JORI Logistics

4.7 out of 5 stars

490 reviews

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0.89

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87 %

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Description

JORI Logistics is a family-owned Calgary based logistics company offering boutique customs brokerage, customs consulting and freight forwarding services. JORI specializes in the Canadian and American markets while being able to move goods anywhere in the world.

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Operating since: 1992

HEAD OFFICE:

JORI Logistics

1323 44 Ave NE

Calgary AB Canada

T2E 6L5

TYPE OF BUSINESS:
Freight Forwarding & Customs Clearance

INDUSTRY FOCUS:
Logistics

MAIN OFFERING:
Freight Forwarding & Customs Clearance

PHONE: 403-571-3200

WEBSITE: jorilogistics.com

What People Value Most about JORI Logistics

After conducting hundreds of detailed client interviews, Client Insight learns a lot about what people like and dislike.

Our role is to conduct detailed interviews with JORI Logistics’ clients at every stage of their experience. The primary objective of this research is to help JORI continuously improve the customer experience.

This review offers an unbiased summary of what people share. Use the menu to navigate through the list of experience factors.

Experience Factors

JORI Logistics Overview

Client Insight has conducted over 450 customer experience interviews with JORI Logistics’ clients since 2017. Clients often share they would recommend JORI without hesitation and here are some of the reasons:

  • JORI staff are easy to work with, responsive and care about our success.
  • They offer both customs clearance and freight forwarding.
  • JORI has knowledgeable and proactive staff who help us get the paperwork right.
  • JORI staff work hard to save us money and minimize delays at the border.

JORI Logistics is a one-stop shop. They can do the entire package, customs and freight. With just one call or email, I can get an entire shipment from the port to our yard. Michele is responsive and great to work with. She always has options for us: from ‘slow and cheap’ to ‘fast and expensive’ and everything in between. She makes it easy. Sarah is good as well and she gets back to me ASAP. JORI’s response times are great, and I find them competitive.
Steve G, Japa Machinery Group, Acheson, AB

I have been working with JORI Logistics for 10+ years. They have always taken care of our international shipments and I am happy. They always get the job done. Shadi H, Marcos Restaurants Equip, Edmonton, AB

I would recommend JORI International without hesitation. They do brokerage clearing with no issues. They get the job done right.
Hartley K, Superior Power Products, Calgary, AB

I would recommend JORI because of their customer service on both importing and exporting product. I find their staff knowledgeable, and easy to deal with. JORI gets the job done, so I don’t have to worry.
Cheryle L, Lowe Mechanical Sales, Calgary, AB

Service Experience

Clients share how pleased they are with the JORI service experience. Specifically, they appreciate that JORI takes the time to understand their needs and ensure shipments don’t end up with extra fees or delays at Customs. JORI’s staff also provide excellent service with quick response time and a personal touch. The expertise prevents costly errors that shippers may otherwise incur.

I would rate JORI at 100%. They know our business inside and out and they do a spectacular job for us. I wouldn’t dream of going elsewhere. Their quality work and ability to act on our behalf is what we need. Their Customs CSR, Sarah, goes above and beyond for us and things run smoothly. She does everything in her power to make things happen and has performed miracles for us in the past.
Brad K, Modern Tool, Calgary, AB.

I appreciate the ease of doing business with JORI. I like to have as few moving parts as possible so JORI makes my life easier. We are a busy company. With JORI Logistics, I don’t ever have to worry about my shipments getting cleared, it just happens. This makes me happy. Jill H, All things Jill Inc, Calgary, AB.

JORI is easy to work with and they get the job done. Their Freight CSR, Gary cares and wants to get our product to customers on time. We communicate very well. I give him a plan a week in advance, and he makes it happen. He lets me know if anything is missing and is available to help.
Sandy B, Aurora Cannabis Enterprises, Edmonton, AB

JORI is consistent, and their staff are accurate and know their business. We have been audited in the past and have never had an issue. Our shipments have low, tight margins; late shipments are very problematic for us. JORI makes sure our product gets cleared and forwarded. JORI is easy to access, and they get what we need done in a timely manner. Every time we have needed JORI they have been there for us. John G, Alberta Tubular Products, Calgary, AB.

I think that Alex with JORI provides amazing customer service. If I have a question, she gets back to me within an hour. If she has a question, she asks me right away and focuses on clarity, so she understands the situation. With Alex, there is no secret cost or secret about what is going on. Nothing is sugar coated, she tells me exactly what is happening.
Kimberly B, Sungold Specialty Meats Ltd, Innisfail, AB

Customer Care

Clients repeatedly tell us that JORI’s staff are pleasant, responsive, and easy to work with. We hear that they are knowledgeable and able to explain technicalities in easily understood language. We often hear about the great service JORI staff provide, going ‘above and beyond’ to ensure material crosses the border and/or is delivered on time.

