Cabinet Solutions has retained Client Insight Inc., a Calgary based research firm, to interview their customers and inquire about the customer experience.
The goal is to listen to customers and hear their stories: what went well, what was valued, and what could improve. Speaking to a third party encourages thorough and honest feedback and elicits a deeper understanding of the customer experience. The process allows a large cross section of Cabinet Solutions’ customers to express their views and have their experiences heard.
Cabinet Solutions uses the feedback to improve their processes and tweak all aspects of their service and product offerings. This customer feedback enhances Cabinet Solutions’ goal to provide a high level of service and immediate product availability.
Keep scrolling to read what customers are saying about their experience with Cabinet Solutions.
Teri is unbelievable! We had a flood in our house and we were both completely lost. We had replacement value insurance but the insurance company stiffed us. We started at Legacy but only found out about the insurance after design was done. We were referred to Cabinet Solutions, but we would give both companies our higher recommendations. Everyone at both companies treated us like gold. They helped us so much while we were going through some troubling times. They were patient, supportive and it just felt like they were there for us. I love the cabinets. They worked with us to get the design right, and they were accurate about when cabinets would come in. They really came to our rescue.
Teri was very helpful. I came in with a rough drawing and she put a design together. She gave me the numbers and a quote and I left with a load of cabinets. I am thinking about going back to purchase some more cabinets as I will never make them myself. It is a really easy fix for me. I have already recommended them to my father who needed cabinets for his rental properties. It was fast, easy and a good price.
I have dealt with them a bunch of times and they are great. I am a ‘do it yourself’ guy and so far, I have done a bar, some bathrooms etc. Their prices are awesome, their service is great and they have good quality product. I buy the cabinets and then put them together myself. I have plans and Teri makes them better. That is why I go there. I have done tons of renovations and Cabinet Solutions just makes it easy. I will come up with a vision, I will take it to Teri and she fixes up the design. I have never had any problems.
Kaitlin was easy to work with. It was good to be able to do it from Banff, so I didn’t have to drive into Calgary. Their product is definitely good. There is no question that it is superior to Big-box store product.
From my perspective, everything was okay. I didn’t get their custom cabinets, I only bought their stock cabinets and that worked really good. Everything was available in a timely manner and it all worked. Grant delivered and installed my cabinets. Kaitlin was really good to work with and their Installer was professional. The only issue that I had was there were a couple of doors that came out damaged. The first was replaced but I am still waiting for the second door.
I have worked with them before, they have been great. Daniel is super helpful, knowledgeable and he has a background of construction so he can give some good advice. Cabinet Solutions’ product is awesome for price point. Grant was the Installer and I would rate him as a 10 out of 5. They also give accurate timelines which helps when you are doing a bigger project.
Their prices are good and the quality of the cabinets are also pretty good. Compared to other cabinets on the market, Cabinet Solutions’ cabinets perform very well. For some of my customers and projects I use Cabinet Solutions exclusively. I also do custom kitchens as well but for the right customer, Cabinet Solutions is the best.
I would recommend them because the overall experience was good. They were helpful, friendly, the price point was right and the product quality was good. It was a good match for what we needed. We were very impressed at the quality for the money that we paid.
I thoroughly enjoyed the design process with Kaitlin. She was awesome to deal with. It was a great experience. I valued Cabinet Solutions’ friendly approach and very helpful staff.
Cabinet Solutions is where we went to get our kitchen cabinets about 16 years ago. I would recommend them because of the way that Kaitlin helped me. She had ideas and suggestions and knew how much time it would take for the cabinets to arrive. She was good on the computer and she listened and had time to change the design around.
I was able to get some custom designed cabinets as well as some regular cabinets. I chose Cabinet Solutions because their selection of styles, they could adapt and design around my requirements. The cost was reasonable.
I would use Cabinet Solutions again just because of their service. We found what we needed and we didn’t have to spend a bunch of money to get what we wanted. It was a cost effective solution.
I have already referred Cabinet Solutions because their pricing is very competitive and their service was very good. It was a very good experience.
Cabinet Solutions was easy to deal with, Daniel was straight forward and there was no BS. I would definitely use them again.
I will definitely recommend my customers to Cabinet Solutions. We got soft close doors and full extension cabinets for a good price. I think that Cabinet Solutions’ atmosphere is more in alignment with what my customers want. They want to deal with friendly people.
Daniel was excellent. And Cabinet Solutions’ other sales people were great as well. I found their cabinets to be good quality.
Cabinet Solutions staff should be more engaged with their customers. I am a repeat customer and it seems like they should have given better customer service.
I was satisfied, and I probably would go back.
I am going to go back to Teri because I have a new customer who wants to upgrade their cabinets. I would recommend Cabinet Solutions because of the way I was treated. They were friendly, accommodating and respectful.
The hardware that Cabinet Solutions provided was good and the touch up kit was very helpful.
I thought the cabinets were good quality and reasonably priced. Their process works well as you can come in with your own design and then have someone look at it to do modifications. There were a few iterations and that was good. I didn’t want to be sold anything but rather Teri educated me on what the options were and then allowed me to make a good decision. I was happy with that.
I would recommend them because of price point, quality and what you get. They provide good value. It was a great deal.
The quality of the product was exactly what I was looking for. It was a good match.
I would recommend them because of my positive purchase experience. They sell good builder grade cabinets. Cabinet Solutions is a good company and I am not a person who will typically vouch for suppliers.
It was a tight time frame to get the cabinets but Teri helped me. I have no complaints; it was very good.
We have gone to other stores and not seen as good a product at such a reasonable price. We have looked around a lot but have gone back to Cabinet Solutions. It was a good experience.
The interaction with Daniel was good. He was also willing to help us after the sale was done.
I am satisfed and I wouldn’t hesitate to go back to Cabinet Solutions for more cabinets.
They were open on Saturdays and that had a bit of impact. They were available when I was available. Quality product at a reasonable price.
I am really happy with the cabinets. We are impressed.
I would recommend Cabinet Solutions because of the good quality and service.