Legacy Kitchens Performance from a Client’s Perspective

 

Customer Reviews

1812 Legacy Ratings by Client Insight Inc

Legacy Kitchens has retained Client Insight Inc. to interview their customers and inquire about the customer experience. These are the results from 196 interviews conducted since December 2017. Click the Legacy Kitchens Customer Reviews link to find out more.

Continue scrolling down this page to see the results compiled from more than 1,400 customer interviews conducted since June 2011 which include the following topics:

 What Clients ‘Value The Most’ About Legacy Kitchens

Legacy Kitchens’ Response to Unforeseen Issues

Overall Impression of Legacy Kitchens

Why Clients Refer Legacy Kitchens

Legacy Kitchens’ Design Experience

Legacy Kitchens’ Installation Experience

 
Legacy Kitchens Customer Reviews

What Clients ‘Value The Most’ From Their Experience With Legacy Kitchens

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Above are the top 5 factors that clients value about the purchase experience with Legacy Kitchens.

WHAT CLIENTS SAY

“We knew we would end up with a ‘home run’ kitchen and we certainly did. We have seen how they work. We appreciate the quality of the product. It’s a ‘no brainer’ for us to use Legacy.”

Donna N, SE Calgary, AB Dec/18

“We are very happy with the outcome and the design of the kitchen. The quality of the cabinets is excellent and the way it was done with the scheduling was amazing. May, Legacy’s Coordinator is a magician. I can’t imagine getting that all organized on my own.”

Don J, SW Calgary, AB Oct/18

“I’m super impressed with the kitchen. I love it! There were a few snags along the way that we had to deal with. Legacy Kitchens was good in getting around that and offering suggestions. Everything went off well. The quality is super. I value that I have a better understanding of renovations and how smoothly they can go.”

Kathy B, SE Calgary, May/18

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Legacy Kitchens’ Response to Project Issues

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Issues often surface during projects where multi-trades and suppliers are involved. It is often not a question of if, but rather when. Here are some of the stories that show how Legacy Kitchens responds to project issues.

WHAT CLIENTS SAY

“We had a few glitches in that some drawers had to be reordered and a bathtub didn’t come in on time. These were subcontractors and we didn’t have to fight any battles. May and Dan at Legacy looked after the issues. That is going above and beyond.”

Deborah C, NW Calgary, AB Nov/18

“Legacy Kitchens’ Installer, Paul, was amazing and we did run into some issues. One cabinet overlapped a light switch but he was able to fix it. There were 2 or 3 other things he fixed as well as he could.”

Hazen S, Canmore, AB Oct/18

“Legacy Kitchens’ Project Manager, John and their Service Tech, Dan, were good about resolving the service issues. They understood that one of the faces on the cabinets wasn’t up to standard. They worked out a new design for the shelving and manually made up a piece.”

Andrew M, SW Calgary, May/18

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Overall Impression of Legacy Kitchens

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The above Chart shows the results of Overall Impression questions asked of Legacy Kitchens’ clients for the 18 months ending December 31, 2017. For example, 98% of clients were satisfied with the quality of Legacy’s products.

WHAT CLIENTS SAY

“The all around package was really good. I liked that they all came to the house with the Designer before the project started. They looked at the scope of work, so there wouldn’t be any surprises. They looked after all of the permits and there were no additional charges unless I asked for something new. It was as quoted.”

Linda L, NW Calgary, AB Dec/18

“I’ve used Legacy on and off for 12 years or more. Working with Legacy is smooth and seamless. Paul makes my life easy. All the staff do a good job and that is a huge labour savings for me.”

John, Big Eyed Fish Projects, NW Calgary, AB Nov/18

“I’m very happy with the outcome of the Legacy Kitchens project, especially compared with others who worked on this renovation. The cabinet part was the best part of my whole renovation. I rank Legacy very high. I’m pretty happy with the overall job performance, organizing and management. If someone asked me, I would recommend Legacy.”

Dunwein Ye, SW Calgary, AB Oct/18

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Why Clients Refer Legacy Kitchens to their Friends & Neighbors

Why Clients Refer Legacy Kitchens

Above are the top 5 reasons why clients recommend Legacy Kitchens to their friends and neighbors.

WHAT CLIENTS SAY

“When we were looking for people to help us with the redesign of the space, I was very comfortable with Bellasera and their Designer, Jennifer. I liked Jennifer’s ability to work with us and understand what we were trying to accomplish.”

Rick C, NW Calgary, AB Dec/18

“I recommend Legacy because they are reliable to deal with. Legacy is on time, Susan, the Designer, is lovely to work with and my Coordinator, Talisa, is excellent.”

Susanna P, Westrock Custom Homes, SW Calgary, AB Nov/18

“Legacy is much better than average because of their professionalism, friendliness, and the quality of work. I use them for new builds. With some trades, I wouldn’t want them to interact with customers, but with Legacy, I’m happy if they speak directly with the customers.”

Glenn W, Calgary Builder, SW Calgary, Sep/18

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Legacy Kitchens’ Design Experience

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The above Chart shows the results of client’s Design experience with Legacy Kitchens for the 18 months ending December 31, 2017. For example, 96% of clients indicate that Legacy’s Designer clearly explained the cabinet features and options available.

WHAT CLIENTS SAY

“It was an amazing experience. I tell everyone about Legacy. I was totally impressed with the customer service, from the service before the cabinets arrived, the delivery, during the installation and even after the cabinets were installed. The customer service was incredible.”

Lorraine B, Cochrane, AB Dec/18

“Legacy did a great job! Our cabinets are custom made, everything fits beautifully and the pricing was good.  The Designer, Jason, listened carefully and he offered lots of suggestions which improved our ideas. He is very talented at maximizing the space.  I’ve seen custom cabinetry in other places and, in comparison, our kitchen and bathrooms look really, really good.”

Claudette M, SW Calgary, AB Nov/18

“I found Steve amazing. He was what sold Legacy for us. We were considering Legacy and another company and Steve’s knowledge and excitement about our project sold us. From the beginning of the process with Steve coming out to measure, he had different ideas than the other company. Steve found every nook and cranny that we could use. His design was superior.”

Lisa G, SE Calgary, AB Oct/18

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Legacy Kitchens’ Installation Experience

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The above Chart shows the results of the client’s experience with Legacy’s Cabinet Installer for the 18 months ending December 31, 2017. For example, 99% of clients indicate that Legacy’s Installer cleaned up the work area and tools before leaving each day.

WHAT CLIENTS SAY

“Legacy’s Installer, James, was really good. He was very courteous, timely, and efficient. He offered good customer care and he knew his product. James was the most valuable part of the experience.”

Annette S, NW Calgary, AB Dec/18

“The Installer, Josh was fantastic! The panels inside the entertainment unit weren’t coordinated for colour, they were neutral, so they had to come and fix that. Josh was very personable and worked solid. He started work really early and when a problem arose he told me right away so we could discuss it. Josh told us it would be 5 days, and it was 5 days. He worked solid.”

Bess L, SW Calgary, AB Nov/18

“John, Legacy’s Installer is an old school guy, he is an old master. He did things that a younger guy wouldn’t have done. It was his attention to detail. The scribing of the cabinets was excellent. We had some slight imperfections in the floor and John worked to make sure the scribing was done right and then he would go back to the saw, three or four times. The fit and finish was really good.”

Greg H, Cochrane, Sep/18

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