The goal is to listen to customers and hear their stories: what went well, what was valued, and what could improve. Speaking to a third party encourages thorough and honest feedback and elicits a deeper understanding of the customer experience. The process allows a large cross section of Legacy Kitchens’ customers to express their views and have their experiences heard.
Legacy Kitchens uses the feedback to improve their processes and tweak all aspects of their service and product offering. This customer feedback supports Legacy Kitchens’ goal to provide satisfied customers with fantastic kitchens.
Keep scrolling to read what customers are saying about their experience with Legacy Kitchens.
Paul Wedel was very patient with us. Our renovation was, in fact, a redesign which included knocking down walls. It was a big job. We were undecided, and he just helped us through the decision making process. He understood our concerns with cross contamination due to my celiac disease, and he was very helpful, very thoughtful, and very knowledgeable. Our new kitchen has made all the difference. We are grateful for all of his input. You can go out and get quotes that may be cheaper, but you won’t find better. I think they are competitively priced, it includes everything. It all ran smoothly, they had it under control, and you never have to stress about it.
Legacy Kitchens has the top of the line products. We never worried about not liking the finished product. The renovation was painless. Steve Kunz was completely personable. He was friendly and easy to work with. He had great design ideas, but also listened to what we had in mind. He welcomed our ideas. He suggested things we had not thought of. Steve was very flexible with our schedule especially during COVID. He was very accommodating. He even came way out here to meet with us.
I really liked Legacy Kitchens’ quoting process. They didn’t just eyeball the job, they came in, and made a detailed assessment. That made us feel very comfortable. There were no hidden costs. Paul Wedel was great. We had another company come in to do a quote for our bathroom and they said it was too big of a job. Paul came in, looked at it, and said he knew exactly what needed to be done. It expanded from there. We are pleased with the result.
I would recommend Legacy Kitchens because of the design component, the cabinet selection was good, and they were very flexible on the price. Allison Pilbeam was very helpful. She suggested that I raise the countertops, and she was right. The guys who did the final touch ups did their utmost to ensure we were satisfied. They helped me with a problem I was having with the dishwasher. They didn’t have to help, but they did.
Legacy Kitchens’ Designer, Robert Turcotte, was very genuine and warm. He was honest and open. He took into account what I wanted, and if it wasn’t possible he always had a suggestion on how to adjust the design. I love their product and the excellent teamwork they demonstrate when working with you. The Coordinator, May, was the icing on the cake. She provided names of the people coming and the dates to expect them.
The quality of the cabinets at Legacy Kitchens is unbeatable. Our project was delayed because of COVID. I had my own Designer work with me on the project. By the end, she and Michael Burr, Legacy Kitchens’ Designer, worked well together, but in hindsight it may have been a mistake to have 2 Designers. The Project Manager, Dan, was very good at tying up all the loose ends to ensure we would be satisfied.
The people from Legacy Kitchens on the project were easy to work with. After a shaky start, everyone involved was fantastic. They were clean, organized, and stuck to the timeline. Legacy Kitchens’ Designer, Robert Turcotte, was very good at listening and he treated us well. He was the first person we connected with and he did a good job.
We were all set to go with another cabinet company. At the 11th hour we found Legacy Kitchens and I am so glad we did. Jason Chambers was courteous. He was open to hearing what we wanted and integrated our requirements into the design. Legacy Kitchens’ Coordinator, Annette, was such a pleasure to deal with. Ryan was awesome. We couldn’t be happier with the quality of the product and service. They are very cost effective in comparison to others out there. They have more range of colors, styles and finishes.
Kim Schellenberg was pleasant, professional, patient and easy to work with. She gave us great advice on what would work and what wouldn’t. May, their Coordinator, was always available and very supportive. She acted as a liaison between the Insurance company and ourselves. The Installer, Neil, not only cleaned up, he vacuumed. He paid attention to detail. He made a few changes to make the peninsula more efficient. He could adjust on the fly. We provided the tiles for the kitchen, but we did not know that you needed trim, so Neil went out and got it for us. The flooring people did not want to put in the floor before the cabinets because they thought they would get scratched up. They eventually relented, and Neil put down a thin flooring to protect them and even the Insurance Company was impressed with his attention to detail. This is top rate service. We already have recommended Legacy Kitchens because of the quality of the product, the high standard of the company and everyone’s attention to detail.
Kelly Muir always made time for us. Any queries we had she was on top of. If she didn’t have the answer, she would track down the people who did. We had no concerns that she couldn’t handle. The professionalism of the people and the quality of the product is why I would recommend Legacy Kitchens.
Michael Burr was great to work with. He was open to sharing ideas and helping us figure out how we could achieve our design. He seemed to have a lot of experience which he shared. We had an idea of what we wanted, and he helped us with what would work and especially what would not. We followed his advice and we are glad we did. Our experience with Michael was very professional. He made everything easy.
Arno Switzer was always available when needed and he provided a fairly quick response to our inquiries. He was very helpful. There was good communication with everyone and they seemed on the ball. They didn’t just do the minimum, they worked it until it was right. They did their job in a timely way. The price was good and I liked the product.
Michael Burr did a great job. He was available and very responsive via email, even evenings and weekends. Legacy Kitchens’ Coordinator, May, was great. We had an outside contractor and there were issues with the schedule. May smoothed everything over, and kept it on track. They kept to their schedule. We had a budget and they stuck to it; no surprises.
Legacy Kitchens is very professional and are on time. I am really happy with the outcome. Jason Chambers was very helpful with taking the vision of what I was trying to do and making sure it worked.
Legacy Kitchens is well known. Their products stand the test of time. I like the design elements, and I like the software so you can see what the result would be. Steve Kunz was very knowledgeable about the product. He was enjoyable and entertaining to work with. The painting from the factory is unbeatable. Legacy’s Installer, Paul was meticulous. I was impressed with his cleanliness and his organizational skills. I thought Andre, the Project Manager, also went above and beyond.
Jay-Dean was really personable. She listened and was responsive to any concerns we had. My husband and I had different ideas about what the kitchen would look like, and she helped us meet in the middle. She also never hesitated to impart her expertise. It ended up being a wonderful experience. The whole project was seamless. Everything went according to the schedule. We wouldn’t change a thing. Our dream kitchen turned into a reality.
We have used Legacy Kitchens before. I have recommended Legacy on the basis of the quality of their work and the design aspect. They are the whole package. Their Designer, Steve Kunz, was professional and a good listener. We just clicked and have developed a relationship with him. He was really easy to work with.
Legacy Kitchens was good about the costing and staying within the budget. Everyone was very professional. We had a walnut countertop for the back of the kitchen. It came in 2 halves and did not match up very well. Mike Burr had it replaced no questions asked, and now our countertop is beautiful and looks like one long piece. We were very happy with Mike. I liked the 3-D drawings he provided. We really liked May, Dan and John too. I have had many compliments on my kitchen.
I would recommend Legacy Kitchens because of the craftsmanship, realistic timelines, they were upfront about costing, and they were easy to work with. I also appreciated the prompt replies to my questions. Everyone was great. The Installer, Marc, spent a lot of time doing what he needed to do to get things perfect.
The design element was strong. I really liked Kelly Muir’s face to face interactions. She was professional. I was impressed with the consultation. The customer service was good. The Installer had made some errors. It was corrected, but I wish it hadn’t happened.
Everyone at Legacy Kitchens was great. Steve Kunz has a lot of knowledge, and he was helpful. He had better ideas than we had. He knows his stuff. Legacy has great customer service. They are friendly and they did what they said they would do. The quality of the product is good too.
Legacy Kitchens provides very good service and high quality cabinets.
Arno Switzer listened to us and what we were looking for in a kitchen, but he also provided really creative ideas. Overall he did a fantastic job. Legacy Kitchens’ Coordinator, May, did a great job especially in respects to the scheduling. There was a worry that a sink wouldn’t arrive in time, but she called around and made sure it was there. The cabinets were of professional quality. We got more than our money’s worth. All of the different Contractors worked together and they stayed on schedule. It was a non-stressful experience and we love our kitchen.
Legacy Kitchens did a great job. They stayed on budget and it was completed on time. Paul Wedel was very professional and particular. He measured the kitchen to the millimeter, he was that thorough. We needed to alter the design after we bought the fridge, and he was very flexible about the changes.
Suzi Froese was very helpful with the layout and giving us the different options in the design. She had great suggestions with the drawers and the configuration for the storage placement. The cabinets were nice and functional. Legacy Kitchens’ Installer, Michael, was very helpful. We had a bulkhead that looked awful and took up space. Michael was able to use the space by putting up some shelves for me.
Legacy Kitchens’ Installer, Paul S. was fabulous. He was really professional. He explained as he went along and he was very meticulous in his work, very detailed. He impressed me. The cabinets are of high quality. Everyone was professional, and the renovation was timely.
We redid our kitchen and our bathroom. Stephanie van Steenoven was easy to talk to. She got back to me in a timely manner, and answered my questions. If she did not have the answer right away she always made sure to get back to me. The communication was good. Legacy Kitchens made up a schedule without my confirming it first. The timing was not good, and we needed to reschedule. I think they did their best. The finished product is awesome.
Legacy Kitchens was great. Everyone was receptive and in tune with what we were trying to achieve. They were adaptive and we could make changes as we went along. Allison Pilbeam was very receptive to what we wanted. We made plenty of changes, and she was always fine with that. Allison was pleasant to work with and made some good recommendations on materials.
Legacy Kitchens has good cabinets. The installation was seamless, and everyone involved was professional. Legacy’s Designer, Arno Switzer, had some great solutions to some tricky things that needed to be sorted out. Every time I called, he got back to me right away with answers to any questions that I had.
Everyone at Legacy Kitchens was so accommodating. They all deserve a pat on the back, but I would pick their Designer, Michael Burr, overall. Michael always kept in touch, and if he went away he would let me know in advance. He had a very nice way of approaching everything. He seemed to understand what I wanted and could anticipate my needs. I get a lot of compliments on my kitchen. I am really pleased.
Jane Swinton really listened. We had some thoughts, but she came up with ideas we had not thought of. Her quality of work is amazing. We had small issues with the cabinet doors closing and Martin, the Installer, came right away to fix them. The quality is the main thing. I like the functionality and the design.
My sister used Legacy Kitchens a few years ago and she also had Paul Wedel as a Designer. Legacy asked me how I knew about them, and they were able to look it up and gave me Paul too. We loved him. Everyone was so professional, personable, and easy to work with, especially Paul for his great ideas, and May who was a great communicator and kept everything on track as the Coordinator.
Jason Chambers was very responsive to our needs. He spent time at the house getting to understand the space and how we utilized it. He took great care in taking measurements to make sure our large platters and stemware would fit in the cabinets. I am very particular, and he did a good job. When Marc arrived, he thought the kitchen looked familiar. Lo and behold, he had installed the kitchen when the house was built. That demonstrated good quality work the first time, so I was put at ease immediately. I was very impressed with the scheduling. Every Trade was on time and the renovation went off without a hitch. It was like clockwork. We were also satisfied with their price point.
