Cabinet Solutions are a better quality than some of the places I checked out, and I wanted to do the installation myself. Some places won’t sell you just the product, Cabinet Solutions did. The price was fair too. I brought in my design, and Kaitlin picked out a few places where it could have been improved. They were small things, but I appreciated her attention to detail.
Cabinet Solutions’ turn around time was quick, not like custom cabinets that would take weeks. Ordering the cabinets was an efficient process. There were no delays. We went to see Teri at the end of a day, and we were in a rush. She responded to all of my questions, and was able to provide a draft of a layout immediately.
Their Designer, Dan, was extremely helpful. I brought in a plan, and he had great suggestions to improve on my plan. It was very quick to get a finalized plan, and order the cabinets. Everything went extremely smoothly. I placed the order in one day. There was one thing that was on backorder, but I received a phone call about it, and received it in no time.
Teri was helpful, and guided me through the process. I was emailing her constantly, and she always responded in a helpful way. She showed me on the computer what I was getting and that was amazing. The experience with her was easy. They have good quality product, and they were easy to deal with.
Cabinet Solutions had what I needed, as I was looking to match my cabinets. Their Designer, Ter,i was very nice and helpful. What I value the most is that I was able to get a match for my doors. They still had the same style after 20 years.
Kaitlin was super helpful, and accommodating. I changed the design a few times, and she was very good about the changes. I think the cabinets were of good value. They were very nice people to work with. I had a good experience.
This is my second time working with Kaitlin at Cabinet Solutions and I like her. She really listens to what your needs are and she tries to provide product options. She is willing to accommodate you. She is also good at working with tight budgets, and she provided different price options. Their prices are really comparable, and I like that they specialize in what they do. The whole process went off without a hitch, except for the color of the cabinets, but that is not the fault of Cabinet Solutions, it was the Supplier who made the error.
The product was readily available, the price was good, and the product seems durable. We went elsewhere and Cabinet Solutions’ prices were good, they had flexible options, and we liked the product.
I appreciated that Cabinet Solutions Designer, Teri, helped me out. I had never renovated a kitchen, and I tried to do it on the computer, but that didn’t work out. When I met with Teri, she took care of everything. I just gave her the measurements, and she figured everything out. They were simple designs, but I couldn’t have done it without her. They were reasonably priced. I went to some big box stores and Cabinet Solutions’ prices were better, and I think the quality was better too.
Cabinet Solutions has better quality cabinets than the builder grade cabinets we have in our kitchen upstairs. I would recommend them without hesitation. We did not feel the pressure like we did from other places. The price at Cabinet Solutions was better too.
We were doing a laundry room and needed cabinets. Daniel understood the products, their availability, and the timing. There was a miscommunication with the delivery, and to compensate for the mix-up, they ended up delivering them to me at no charge. Overall I am happy with my experience.
My business with Teri, Cabinet Solutions Designer, was pretty straightforward. I knew what I wanted, and she helped me place the order. She did help with some changes I had made after the order was placed, and I appreciated that. Because of the price, I was able to offer my client a decent price on the cabinets. The quality is decent, the price is reasonable, and what I wanted was in stock. It would have been better if I had received my full order the first time.
I valued the Designer, Teri, and her design skills. She was engaging and easy to work with. She knows her stuff, unlike others who don’t, and try to sell you things anyway. She was very intelligent.
I brought in some preliminary drawings, and Dan helped us get exactly what we needed. Cabinet Solutions as a whole was easy to work with. I valued the simplicity of the process, how the cabinets look, and the price.
I was struggling to envision the extension in the kitchen, and Kaitlin made drawings to really help me understand how it would look. I really appreciated the fact that Kaitlin did a lot of work on the drawings, and there was no pressure for me to commit on the spot. I went back 18 months later, and Kaitlin was still working there. I like that there isn’t a lot of employee turnover.
I really liked sitting down with a Designer and going over the plans to make sure I had it right, and that the measurements were right too. I think the products are good, and easy to work with.
I was on a very tight deadline, and everyone at Cabinet Solutions was so accommodating. The responsiveness and the quality of the product is what I valued the most.
Cabinet Solutions’ Designer, Terri, was extremely helpful and went out of her way to make sure we were satisfied. The price was OK, the delivery was on time, and the quality was good.
My husband made the choice to go with them based on price and ease of install. They did provide me with the name of an Installer and that was helpful. My kitchen looks good.
