Experience Factors

Cabinet Solutions Overview

One measure of customer loyalty is that loyal customers are a) satisfied with their purchase, b) will repurchase again and c) will refer their friends and family.

Customers share how satisfied they are with their experience of Cabinet Solutions and how enthusiastically they recommend Cabinet Solutions to friends and family. Landlords and renovation contractors express how well their streamlined design, order and delivery process works. They also express that the cabinets are reliable and durable.

Here are some examples of what their customers share:

Cabinet Solutions’ Designer was extremely helpful and went out of her way to make sure we were satisfied. The price was OK, the delivery was on time, and the quality was good. Peiter K, Calgary, AB.

Cabinet Solutions was easy to deal with, their designer was straight forward and there was no BS. I would definitely use them again. Scott W, Panorama, BC.

I would recommend Cabinet Solutions. They have a good quality product, reasonable service, the original delivery was on time, and a good price. I am a repeat customer so that should tell you something about how I feel about Cabinet Solutions. If I didn’t like them, I wouldn’t have used them again.
Doug K, Calgary, AB.

We already have recommended Cabinet Solutions. We are happy with the cabinets and they were reasonably priced. They were kind, polite and very helpful. Their Designer, Shawna, did her job very well and she covered everything.
Cecilia C, Calgary, AB.

Cabinet Solutions offers very good product, and if you are ordering custom cabinets, they make sure you are 100% satisfied. Teri is great to deal with and if there are problems, they are cleared up immediately. Karen P, Calgary, AB.

Design Experience

We consistently hear that Cabinet Solutions’ Designers listen and are friendly, helpful, and knowledgeable about kitchen design. We also hear that Designers are professional, responsive and do not upsell. Customers talk about Cabinet Solutions’ Designers being detailed, thorough and willing to answer all their questions. Their Designers will also step in, to limit oversights and help save money.

Some customers use Cabinet Solutions’ online tools to initiate a cabinet design while others prefer to bring their drawings and sit down with a Designer to create the design. We hear that customers appreciate the flexibility.

Cabinet Solutions Designer, Kaitlin, was very helpful, friendly and made a lot of very good suggestions. She always made herself available when we needed her. She confirmed everything and we had zero issues. She made the experience easy and simple. Their professionalism, the quality of the product, and the price is why we would recommend them. Dannie G, Calgary, AB.

I brought in a plan and Shawna made good suggestions as to how to improve it. She tweaked it and to make it exactly what I wanted. She also was helpful in returning the pieces I didn’t need. Their Customer Service is very good and what I value the most is their friendliness. John W, Calgary, AB.

Teri has great ideas. She listens to what you want and implements them, and she is not afraid to tell you if she thinks something won’t work, like the size of the moldings. I feel Teri saved me a lot of money by suggesting just replacing some doors of my built-ins instead of replacing everything. Jeff S, Calgary, AB.

Their Designer was easy to work with. It was good to be able to do it from Banff, so I didn’t have to drive into Calgary. Their product is definitely good. There is no question that it is superior to Big-box store product. Megan K, Banff, AB.

We wanted to change the bottom cabinets for drawers, so the design was pretty simple. Cabinet Solutions’ Designer recognized that our measurements didn’t add up, so she helped us fix it. We would recommend Cabinet Solutions because of the attention to detail, the quality of the cabinets, and price. There were no hiccups. Rika A, Calgary, AB.

Customer Value

Customers regularly inform us that Cabinet Solutions provides quality preassembled cabinets for a reasonable price. In addition, their Designers provide professional guidance, advice, and direction in planning cabinet layouts. Customers share how easy it is to order cabinets and how pleased they are with the process, the quality, and the pricing.

Here is a cross section of what customers have shared:

Cabinet Solutions has good product, and you get value for the dollar. I value that everything worked fine, that it was an easy project and we got good quality.
Gene L, Calgary, AB.

I would recommend Cabinet Solutions because they provide good value. The cabinets are cost effective and met my needs. They are in stock, can be delivered promptly and I didn’t have to assemble them. Their Designer made me feel like I was a priority. She asked probing questions, really listened and we felt that she understood us. Lorne W, Calgary, AB.