Jason Chambers was definitely professional and he hung in there with me. It was a long process, and he was there every step of the way. He was engaged and relentless in getting what I wanted. Legacy Kitchens does a custom job. You get exactly what you want. They are professional and make suggestions if what you want isn’t going to work. They manage your expectations. Ken our Installer did nice work. He was very professional and he knows his stuff.
Everyone at Legacy Kitchens did their utmost. As the Project Manager, Dan was fast to respond. If there was a problem, he was there right away. Dan did excellent quality work. Michael Burr, the Designer, always made time for us. Michael was very approachable, friendly and patient. When we would call he never made us feel like we were bothering him. It was a pleasure working with him. The Installer Marc was very pleasant. We had dings on the front of our cabinets, and he used a wax to buff them out.
Our project was a very small kitchen renovation. Robert Turcotte did a very good job at making it more functional. The Installer Juraj did a good job. He was kind and polite, and that is very important. He wasn’t arrogant at all, and he answered all of my questions. Everyone at Legacy Kitchens was very polite. They were very clean and left everything in good order.
This is the second time we are working with Kelly Muir. We like her. There were no surprises. She is easy to get along with, and she returns emails quickly. For our kitchen we got just what we wanted. I have dealt with many trades over the course of us remodeling our home, and I can tell you that adhering to a schedule like Legacy Kitchens did is not the norm. Everyone was professional, they showed up when they should, and they were very respectful. I also like the quality of the product.
Jason Chambers was definitely professional and he hung in there with me. It was a long process, and he was there every step of the way. He was engaged and relentless in getting what I wanted. Legacy Kitchens does a custom job. You get exactly what you want. They are professional and make suggestions if what you want isn’t going to work. They manage your expectations. Ken our Installer also did nice work. He was very professional and he knows his stuff.
Everyone at Legacy Kitchens was professional and took accountability when things went wrong. The cabinets were of high quality. They are wonderful and functional. Allison Pilbeam was always easy to talk to. If we had questions or concerns, she was forthcoming. And when there were problems, she was transparent, got on it right away and fixed it. Dan was very hands on, and made sure he followed up to make sure that everything was done correctly. The Installer Marc was exceptional. We have had other home renovations done, and the Trades were not as professional or as careful as Marc.
The quality of the people at Legacy Kitchens and their professionalism is why we would recommend them. It was just perfect from start to finish. The Installer Paul for sure made sure we were satisfied. Our floor was squeaky and he fixed it with screws. He was amazing. He went above and beyond. He is a perfectionist, and he made the experience incredible.
We have an older home and renovations can be quite challenging as none of the walls are straight, but Legacy Kitchens did an excellent job. Everyone was professional, the project was completed on schedule like they promised without delays and we didn’t have a bit of trouble. Jay-Dean Pupp listened and she had some great ideas. We wanted a hutch, and another company said they couldn’t do it, but I gave Jay-Dean a picture and she did a lovely job. Same thing with the drawers I wanted in the island. She was able to provide them when others wouldn’t. She also had to design around a pole, and she made it look good.
I am in love with my kitchen. Michael Burr was fantastic. We had only a vague idea of what we wanted, and we saw a display and thought this is it. He understood what we wanted and made it happen. Legacy Kitchens’ Installer, James is an artist. Our cabinets are solid walnut so it was expensive. James did an amazing job installing them with no gaps at all. The cove molding looks like it is one piece, they meld together so well. I have an amazing kitchen.
Legacy Kitchens has excellent products and great service. Kelly Muir had some wonderful suggestions on the design, and suggestions for the storage. I appreciate the drawers I have now. She knows her stuff. She gave us a lot of examples for options. I had already made up my mind about how I wanted it to look, but she showed me different possibilities. I think Dan went over and above. We liked working with him, and he always included us by asking our opinion and how we felt. Legacy Kitchens are on time and very clean. I think they are the best in the city at what they do.
Paul Wedel was very thorough as a Designer, and we felt he put great thought into our design. He did an in-depth ethnographic study to figure out the best design for our family, and he brought back a number of solutions. In all, we are very pleased with him and his design. He just thought of everything for the design so that it would hold up in years to come. Our children are small, but he thought about what it should look like when our kids are teens. His focus and his design sense are hard to match. The quality of the product, the quality of the Trades, and Paul are what I value the most.
As a Designer, Joanne Parker was able to take our vision and bring it to fruition. It came out exactly as we talked about. She was also able to make little changes that improved the function, such as our pantry layout. Joanne was really good about getting the panels redone. She is as picky as I am. Joanne was everything and Brad, the Installer, was phenomenal. It was an overall good experience.
I have already recommended Legacy Kitchens to 2 other people. The design process is good, we were happy with Michael Burr, and the quality of the work is good. I value the new look and the design the most. We had issues with some discrepancies in payments, so I called May, Legacy Kitchens’ Coordinator, right away and she got it resolved. I also felt that there was a lack of communication between Legacy and the Contractor as to when things should be ordered to keep the project on track. I emailed May, and she was right on it. She took it upon herself to resolve the issues, and I was grateful to her about that.
This is our second project with Arno Switzer at Legacy Kitchens. We had done our kitchen with him, and this project was built-in cabinets for the living room. We also wanted to install a fireplace, and Arno went out of his way to get a sense of what we wanted, and helped us make choices that we would not have made on our own. We had an issue with the granite around the fireplace when it was installed. We didn’t notice anything, but Dan, Legacy’s Project Manager did. He contacted the Installers and informed them of the flaws. Then he came back to make sure the job was done properly. We were given a schedule and it was followed exactly. They stuck to their word.
Kim Schellenberg has a lot of experience in design, and was excellent in all areas. She is very personable and easy to talk to. Our finished product is stunning. There used to be 5 houses in a row that looked exactly the same, but not now. Kim’s design makes our place look 3 times as big. Everyone has positive comments about my house. Annette went above and beyond. The 2 Coordinators I had were great at being cheerleaders and keeping everyone positive. They even helped with parts of the project they were not involved in to help keep the project moving forward.
I love our new kitchen. Joanne Parker was great to work with. She made some very good suggestions for the color of our kitchen. Brad, the Installer with Legacy Kitchens, worked tirelessly, and by himself for over 7 days. He was a great guy and you couldn’t ask for anyone better. The quality is exceptional and so is the workmanship. Everything is so professional looking. It looks fabulous.
Legacy Kitchens was professional, they were on time, and overall their performance was great. May, the Coordinator, was very diligent about keeping me informed.
It was a painless renovation, or as much as it could be. Everyone at Legacy Kitchens was experienced and knowledgeable. Allison Pilbeam was super pleasant. She seemed to immediately understand our ideas, and she was able to implement them. We were shown drawings that really helped us visualize what it would look like. We could make any changes along the way, and we never felt like we had to settle. The service we got from her was tremendous.
Legacy Kitchens has great Customer Service. Michael Burr was very knowledgeable, he was punctual, and very patient. He presented us with many options for us to choose from, and let us choose what we wanted without pressuring us. The Installer, Paul, brought in a block insert for one of the drawers that was quite bowed. I spoke to Annette and she said they would replace it and not to worry. They took it back, replaced it, and it was perfect.
This was a custom closet remodel. Stephanie van Steenoven was very helpful with the layout, and trying to figure out what to put where, to make sure my boxes would fit. I am pleased with the closets. I already have recommended Legacy Kitchens. They are professional and easy to deal with. I posted a picture of the shelves where I keep my crafts on Facebook, and I had about 1,200 people view my page and ask where I had the shelves made. Unfortunately, most of them were not in Canada.
I love the final result by Legacy Kitchens. I had an idea of what I wanted and I am very headstrong, but Michael Burr explained why he wanted things done his way, and he was absolutely right. I am glad that he persisted. He educated us, and we needed that. He knows what he is doing. We shopped around other companies who told us they would do what we wanted, but it would have been wrong.
My parents also used Legacy Kitchens to renovate their house. The guys were trustworthy. I was not concerned about having them in my home. They were on time, ready to work, friendly, and good natured. The Installer, Brad and the Service Tech, Shawn were amazing. Their Coordinator, Annette, was very helpful with our countertops. They were back ordered, and that really annoyed us because we had already ordered and paid for them. Annette was able to resolve it.
I liked the staff at Legacy Kitchens. They are good people. They were very nice about negotiating a discount to resolve the issue. The color matching took too long. Eventually it got resolved.
Legacy Kitchens’ Installer, Paul, was amazing. Whenever we had issues, he gave us options on how to address them, explained the consequences of each one, and that was quite helpful in making decisions. We were told that it would be 8-10 weeks from the order date to begin the project, but it was ready to go at 5 weeks, which left me scrambling to get Trades in to do the prep work.
The Project Manager, John P, was awesome, and Juraj, who installed our cabinets. was fanatically amazing. There is not one gap. If he didn’t like it, he tore it apart, and started again. The Coordinator, May, was very well organized and answered every question. All of the Sub Contractors were amazing too. They cleaned up after themselves and put everything away. Legacy Kitchens’ sequencing of the project was what they said it would be. I would also say the quality of the cabinets was great.
My brother has used Legacy Kitchens many times. I would recommend them because of the quality of the cabinets and client services. Their Designer, Paul Wedel, was very experienced and knowledgeable about design and the products.
Suzi Froese was great. She understood my design tastes and was able to provide a lot of good design feedback. She was very willing to help make decisions on light fixtures, tiles, and flooring. We met and spent a full day together. She always responded back to my emails and was always patient. I like the quality of their product. The drawers are well made, and the finishes are good.
We first met Kim Schellenberg at the showroom, and she was very accommodating. She showed us different ideas and helped us pick out the hardware. Whenever we had questions, we could get her on the phone right away. She was fabulous. I would say that Legacy Kitchens do not disappoint. They deliver on their promise, and they do exceptional work.
I would recommend Legacy Kitchens because of the quality of their work. They are professionals who go the extra mile. Allison Pilbeam was willing to listen to what we wanted and tried not to direct us to what was for sale. I appreciated that when we ordered a hood vent, she caught that it was not to code and contacted the store to return it for us.
Legacy Kitchens is an excellent company. They kept me sane and they made the experience positive. They were kind and polite. They explained things to me as they went along, and I had confidence in their ability. I really liked Legacy’s products. The Techs were awesome. They knew what they were doing. Everyone was fabulous, aside from the Designer.
We really liked Legacy Kitchens’ Designer, Robert Turcotte. Legacy staff ensured we were satisfied. They totally replaced some doors that had a defect, instead of trying to fix them. There were 2 big panels and 2 doors.