I have dealt with Cabinet Solutions twice, and have been very pleased because of the price comparison, and the quality of the cabinets. I had done research the first time I used them. I went on the internet, and asked around. When it came time to do another project, I automatically chose Cabinet Solutions.
The staff at Cabinet Solutions was so helpful, and went above and beyond. I have never been treated so well. I had an established budget, and their website helped me to see exactly what I wanted, needed, and how much it would cost. Their website was the best by far. Their Designer, Kaitlin, was fantastic. She realized that I was green, and was being my own Contractor, so she took me by the hand. She was very helpful, I could not have asked for better. She told me what I needed to know about measurements, we discussed styles and finishes. I was trying to match some cabinets. She didn’t make me feel like a dummy.
I would certainly tell anyone to check Cabinet Solutions out. They have reasonable prices, and no hiccups.
The service was great. They were easy to deal with, and I got what I needed. Cabinet Solutions Designer, Terri, was very accommodating and helpful. I have no complaints.
It was a totally smooth process. They did not even ask for a deposit, which pleasantly surprised me, and they did what they said they would do. The whole experience was very pleasant, and I am enjoying the final product. I also liked the people. They were very careful and meticulous. They had some tricky spots to deal with, and everything went well.
I did a bit of research, and their prices were the best. Communication was key for me. Terri was very professional, and she knew what she was doing. She gave me a lot of ideas about colors, and information about prices. There was only one follow up call, when I requested that a drawer be replaced. They were very helpful, and delivered right to me.
I liked the good service and the good prices. I am a Realtor, and if anyone asked, I would recommend them. The cabinets were great. Their Designer, Daniel, was knowledgeable and very helpful, both at the time of ordering and during the after service.
Cabinet Solutions Designer, Teri, was absolutely easy to work with. She knows her stuff. She answered my questions and helped me get my order together. I would recommend Teri for sure. The staff did a great job.
We have already recommended Cabinet Solutions to friends, I would say because of the overall experience and the price. Daniel was the reason we went with Cabinet Solutions. I value their service and the price.
I came in with rough plans on a piece of drywall, and Kaitlin was able to give me options and prices. The project wasn’t the easiest to solve and she was very helpful. They had the cabinets I wanted at a reasonable price.
My wife looked around. Cabinet Solutions was easier to get answers from than the Big Box stores. I felt that dealing with Daniel, their Designer, was helpful. He was definitely friendly and personable. It seemed that Daniel and the staff had a bit more knowledge of the product and the business than the Big Box stores.
The people and the price sold it to me. Kaitlin was knowledgeable, she was prompt, she made any changes that I wanted, and she answered all of my questions and concerns. I have already recommended Cabinet Solutions because of the product knowledge, quality of product for the price, on time delivery and Kaitlin’s service.
Cabinet Solutions had the product we were looking for and they were pretty good to deal with. The reason we picked them was that they had the Kitchen Craft doors that fit our cabinets. We would be okay using Cabinet Solutions again.
I found the design process was quite painless. I also appreciated the option to get design assistance and then take the cabinets on the same day. I was satisfied with the selection options and thought I had ordered the correct cabinets. The cabinets that were delivered were the wrong color. Even after the order mix up, I felt the price was fair. Also, dealing with Teri was good. She handled the problem with empathy and consideration and I appreciated that. Teri specifically understood my situation and why I had ordered that color. I talked to her about it and in the end, I felt like I was fully compensated for the color issue. I am also pretty satisfied with the whole experience.
I called Kitchen Craft directly and asked them to give me the name of a supplier in the area. I needed cabinets that matched, and Cabinet Solutions was the supplier. They were efficient and did the job I asked them to do.
Teri is unbelievable! We had a flood in our house and we were both completely lost. We had replacement value insurance but the insurance company stiffed us. We started at Legacy but only found out about the insurance after design was done. We were referred to Cabinet Solutions, but we would give both companies our higher recommendations. Everyone at both companies treated us like gold. They helped us so much while we were going through some troubling times. They were patient, supportive and it just felt like they were there for us. I love the cabinets. They worked with us to get the design right, and they were accurate about when cabinets would come in. They really came to our rescue.
Teri was very helpful. I came in with a rough drawing and she put a design together. She gave me the numbers and a quote and I left with a load of cabinets. I am thinking about going back to purchase some more cabinets as I will never make them myself. It is a really easy fix for me. I have already recommended them to my father who needed cabinets for his rental properties. It was fast, easy and a good price.