It has always been easy and painless working with Cabinet Solutions. I recommend Cabinet Solutions all the time. I like their service, their price point, and they have what I need in stock. Greg B, Calgary, AB.

Cabinet Solutions’ product is better quality than other suppliers. I wanted to do the installation myself and that works with Cabinet Solutions. The price was fair too. I brought in my design, and Kaitlin picked out a few places where it could be improved. They were small things, but I appreciated her attention to detail.
Eric S, Calgary, AB.

Cabinet Solutions’ staff are knowledgeable, and their prices are reasonable. I gave their designer the dimensions and told him what I was looking for. He was knowledgeable and explained options within my budget.
Ruichao W, Calgary, AB.

Customer Care

We continuously hear that Cabinet Solutions staff care; they listen and are responsive to customers’ needs. When they describe their experience, customers express that the staff are courteous, professional, caring, easy to do business with, responsive, impressive, and are efficient.

We often talk to customers contacting Cabinet Solutions from out of town or other provinces to design, supply and deliver their cabinets.

Cabinet Solutions’ Designer, Teri came back with some great ideas, especially for our kitchen sink. Our final design was an amalgamation of everything we talked about. The cabinets are nicer than what we have in our main house. The soft close doors are a nice touch. We wanted a quick turnaround, and Teri gave us that. It comes down to a great product, a great process, and the cost was good.
David G, Christina Lake, BC.

Cabinet Solutions is straightforward to order and to deal with. They make it easy to do business. Their cataloguing numbers are also straightforward. This is my third project with Cabinet Solutions and their Designer is great to deal with. I am impressed with how quickly she responds to my order. She is accurate and very efficient. Jim W, High River, AB.

Shawna was courteous and professional. She got back to me quickly. I like Cabinet Solutions’ prices, their customer service, and the quality of their products. I value the ease of dealing with them. Vern M, Calgary, AB.

I looked online and made a few phone calls and Cabinet Solutions got back to me quickly. Teri was able to do everything over the phone and internet, until I was able to get to Calgary to see the samples and features. They have a broad variety of cabinets from entry level to higher, depending on your budget. The installed cabinets looked really nice and I didn’t break the bank. Nova I, Kelowna, BC.

Everyone I dealt with at Cabinet Solutions impressed me. They were easy to do business with. I got what I needed and got it quickly. They took good care of me. I value the good service I received. Peter N, Calgary, AB.

Product Quality

The feedback we receive from customers is that Cabinet Solutions provide good quality product. Customers are pleased that they can purchase quality cabinets and leave with them the same day. Customers often share the quality is better than builder grade.

We consistently hear that clients are impressed with the quality of the cabinets for the price.

Cabinet Solutions has better quality cabinets than the builder grade cabinets we have in our kitchen upstairs. I would recommend them without hesitation. We did not feel the pressure like we did from other places. The price at Cabinet Solutions was better too. Kelan B, Calgary, AB.

I was on a very tight deadline, and everyone at Cabinet Solutions was accommodating. The responsiveness and the quality of the product is what I valued the most. Nathalie P, Calgary, AB.

I have dealt with Cabinet Solutions twice and have been very pleased because of the price and the quality of cabinets. I did research the first time I used them. When it came time to do another project, I automatically chose Cabinet Solutions. Joe M, Calgary, AB.

I would recommend them because of the overall experience. They were helpful, friendly, the price point was right, and the product quality was good. It was a good match for what we needed. We were very impressed at the quality for the money that we paid. Barry M, Calgary, AB.

Professionalism

A common theme from customers is that Cabinet Solutions’ staff are professional. People consistently share that the staff are friendly, helpful, available, responsive, polite, straightforward, on time, efficient, provide good service, met their needs and made the experience easy.

One thing that customers appreciate is the proactive communication. Cabinet Solutions’ staff clarify and double check the details.

Cabinet Solutions Designer, Kaitlin, was very helpful, friendly and made a lot of very good suggestions. She always made herself available when we needed her to. She confirmed everything and we had zero issues. She made the experience easy and simple. Their professionalism, the quality of the product, and the price is why we would recommend them. Dannie G, Calgary, AB.