This was a design by committee for a community association. I have a PhD in Architecture, so when I give a 5/5 rating it is meaningful. Kelly Muir was able to read the situation quickly, grasping what we were looking for as a design and product resilience. I was quite impressed that Legacy Kitchens would work with us in a commercial situation. It is not an easy task. From a medium range price point, Legacy is the best at what they do. From a professional and service perspective, they are head and shoulders above their competition.
Paul Wedel took a lot of time with our project even though it was not a big one. He seemed genuinely interested, and listened to us. He was very inspiring and inspired. We felt we could trust him to make our vision a reality. I like the fact that the cabinets are made in Canada. They have quality and craftsmanship.
You should see our kitchen, it is breathtaking, and it is all down to Michael Burr. We live in a really old house in Bowness, and he did a fantastic job of transforming our kitchen. The kitchen is a very important part of the home and we can’t stop marveling at it. He is a really good Designer for Legacy Kitchens.
I was impressed with Legacy Kitchens’ staff, and that is why this is my second time using Legacy. The quality of product and the range of product was also great. Legacy Kitchens adhere to their schedules, and it is done on time. Steve Kunz took my plan and helped me achieve it without trying to redesign it, or to put his imprint on something when I already knew I wanted. He came up with ideas that were useful and gave us many options about pricing. He accommodated us at every turn.
I had Legacy cabinets originally, and they stood the test of time. Legacy Kitchens stands by their product. They deliver on their word. Everything was as they said it would be. They did follow up calls to keep in touch with the progress. When I called the Coordinator, she would get back to me within the hour. I appreciated their attention to detail. Their Designer, Susan Pilon, was an all around professional, which is why I have contacted her again to do another project for me.
Jason Chambers was honest and well spoken. If there were any difficulties, he resolved them quickly. The friends who recommended Legacy Kitchens had used Jason for their design too. Legacy’s installer was very good. I give him a 5/5 for professionalism, cleaning up at the end of the day, and demonstrating quality. Legacy is professional and know what they are doing. Everything was completed on time. We were told what to expect every step of the way, and there was no guessing.
We have a difficult shaped kitchen that could be challenging for just anyone to renovate. My Contractor told me Legacy Kitchens was the best. Kelly Muir was very knowledgeable about the products at Legacy. She came up with some creative ideas for my kitchen, which is a tricky shape, and did some out of the box thinking. The result is beautiful. I love my Kitchen.
The quality of the cabinetry and level of expertise with the people involved is what I value the most, and the fact that it was custom work and it fit perfectly. The Service Tech and Installer, Mike and Anton, were great.
Our kitchen looks wonderful. It is what we wanted, and it was done well. One of the cabinet doors had flaws in the milling. They could have fixed it to make it look better, but they ordered me a new one. That shows their attention to detail. Overall, they were great to work with. They are not cheap, and we knew from the beginning that we were getting value.
Michael Burr was phenomenal. He was there every step of the way. He never stepped back until the job was done. We could depend on him. The kitchen looks gorgeous. Everyone who comes to see it agrees and compliments it.
Kim Schellenberg was awesome. She was really friendly, though kept things businesslike and professional. She gave us lots of options, and left it up to us to make the final decisions. We appreciated the overall professional care we received, and great products at Legacy Kitchens. They did an excellent job. Legacy was easy to work with and their after service is great.
We have worked with Legacy Kitchens several times. We have used Arno Switzer twice already. He did a major kitchen renovation, and a bathroom. He understands what our style is and he gives us options. We work well together. We intend to use him again when we redo our Master Bathroom. You get great staff, you get great selection, and everything works out perfectly in the end.
The comfortable atmosphere around the whole project is what we valued the most. There was never any pressure. Never once, were we harassed to make a decision. We went back several times, and everyone was friendly without being pushy. Legacy’s Installer, Paul, went above and beyond. We had hiccups, and if it wasn’t for him, our kitchen would not look as good as it does. I pull out photographs and let them do the talking. We have a beautiful kitchen.
Kelly Muir provided us with lots of ideas and options. She was honest. I like the product. The staff were professional, helpful, and knowledgeable. I am also pleased with the quality of work.
Legacy Kitchens has Designers who help you plan your kitchen, and they take care of everything. There were no hassles and no worries. Their price is good, and it includes everything. They customize the colors so it matched my granite countertop. They also didn’t take a deposit until we were sure we were going with them.
Legacy Kitchens makes you feel like a valued customer. If there is a problem they take care of it right away. Allison Pilbeam was easy to work with. She answered all of my questions and responded in a timely manner. I would highly recommend her. Legacy offers high end products. They have a high end price, but with that comes better service, and better quality.
We loved Arno Switzer. Once we had decided on a design, Arno was on board, and was very helpful and easy to work with. He wanted to please us, and there was no push back. I felt like I was valued as a customer. My project was not a big one. It was an insurance claim, but they treated me as if I were an important customer. They were interested in my concerns and really listened.
I have received many compliments from neighbors and friends on the look of my new kitchen. There were a couple of issues with cabinet doors, we had the soft close so we needed more of the dampers, and we needed some more of the sticky dots. The Service Tech, Ryan, came back and fixed everything quickly. The Coordinator was very good. She was stellar. However, she went on vacation and from then on, we received no information, or bad information.
I had an idea of what I wanted, and Suzi Froese worked with me very well to achieve the look. Suzi did a great job. She answered all of my questions, and figured out solutions for any obstacles. I value the end product and the craftsmanship of the work by Michael. My kitchen is beautiful.
Kelly Muir was fantastic. She really listened to what I wanted, and she pulled together a lot of samples, drawings, and pictures. She was very communicative, and very accommodating. They did everything in a timely manner. It got done when and how they said it would. I met everyone involved on the project, and I immediately got the feeling that I could trust them. That is important because they were in my home while I was at work, and I needed to feel comfortable with that.
I would recommend Legacy on their professional workmanship, their high standards, and they have a very good product. I really liked how Michael worked. He is conscientious, and takes pride in his work. I like some of the suggestions he made. Suzi Froese has worked with us on a number of projects in the past. We like her decision making process, and we like her ideas. We have always had good results with Suzi.
Legacy Kitchens has a good product, and the work was excellent. I am very happy with my kitchen. I like the changes, everything is easier to get at.
What I value most is that they stand behind their product. That after 25 years, they came, and replaced a drawer, and a Lazy Susan, at no cost, no questions asked. They were superb. I would recommend everyone at Legacy Kitchens.
Steve Kunz hit the nail on the head with his design. He delivered everything he said he would. He went above and beyond, and we are very happy with the outcome. Everyone at Legacy took the time to address my questions and concerns. They were phenomenal to deal with. They made sure it was satisfactory. I value everyone’s honesty and clarity. There were no hidden surprises. We knew what to expect, and that is important.
Kelly Muir was awesome. I asked her a lot of questions and she was very forthcoming in her information. She gave me good advice on lighting, and I think it made a big difference in the overall look. Everyone knows renovations are not fun, but Kelly was easy to work with. I valued Kelly’s honesty and her expertise. She seemed very genuine.
Everyone was very professional, and they were great at scheduling. Everything was done when they said it would be. We chose Legacy because of Steve Kunz and his professional attitude. He was able to show me immediately what my kitchen would look like. Everything went so smoothly and the schedule was excellent.
Allison Pilbeam design input was very welcomed. We had a limited timeline as we were purchasing the cabinets for our new home, and we didn’t know there could be up to a 6 week wait for the product when ordering. All in all, it went quite smoothly. Allison had a very professional attitude. The Legacy staff make a good impression and they make you feel like they are trustworthy. I have a beautiful kitchen that I love to cook in.
We Googled Legacy Kitchens, and then went to the showroom. They had good products and good color selection of cabinets. We liked the quality and I like that there is a warranty. I value the quality of the kitchen overall. The Service Tech did a fair job resolving issues, but we didn’t get any advice on maintenance of the cabinets.
Legacy is a good supplier. They know their stuff, and have excellent quality. They show up when they say they will, and they clean up after themselves. Allison Pilbeam is a very pleasant person. She is joyful, and quite knowledgeable about her line of work as a Designer.
The big thing for us, apart from the expertise everyone at Legacy demonstrated, was the transparency about the whole process. We fully understood the scope of the project, exactly what we were getting, how much it would cost, and knowing that we didn’t have to commit until we knew everything first.
Kelly Muir really listened. I needed some good strong cabinets that would work for us. We are a Long Term Care Facility, and these cabinets are to be used in the Servery, in a common space in our complex. Kelly really understood what I wanted. She came in, took measurements, and help create a design that worked around the wiring that was in place, and could not be adjusted. I valued dealing with really professional people like Kelly and Paul. They both did a great job, and it was done right.
Allison Pilbeam was very helpful. She even went above and beyond. Allison was a lovely agent for Legacy. She came over to the house to look over the kitchen, and she talked to the workmen for me. I would say that the disruption was minimal. I could continue using kitchen throughout the renovation. I would also say that they were professional. The whole staff were lovely and very competent.
Kelly Muir knows what she is talking about. She has been there for a while, and she knew the crew who were involved doing the work. She instilled confidence. The cabinets are excellent. The final product is what I value the most. I have high standards, and Legacy Kitchens did not disappoint.
I have been using them for 9 years. I think they have good people working at Legacy. That has always been my experience. Jason Chambers has been a good Designer throughout the years. We have developed a good relationship. He has sort of become my go to guy. The service I receive is what I value the most.
Steve Kunz and I had a good working relationship. He really knew how to listen, and he helped me achieve the look I was going for. I wanted to do a lot of the work myself, and he worked with me. I told him what I had in mind, and he drew up the plans to make it happen. I appreciate how accommodating the Installer, Paul was. He did a few little extras things that made such a difference to the overall look. He just did it because it was the right thing to do, and never said it was outside the scope of his job.
We pulled 6 companies off the internet, and went down the list. After we spoke to Michael Burr, and got a quote from Legacy Kitchens, we just felt it was the right place. Michael and I got on very well. He had great design ideas, and he knows his job.
I was very happy with the quality of work done, and it was finished on time. That was important as I was living in my basement while the renovation was going on. You hear so many horror stories about renovations going on endlessly, and that wasn’t the case here. If we ever had a problem, it was the Legacy people who made sure it was done to our satisfaction.
Legacy’s Installer, Gerald, was exemplary. His work was astonishing. I can’t say enough good things about him. We have an older home, and there are a lot of quirks he had to deal with, and he did it well. Everyone I dealt with at Legacy was kind and professional. I learned a lot, and asked a lot of questions which everyone took time to answer.
We felt comfortable right from our first appointment. We really appreciated the virtual reality technology. My husband is not very visual, but he could really see what we were getting. I like that Michael Burr knew our budget and stayed in it. He was fabulous. I am very proud of my dream kitchen.
