JORI Logistics

4.8 out of 5 stars

421 reviews

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87 %

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JORI Logistics is a family-owned Calgary based logistics company offering boutique customs brokerage, customs consulting and freight forwarding services. JORI specializes in the Canadian and American markets while being able to move goods anywhere in the world.

Operating since: 1992


JORI Logistics

1323 44 Ave NE

Calgary AB Canada

T2E 6L5

Freight Forwarding & Customs Clearance


Freight Forwarding & Customs Clearance

PHONE: 403-571-3200


What People Value Most about JORI Logistics

After conducting hundreds of detailed client interviews, Client Insight learns a lot about what people like and dislike.</

Our role is to conduct detailed interviews with JORI Logistics’ clients at every stage of their experience. The primary objective of this research is to help JORI continuously improve the customer experience.

This review offers an unbiased summary of what people share. Use the menu to navigate through the list of experience factors.

Experience Factors

JORI Logistics Overview

Client Insight has conducted over 300 customer experience interviews with JORI Logistics’ clients since 2017. Clients often share they would recommend JORI without hesitation and here are some of the reasons:

  • JORI has staff who are easy to work, responsive and care about our success.
  • They are a one stop shop for customs clearance and freight forwarding.
  • JORI has knowledgeable and proactive staff who help us get the paperwork right.
  • JORI staff work hard to save us money and minimize delays at the border.

JORI Logistics is a one stop shop. They can do the entire package, customs and freight. With just one call or email, I can get an entire shipment from the port to our yard. Michele is responsive and great to work with. She always has options for us: from ‘slow and cheap’ to ‘fast and expensive’ and everything in between. She makes it easy. Sarah is good as well and she gets back to me ASAP. JORI’s response times are great, and I find them competitive.
Steve G, Japa Machinery Group, Acheson, AB

I have been working with JORI Logistics for 10+ years. They have always taken care of our international shipments and I am happy. They always get the job done. Shadi H, Marcos Restaurants Equip, Edmonton, AB

I would recommend JORI International without hesitation. They do brokerage clearing with no issues. They get the job done right.
Hartley K, Superior Power Products, Calgary, AB

I would recommend JORI because of their customer service on both importing and exporting product. I find their staff knowledgeable, and easy to deal with. JORI gets the job done, so I don’t have to worry.
Cheryle L, Lowe Mechanical Sales, Calgary, AB

Service Experience

Clients share how pleased they are with the JORI service experience. Specifically, they appreciate that JORI takes the time to understand their needs and ensure shipments don’t end up with extra fees or delays at Customs. JORI’s staff also provide excellent service with quick response time and a personal touch. The expertise prevents costly errors that shippers may otherwise incur.

I would rate JORI at 100%. They know our business inside and out and they do a spectacular job for us. I wouldn’t dream of going elsewhere. Their quality work and ability to act on our behalf is what we need. Their Customs CSR, Sarah, goes above and beyond for us and things run smoothly. She does everything in her power to make things happen and has performed miracles for us in the past.
Brad K, Modern Tool, Calgary, AB.

I appreciate the ease of doing business with JORI. I like to have as few moving parts as possible so JORI makes my life easier. We are a busy company. With JORI Logistics, I don’t ever have to worry about my shipments getting cleared, it just happens. This makes me happy. Jill H, All things Jill Inc, Calgary, AB.

JORI is easy to work with and they get the job done. Their Freight CSR, Gary cares and wants to get our product to customers on time. We communicate very well. I give him a plan a week in advance, and he makes it happen. He lets me know if anything is missing and is available to help.
Sandy B, Aurora Cannabis Enterprises, Edmonton, AB

JORI is consistent, and their staff are accurate and know their business. We have been audited in the past and have never had an issue. Our shipments have low, tight margins; late shipments are very problematic for us. JORI makes sure our product gets cleared and forwarded. JORI is easy to access, and they get what we need done in a timely manner. Every time we have needed JORI they have been there for us. John G, Alberta Tubular Products, Calgary, AB.

I think that Alex with JORI provides amazing customer service. If I have a question, she gets back to me within an hour. If she has a question, she asks me right away and focuses on clarity, so she understands the situation. With Alex, there is no secret cost or secret about what is going on. Nothing is sugar coated, she tells me exactly what is happening.
Kimberly B, Sungold Specialty Meats Ltd, Innisfail, AB

Customer Care

Clients repeatedly tell us that JORI’s staff are pleasant, responsive, and easy to work with. We hear that they are knowledgeable and able to explain technicalities in easily understood language. We often hear about the great service JORI staff provide, going ‘above and beyond’ to ensure material crosses the border and/or is delivered on time.