JORI staff are all very professional and always there to help. Any time I leave a message or send an email, they follow-up ASAP. It supports my business as I only have to ask once and JORI makes it happen. All their staff are good at their jobs and they get things done. Zahid M, Probe Technologies, Calgary, AB.

JORI Logistics makes my job easier, and they make me look good. They get back to me in a way that gives me a clear understanding. JORI is on top of all the CBSA updates on shipping and duty, which helps us save money on duty charges. If we have a crate to ship late in the day, JORI will do what they can to make it happen. Other companies just say, “wait until tomorrow.”
Michael C, TWA Panel Systems, Edmonton, AB

We just completed a big US project. The communication was very good, and everyone was on top of things. There were no issues, and all the touch points were covered. We are very happy with JORI’s service and have had no need to look further. Andrew N, Hallmark Tubulars, Calgary, AB

JORI International is a smaller business but they give us exemplary personal service. Their Freight CSR, Gary, is hands on. This is what gives our staff the comfort to use them. Jonas C, Aurora Cannabis, Leduc, AB.

Support

Sometimes resolving issues with Customs requires a great deal of patience and persistence. Clients share that when problems occur, JORI Logistics’ CSRs step to the plate and work on their behalf to resolve issues. We are regularly informed how easy it is to work with the staff at JORI.

JORI knows what they are doing, and they do it well. They do their best to resolve any issues that arise to expedite our materials. JORI makes things quick and easy. Jitender G, Gaba Stone, Calgary, AB

If there is inadequate paperwork in a truck, JORI takes the time to get the customs people to fix it. They don’t get mad at us. JORI will find what is needed and get the shipment delivered. They do all the work required to get the truck on the road. Other companies just say, ‘no way’.
Tanis B, Kowal Construction, Crossfield, AB

Everyone at JORI Logistics is responsive. I called yesterday because our Shipper did not supply the right paperwork. JORI worked to get it across the border and make things right. They are super easy to work with. JORI staff are friendly and responsive. Jackie M, Wash Pros Inc, Edmonton, AB

JORI does everything very well and they are easy to work with. We have used other companies; JORI was a better experience. I already have recommended people to JORI. Brett, JORI’s Freight CSR, communicates well and he is very responsive. Wes M, Heathen’s Brewing Inc, Langdon, AB

Professionalism

Customers routinely share that JORI Logistics is a company of professionals. We consistently hear that JORI staff are knowledgeable, caring, and professional.

We used JORI International with previous companies we owned. They are always very good, and they have never let us down. I would recommend JORI because of the level of professionalism and care they give.
Jean-Marc V, Foraco Canada, Calgary, AB

JORI is knowledgeable, prompt, and easy to deal with. They look at different solutions for my needs, they help with customs both import and export. JORI staff are all professional and understand the business. They help and look for solutions when I need them. Nicolai P, Cold Bore Technology, Calgary, AB.

JORI has come right to my shop. They have made our overseas and China shipments way easier. JORI has qualified professional staff who are quick to respond. We have had no problems with them and we are happy with their service. They follow up on things regularly and always seem to point me in the right direction. Steve P, Pressure Control Solutions, Red Deer, AB

Value

The value that JORI Logistics provides is evidenced by their clients. They have told us that JORI is a one stop shop for customs and freight. JORI’s clients appreciate JORI’s response times, the ease of doing business and their competitive pricing.

<em>The person-to-person connections within JORI Logistics’ entire group is what I value the most. We feel everyone tries to stay connected. They are consistent with their service and price; JORI has kept their promises, it wasn’t just a sales pitch. <strong>Meri P, JORI Customer, Calgary, AB</strong></em>

<em>We switched to JORI Logistics after being unhappy with a previous provider. We discussed our needs, how we would work together and what wouldn’t work. It has been going great. JORI has been honest about their pricing and there have been no hidden or surprise charges. We have since grown our business and they have treated me fairly. JORI is there when I need them. I also appreciate there are no extra fees for low volume. <strong>Chris K, Vek Environmental, Edmonton, AB</strong></em>

<em>Recently we had parts missing from an order. It was shipped separately, and the paperwork was wrong due to the Supplier’s error. Harprit persisted and called three times to resolve the issue and ensure we had no penalties or problems. This level of follow up is indicative of their service. We are a small company and cannot afford costly errors. To have a company like JORI help us is important and it has been a good experience. <strong>Ben C, Western General Ltd, Wetaskiwin, AB.</strong></em>

<em>My experience so far with JORI Logistics has been great. They really go above and beyond. They are a local company with great service, everyone is good at their jobs and nice to deal with. They have good prices on shipping as well.</em>
<em><strong>Jennifer L, Pipecare Inspection Services, Calgary, AB</strong></em>

<em>JORI provides convenience and consistency in their service. The results I get from JORI are easy and successful. They meet my needs. JORI seems to work well with no issues. <strong>Sanaz A, Genetic Reflections, Lethbridge, AB.</strong></em>

Delivery

JORI Logistics’ clients convey to us that JORI consistently ensures their shipments are delivered accurately and on time. JORI’s problem solving capabilities make their clients’ lives much easier by getting the job done right.