We live on a crescent, and we were the last ones to do a kitchen renovation. I saw them all, they went from custom kitchens to big box stores and I think we got the best kitchen, for the best value, and the best experience. Some of my neighbors had nightmare experiences. The quality of the cabinets, and the staff made the difference. They walked us through everything so we knew what to expect. Legacy’s Installer, James, was terrific. He paid attention to detail, and he always took the time to explain to us what he was doing and why. He was always on time and worked long hours to get the job done.
We felt that our needs and wants would be best served by Legacy Kitchens and Arno Switzer, their Designer. We took a leap of faith, and the results are above and beyond our dreams. Everyone at Legacy was professional and willing to educate us on the products and design. They knew what would work and how things went together. We would never have been able to do it ourselves.
I have used Legacy Kitchens before, so I am familiar with their work. I like the quality of the cabinets, the staff treat you well, and if something goes wrong they are right there to fix it.
I would give Paul Wedel a 10. He showed us many options, and went over all of the details. He explained to us exactly what we were getting. He clearly had extensive knowledge about the product, and his experience enabled him to fully explain our choices. That was invaluable in helping us to decide what was good for us. Legacy’s Installer, Mike, was phenomenal. He has a very friendly and reassuring way of putting people at ease, and making them feel they can trust him to do a good job.
The price was good, they were easy to deal with, and they had what we wanted. I value the quality of the cabinets the most.
Steve Kunz and I worked closely together on the design, and I think that he was able to really listen to my ideas. I had an inspirational piece, and he went from there. He made time for me when I was available, and he worked well with my Contractor. I would recommend Legacy mainly because they were professional. I think the quality of products, and the price range influenced me too.
Jason Chambers listened to what I wanted, and I felt he was very knowledgeable. He knew his products. He gave me options right away without having to look things up. Gerald was very good at his craft. Our floors weren’t level, and worked hard to make the trim around the beams, and the ceiling where they met the cabinets, match perfectly.
I was high maintenance during the renovation, and I had a strict budget. Kim Schellenberg was very accommodating, and offered design solutions to meet my budget. I would recommend Legacy because from the beginning, I felt confident in them. I never had to worry, and I never had to micro-manage. I have done renovations in the past that were a nightmare, and this time with Legacy, I felt at ease. The project was just seamless.
I specifically went back to Legacy because Paul Wedel was there. He designed my kitchen 12 years ago, and we were thrilled that he was still there when it was time to do our basement. You know, 12 years later I still love my kitchen. The renovation looks beautiful, and I have had a lot of compliments. And the Coordinator was spot on with the timeline.
Steve Kunz was very easy to communicate with. He answered all of our questions either immediately, or got back to us quickly. We had an idea of what we wanted, and Steve was very helpful in putting it all together. We dinged the face of one of the cabinets, and they came out right away to fix it. They were awesome. The balance between the cost and the quality make it good value.
We had some ideas, and a plan for the kitchen, but talking with Suzi Froese, she showed us how our ideas wouldn’t work. Then she took our ideas, and redesigned the plan to make them work. The kitchen design became totally different, and it works better. She never pressured us, she just gave us the information, and let us make the decisions. Another thing is Suzi brought all the samples to us, so we did not have to go to the showroom, and that was more convenient. I love our kitchen.
Kelly Muir listened to what we wanted, and offered us a variety of options. She went above and beyond to help us negotiate a better deal on our countertops. We appreciated her involvement. We had an issue with the cabinets, and Kelly and May, their Coordinator, were there until the end to make sure we were satisfied. We have the kitchen of our dreams. From start to finish, we got exactly what we wanted. No regrets.
Robert Turcotte was fantastic. Whenever I would go to the showroom he was always welcoming, and had a lot of ideas for my kitchen. It is a strange shape, and he redesigned it beautifully. Everything Juraj, the Installer, did was perfect, and I am fussy. They did everything they said they would do, and did it on time. The builder couldn’t move a wall, and that could have impacted the design, but Robert and Shawn came out immediately while Juraj was already there. They did not leave us in a lurch – they solved the problem. I love my kitchen.
Steve Kunz was friendly, and easy to work with, as opposed to another place, who made us feel very unwelcome. Steve also helped us by getting in touch with trades for the rest of the renovation. I appreciated that he worked with our ideas to put together something that worked for us. In the end, we have a functional kitchen.
I have used Legacy Kitchens several times before. What I value the most is their Installer, Paul. He is reliable and easy to work with, and when you are building a house that is very important. He is one of the reasons I go with Legacy.
I have already referred Legacy to my brother. They have a nice showroom, and every single staff member was attentive, knowledgeable, and patient. They know their stuff. Their customer service is great, and communication is key. When I told them about a closet I had that did not have not a normal door size, and the hinges were coming off, they said they could custom make a closet for me. It matches perfectly. That kind of added value makes them stand out.
We had an amazing experience with Legacy Kitchens. I would give a 10 out of 10 all around. The service, the quality, everything was great. They worked until they made it right.
I was impressed by Legacy Kitchens’ quality of work and the finished product. The price was right, and they did all of the things we asked of them.
The Installer, Paul, was top notch. The quality of work he did was close to perfection. I value the finished product the most. This is our retirement home, and this is exactly what we wanted, and we got it.
I was impressed at how Jason Chambers made me feel welcome. He was very knowledgeable, and he had good suggestions. He listened and put in a lot of work in to my project without ever pressuring me. Legacy Kitchens handled everything, and we did not have to worry about anything. They hired the Contractors and they made the schedule. In the end, we are very happy with the final product.
We got a few quotes, and Legacy Kitchens was in the ballpark. I would also say that a big influence was Robert Turcotte, because of the design, and his openness to changes. Robert knew what he was doing. He was creative, and competent. He came up with a very innovative design, and had some ideas that we had not thought of.
I was impressed by their professionalism in every aspect of the project. It was a big project, and there was no stress or anxiety. Everything happened as it should have.
Steve Kunz was super accommodating. Anytime I was close to the showroom, he was always available for me to come in to make design choices. He helped me find Contractors to help with the project. We had an awkward wall, and he helped find a design solution for it. I love the outcome. I am very happy with my kitchen.
Working with Legacy Kitchens gave me peace of mind. Legacy coordinated everything, so I didn’t have to worry. They paid attention to every detail. The quality is another reason why I would recommend them.
Kelly Muir was very nice, open, and had a warm personality. She was very patient, and had a good sense of humor. She listened when I explained what I needed. There were a few sentimental things we wanted to keep, and she helped integrate them into the design. I pointed out some service concerns to the Project Manager, and they got fixed. For example, some bolts were sticking out of the wall opposite the kitchen. But they re-plastered and repainted at no extra cost.
I like working with the people at Legacy, they are great. I have used them for years. They are professional and easy to work with. I know that when the job is done, it will be perfect.
Kelly Muir was so helpful, and we really liked her suggestions. We have already recommended her to our friends, and she is working with them now. She has great design sense and expertise.
Overall, we had a great experience. We didn’t have any complaints. Steve Kunz was personable, and knew his stuff as a Designer. Steve had good solid knowledge and guided us by providing feedback on what would work, and how to be cost effective.
We have used them 3 times, and 3 times is the charm. I would attempt it again. We have used Susan Pilon in the past, and it was such a good experience, that we specifically asked to work with her again. The selection and the quality would be our number 1 reason for recommending Legacy. Then, there is their professionalism, and their ability to answer all of my questions and concerns.
Working with Legacy is a painless process. They know their stuff and they really look after you with no arguments. You only have to ask once and they are right on it. I would also point out the quality of the product and the brilliant design. This project had a difficult space to work with. The Installer, Juraj, was great. He had a very good attitude , from installing the cabinets to the placement of the handles, he was meticulous.
This was our first renovation and Steve Kunz was so easy to work with. He was very helpful and guided us in our decision making. He gave us a lot of input. He was a great guy and fun to work with. Dealing with Legacy was the easiest part of our renovation. Steve was very patient as my wife made a significant number of changes and they were very good about it.
The reasons we chose Legacy were the quality of the product and Kelly Muir, their Designer. We were impressed at how she put things together. From the door shapes to the handles, she led us along and figured out what we liked. I would give their Installer, Paul, a 10 out of 5 if I could. He was great because I did the reno so I was there every day and I understand how much work is involved. It was like he was doing it for his own home.
We went to a lot of kitchen stores to find out what could be done. We chose Legacy because of the options available and the professionalism of the people. I have a gorgeous kitchen. We got a lot of value and very good quality.
We are big fans of Suzi Froese. She was awesome. She came to us and she brought lots of samples. She was very professional. We had an issue with our cabinets not lining up, and Michael took them to his home to fix them. That is what I call service above and beyond. The Legacy staff really went out of their way to make us happy. The customer service was excellent and so was the quality and value of the product.
Kimberley Schellenberg was very personable. She really listened she did not come in with any preconceived design ideas she worked with my ideas. She told me what would work or not. She loves what she does and it shows. She is a very positive person. Kim was full of ideas and she was great at helping out with fulfilling my vision.
We did a kitchen renovation in about 2013 with Legacy. They did such a good job that when it came time to do another renovation there was no question we would use them. Everything went smoothly. Legacy was well organized. From the time they start the renovation you never had to call them. They laid out the schedule and they followed it to a “T”. The only time they deviated from the schedule was when I asked them to accommodate me. There was never a delay on their part.
Robert Turcotte answered every question professionally and responded when there was a problem. He was very good at his job as a Designer. He had some really innovative solutions. The price and the quality was equal to the value.
I would recommend Kim Schellenberg primarily. She set the tone for the whole renovation. She wasn’t just about the sale. She really cared. She was authentic and genuine. Also I liked the quality of the craftsmanship. The selection was great one stop shopping. From door colors, handles and recommendations of contractors, should we have needed it. My husband is a contractor so we did it ourselves, but it was nice to know that they could recommend people.
I think the quality of cabinets is excellent. Jason Chambers was very knowledgeable and an experienced Designer. The Coordinator, Talisa, was awesome and if there was a problem, she was right on it. I found Andre to be excellent as the Service Tech.
I am certainly enjoying my kitchen. I like the appliance garage that Jay-Dean Pupp designed. I was satisfied with the product and my overall experience with Legacy was fine.
I had a good interaction with Joanne Parker. She was excellent to work with. Joanne’s customer service skills were also excellent. She did what she said she was going to do, and her follow up was great. Joanne has a great personality and that helps. She was a great collaborator. Legacy also provided a good variety and a good price point. I was doing a flip so budget was important to me. Joanne worked well with me on that.
I would recommend Legacy Kitchens because of the quality of cabinets and experience with Legacy’s staff. They were all excellent.
Legacy’s cabinets are good quality for the price. Their quality is excellent, they have an incredible selection and you can get any and every color. Initially, Legacy didn’t have a sample for our color but they ordered one and got it for us. Their service is very good and both Michael and Mike are fantastic to work it. I think that Michael works for others as well, but the fact that Legacy has him just shows how committed they are to good service and quality installation. It shows they really care.