JORI staff are all very professional and always there to help. Any time I leave a message or send an email, they follow-up ASAP. It supports my business as I only have to ask once and JORI makes it happen. All their staff are good at their jobs and they get things done. Zahid M, Probe Technologies, Calgary, AB.

JORI Logistics makes my job easier, and they make me look good. They get back to me in a way that gives me a clear understanding. JORI is on top of all the CBSA updates on shipping and duty, which helps us save money on duty charges. If we have a crate to ship late in the day, JORI will do what they can to make it happen. Other companies just say, “wait until tomorrow.”
Michael C, TWA Panel Systems, Edmonton, AB

We just completed a big US project. The communication was very good, and everyone was on top of things. There were no issues, and all the touch points were covered. We are very happy with JORI’s service and have had no need to look further. Andrew N, Hallmark Tubulars, Calgary, AB

JORI International is a smaller business but they give us exemplary personal service. Their Freight CSR, Gary, is hands on. This is what gives our staff the comfort to use them. Jonas C, Aurora Cannabis, Leduc, AB.


Sometimes resolving issues with Customs requires a great deal of patience and persistence. Clients share that when problems occur, JORI Logistics’ CSRs step to the plate and work on their behalf to resolve issues. We are regularly informed how easy it is to work with the staff at JORI.

JORI knows what they are doing, and they do it well. They do their best to resolve any issues that arise to expedite our materials. JORI makes things quick and easy. Jitender G, Gaba Stone, Calgary, AB

If there is inadequate paperwork in a truck, JORI takes the time to get the customs people to fix it. They don’t get mad at us. JORI will find what is needed and get the shipment delivered. They do all the work required to get the truck on the road. Other companies just say, ‘no way’.
Tanis B, Kowal Construction, Crossfield, AB

Everyone at JORI Logistics is responsive. I called yesterday because our Shipper did not supply the right paperwork. JORI worked to get it across the border and make things right. They are super easy to work with. JORI staff are friendly and responsive. Jackie M, Wash Pros Inc, Edmonton, AB

JORI does everything very well and they are easy to work with. We have used other companies; JORI was a better experience. I already have recommended people to JORI. Brett, JORI’s Freight CSR, communicates well and he is very responsive. Wes M, Heathen’s Brewing Inc, Langdon, AB


Customers routinely share that JORI Logistics is a company of professionals. We consistently hear that JORI staff are knowledgeable, caring, and professional.

We used JORI International with previous companies we owned. They are always very good, and they have never let us down. I would recommend JORI because of the level of professionalism and care they give.
Jean-Marc V, Foraco Canada, Calgary, AB

JORI is knowledgeable, prompt, and easy to deal with. They look at different solutions for my needs, they help with customs both import and export. JORI staff are all professional and understand the business. They help and look for solutions when I need them. Nicolai P, Cold Bore Technology, Calgary, AB.

JORI has come right to my shop. They have made our overseas and China shipments way easier. JORI has qualified professional staff who are quick to respond. We have had no problems with them and we are happy with their service. They follow up on things regularly and always seem to point me in the right direction. Steve P, Pressure Control Solutions, Red Deer, AB


The value that JORI Logistics provides is evidenced by their clients. They have told us that JORI is a one stop shop for customs and freight. JORI’s clients appreciate JORI’s response times, the ease of doing business and their competitive pricing.

<em>The person-to-person connections within JORI Logistics’ entire group is what I value the most. We feel everyone tries to stay connected. They are consistent with their service and price; JORI has kept their promises, it wasn’t just a sales pitch. <strong>Meri P, JORI Customer, Calgary, AB</strong></em>

<em>We switched to JORI Logistics after being unhappy with a previous provider. We discussed our needs, how we would work together and what wouldn’t work. It has been going great. JORI has been honest about their pricing and there have been no hidden or surprise charges. We have since grown our business and they have treated me fairly. JORI is there when I need them. I also appreciate there are no extra fees for low volume. <strong>Chris K, Vek Environmental, Edmonton, AB</strong></em>

<em>Recently we had parts missing from an order. It was shipped separately, and the paperwork was wrong due to the Supplier’s error. Harprit persisted and called three times to resolve the issue and ensure we had no penalties or problems. This level of follow up is indicative of their service. We are a small company and cannot afford costly errors. To have a company like JORI help us is important and it has been a good experience. <strong>Ben C, Western General Ltd, Wetaskiwin, AB.</strong></em>

<em>My experience so far with JORI Logistics has been great. They really go above and beyond. They are a local company with great service, everyone is good at their jobs and nice to deal with. They have good prices on shipping as well.</em>
<em><strong>Jennifer L, Pipecare Inspection Services, Calgary, AB</strong></em>

<em>JORI provides convenience and consistency in their service. The results I get from JORI are easy and successful. They meet my needs. JORI seems to work well with no issues. <strong>Sanaz A, Genetic Reflections, Lethbridge, AB.</strong></em>


JORI Logistics’ clients convey to us that JORI consistently ensures their shipments are delivered accurately and on time. JORI’s problem solving capabilities make their clients’ lives much easier by getting the job done right.

