Legacy Kitchens Performance from a Client’s Perspective

 

Customer Reviews

Legacy Kitchens has retained Client Insight Inc. to interview their customers and inquire about the customer experience. These are the results from 287 interviews conducted since December 2017. Click the Legacy Kitchens Customer Reviews link to find out more.

Continue scrolling down this page to see the results compiled from more than 1,500 customer interviews conducted since June 2011 which include the following topics:

What Clients ‘Value The Most’ About Legacy Kitchens
Legacy Kitchens’ Response to Unforeseen Issues
Overall Impression of Legacy Kitchens
Why Clients Refer Legacy Kitchens
Legacy Kitchens’ Design Experience
Legacy Kitchens’ Installation Experience

 

 
Legacy Kitchens Customer Reviews

What Clients ‘Value The Most’ From Their Experience With Legacy Kitchens

Above are the top 5 factors that clients value about the purchase experience with Legacy Kitchens.

WHAT CLIENTS SAY

“Rob Turcotte, Legacy’s Designer, was marvellous. He was really good. It was his attention to detail and that he was taking his time that made him good. It didn’t matter how long it took. He listened and came through with a design that really suits our home.”

Colin G., SW Calgary, AB Feb/19

“I liked the choices Legacy offered. There was a choice of price range and a variety of things, all in one shopping experience. Their Designer, Paul Wedel is fantastic, he knows his stuff and he is anal about detail.”

Henry K, SW Calgary, AB Jan/19

“We knew we would end up with a ‘home run’ kitchen and we certainly did. We have seen how they work. We appreciate the quality of the product. It’s a ‘no brainer’ for us to use Legacy.”

Donna N, SE Calgary, AB Dec/18

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Legacy Kitchens’ Response to Project Issues

Issues often surface during projects where multi-trades and suppliers are involved. It is often not a question of if, but rather when. Here are some of the stories that show how Legacy Kitchens responds to project issues.

WHAT CLIENTS SAY

“There was a piece that wasn’t quite right, it was the tiniest bit off. Paul, the Installer, noticed it and had to do a customization on-site and order another piece. He made it look amazing. Paul was more specific than another person might have been. Paul was an advocate for our best interest. He found tiny deficiencies and was diligent to work it through.”

Jenn H, NW Calgary, AB Feb/19

“We had a few glitches in that some drawers had to be reordered and a bathtub didn’t come in on time. These were subcontractors and we didn’t have to fight any battles. May and Dan at Legacy looked after the issues. That is going above and beyond.”

Deborah C, NW Calgary, AB Nov/18

“Legacy Kitchens’ Project Manager, John and their Service Tech, Dan, were good about resolving the service issues. They understood that one of the faces on the cabinets wasn’t up to standard. They worked out a new design for the shelving and manually made up a piece.”

Andrew M, SW Calgary, May/18

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Overall Impression of Legacy Kitchens

The above Chart shows the results of Overall Impression questions asked of Legacy Kitchens’ clients for the 18 months ending December 31, 2017. For example, 98% of clients were satisfied with the quality of Legacy’s products.

WHAT CLIENTS SAY

“I liked that Legacy did everything as a complete package rather than having to go to different places and hire different Contractors. They did everything from start to finish. I liked the fact that they oversaw everything and if there was a problem they handled it. It took a lot of stress out of the renovation and was a totally enjoyable experience. Legacy people were professional and friendly.”

Legacy Customer, NW Calgary, AB Feb/19

“Legacy stayed on schedule, they were super helpful and we didn’t have to worry about anything. I felt perfectly safe with their people in my home. They worked well within the budget and the time frame.”

Laurie G, NW Calgary, AB Jan/19

“The all around package was really good. I liked that they all came to the house with the Designer before the project started. They looked at the scope of work, so there wouldn’t be any surprises. They looked after all of the permits and there were no additional charges unless I asked for something new. It was as quoted.”

Linda L, NW Calgary, AB Dec/18

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Why Clients Refer Legacy Kitchens to their Friends & Neighbors

Above are the top 5 reasons why clients recommend Legacy Kitchens to their friends and neighbors.

WHAT CLIENTS SAY

“The staff are wonderful, the product is great, the price exceptional. Legacy’s Designer, Suzi Froese is a wonderful person, she is great to work with and she gets back to you right away.”

Alison N, Canmore, AB Feb/19

“This is my third kitchen with Legacy. They did what they were supposed to do in a timely fashion. They worked like I wanted a Contractor to work. I’d recommend Legacy because they are professional and they get the work done properly and on time.”

Val H, Cochrane, AB Jan/19

“I recommend Legacy because they are reliable to deal with. Legacy is on time, Susan Pilon, the Designer, is lovely to work with and my Coordinator, Talisa, is excellent.”

Susanna P, Westrock Custom Homes, SW Calgary, AB Nov/18

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Legacy Kitchens’ Design Experience

The above Chart shows the results of client’s Design experience with Legacy Kitchens for the 18 months ending December 31, 2017. For example, 96% of clients indicate that Legacy’s Designer clearly explained the cabinet features and options available.

WHAT CLIENTS SAY

“I thought Kim Schellenberg was excellent as Legacy’s Designer. We had no problems whatsoever. She brought some unique ideas that made all the difference. Kim was amazing, friendly and outgoing. She was ready to help with our questions, she provided helpful suggestions and she was always available when we needed something. I have nothing but praise for Legacy. It was managed very well.”

Cyril M, NW Calgary, AB Feb/19

“Susan Pilon sold the whole company; she made us believe in Legacy. She was awesome. I can’t say enough about Susan. She is friendly, a great listener, and she has been at Legacy for 25 years. They are great to work with. I’d do it again!”

Marie G, SW Calgary, AB Jan/19

“It was an amazing experience. I tell everyone about Legacy. I was totally impressed with the customer service, from the service before the cabinets arrived, the delivery, during the installation and even after the cabinets were installed. The customer service was incredible.”

Lorraine B, Cochrane, AB Dec/18

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Legacy Kitchens’ Installation Experience

The above Chart shows the results of the client’s experience with Legacy’s Cabinet Installer for the 18 months ending December 31, 2017. For example, 99% of clients indicate that Legacy’s Installer cleaned up the work area and tools before leaving each day.

WHAT CLIENTS SAY

“The Legacy people were all professional; they followed up and made sure it was what I liked. John F did an excellent job of repairing the wood floor and protecting the existing flooring. All the Legacy staff were very pleasant to work with. They were really considerate. They made sure we understood everything and they answered all of our questions. We were very happy with everything.”

Karen G, SW Calgary, AB Feb/19

“Legacy’s Installer, James, was really good. He was very courteous, timely, and efficient. He offered good customer care and he knew his product. James was the most valuable part of the experience.”

Annette S, NW Calgary, AB Dec/18

“The Installer, Josh was fantastic! The panels inside the entertainment unit weren’t coordinated for colour, they were neutral, so they had to come and fix that. Josh was very personable and worked solid. He started work really early and when a problem arose he told me right away so we could discuss it. Josh told us it would be 5 days, and it was 5 days. He worked solid.”

Bess L, SW Calgary, AB Nov/18

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