I am thrilled with the design by Kelly Muir. Our new kitchen is efficient and we have more space than I had ever imagined. I would recommend Legacy because of their professionalism and their quality of product. They know how to handle a project like this and are accurate with their timelines. Another aspect is their staff are respectful and you feel safe with them coming into your home. Now that I have done a project with them, I just think of quality and professionalism when I think of Legacy Kitchens.
I am happy with everything and it all went smoothly. Legacy’s Designer, Allison Pilbeam, is a big part of that. Allison is awesome to work with and she was on top of things right away. The product quality is good as well. Paul S is a perfectionist, so his work is great. We are doing another project west of Cochrane, so we are hopeful to get Paul to do the installation on that as well.
I would recommend Legacy because they did a good job. They have a very good way of doing these projects, their process results in a good experience. Legacy was professional and they take care of any issues that come up. Allison Pilbeam did a great design. May L really takes care of the entire project.
I valued the way we were treated. Their customer service was fantastic. We had a great experience. We were nervous about the renovation but Kimberley Schellenberg took us through the steps and made us feel comfortable. We always knew what was going on. Legacy stuck by their deadlines both beginning and end and to me, that was very impressive.
I would recommend them just because of the fact there was a lot of attention to detail. Legacy schedules things and the people are ‘on point & on time’. I have done reno’s before and I know how difficult it can be. They coordinated everything really well. They stand by their warranty and their product, and if there are issues, they will be fixed immediately. That is very valuable to me specifically!
I really value the variety of options from Legacy. I am also really satisfied with the open concept that Gavin Rae came up with. He is a great Designer. It was not a path I would have taken but we are more than delighted with it. I used to have a little kitchen where you couldn’t open the stove and fridge at the same time. Now, we have cabinets that are empty, it is great! I am happy with the end result and pleased with the open design.
The quality of the work was great. I am a closet wood worker, I check corners and lines. I notice when things don’t quite line up. Everything was exceptionally well done – I was very impressed. I valued their friendliness, their professionalism and their responsiveness. I think that the responsiveness was most significant – any question or issues was dealt with very quickly.
Legacy is just really easy to deal with from beginning to end. We had a little ding on one of the cabinets and I was not so impressed with that. But it was fixed right away. Their quality is really, really good as well. I had done some reno’s before with a different company and I wasn’t happy. The service with Legacy was very good and I am happy with the result.
We were doing this renovation from out of town. Suzi Froese stayed on top of things and she gave us updates and answered all of our questions. She was amazing. She was always listening and she knew what she was doing. If she had a suggestion, it was always good. Suzi was always available and she would get back to you right away. We have a dog gate that comes out of our island like a pocket door and it slides across the opening into our kitchen. It’s a great idea that Suzi came up with that others might want to use.
I would definitely recommend Legacy’s Designer, Susan Pilon. She is so helpful and very, very knowledgeable. I went in with a design and she had ideas that took it to a new level. She had the right ideas. Our home required a certain level of kitchen. Susan really added the wow factor. It is what will sell our home, when we do that.
The whole experience was a 10 out of 5. Jay-Dean Pupp was amazing! We had our thought process about the cabinets but Jay-Dean came up with a design and it transformed the whole project. Her one idea changed everything.
Once I started dealing with Jason Chambers and the experience of turning my vision into a reality, that is what caught me. He went out of his way to find the product I was after. He sent me links to websites so I could see more. Jason was great to work with. I was also very impressed with the quality of their cabinetry. Something that was really big with me, they gave me a completion date. Legacy came in early on the project. It was a kitchen in December, so the fact that they were done early was significant.
We are past customers of Legacy. I would recommend Legacy because of their quality of work, their service and their ability to be on schedule.
The quality of the cabinets is what I value the most from my experience with Legacy.
I’d highly recommend Legacy. They are a good company; not cheap, but the product is excellent. We went to a lot of places and I wasn’t impressed with any of them until I got to Legacy. The showroom and the people are so much better.
I liked the ease of dealing with Legacy, both the showroom and Jason Chambers, who was a good Designer and was available. You can get ideas and explore ideas with Jason. There were a couple of errors that had to be corrected. I didn’t deal with Legacy on this, our architect dealt with that. I really liked the Legacy set up and what they have to show you.
I recommend Legacy all the time. I was satisfied with everything. Legacy cares for the customer.
We would recommend Legacy Kitchens. This is the second kitchen we have done with their Designer, Paul Wedel. Our kitchen looks good and Paul was outstanding. We are pleased.
I love the product. I love the workers who were sent to my house. I’m hoping to do this again and I would like the same people. I valued meeting the staff at Legacy. The workers were incredible.
Legacy is a reputable company. The company I work for uses Legacy. The guy who did the installation, Paul, was great! I’d use Legacy again.
I think their Installer, Marc, did a great job. One of the biggest questions going into this was about the renovations of the ceiling. We didn’t know what problems might arise. It went smoothly. That was surprising to me. It went better than expected.
It all went smoothly. They all showed up on time and answered all of our questions. The counter that came was the wrong size. It was resolved the next day without any problem. It didn’t delay anything. We were very happy.
Kelly was great. She was super involved and she really knew her stuff. Even the Installers commented that Kelly had made sure she accounted for a lot of little things that are sometimes missed by Designers. I’d recommend Legacy because of the service, the quality of the product and the work that they could do. It was very easy to work with Legacy.
Wayne’s craftsmanship was excellent. I’ve done cabinetry and the work Wayne did and the way he did it was pretty outstanding. We are very happy with the product and results. That’s the goal.
The Legacy staff followed up and asked questions. They were thoughtful about any questions I might have. They returned emails or phone calls and were easy to work with. Everyone at Legacy did their work according to the schedule. There was no day that it wasn’t exactly as written and that is shocking.
Legacy’s Designer is very creative and has a lot of energy, but his design couldn’t be executed and I was left in the middle. I wonder if Legacy can really do renovations in condos. They assured me they do these everyday. This was a case study for Legacy on what not to do.
The staff are wonderful, the product is great, the price exceptional. Legacy’s Designer, Suzi Froese is a wonderful person, she is great to work with and she gets back to you right away.
I thought Kim Schellenberg was excellent as Legacy’s Designer. We had no problems whatsoever. She brought some unique ideas that made all the difference. Kim was amazing, friendly and outgoing. She was ready to help with our questions, she provided helpful suggestions and she was always available when we needed something. I have nothing but praise for Legacy. It was managed very well.
I’d recommend Legacy because Steve Kunz, the Designer, went over and beyond. He spent a ton of time and made quite a few changes that we wanted. The Installer, Paul was phenomenal. The showroom and all the employees were great. The follow up was good and the work was timely. We would definitely use Legacy again.
I liked that Legacy did everything as a complete package rather than having to go to different places and hire different Contractors. They did everything from start to finish. I liked the fact that they oversaw everything and if there was a problem they handled it. It took a lot of stress out of the renovation and was a totally enjoyable experience. Legacy people were professional and friendly.
Rob Turcotte, Legacy’s Designer, was marvellous. He was really good. It was his attention to detail and that he was taking his time that made him good. It didn’t matter how long it took. He listened and came through with a design that really suits our home.
Paul Wedel is an excellent Designer. He is very competent and works hard at what he does. I trust him. Paul is wonderful, is professional and easy to talk with. The Legacy staff worked very hard. I’m giving this a ‘4’ because of the trades.
The Legacy people were all professional; they followed up and made sure it was what I liked. John F did an excellent job of repairing the wood floor and protecting the existing flooring. All the Legacy staff were very pleasant to work with. They were really considerate. They made sure we understood everything and they answered all of our questions. We were very happy with everything.
There was a piece that wasn’t quite right, it was the tiniest bit off. Paul, the Installer, noticed it and had to do a customization on-site and order another piece. He made it look amazing. Paul was more specific than another person might have been. Paul was an advocate for our best interest. He found tiny deficiencies and was diligent to work it through.
We valued the design and the design process. The responsiveness after the order was placed needs to be improved.
Steve Kunz was amazing to work with; he is very knowledgeable. Legacy has a seamless process and the end result was amazing.
Legacy stayed on schedule, they were super helpful and we didn’t have to worry about anything. I felt perfectly safe with their people in my home. They worked well within the budget and the time frame.
I went in one day to the Legacy showroom. Jason Chambers was there. I had spoken with one other company before I went to Legacy. I found that the service with Jason and how he was educating me about the renovation was great. It was an easy partnership to go with Jason and Legacy.
I would recommend Legacy to anybody. Right from the first meeting with Susan Pilon, their Designer, they were so professional and pleasant. Everything was on time. The value was there for what we got. The cost was reasonable and we are completely happy.
We were super impressed with the installation process. The Installers were amazing. We even had a recent follow up to replace a door. It was really well done. Steve Kunz worked within what we wanted to do within the kitchen. He was cognisant about what we were willing to do and not do. Steve didn’t push us, but gave us a few options to make it better.
We were waiting on a few pieces that took a long time. The last guy who came out was great. I called into the office to say ‘thank you’, because he is phenomenal. He is a service manager and he was just helping out by bringing the last pieces. He went through and adjusted everything. He was really, really good.
Legacy was easy to work through. I’ve heard from others that Contractors can be difficult sometimes. The craftsmanship overall as great. The installer, John F in particular, took pride in his work, he was patient with us and he was a good problem solver.
I liked the choices Legacy offered. There was a choice of price range and a variety of things, all in one shopping experience. Their Designer, Paul Wedel is fantastic, he knows his stuff and he is anal about detail.
I would tell family and friends about Legacy. The service is good, the kitchen is perfect and they are on time.
The quality is excellent and Legacy guarantees their work if there is any issue. My parents had some issues after more than 10 years with their Kitchen Craft cabinets. They took in some hinges to get them replaced and Legacy handed over new hinges with no charge. There was no quibbling or anything. I think that they will do the same with me if that happens in another 10 years.
Susan Pilon sold the whole company; she made us believe in Legacy. She was awesome. I can’t say enough about Susan. She is friendly, a great listener, and she has been at Legacy for 25 years. They are great to work with. I’d do it again!
This is my third kitchen with Legacy. They did what they were supposed to do in a timely fashion. They worked like I wanted a Contractor to work. I’d recommend Legacy because they are professional and they get the work done properly and on time.
We knew we would end up with a ‘home run’ kitchen and we certainly did. We have seen how they work. We appreciate the quality of the product. It’s a ‘no brainer’ for us to use Legacy.
This is my 3rd renovation and my first with Legacy. Legacy is very approachable, very accountable, the work they did was very good, and the work of the Contractors they brought in was very good.
My wife had very good things to say about Paul’s installation work. I was really happy with the quality in the end.