<em>JORI are consistent, and their staff are accurate and know their business. We have been audited in the past and have never had an issue. Our shipments have low, tight margins; late shipments are very problematic for us. JORI makes sure our product gets cleared and forwarded. JORI is easy to access, and they get what we need done in a timely manner. Every time we have needed JORI they have been there for us. <strong>John G, Alberta Tubular Products, Calgary, AB. </strong></em>

<em>Logistics in general is a nightmare and with the always changing areas such as duty. JORI’s Freight CSR, Brett, makes things easy for us, and he often advises us we have a problem before we even know we have an issue. He is extremely helpful and goes above and beyond for us. We have never had a problem with anything Brett has done for us.</em>
<em><strong>Nathaniel C, Endeavor Technologies Corp., Calgary, AB</strong></em>

<em>What I value is that JORI is prompt and provides excellent service. Our shipments are time sensitive and JORI does a very good job for us. Jackie realizes how critical things are for us and she helps JORI deliver.</em>
<em><strong>Mike M, Livingworks Education Inc, Calgary, AB. </strong></em>

<em>JORI does several things that are important: They are always making sure we get info we need and when we need it. They track our shipments and provide timely delivery of product. </em><strong><em>Glen S, Wilo Canada Inc, Calgary, AB.</em> </strong>


We hear that JORI staff take the time to explain cross border shipping processes to their clients. Customs duties and rates are continually changing but customers say that JORI staff take the time to educate, explain and provide the information they need. We also hear that JORI University seminars and training are valuable and cover relevant topics.

<em>JORI staff respond quickly and are knowledgeable. I go to them for guidance, and they dumb it down so I can understand it. Elaine is very helpful and caring.</em>
<em><strong>Janis B, Impex Solutions, Airdrie, AB. </strong></em>

<em>JORI is a good bunch to work with and they care about people. They are our one stop shop. I love the JORI university as the topics are always current.
<strong>Scott M, Classic Health Supplies, Edmonton, AB.</strong></em>

<em>JORI staff are on top of everything, they help us understand the process and they supply us with the answers we need. JORI knows their business and they are good with their response times. They make everything easier, and they do their job well. Their accuracy is what I really appreciate.</em>
<em><strong>Deidre N, Gibson Energy, Calgary, AB</strong></em>

<em>JORI gets back to us quickly and answers our questions. Harprit is thorough and helps me understand what’s going on. JORI knows our business and they are quick to execute. They are professional and I can trust they will get the job done.</em>
<em><strong>Joanne M, Raven Rescue, Smithers, BC</strong></em>

Select The Most Relevant Reviews

Showing posts 46 - 60 of 421

NPS Rating: Promoter

Insight Score: 83%

Riley B, Musket Corporation, Oklahoma City, OK - Jan 17, 2023

JORI Logistics cares as much as anybody does. They do a good job and are always courteous and prompt. It’s everything I would expect from a working business relationship. We found JORI to be cost effective and easy to work with, so we’ve been happy to keep using them. The bill of lading number is on the information we provide to JORI. It would be a big advantage to us if it was added to our invoices.

NPS Rating: Promoter

Insight Score: 93%

Steve G, JAPA Machinery Group, Acheson, AB - Jan 17, 2023

With JORI Logistics, the price is right. JORI staff are always organized, service is fast and cost-effective. We save money and can pass on savings to our customers. I recommend JORI to everybody because of the customer service, speed, and overall experience of dealing with them. Working with JORI makes my job so much easier.

NPS Rating: Passive

Insight Score: 70%

JORI Customer, Red Deer, AB - Dec 15, 2022

Overall, JORI Logistics is pretty good. I would recommend JORI over their competition because there are fewer problems with JORI, and we can reach them when we need to. JORI is also less expensive. Two shipments from Vancouver were delayed. If I send an email or want something shipped in 3-5 days and JORI says it can do it, then I actually want it to be done in 3-5 days.