Cabinet Solutions was very good about getting back to me. Everyone was polite and professional, and the price was good for what you get.
Corinne G, Calgary, AB.

Cabinet Solutions know what they are doing, are professional and have inventory so the process can be quick if need be. Their designer went above and beyond to give us good service. He is very knowledgeable. Ron G. Calgary, AB.

Cabinet Solutions were on time, they met my needs, and they had a variety of selection. They were professional and I like their product. Teri was pleasant and friendly. Justine H, Calgary, AB.

Selection

Cabinet Solutions customers routinely share how pleased they are with the selection of preassembled cabinets. The ability to design, select, and leave with cabinets that are ready to install is very convenient. They appreciate the time and cost saved by not having to assemble the cabinets.

I went to Cabinet Solutions with a rough drawing and Teri helped me put a design together. She gave me the numbers and a quote, and I left with a load of cabinets the same day. It’s an easy option for me. I have already recommended them to others. It was fast, easy and a good price. John W, Canmore, AB.

The quality of their cabinets and the selection met my needs. I have already recommended Cabinet Solutions because of the ease of getting fully assembled cabinets that you can pick up immediately. Kaitlin was attentive, responsive, answered all of my questions and guided me through the process. It was a great experience, and she was always available to point me in the right direction.
Drew S, Calgary, AB.

I would recommend Cabinet Solutions because they provide good value. The cabinets are cost effective and met my needs. They are in stock, can be delivered promptly and I didn’t have to assemble them myself. Their Designer made me feel like I was a priority. She asked probing questions, really listened and we felt that she understood us. Lorne W, Calgary, AB.

Support

Customers talk about the support they get from Cabinet Solutions from the design stage to pick-up/delivery, to installation, warranty and return of additional parts.

The things we consistently hear include: they act with urgency; they respond in a helpful way; they have no qualms in replacing damaged parts; they resolve issues.

Kaitlin was awesome. She got back to me quickly and ordered the cabinets in a timely manner. There was a cabinet door that was nicked, and needed to be replaced, and she did so immediately. The matter was rectified ASAP. She was great to deal with. I would recommend Cabinet Solutions because of the quality of the product, the ease of ordering, and there were no hitches to the process. Jason Y, Calgary, AB.

Cabinet Solutions acted with urgency when there were issues, and it was very helpful. I did return some items because there was some damage during the shipping. They were able to find me replacement parts. I value the durability of the cabinets. Bill W, Crossfield, AB.

Teri was helpful and guided me through the process. I was emailing her constantly, and she always responded in a helpful way. She showed me on the computer what I was getting and that was amazing. The experience with her was easy. They have good quality product, and they were easy to deal with.
Krista, Calgary, AB.

I like Cabinet Solutions’ products. I have used them before. They had no qualms in replacing any dinged cabinets. The quality of the cabinets is what I value the most. Lasha A, Calgary, AB.

I mis-measured a cabinet, and when I let them know the error, they changed it without charging me. That is good Customer service. I have used them before. Everyone was pleasant and returning pieces for a refund was easy. Their price is good for what you get. Neil W, Calgary, AB.

Delivery

Whether you are picking up cabinets or having them delivered, we consistently hear about the care and attention received. Customers often share that when you are picking up, staff help to load the cabinets, explain the contents of the boxes and confirm everything is included.

When delivering, staff are on time and careful not to damage anything while unloading.

Mike was very considerate in loading the cabinets and stopped me before I drove off without the hardware. I have recommended Cabinet Solutions because of their high quality and their reasonable price. Kevin H, Calgary, AB.

The delivery guys who brought the cabinets were very nice. They told me what was in each box, and I had more than enough pieces to do my project.
Kevin R, Calgary, AB.

Everyone was very courteous. When they delivered the cabinets, they took care not to damage my floors that I had just put in. Overall, it was a pretty good experience. Alex C, Calgary, AB.

Cabinet Solutions was very helpful in how the order was loaded. They asked if it was all going to the same place, so it could be loaded with ease of unloading in mind. They also guided me in handling the boxes so they wouldn’t be damaged. Jim W, High River, AB.

Cabinet Solutions

After conducting hundreds of detailed client interviews, Client Insight learns a lot about what people like and dislike.

Experience Factors