It was an amazing experience. I tell everyone about Legacy. I was totally impressed with the customer service, from the service before the cabinets arrived, the delivery, during the installation and even after the cabinets were installed. The customer service was incredible.
When we were looking for people to help us with the redesign of the space, I was very comfortable with Bellasera and their Designer, Jennifer Mehalko. I liked Jennifer’s ability to work with us and understand what we were trying to accomplish. We have a great outcome that optimized our space.
Legacy’s Installer, James, was really good. He was very courteous, timely, efficient. He offered good customer care and he knew his product. James was the most valuable part of the experience.
The all around package was really good. I liked that they all came to the house with the Designer before the project started. They looked at the scope of work, so there wouldn’t be any surprises. They looked after all of the permits and there were no additional charges unless I asked for something new. It was as quoted.
Some things that went wrong or had to be fixed were minor. Legacy got on it right away. They lost a cabinet and had to re-order it. It wasn’t a huge deal. Legacy is reliable and they did a good job.
I valued the fact that they could accomplish my design within my price range. Legacy stayed within the budget. They were over a bit, but not much. They were very good at getting my design implemented. The service was great.
Rob Turcotte had a really good idea and we bought it! There were features and options that he took time to explain to me. My wife really liked him too. We’ve showed off the cabinets to all of our friends.
I’d recommend Legacy because of the customer service, warranty and the product.
We like the quality, personalities and professionalism of Legacy. The cabinets are beautiful. We liked Brad. His workmanship is excellent and he did it all by himself.
The design piece was really well done. When they came to install the kitchen, it was a Friday. My husband was there that day and the colour was wrong. When Steve Kunz came on Monday, he could see that it was the wrong colour. Steve said they would re-order the whole kitchen. My husband was really pleased with the Installers, James and John. It was the project coordination group that was the problem. I would still recommend Legacy, the kitchen is beautiful.
Overall, I think they are a good company and the people are good. I ended up getting a dud. Other people I know had different Designers.
I like working with Arno Switzer. He is a really good Designer. I like his insight and temperament. The service is good.
The service quality and the timing was good. They were fast and efficient. Their Designer, Kelly Muir, knew how to read me and she could tell what I was looking for. The Contractor and Supervisors were great.
I recommend Legacy because they are reliable to deal with. Legacy is on time, Susan Pilon is lovely to work with and my coordinator, Talisa, is excellent. The Legacy product quality is great and we love our Installer, Paul.
Legacy Kitchens has an amazing Designer. She really understood what we were looking for. She was helping us to make good choices because she understood what we wanted.
I’ve used Legacy on and off for 12 years or more. Working with Legacy is smooth and seamless. Paul Wedel makes my life easy. All the staff do a good job and that is a huge labour savings for me.
My experience with Legacy was top-notch. I was mostly dealing with Steve Kunz, their Designer. We had meetings with Crystal, Steve and myself. Steve explained everything so well. He and Crystal worked together to come up with a good plan and design.
Legacy’s Installer, Paul was wonderful! The whole thing went really well on Legacy’s end. I liked Paul’s attention to detail. I love my kitchen and everybody else loves it too.
They have a great product, lots of experience, Arno Switzer was wonderful and I have a great kitchen. Everything worked out perfectly.
I have nothing terrible to say about Legacy. It was not a horrible experience. The way the issue was handled wasn’t good. I’m now happy with the final product, however, the extra $500 charge is ridiculous considering Legacy did my whole house.
We had a few glitches in that some drawers had to be reordered and a bathtub didn’t come in on time. These were Sub-Contractors and we didn’t have to fight any battles. May and Dan looked after the issues. That is going above and beyond.
Legacy did a great job! Our cabinets are custom made, everything fits beautifully and the pricing was good. The Designer, Jason Chambers, listened carefully and he offered lots of suggestions which improved our ideas. He is very talented at maximizing the space. I’ve seen custom cabinetry in other places and, in comparison, our kitchen and bathrooms look really, really good.
There was a design flaw. When I called Arno Switzer, he was immediately on it to make sure the drawings were corrected before it went any further. This was really important and I’m happy that he responded so quickly. I have a beautiful kitchen.
The ability to see the showroom was helpful. We could see the cabinets in place, with colours and paints on the woods and the handles. It was very helpful. The Legacy product is very good and ‘the Mikes’ were great. They were super, very friendly and helpful. We were in the house during the process, so we saw them a lot.
The Installer, Josh was fantastic! The panels inside the entertainment unit weren’t coordinated for colour, they were neutral, so they had to come and fix that. Josh was very personable and worked solid. He wanted to work on a weekend and I offered that. He started work really early and when a problem arose he told me right away so we could discuss it. Josh told us they would be 5 days and it was 5 days. He worked solid.
This would be a 5 if the Installer were a little more service oriented. He is a hard worker and a great craftsman. He needs to be a little more warm and fuzzy and better with customer service skills.
Legacy is great. They are all lovely and great to deal with. My favorite part was the design part with Allison Pilbeam. I would definitely work with her again. I really enjoyed James, the Installer, too. He was very professional and his attention to detail was amazing. He has the perfect personality along with the skills for this job. James made sure things were perfect before he left.
I found Steve Kunz, Legacy’s Designer, amazing. He was what sold Legacy for us. We were considering Legacy and another company and Steve’s knowledge and excitement about our project sold us.
I’d recommend Legacy because of the quality of the product and the friendliness of the staff. With the quality of Legacy’s cabinets, you can’t go wrong.
Legacy’s customer service is very good, right from talking to Kim Schellenberg, to the Installer and to the additional things that we added onto the project. Legacy was timely and organized. The customer service was great.
We are very happy with the outcome and the design of the kitchen. The quality of the cabinets is excellent and the way it was done with the scheduling was amazing. May, Legacy’s Coordinator is a magician. I can’t imagine getting that all organized on my own.
I rank Legacy very high. I’m pretty happy with the overall job performance and organizing and management. It is good. If someone asked me, I would recommend Legacy.
Legacy made sure all the details were looked after. They listened to concerns, and the project was executed to the day of the schedule that we agreed on.
Legacy’s Installer, Paul, was amazing and we did run into some issues. One cabinet overlapped a light switch (wrong design) but he was able to fix it. There were 2 or 3 other things he fixed as well as he could. Paul did the best he could.
The guys are really good. At Spruce Bank, my own home, the guys were great. I have no qualms about that project. At Lakeview, I complained about the maple and the seam in the island. They were trying to reassure me that they thought it would be okay. There are gaps in the crown molding and it’s not what I ordered. I’m at an 8 for Legacy whereas before I was 9.5 or 10. For my house flips, Legacy certainly gives the wow factor. The kitchen I did in Lakeview is for a $1.1M home and it needed to be a recognizable brand name kitchen.
Legacy had good quality control and they respected what they were doing and the people they worked for. I can’t say enough good things about them. I would recommend them.
I really appreciated that once the mistakes were found that Legacy people were really good about not pointing fingers. I tried to do the same. Maybe I wasn’t clear in some areas and their Designer wasn’t clear with some things. The Installer, Paul and Shawn really came in and helped. They were instrumental in getting it all on track in a fair way.
The work was beautiful. They came back to fix the problem about the fridge doors. It was just the length of time for the installation and clearing the deficiencies that was difficult. I think Legacy needs to be faster in getting materials.
Our General Contractor switched cabinet supplier part way through. The direction to use Legacy was from the builder. The quality and colors with the other company surpassed Legacy and the other company was a better price.
I use Legacy on an ongoing basis because of the way that they operate and the service that they give.
I’d recommend Legacy because they were professional; good to work with; and good at fixing issues along the way. They respected us and our home.
I couldn’t imagine Legacy Kitchens doing any more than they did. Everything worked out well. I don’t have a ton of experience as it was our first kitchen. If renovations are done as Legacy did this one, then what is the problem with renovations? I could imagine other providers would do a lot less.
We valued Robert Turcotte’s design, plus, it came with all the support and recommendations of other Contractors and products. We had confidence in Legacy’s reputation and that was proven to be true through out the project. our experience.
Legacy is amazing. I am over the moon satisfied with everything that the people at Legacy did. There are about 6 people in the neighborhood who have used Legacy and their friends and friends of friends have all used Legacy as well. I wouldn’t think of going anywhere else.
I have seen Legacy’s work over the years on other projects and I used to work with a Calgary Builder who used Legacy. I have a lot of confidence with them and I am proud to take my clients there.
Legacy Kitchen’s staff were always helpful and attentive.
I valued the peace of mind. It might sound corny but having all the trades respond when they were supposed to, reduced my anxiety. I didn’t have to call the trades to follow up on the schedule. And the kitchen looks excellent!
Legacy’s part of the project was on schedule and I am happy with the end product.
Legacy is much better than average because of their professionalism, friendliness, and the quality of work. I use them for new builds. With some trades, I wouldn’t want them to interact with my customers, but with Legacy, I’m happy if they speak directly with the customers.
We’ve done a lot of renovations and owned a lot of homes. The majority of Legacy people were excellent, easy to contact, paid attention to detail and took notes. I didn’t have to become a General Contractor. Often, that can happen. For the most part, people showed up on time, did what they were supposed to do and answered questions.
We are super happy with the cabinets and the installation job that Legacy Kitchens did.
I love the new cabinets and the design. I love that we went from oak to white. They changed the design from traditional and it’s now much more modern. That appeals to me more.
I receive nothing but professional, timely and courteous service from Legacy Kitchens. The installation was fabulous.
Allison Pilbeam, Legacy’s Designer was wonderful the whole way through. She was easy to get a hold of in a timely fashion. When we had questions, she was there to answer.
Because I live just outside of Sundre, I find it difficult to find good trades people in this small town rural environment. That was one of my first questions to Noel at Legacy Kitchens. The fact that they would come to this location was really important for me and influenced my decision to use Legacy Kitchens. I place value in people. I valued their Designer, Rob Turcotte, who was excellent. I would highly recommend him.
Legacy Kitchens did their utmost in providing great service. The Designer, Allison Pilbeam took my Client’s through everything and helped them. My Clients are picky and they were very happy with Allison and all the staff at Legacy. The missing pieces came just before the Clients’ party! Legacy’s people showed professionalism in handling the issues related to how the Supplier dropped the ball.
I value the quality of the Legacy Kitchens product and that they have a warranty. Legacy won’t disappear. They have been around for a long time. Legacy Kitchens is doing an awesome job!
We ended up with a great result. I am very happy with Legacy Kitchens and 100% satisfied with the results and the quality of the cabinets. I am also 100% impressed with Legacy’s staff. They come pretty close to being Rock Stars.
Legacy’s Designer Kimberley is the best person to work with. I would recommend her name to friends or whoever I know. She is very friendly and positive. She provided great ideas, suggestions and she knows what she is doing.
