JORI International Performance from a Customer’s Perspective

 

      Customer Reviews

JORI International Ltd. has retained Client Insight Inc. to interview their customers and inquire about the customer experience. These are the results from 194 interviews done since January 2017. Click the JORI Customer Reviews link to find out more.

Continue scrolling down this page to see the results compiled from these interviews that include the following topics:

What Customers Value the Most about JORI International
Overall Impression of JORI International
Why Customers Recommend JORI International

 

 
 
JORI Customer Reviews

What Customers ‘Value The Most’ From Their Experience With JORI International

Above are the top 4 elements that customers value about the purchase experience with JORI International.

WHAT CUSTOMERS SAY

“I value working with Michelle, JORI’s Freight CSR. If she doesn’t know the answer she will find out and get back to me. I have complete confidence in her work.”

Larry L, Element Technical Services, Feb/19

“JORI is incredibly reliable at what we need them to do. Their staff know that part of our business better than we do and I am fine with it. They have taken that worry away from us. They have to be price competitive, which they are. To be honest, I don’t want to deal with customs side of the business at all. I want JORI to take care of everything, which they do.”

Brad K, Modern Tool Ltd, Nov/18

“The knowledge and service of JORI’s staff is what I value the most. I feel that the JORI staff care about the job and make sure they are doing a good job. JORI’s staff are generally knowledgeable and we have used their knowledge in making decisions on how we move vehicles.”

Curt R, Turbo Auto Transport, Oct/18

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Overall Impression of JORI International

The above Chart shows the results of Overall Impression questions asked of JORI International’s customers. For example, 97% of customers interviewed said they were confident that if an issue came up, JORI International would help resolve it.

WHAT CUSTOMERS SAY

“If we are having difficulty with a shipment being cleared, JORI steps in and helps us out. To be honest, I call them first and they help me out. I love how JORI staff are so personable, helpful and knowledgeable. JORI is great.”

Kimberly G, J & L Supply Co., Feb/19

“With other companies you don’t get the sense that they really care. JORI really cares and are doing the best to make their customers happy. I honestly cannot think of much that could improve. They do a great job. They have ‘Lunch and Learns’ and they try to keep their customers on board with the changes occurring. They are really great at communicating changes.”

Kathryn H, Envent Engineering Ltd, Nov/18

“What I like about Harprit and JORI International is that they are professional, and they know what they are doing. I have also learned a lot in the process. It is nice to be able to reach someone and/or have your calls returned promptly.”

Quiana C, TSS Total Safety Inc, Oct/18

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Why Customers Refer JORI International to their Colleagues & Business Partners

Above are the top 4 reasons why customers recommend JORI International to their colleaugues and business partners.

WHAT CUSTOMERS SAY

“We have likely recommended JORI 40 or 50 times to other dealers. They are one of our better vendors. I say that because they are accurate 99% of the time, and we have never had problems.”

Svenja C, Selected Furniture LLC, Jan/19

“I would recommend JORI because everything works for us. I have been dealing with JORI for 20 years. I value that it all works – the accessibility and promptness.”

Brian C, Brico Holdings Inc, Nov/18

“I would recommend JORI because Sarah and Alex are both awesome. If I have a question, Sarah will answer it in a timely fashion. If I expect to have a problem shipment, all I have to do is send Sarah an email and she will handle it. I don’t have to do anything more. Alex is exactly the same. They are both on the ball, they both have a lot of knowledge and I depend on them for their expertise.”

Alma C, Specialty Beverage Solutions, Oct/18

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