<em>JORI are consistent, and their staff are accurate and know their business. We have been audited in the past and have never had an issue. Our shipments have low, tight margins; late shipments are very problematic for us. JORI makes sure our product gets cleared and forwarded. JORI is easy to access, and they get what we need done in a timely manner. Every time we have needed JORI they have been there for us. <strong>John G, Alberta Tubular Products, Calgary, AB. </strong></em>

<em>Logistics in general is a nightmare and with the always changing areas such as duty. JORI’s Freight CSR, Brett, makes things easy for us, and he often advises us we have a problem before we even know we have an issue. He is extremely helpful and goes above and beyond for us. We have never had a problem with anything Brett has done for us.</em>
<em><strong>Nathaniel C, Endeavor Technologies Corp., Calgary, AB</strong></em>

<em>What I value is that JORI is prompt and provides excellent service. Our shipments are time sensitive and JORI does a very good job for us. Jackie realizes how critical things are for us and she helps JORI deliver.</em>
<em><strong>Mike M, Livingworks Education Inc, Calgary, AB. </strong></em>

<em>JORI does several things that are important: They are always making sure we get info we need and when we need it. They track our shipments and provide timely delivery of product. </em><strong><em>Glen S, Wilo Canada Inc, Calgary, AB.</em> </strong>

Educate

We hear that JORI staff take the time to explain cross border shipping processes to their clients. Customs duties and rates are continually changing but customers say that JORI staff take the time to educate, explain and provide the information they need. We also hear that JORI University seminars and training are valuable and cover relevant topics.

<em>JORI staff respond quickly and are knowledgeable. I go to them for guidance, and they dumb it down so I can understand it. Elaine is very helpful and caring.</em>
<em><strong>Janis B, Impex Solutions, Airdrie, AB. </strong></em>

<em>JORI is a good bunch to work with and they care about people. They are our one stop shop. I love the JORI university as the topics are always current.
<strong>Scott M, Classic Health Supplies, Edmonton, AB.</strong></em>

<em>JORI staff are on top of everything, they help us understand the process and they supply us with the answers we need. JORI knows their business and they are good with their response times. They make everything easier, and they do their job well. Their accuracy is what I really appreciate.</em>
<em><strong>Deidre N, Gibson Energy, Calgary, AB</strong></em>

<em>JORI gets back to us quickly and answers our questions. Harprit is thorough and helps me understand what’s going on. JORI knows our business and they are quick to execute. They are professional and I can trust they will get the job done.</em>
<em><strong>Joanne M, Raven Rescue, Smithers, BC</strong></em>

Select The Most Relevant Reviews

Showing posts 1 - 15 of 490

NPS Rating: Promoter

Insight Score: 100%

Roy S, Rogue Supply And Services, Edmonton, AB - Nov 14, 2024

I appreciate the simplicity and easy process with JORI Logistics. They clear our shipments and handle everything from A to B. I have recommended JORI to others, and a couple of my clients have already used JORI.

NPS Rating: Promoter

Insight Score: 100%

JORI Customer, Knox, IN - Nov 14, 2024

We always use JORI Logistics. On one of our websites, we include customs clearance on shipments going to Canada and its always with JORI. We use Shane for customs clearance and Tamara for freight forwarding. We are very satisfied with JORI’s service.

NPS Rating: Promoter

Insight Score: 90%

Steve G, JAPA Machinery Group, Acheson, AB - Nov 13, 2024

JORI is very professional and everything is seamless. I send JORI the paperwork and have the machines arrive in my yard, and that’s literally what happens. There are no headaches and their people care. We’ve recommended JORI to lots of people. It could be improved if invoices came consistently on the same date every month. I value the relationships we have with JORI and that they are easy to reach and talk to.

NPS Rating: Promoter

Insight Score: 59%

James Z, ENA Solution Inc., Calgary, AB - Nov 13, 2024

JORI Logistics’ staff are more professional than us, and I value their trustworthiness. JORI can provide solutions when we don’t know how to handle international shipments or returns. Their service is good. JORI helps us avoid risk and help me solve problems. We had problems with returns to the US. I need a reply in 1 business day when I don’t know how to handle a shipment or return. To improve, JORI could have 1 dedicated rep, and offer simple solutions for international returns from US back to Canada.