We have already recommended Legacy Kitchens. When people walk into our house they are impressed with our kitchen cabinets. They are put together well.
Shawn, Legacy Kitchens’ Project Manager, was good. He was personable and quite chatty. Their Installer, Anton, did the final inspection and was pleasant and very accommodating. When he found that one of the cabinet pieces was the wrong colour, he was on top of that and found another piece.
I value the quality of workmanship, It’s very important for me and it’s very high at Legacy.
Legacy has good customer service; excellent tradesman and they are on time with their work. I just really love the product, the Allura cabinets. I would definitely use them again, but I’m now done my renovations for at least the next 20 years. I appreciated that Rob Turcotte came out to the house a few times and the Installer, Paul, was excellent.
Robert Turcotte, Legacy’s Designer was there from the beginning and available for us throughout the project. His availability made it feel more genuine, more concerned that he wanted us to be happy with the whole result. He wanted to ensure that the whole process was going well. He wanted to make sure we would be happy.
I would recommend people to go with Legacy Kitchens. They have a lot of cabinets to select from and they are more competent than others.
The is the first time we’ve done a renovation. We liked everything about Legacy Kitchens. It was perfect for us and I would happily recommend Legacy. Anybody who comes into our kitchen and admires and asks about our cabinets, hears about Legacy Kitchens. They did a wonderful job.
The Service Tech at Legacy Kitchens, Rick, was solution seeking for a few issues that we had. He was really good with the client on cabinet location issues. He ensured we would be satisfied.
We liked the Legacy Kitchens’ staff and the showroom. The whole process was perfect for me and my husband. There is no way I would go with anyone else but Legacy.
I have a trade company as well and I know the hurdles and all the moving parts that it takes to do a project. Legacy Kitchens achieved that and did a good job. I shopped at a few different places. Legacy’s selection has a superior cabinet supplier. Legacy does what they say they are doing to do.
In this case, I was the Builder and the Homeowner. I use Legacy Kitchens a lot. Sometimes I bring in a client for a custom build and sometimes I build on spec. I use Kelly, their Designer, all the time. Kelly understands my clients’ needs. She knows how to stay within budget and she doesn’t try to upsell all the time.
I would recommend Legacy Kitchens because they have a big showroom, a wide variety of product, they execute well and at an appropriate price.
Legacy Kitchens’ Service Tech, Andre, came out a few times. I made a few little nicks in the cabinets before Andre arrived and he appreciated that I was honest with him about that. He fixed it right away and addressed any concerns. He was willing to make it right. It was perfect!
To me the price point and value are important.
Because Legacy Kitchens cares, I would recommend them. You feel like you are the only customer they have and that they want to do their best for you. Legacy staff have a passion for what they are doing. They care from the start of the project right to the finish.
We ran into an issue with how the cabinets were measured. Legacy Kitchens’ Installer, Anton, did what he could to make it right. Anton did a beautiful job. Legacy’s product, service, and their installations are very good.
We valued the way it was all done by Legacy Kitchens – everything was on time. We had a number of things to arrange as well, like plumbing and electrical. Annette, their Coordinator, was very accommodating and she helped to make things run smoothly. Legacy made a plan and executed it really well.
I have been working with Legacy for many years. I am definitely satisfied. They are my only call for cabinets. I recommend Legacy to all my clients. Legacy’s pricing is reasonable. If there are problems, there are no questions asked. Legacy will fix it right away, It is done – no need for debate, they just do it.
I interviewed 6 companies just to find out more before I selected Legacy Kitchens. I went with Legacy because of Michael, their Designer. He was confident, and he had his group at my house within days to get me an estimate. He was on it bang, bang, bang and he was ready to go. Everyone knew what they were doing to provide an accurate package.
I would recommend Legacy Kitchens because I really like the cabinets. I really appreciate the service that Legacy offers. They are prompt, on time, they are willing to talk and explain things. I have no complaints at all.
If there were any concerns, Legacy Kitchens’ Project Manager, John took care of them. He was easy going and took time to review them with me. He was amenable and addressed everything on my list. John really went the extra mile on the ‘roll outs’ in our pantry. There were some issues that I didn’t think looked very good, so John had to customize a solution for them. He took great pains to make it right.
We value the end result which is made up of quality product, good installation and a creative design.
We like the end result of our project. Actually, we value everything about the project. Our kitchen now looks 100%.
Legacy Kitchens’ Designer, Jason was helpful, and it seemed like he was beside us all the way. He was really easy to deal with. He came over to the house, he helped us measure and figure out what we could do. Jason went above and beyond.
We had done a fair amount of checking and we found that Legacy’s pricing was quite realistic. We are happy to the point that we have put their cabinets in our new Showroom.
Everything went great with Legacy Kitchens. During installation we had an issue with the cabinets due to a mismeasurement by the countertop supplier. Robert, Legacy’s Designer, ordered a new one right way and it got fixed.
In the end, Legacy resolved all the issues.
Legacy absolutely did their utmost to ensure we would be satisfied. In the end, John asked me to look around one more time. He said if there is anything that you would like me to fix, I will fix it. When he left, it was perfect.
I think Legacy offers a good price point for the quality of cabinets. They offer a good variety of cabinets and the quality is good. Everyone at Legacy Kitchens was really professional. Their operation is very organized and their service is good.
I’ve recommended Legacy Kitchens to our neighbours and Legacy has already completed our neighbour’s kitchen. I’d recommend Legacy because of the professionalism and scheduling. In our experience, they finished on schedule and when they came back after it was all done, all the issues were resolved quickly. We weren’t left waiting. We were really happy with all of the people involved. They were very professional and the quality of the work was really good.
The Designer was a disappointment as they never reached out after the design. I’m glad that you followed up. I wanted to tell someone, and I didn’t know who to talk to.
Legacy Kitchens’ Project Manager, John and their Service Tech, Dan, were good about resolving the service issues. They understood that one of the faces on the cabinets wasn’t up to standard. They worked out a new design for the shelving and manually made up a piece.
The level of communication by Legacy Kitchens was superb. The quality of workmanship was excellent. Both Larry, the Installer, and May, their Coordinator, were absolutely wonderful.
I’ve never run into a company who is so responsible as Legacy Kitchens. Just the fact that they showed up on time, were always in contact and were easy to get a hold of set them apart. The first day, all the trades came to our home. It was really an amazing experience. Dan, their Service Tech was here, and Brian, the Installer and Derek, the Electrician as well. They listened to what we wanted, they provided alternatives and we discussed what could be done and not done.
Steve is very personable, he works in a timely fashion and I’m happy with the end product. Since that project I sent my Mom to Steve to design her cabinets. I think that speaks volumes!
I would recommend Legacy Kitchens because of the quality and workmanship and the all around general production. What I experienced, is what I expect other people are looking for.
Every time I had a concern or a worry regarding our project, I contacted Legacy Kitchens’ Designer, Jay-Dean, and she was on it. There was no time that she wasn’t focused on what I wanted. When I think of Legacy, I think of Jay-Dean.
The issues we had were systemic rather than with specific people. Some things weren’t caught because of the way the system was set up.
Jennean is awesome. She is patient, calm, she knows what she is talking about, and she provides an independent perspective. I’m now onto my 5th kitchen with Jennean.
Legacy is a great company to work with and if our case can be useful for planning for future renovations, that would be good. Legacy has kitchens down pat.
It’s the quality of the cabinets and how well they look.
It’s a wonderful product that Legacy Kitchens offers. It is exactly what we wanted, real walnut. The drawers are soft close and Michael, their Installer, as well as Mike, the Service Tech, made the fit and finish perfect. Every alignment and every gap is just right. They wouldn’t stop until they had it right.
I would recommend Legacy because we were quite happy with the final product that we got. We are happy with the installation as well.
This (giving feedback) is very helpful for the company and it’s good overall.
I’d have no trouble recommending Legacy Kitchens to neighbours and friends. They have a good product. We hear horror stories from people who have used other companies. Legacy has a timeline and they follow it. The job that Legacy did was on budget and very good. You can’t ask for more.
There were no surprises, only a few hiccups. The hiccups we experienced had nothing to do with Legacy Kitchens. It was the company we ordered the toilets from. Legacy Kitchens’ Coordinator, May, accommodated all the nonsense and then Adrian came back to install them. Legacy accommodated the delays with the toilets very well.
We valued Legacy Kitchens’ honesty. It seemed like they would listen to what the customer wanted and deliver what was asked for. They didn’t try to load us up on extras. I liked the ease of working with Legacy.
It’s everything about Legacy Kitchens that is impressive. I’ve worked with other builders and other kitchen companies. The colour of the cabinets is exactly what we ordered, and they take responsibility for ensuring everything is right. You cannot beat Legacy’s post installation customer care.
I feel like I lost the Designer along the way. She didn’t check back after a certain period. I emailed her about issues after the project got going.
I have shown pictures of my kitchen and everyone asks where we got it done. I’ve told everybody about Legacy Kitchens. We’ve used Legacy before and we know what they are all about. They are well priced and faster than other options in Olds. We like what they have to offer. It’s easy to go into the showroom and to pick things. Legacy has everything all laid out and we know what we can choose from.
Legacy Kitchens had to come back to fix something. The shelves weren’t level because the drills holes didn’t line up exactly and that needed to be fixed. They came back right away, it was no problem at all.
The quality of the product and the work was great, but I think it was the people that I valued the most from working with Legacy Kitchens. James and Kim knew what we wanted and they did the work the way we wanted it done.
If I ever do this again, yes, I’d use Legacy. We lived through it.
Our Legacy Designer really understood what we were looking for and I appreciated that. She stayed within the budget and looked for ways to not spend extra money. I was pleasantly surprised with that approach.
Things went really smoothly with Legacy Kitchens. We are happy with the results and would recommend Legacy to anyone. We were completely satisfied that things were as expected. We did small modifications after the fact. I have nothing to say that was a problem.
Kudos to Annette, James, Steve and Rick at Legacy Kitchens. I have nothing but accolades. We had a problem with a glass piece in a door and the door was a millimeter and a half longer than the door beside it. Legacy replaced it and not once did they make me feel uncomfortable for doing that. I pushed Legacy and they came through every day.
Kim listened to my input and my concerns. My father was also a part of the project and Kim acknowledged what he had to say too. The whole process and project transformed my kitchen to be very functional and modern.
Legacy has an awesome product and excellent service. I’m very satisfied in the end, but just not happy with the communication. I’m happy to know that they have a 3rd party getting communication, so that puts Legacy up on my scale because it shows that they care.
Michael was very thoughtful about what he was doing. He was willing to listen to what we wanted and he was willing to offer suggestions. Michael’s skill at interacting and communicating was a key component of the project. He was always respectful about finding out what would work best for us.
