Legacy Kitchens Performance from a Client’s Perspective

 

Customer Reviews

2009 Legacy Ratings by Client Insight Inc

Legacy Kitchens has retained Client Insight Inc. to interview their customers and inquire about the customer experience. These are the results from 402 interviews conducted since December 2017. Click the Legacy Kitchens Customer Reviews link to find out more.

Continue scrolling down this page to see the results compiled from more than 1,600 customer interviews conducted since June 2011 which include the following topics:

What Clients ‘Value The Most’ About Legacy Kitchens
Legacy Kitchens’ Response to Unforeseen Issues
Overall Impression of Legacy Kitchens
Why Clients Refer Legacy Kitchens
Legacy Kitchens’ Design Experience
Legacy Kitchens’ Installation Experience

 

 
Legacy Kitchens Customer Reviews

What Clients ‘Value The Most’ From Their Experience With Legacy Kitchens

1607-lg-what-clients-value

Above are the top 5 factors that clients value about the purchase experience with Legacy Kitchens.

WHAT CLIENTS SAY

“I was high maintenance during the renovation, and I had a strict budget. Kim Schellenberg was very accommodating, and offered design solutions to meet my budget. I would recommend Legacy because from the beginning, I felt confident in them. I never had to worry, and I never had to micro-manage. I have done renovations in the past that were a nightmare, and this time with Legacy, I felt at ease. The project was just seamless.”

Krystal G, SW Calgary, AB Sep/19

“We felt that our needs and wants would be best served by Legacy Kitchens and Arno Switzer, their Designer. We took a leap of faith, and the results are above and beyond our dreams. Everyone at Legacy was professional and willing to educate us on the products and design. They knew what would work and how things went together. We would never have been able to do it ourselves.”

Helene & Dave H,SE Calgary, AB Oct/19

“I have already referred Legacy to my brother. They have a nice showroom, and every single staff member was attentive, knowledgeable, and patient. They know their stuff. Their customer service is great, and communication is key. When I told them about a closet I had that did not have not a normal door size, and the hinges were coming off, they said they could custom make a closet for me. It matches perfectly. That kind of added value makes them stand out.”

Donna P, SW Calgary, AB Sep/19

Read more customer experiences

Legacy Kitchens’ Response to Project Issues

1607-lg-unforeseen-issues

Issues often surface during projects where multi-trades and suppliers are involved. It is often not a question of if, but rather when. Here are some of the stories that show how Legacy Kitchens responds to project issues.

WHAT CLIENTS SAY

“Kelly Muir listened to what we wanted, and offered us a variety of options. She went above and beyond to help us negotiate a better deal on our countertops. We appreciated her involvement. We had an issue with the cabinets, and Kelly and May, their Coordinator, were there until the end to make sure we were satisfied. We have the kitchen of our dreams. From start to finish, we got exactly what we wanted. No regrets.”

Meghan R, SE Calgary, AB Sep/19

“Robert Turcotte was fantastic. Whenever I would go to the showroom he was always welcoming, and had a lot of ideas for my kitchen. It is a strange shape, and he redesigned it beautifully. Everything Juraj, the Installer, did was perfect, and I am fussy. They did everything they said they would do, and did it on time. The builder couldn’t move a wall, and that could have impacted the design, but Robert and Shawn came out immediately while Juraj was already there. They did not leave us in a lurch – they solved the problem. I love my kitchen.”

Rita S, SW Calgary, AB Sep/19

“Kelly Muir was very nice, open, and had a warm personality. She was very patient, and had a good sense of humor. She listened when I explained what I needed. There were a few sentimental things we wanted to keep, and she helped integrate them into the design. I pointed out some service concerns to the Project Manager, and they got fixed. For example, some bolts were sticking out of the wall opposite the kitchen. But they re-plastered and repainted at no extra cost.”

Michele H, SW Calgary, AB Aug/19

Read more customer experiences

Overall Impression of Legacy Kitchens

1607-lg-overall-impression

The above Chart shows the results of Overall Impression questions asked of Legacy Kitchens’ clients for the 18 months ending December 31, 2017. For example, 98% of clients were satisfied with the quality of Legacy’s products.

WHAT CLIENTS SAY

“We felt comfortable right from our first appointment. We really appreciated the virtual reality technology. My husband is not very visual, but he could really see what we were getting. I like that Michael Burr knew our budget and stayed in it. He was fabulous. I am very proud of my dream kitchen.”

