Legacy Kitchens Performance from a Client’s Perspective

 

Customer Reviews

1811 Legacy Ratings by Client Insight Inc

Legacy Kitchens has retained Client Insight Inc. to interview their customers and inquire about the customer experience. Listed to the left, are results from 180 interviews done since December 2017. Click the Legacy Kitchens Customer Reviews link below to find out more.

Continue browsing down this page to see the Results from interviews back to June, 2011. Read more stories about:

     •     What Clients ‘Value The Most’ About Legacy Kitchens

     •     Legacy Kitchens’ Response to Unforeseen Issues

     •     Legacy Kitchens Overall Impression

     •     Why Clients Refer Legacy Kitchens

     •     Legacy Kitchens Design Experience

     •     Legacy Kitchens Installation Experience

The information is compiled from more than 1,400 customer interviews conducted since June, 2011 by third party, Client Insight Inc.

Legacy Kitchens Customer Reviews

What Clients ‘Value The Most’ From Their Experience With Legacy Kitchens

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Above are the top 5 factors that clients value about the purchase experience with Legacy Kitchens.

WHAT CLIENTS SAY

“The ability to see the showroom was helpful. We could see the cabinets in place, with colours and paints on the woods and the handles. It was very helpful.”

Jill K, Canmore, AB Nov/18

“We are very happy with the outcome and the design of the kitchen. The quality of the cabinets is excellent and the way it was done with the scheduling was amazing. May, Legacy’s Coordinator is a magician. I can’t imagine getting that all organized on my own.”

Don J, SW Calgary, AB Oct/18

“I’m super impressed with the kitchen. I love it! There were a few snags along the way that we had to deal with. Legacy Kitchens was good in getting around that and offering suggestions. Everything went off well. The quality is super. I value that I have a better understanding of renovations and how smoothly they can go.”

Kathy B, SE Calgary, May/18

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Legacy Kitchens’ Response to Project Issues

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Issues often surface during projects where multi-trades and suppliers are involved. It is often not a question of if, but rather when. Here are some of the stories that show how Legacy Kitchens responds to project issues.

WHAT CLIENTS SAY

“We had a few glitches in that some drawers had to be reordered and a bathtub didn’t come in on time. These were subcontractors and we didn’t have to fight any battles. May and Dan at Legacy looked after the issues. That is going above and beyond.”

Deborah C, NW Calgary, AB Nov/18

“Legacy Kitchens’ Installer, Paul, was amazing and we did run into some issues. One cabinet overlapped a light switch but he was able to fix it. There were 2 or 3 other things he fixed as well as he could.”

Hazen S, Canmore, AB Oct/18

“Legacy Kitchens’ Project Manager, John and their Service Tech, Dan, were good about resolving the service issues. They understood that one of the faces on the cabinets wasn’t up to standard. They worked out a new design for the shelving and manually made up a piece.”

Andrew M, SW Calgary, May/18

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Legacy Kitchens Overall Impression

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The above Chart shows the results of Overall Impression questions asked of Legacy Kitchens’ clients for the 18 months ending December 31, 2017. For example, 98% of clients were satisfied with the quality of Legacy’s products.

WHAT CLIENTS SAY

“I’ve used Legacy on and off for 12 years or more. Working with Legacy is smooth and seamless. Paul makes my life easy. All the staff do a good job and that is a huge labour savings for me.”

John, Big Eyed Fish Projects, NW Calgary, AB Nov/18

“I’m very happy with the outcome of the Legacy Kitchens project, especially compared with others who worked on this renovation. The cabinet part was the best part of my whole renovation. I rank Legacy very high. I’m pretty happy with the overall job performance, organizing and management. If someone asked me, I would recommend Legacy.”