I liked the whole process; the design work; the way the Legacy approached their work; and the way they resolved all the issues promptly. If it weren’t for a couple of issues with the manufacturing, it would have been done on time as well. A few years ago, I had a bathroom renovated by another company and they promised it would be done in 4 weeks and it ended up being 9 months. You hear of horror stories with renovations.
I’d recommend Legacy Kitchens because of the quality, installation and the way they dealt with any concerns. One cabinet didn’t fit as well as I thought it should. They were able to rework it and satisfy any of my concerns.
We valued Steve, Annette and actually all the Legacy Kitchens’ staff. They were friendly and easy to deal with. We appreciated the end result, and the fact that they tried to do the best job they could. We are enjoying our new kitchen.
Anton, the Installer, was professional and he knew what he was doing. I explained what I was looking for and he got it and understood. I would outline what I wanted and when I got home it was exactly what I had asked for. Legacy provided good service and they earned the right for me to give them feedback. The reciprocal of receiving good service, is that you should take the time to provide feedback.
Steve, Legacy’s Designer, went above and beyond. He went the extra mile. The Home Owners were a difficult customer and Steve made sure they were happy and he did whatever was needed to make it work for them.
Legacy was on time and when they were done, they were done. Even small repairs they did quickly. You hear horror stories of people waiting months and months to get finished.
Legacy Kitchens had a schedule and they went by it directly. If I had any questions they were answered. There were a few issues that came up afterward and Legacy was immediately out to my home to repair the issues. I think they even went overboard and repaired some damage that I may have done.
It was probably our interaction with Jennean, Legacy Kitchens’ Designer, that we valued the most. She was a very big help and really easy to work with. We had similar tastes, so I think that helps.
Legacy’s workers are extremely professional. They arrive prepared. They are clean and they protect the floor. The Installers such as Josh and Anton are fantastic and I know our clients appreciate that.
Gavin was easy to work with from start to finish. He worked within our existing structure as this was a renovation, not a new home. Gavin did a good design without being able to move a wall. The design is very suitable for the space that we have. I think he did a good job.
The final outcome of the project was well done. It’s not cheap but I think we got what we paid for.
I realize that nothing is perfect on any project, something will inevitably go wrong. The question is when mistakes happen, how do you deal with it? Legacy Kitchens did a good job and handled it with no question. A few doors came incorrectly, they didn’t hesitate to reorder new ones. I had issues with the ceiling but Legacy took care to get the supplier back and fix it. I felt they did quality work and they delivered what they said they would.
Legacy Kitchens looks after all parts of the project from start to finish and we appreciate that. We are happy with the end result.
Legacy was just fabulous from the interaction with the Designer, to the finished product.
Allison helped me with the design of the cabinets and she had good recommendations. I did not feel any pressure.
I was disappointed with the Design and Implementation aspects of the project but Legacy’s Service came through. My faith was in John and he delivered. I appreciate the call back from a third party.
We were really pleased with the quality of product, which was outstanding. The service and all staff were excellent. Any issues were very minor. We’ve wholeheartedly recommended Legacy Kitchens to people we speak with.
Legacy Kitchens’ Coordinator, May, gave us a great timetable that showed when the trades would come. There was a delay in getting the sink and May made sure there was no overall time delay.
If I had to pick one thing that I valued the most about Legacy Kitchens, it was that the service was fabulous, from Kim, the Designer, and right through to the service follow-up.
Legacy Kitchens was very good. Even the receptionist was great. The first time I went into the showroom, I had my granddaughter with me. She had her iPad to amuse her and the receptionist was entertaining her and gave her a cookie. I was able to talk to my Designer. It was great.
Paul is one of the best in the business. He is experienced, he is a great Designer, and he has good ideas for different situations. It’s the service from Legacy Kitchens that I value the most, particularly in the design process. Paul is great at what he does. He does on-site mark-outs that are the best I’ve seen.
I think we got a lovely kitchen for a reasonable price.
Legacy Kitchens made sure issues were dealt with even after the walk through. We find small issues and they came for a look and fixed it with no resistance. That’s what you want.
I am really pleased with our renovation by Legacy Kitchens. I look at the before pictures and it is amazing. Our kitchen cabinets go to the ceiling and before, we had a wall that was bare. We have a step down into the family room and we opened that up by 18″ and it made an incredible difference. We have a window that opens, it looks much bigger and we can see our backyard. The difference is amazing. I am so happy we went in this direction. We knew it would be good and it turned out so much better than we thought it would be.
Legacy is professional; they measure everything and it fits really nicely; the detail is clean cut lines; their people are very respectful. All people at the site were very clean, organized and there were no problems.
Michael, the Designer, with Legacy Kitchens is excellent. He really knows my needs and he knows what Legacy can provide. I’ve worked with Michael a few times. He is very approachable and so easy to talk to. Michael was very helpful in accommodating us and in providing insight about the product.
I found Legacy easy to work with. They were professional. There was a range of choices, although not necessarily what I was looking for.
There was one small issue with the timing of the plumbing. The Coordinator at Legacy Kitchens got back to us and sorted it out. We chose Legacy Kitchens because of the comments from other people and Legacy’s overall ability to understand what is going on with the project as a whole.
I valued having good craftsman who take pride in their work.
I liked Legacy’s Designer, Suzi and I recommended her to my clients. Michael and Mike were great. It was not a problem for them to do it right. Sometimes trades people say um and ah, whereas Michael and Mike went above and beyond. I have no complaints.
I would do another project with Legacy but would not want to use their Subcontractors. The actual work and the outcome was fantastic. The kitchen is super functional and really well organized. Legacy resolved issues to the best of their ability.
The biggest thing about Legacy Kitchens is how organized they were. They answered the phone right away. The scheduling was spot on. The project was done over a 6 week period and the scheduling was awesome. We added on a few things and tweaked a few things, so from a customer service perspective, Legacy was excellent.
Daniel, the Service Tech with Legacy Kitchens, sure knew what he was doing. We had one concern with the pantry doors. The doors did not align. It is a place that shows, because it is where the living room starts. Daniel worked hard on that, but it wasn’t perfectly level to what it should have been. He had to come back because I could still see the shelving through the door. The customer service really impressed us. We had no push back. Legacy had responses right away and the quality of service was exceptional. They never argued.
We really liked that Legacy Kitchens was the designer, the installer, and the organizer of all the electrical and plumbing work, and moving the wall. They coordinated the flooring, backsplash and the painters as much as they could. It was a one stop shop for the entire project. There were many fingers in the pie – everything from the permits to the subtrades. They did a very good job of organizing and keeping us informed. We weren’t here, and for it to turn out as well as it did, was an excellent outcome.
Their communication and organization were inconsistent, but I don’t want to be too harsh. The quality of work was very good and they definitely made an effort to rectify the issues we had. They got us across the finish line.
We liked Jason, Legacy Kitchens’ Designer, from the moment we met him. He was great at answering questions, especially with me doing the sub-contracting work myself. I don’t think that answering my questions would have been easy. Jason listened and he believed in us. It worked out great. My wife is very particular and Jason listened a lot. I’m an Engineer and also very particular. A lesser person than Jason couldn’t have done it.
I’d recommend Legacy for a lot of the reasons. It is the quality of product, timelines, thoroughness and being on schedule. They are professionals, whether they are working with a Contractor or Homeowner.
There was some damage on the fridge gable and Legacy Kitchens sent someone to repair it. There is a scratch mark where the recycling container screw hit a panel. They are coming to repair that. Legacy met our needs. It was a good process.
Overall, they were pretty good. We went and had a look at a few other places as well.
We recommend Legacy Kitchens because they are so efficient. They know exactly what they are doing.
Legacy Kitchens’ Service Technician, Andre, came 2 to 3 times because there was a misunderstanding. The pantry was to have 5 shelves and it came with 4. So Andre measured and submitted the order. The Supplier didn’t read it properly and the shelves didn’t fit. Then, it was the wrong finish. We got 6 shelves in the end. It didn’t bother me, the staff were all so pleasant. Legacy’s staff were so understanding because I was so lost with the project. Everyone tried to help me as much as they could.
We valued Legacy Kitchens’ ideas and the layouts that Gavin, their Designer, did for us.
I would give Wayne their Installer a 17++. He was great. I’m a Developer, so I know the questions to ask and he knows how to answer them. Wayne represented Legacy Kitchens very well and he knew how to correct problems in a timely manner
Legacy stands behind their work and they did a great job. Their Designer is very personable and he follows through. He does what he says he will do.
Renovation and home construction can be a nightmare. It’s hard on the budget. It can turn a family upside down. Legacy Kitchens handled it so smoothly. They kept us up to date. There were only two times over 7 weeks that we weren’t sure if a trade was coming or not. That is unheard of. Legacy’s work is all encompassing. It included flooring and wall removal; this was a big project. Legacy handled it all.
Due to minor defects on the cabinets, a few had to be reordered. Legacy Kitchens’ Service Tech, Andre, was prompt in doing that. We were asking a lot of questions and we had concerns. He ordered everything for us. It all came in on time. We would definitely recommend Legacy Kitchens to someone else.
Legacy Kitchens handled newbies like us very well. They were always professional. They never let it show if we had silly questions. We’ve never been through this before. They could answer any questions or concerns. I valued that very much.
This time when one thing went wrong then, 20 other things went wrong. It was no one’s fault. I was sure happy when it was done. In the end, we are happy but we were not satisfied with the way it went.
Jennean, the Designer, was fabulous as she understood what we would be okay with and what we would not be okay with. At the first meeting, she was attentive so she could understand what we wanted. It was a good experience.
I have no cause for dissatisfaction. I know the quality of Legacy Kitchens’ product. Things worked very well for me and I was absent through the process. I’m sure that when someone is there they would do an equally good job. I reviewed everything when I went to the condo and to see the finished product. All of it went extremely smoothly. When I had seen everything, I wrote to Suzi, their Designer, and told her that my expectations were exceeded. I was thrilled.
This is the second home we have done with Legacy Kitchens. The first was a home in Radium. We were happy with the quality, the price and the service. Legacy really wanted to make us happy. The two cabinets were ordered wrong and that was it. After waiting 2 weeks for the 2 new cabinets to arrive, there were a couple of issues. Ryan fixed them right away. They would do anything to make us happy.
Legacy Kitchens is prompt, professional, and with on time delivery.
Every project has ups and downs and ours sure did. I’d suggest that people do their due diligence and watch the trades to check everything they do. It’s good to hear Legacy values feedback and I think they will fix the bad stuff. Absolutely, someone is listening. I want to see Legacy succeed. Tradesman are artists. It’s a Calgary company. We want to see them do well.
Paul did an amazing job paying attention to the design details. There were no issues at all. He was prompt through the project and well experienced and practical. Paul knocked it out of the park for us.
Legacy has quality people and they do quality work.
Legacy Kitchens’ Service Tech, John P, moved heaven and earth to fix the microwave issues. Legacy worked to resolve any issue and they didn’t leave you hanging.