Pam K, NW Calgary, AB Oct/19

“We had an amazing experience with Legacy Kitchens. I would give a 10 out of 10 all around. The service, the quality, everything was great. They worked until they made it right.”

CJ M, Airdrie, AB Aug/19

“I was impressed by Legacy Kitchens’ quality of work and the finished product. The price was right, and they did all of the things we asked of them.”

Steve G, SW Calgary, AB Aug/19

Read more customer experiences

Why Clients Refer Legacy Kitchens to their Friends & Neighbors

Why Clients Refer Legacy Kitchens

Above are the top 5 reasons why clients recommend Legacy Kitchens to their friends and neighbors.

WHAT CLIENTS SAY

“Steve Kunz and I worked closely together on the design, and I think that he was able to really listen to my ideas. I had an inspirational piece, and he went from there. He made time for me when I was available, and he worked well with my Contractor. I would recommend Legacy mainly because they were professional. I think the quality of products, and the price range influenced me too.”

Roxanne S, SE Calgary, AB Oct/19

“We live on a crescent, and we were the last ones to do a kitchen renovation. I saw them all, they went from custom kitchens to big box stores and I think we got the best kitchen, for the best value, and experience. The quality of the cabinets, and the staff made the difference. Legacy’s Installer, James, was terrific. He paid attention to detail, was always on time and worked long hours to get the job done.”

Laura J, SE Calgary, AB Oct/19

“Working with Legacy Kitchens gave me peace of mind. Legacy coordinated everything, so I didn’t have to worry. They paid attention to every detail. The quality is another reason why I would recommend them.”

Jennifer S, NW Calgary, AB Aug/19

Read more customer experiences

Legacy Kitchens’ Design Experience

1607-lg-design

The above Chart shows the results of client’s Design experience with Legacy Kitchens for the 18 months ending December 31, 2017. For example, 96% of clients indicate that Legacy’s Designer clearly explained the cabinet features and options available.

WHAT CLIENTS SAY

“I would give Paul Wedel a 10. He showed us many options, and went over all of the details. He explained to us exactly what we were getting. He clearly had extensive knowledge about the product, and his experience enabled him to fully explain our choices. That was invaluable in helping us to decide what was good for us. Legacy’s Installer, Mike, was phenomenal. He has a very friendly and reassuring way of putting people at ease, and making them feel they can trust him to do a good job.”

Janice T, Canmore, AB Oct/19

“We got a few quotes, and Legacy Kitchens was in the ballpark. I would also say that a big influence was Robert Turcotte, because of the design, and his openness to changes. Robert knew what he was doing. He was creative, and competent. He came up with a very innovative design, and had some ideas that we had not thought of. ”

James K, SW Calgary, AB Aug/19

“I was impressed at how Jason Chambers made me feel welcome. He was very knowledgeable, and he had good suggestions. He listened and put in a lot of work in to my project without ever pressuring me. Legacy Kitchens handled everything, and we did not have to worry about anything. They hired the Contractors and they made the schedule. In the end, we are very happy with the final product.”

Miranda T, NW Calgary, AB Aug/19

Read more customer experiences

Legacy Kitchens’ Installation Experience

1607-lg-installation

The above Chart shows the results of the client’s experience with Legacy’s Cabinet Installer for the 18 months ending December 31, 2017. For example, 99% of clients indicate that Legacy’s Installer cleaned up the work area and tools before leaving each day.

WHAT CLIENTS SAY

“Legacy’s Installer, Gerald, was exemplary. His work was astonishing. I can’t say enough good things about him. We have an older home, and there are a lot of quirks he had to deal with, and he did it well. Everyone I dealt with at Legacy was kind and professional. I learned a lot, and asked a lot of questions which everyone took time to answer.”

Liz K, SW Calgary, AB Oct/19

“I have used Legacy Kitchens several times before. What I value the most is their Installer, Paul. He is reliable and easy to work with, and when you are building a house that is very important. He is one of the reasons I go with Legacy.”

Jane H, Rural Rocky View County, AB Sep/19

“The Installer, Paul, was top notch. The quality of work he did was close to perfection. I value the finished product the most. This is our retirement home, and this is exactly what we wanted, and we got it.”

Trevor H, SE Calgary, AB Aug/19

Read more customer experiences