Dunwein Ye, SW Calgary, AB Oct/18

“I’ve never run into a company who is so responsible as Legacy Kitchens. Just the fact that they showed up on time, were always in contact and were easy to get a hold of set them apart. The first day, all the trades came to our home. It was really an amazing experience. Dan, their Service Tech was here, and Brian, the Installer and Derek, the electrician as well. They listened to what we wanted, they provided alternatives and we discussed what could be done and not done.”

Laureen M, NW Calgary, May/18

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Why Clients Refer Legacy Kitchens to their Friends & Neighbors

Why Clients Refer Legacy Kitchens

Above are the top 5 reasons why clients recommend Legacy Kitchens to their friends and neighbors.

WHAT CLIENTS SAY

“I recommend Legacy because they are reliable to deal with. Legacy is on time, Susan, the Designer, is lovely to work with and my Coordinator, Talisa, is excellent.”

Susanna P, Westrock Custom Homes, SW Calgary, AB Nov/18

“Legacy is much better than average because of their professionalism, friendliness, and the quality of work. I use them for new builds. With some trades, I wouldn’t want them to interact with customers, but with Legacy, I’m happy if they speak directly with the customers.”

Glenn W, Calgary Builder, SW Calgary, Sep/18

“I’m a Realtor and I’ve already recommended Legacy Kitchens. Legacy is reasonably priced, they are not the most expensive or cheapest. The cabinets are good quality and Canadian made. Legacy services everything really well. They are willing to admit when they’re not right and they will fix and repair any issues. Legacy is very accommodating and provides lots of choice.”

Shirley E, SW Calgary, May/18

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Legacy Kitchens Design Experience

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The above Chart shows the results of client’s Design experience with Legacy Kitchens for the 18 months ending December 31, 2017. For example, 96% of clients indicate that Legacy’s Designer clearly explained the cabinet features and options available.

WHAT CLIENTS SAY

“Legacy did a great job! Our cabinets are custom made, everything fits beautifully and the pricing was good.  The Designer, Jason, listened carefully and he offered lots of suggestions which improved our ideas. He is very talented at maximizing the space.  I’ve seen custom cabinetry in other places and, in comparison, our kitchen and bathrooms look really, really good.”

Claudette M, SW Calgary, AB Nov/18

“I found Steve amazing. He was what sold Legacy for us. We were considering Legacy and another company and Steve’s knowledge and excitement about our project sold us. From the beginning of the process with Steve coming out to measure, he had different ideas than the other company. Steve found every nook and cranny that we could use. His design was superior.”

Lisa G, SE Calgary, AB Oct/18

“I really enjoyed working with Paul. He has a lot of expertise and good suggestions. I appreciated the suggestions and we incorporated them into the design.”

Pamela D, NW Calgary, Sep/18

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Legacy Kitchens Installation Experience

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The above Chart shows the results of the client’s experience with Legacy’s Cabinet Installer for the 18 months ending December 31, 2017. For example, 99% of clients indicate that Legacy’s Installer cleaned up the work area and tools before leaving each day.

WHAT CLIENTS SAY

“The Installer, Josh was fantastic! The panels inside the entertainment unit weren’t coordinated for colour, they were neutral, so they had to come and fix that. Josh was very personable and worked solid. He started work really early and when a problem arose he told me right away so we could discuss it. Josh told us it would be 5 days, and it was 5 days. He worked solid.”

Bess L, SW Calgary, AB Nov/18

“John, Legacy’s Installer is an old school guy, he is an old master. He did things that a younger guy wouldn’t have done. It was his attention to detail. The scribing of the cabinets was excellent. We had some slight imperfections in the floor and John worked to make sure the scribing was done right and then he would go back to the saw, three or four times. The fit and finish was really good.”

Greg H, Cochrane, Sep/18

“Michael, with Legacy Kitchens, couldn’t have been better. He is a journeyman Swiss Cabinet Maker. When Michael was on-sight, I took a vacation day to watch him work. We couldn’t have gotten along better! I saw the difference between an Installer and a Cabinet Maker. He was amazing.”

Paul G, Canmore, May/18

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