NPS Rating: Promoter

Insight Score: 75%

Branden S, Thruster Energy Corp., Red Deer, AB - Oct 29, 2024

I have already recommended JORI Logistics because of their 24/7 coverage. Their freight CSR, Sarah, is definitely competent and professional. JORI’s Customs CSR understands our clearances now. I love having the same person covering us for customs – Harprit understands our workflow. But when someone else is working, its 50/50 whether our shipments will be cleared on time. Overall, JORI’s staff get answers for us and they get things done.

NPS Rating: Promoter

Insight Score: 94%

Kasey W, Algae Control Canada, Red Deer, AB - Oct 29, 2024

I value the reliability of JORI Logistics. With JORI, I don’t need to chase them for things or send paperwork more than once like I do with their competitor. JORI was also quick to get us set up to clear shipments from Canada to US which was super helpful. When I have questions or need to check if Tina has all the info needed, she gets back to me right away. I usually get an email response within 1-2 hours. That’s a pretty good turnaround time. JORI has been fantastic.

NPS Rating: Promoter

Insight Score: 82%

Megan H, Rilpa Enterprises Ltd., Calgary, AB - Oct 29, 2024

We are very well supported by JORI Logistics and are very happy with the service from their staff. With last minute shipping there are always some challenges, but JORI has simplified our lives by handling the details. We’ve had some other customs issues that didn’t involve JORI, and their customs CSR, Shane, has even helped us with that to get stuff cleared. We always get options for carriers so we don’t have to go out and get a bunch of other quotes. We value the results we are getting from JORI.

NPS Rating: Promoter

Insight Score: 100%

Jordan O, Kello-Bilt Inc., Red Deer, AB - Oct 21, 2024

I have already have recommended JORI Logistics to others because of how quick they are to respond to my questions and the ease of the clearance process. JORI meets all of my expectations. I have no problems.

NPS Rating: Promoter

Insight Score: 65%

Drew B, Novamen Inc., Blackfalds, AB - Oct 21, 2024

JORI Logistics is good at what they do. They take care of paying the GST, so we don’t have to worry about that. We are confident that JORI will clear customs for everything we ask them to. Once they get all the information they need, it’s easy. It would be nice to get more clarification on what exactly is needed. They will sometimes ask us questions but it isn’t clear what they are asking. It takes 2-3 emails to figure it out.

NPS Rating: Promoter

Insight Score: 85%

Randy V, Enviro Containers & Recycling, Innisfail, AB - Oct 17, 2024

JORI Logistics has been really good. There’s been a few hiccups in 3 yrs of business but I understand that will happen. JORI is better than some of their competitors. I value their communication with me. JORI’s rates are substantially better than a lot of other brokers. On a Friday afternoon, if JORI’s staff could send an email with the direct on-call number for the weekend that would be helpful.

NPS Rating: Promoter

Insight Score: 80%

Kendall, Superior Power Products Ltd., Calgary, AB - Oct 17, 2024

Whenever I have submitted a request, I always get a response right away. It seems everyone at JORI Logistics is working diligently. The bulk of our shipments are coming into Canada – clearance almost always goes off without a hitch. The expedience of working with JORI is what I value the most. Some of JORI’s staff are often asking me about what the HS code is. I would have expected to get that info from my broker.

NPS Rating: Promoter

Insight Score: 70%

Steve P, Pressure Control Solutions Ltd., Red Deer, AB - Oct 17, 2024

JORI Logistics is a 1 stop service. I value JORI’s connections. They can do it all – line up transport and handle the customs for us. JORI gets most of our freight business and they are our only customs broker with the occasional exception. We’re not clear on the tariffs for incoming shipments. This could cause problems – the tariffs just came into effect. Everything else has been good.

NPS Rating: Promoter

Insight Score: 88%

Gloria M, Network Innovations, Houston, TX - Sep 25, 2024

JORI Logistics’ knowledge and their ability to do both customs and freight are why I recommend them. JORI does it all at the same time for us. We need more communication on delivery times, especially on the Canadian side. I appreciate that this info can be passed along.

NPS Rating: Promoter

Insight Score: 75%

JORI Customer, Calgary, AB - Sep 9, 2024

Client prefers not to have their comments shared online.

NPS Rating: Promoter

Insight Score: 91%

Mihaela B, ACT Energy Technologies, Calgary, AB - Sep 4, 2024

Most of our shipments are high value and go through JORI Logistics. Jackie responds in a timely manner and takes care of everything. She is amazing and has the information we need. We keep our contract with JORI mostly because of Jackie. Even after hours, Jackie is always available.

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