I have dealt with them a bunch of times and they are great. I am a ‘do it yourself’ guy and so far, I have done a bar, some bathrooms etc. Their prices are awesome, their service is great and they have good quality product. I buy the cabinets and then put them together myself. I have plans and Teri makes them better. That is why I go there. I have done tons of renovations and Cabinet Solutions just makes it easy. I will come up with a vision, I will take it to Teri and she fixes up the design. I have never had any problems.
Kaitlin was easy to work with. It was good to be able to do it from Banff, so I didn’t have to drive into Calgary. Their product is definitely good. There is no question that it is superior to Big-box store product.
From my perspective, everything was okay. I didn’t get their custom cabinets, I only bought their stock cabinets and that worked really good. Everything was available in a timely manner and it all worked. Grant delivered and installed my cabinets. Kaitlin was really good to work with and their Installer was professional. The only issue that I had was there were a couple of doors that came out damaged. The first was replaced but I am still waiting for the second door.
I have worked with them before, they have been great. Daniel is super helpful, knowledgeable and he has a background of construction so he can give some good advice. Cabinet Solutions’ product is awesome for price point. Grant was the Installer and I would rate him as a 10 out of 5. They also give accurate timelines which helps when you are doing a bigger project.
Their prices are good and the quality of the cabinets are also pretty good. Compared to other cabinets on the market, Cabinet Solutions’ cabinets perform very well. For some of my customers and projects I use Cabinet Solutions exclusively. I also do custom kitchens as well but for the right customer, Cabinet Solutions is the best.
I would recommend them because the overall experience was good. They were helpful, friendly, the price point was right and the product quality was good. It was a good match for what we needed. We were very impressed at the quality for the money that we paid.
I thoroughly enjoyed the design process with Kaitlin. She was awesome to deal with. It was a great experience. I valued Cabinet Solutions’ friendly approach and very helpful staff.
Cabinet Solutions is where we went to get our kitchen cabinets about 16 years ago. I would recommend them because of the way that Kaitlin helped me. She had ideas and suggestions and knew how much time it would take for the cabinets to arrive. She was good on the computer and she listened and had time to change the design around.
I was able to get some custom designed cabinets as well as some regular cabinets. I chose Cabinet Solutions because their selection of styles, they could adapt and design around my requirements. The cost was reasonable.
I would use Cabinet Solutions again just because of their service. We found what we needed and we didn’t have to spend a bunch of money to get what we wanted. It was a cost effective solution.
I have already referred Cabinet Solutions because their pricing is very competitive and their service was very good. It was a very good experience.
Cabinet Solutions was easy to deal with, Daniel was straight forward and there was no BS. I would definitely use them again.
I will definitely recommend my customers to Cabinet Solutions. We got soft close doors and full extension cabinets for a good price. I think that Cabinet Solutions’ atmosphere is more in alignment with what my customers want. They want to deal with friendly people.
Daniel was excellent. And Cabinet Solutions’ other sales people were great as well. I found their cabinets to be good quality.
Cabinet Solutions staff should be more engaged with their customers. I am a repeat customer and it seems like they should have given better customer service.
I was satisfied, and I probably would go back.
I am going to go back to Teri because I have a new customer who wants to upgrade their cabinets. I would recommend Cabinet Solutions because of the way I was treated. They were friendly, accommodating and respectful.
The hardware that Cabinet Solutions provided was good and the touch up kit was very helpful.
I thought the cabinets were good quality and reasonably priced. Their process works well as you can come in with your own design and then have someone look at it to do modifications. There were a few iterations and that was good. I didn’t want to be sold anything but rather Teri educated me on what the options were and then allowed me to make a good decision. I was happy with that.
I would recommend them because of price point, quality and what you get. They provide good value. It was a great deal.
The quality of the product was exactly what I was looking for. It was a good match.
I would recommend them because of my positive purchase experience. They sell good builder grade cabinets. Cabinet Solutions is a good company and I am not a person who will typically vouch for suppliers.
It was a tight time frame to get the cabinets but Teri helped me. I have no complaints; it was very good.
We have gone to other stores and not seen as good a product at such a reasonable price. We have looked around a lot but have gone back to Cabinet Solutions. It was a good experience.
The interaction with Daniel was good. He was also willing to help us after the sale was done.
I am satisfed and I wouldn’t hesitate to go back to Cabinet Solutions for more cabinets.
They were open on Saturdays and that had a bit of impact. They were available when I was available. Quality product at a reasonable price.
I am really happy with the cabinets. We are impressed.
I would recommend Cabinet Solutions because of the good quality and service.