NPS Rating: Promoter

Insight Score: 91%

Dean M, Global Tubing LLC, Dayton, TX - Dec 15, 2022

JORI Logistics really cares about the customers they move freight for. Communication with Michelle is excellent. She always keeps us informed if issues arise, and works to resolve them as quickly as possible. Michelle stays on top of things if there’s an issue with a truck. She knows that time really matters to us, and we highly value her communication and caring.

NPS Rating: Promoter

Insight Score: 88%

Tanis B, Kowal Equipment Ltd., Crossfield, AB - Dec 8, 2022

The JORI staff are always polite you never get ignored. They always take the time to return phone calls and emails no matter what. Margaret is fantastic. I couldn’t ask for a better person as a broker. Just last week we brought in 7 pieces with only one day’s notice. She jumped right in and got everything in place, and every single load cost what it was supposed to. I’ve learned a lot from her. Others have helped me at JORI and they were just as good.

NPS Rating: Promoter

Insight Score: 100%

Roy S, Westgate Doors, Calgary, AB - Dec 6, 2022

I recommend JORI Logistics because they are timely and reliable. Communication is quick, and I value their customer service above all else. Timelines with JORI are much better than other forwarding companies we’ve dealt with.

NPS Rating: Promoter

Insight Score: 83%

Jenn Bredo, Drader Manufacturing Industries Ltd, Edmonton, AB - Dec 6, 2022

Communication is always prompt with Sarah at JORI Logistics. She gets back to me, gets the info needed, and is always there to help me. JORI provides the services I need for everything, but some of their pricing may be a bit off. I recommend JORI for their customer service, pricing, and the ease of working with them.

NPS Rating: Promoter

Insight Score: 80%

Deirdre L, Procuratorial Incorporated DBA Tableau, Calgary, AB - Nov 29, 2022

Shane’s response time is super quick and he is very polite. If he needs more clarification, Shane asks questions and at the same time he’s providing a solution for me. There are issues with response times in freight forwarding. Once things get going on the freight side, there are no issues on the customs side. Customs staff really care. I know they’ve done their homework and are giving me the correct info.

NPS Rating: Promoter

Insight Score: 100%

Bruce C, Wes-Tech Irrigation Systems, Victoria, BC - Nov 28, 2022

JORI Logistics’ staff are efficient and it works. We will continue to use them. Everything is working alright.

NPS Rating: Promoter

Insight Score: 90%

Shadi H, Marcos Restaurant Equipment, Edmonton, AB - Nov 28, 2022

I have been using JORI Logistics for the past 10-12 years and they provide the service I need. The staff are friendly and I have known Sarah for a long time. They are easy to work with. I recommend them all the time. The freight from China to Canada could improve, but during COVID things went nuts.

NPS Rating: Promoter

Insight Score: 97%

Michael C, Dalynn Biologicals Inc, Calgary, AB - Nov 28, 2022

On the customs side, everything is automated. If we have any issues, JORI Logistics takes care of it. We are happy that we don’t notice anything from JORI. No news is good news. If we don’t have to contact them and get random emails, then it is probably the best.

NPS Rating: Detractor

Insight Score: 26%

JORI Customer, Calgary, AB - Nov 28, 2022

JORI Logistics did move some product for me without any issues, but it hasn’t been consistent. We transport chemicals, and have had difficulty communicating details about the chemicals with JORI. It hasn’t gone smoothly. JORI needs to understand our business better, communicate more, and give more competitive rates.

NPS Rating: Promoter

Insight Score: 100%

Graydon T, D & R Concrete Equipment Sales, Okotoks, AB - Oct 24, 2022

Everything with JORI Logistics has been pretty good. I have no real complaints. When I email them, they get back to me quickly. They handle our customs pretty well.

NPS Rating: Promoter

Insight Score: 100%

Amanda M, Display Dynamics Ltd., Calgary, AB - Oct 21, 2022

JORI’s Freight CSR, Linda, has always been helpful. She has helped to build my knowledge and is always on top of things. She is willing to work on weekends for us. I’ve actually had instances where Linda contacts us while on vacation. I value that I have one contact person, and Linda always provides good service.

NPS Rating: Promoter

Insight Score: 90%

Kendall, Superior Power Products Ltd, Calgary, AB - Oct 21, 2022

JORI Logistics’ rates have been the best that I have come across. We have looked at others in the past few months and JORI’s rates couldn’t be beat. JORI has been doing this for so long that most things just fall into place. I think JORI has given us a competitive advantage. It’s one less thing we have to deal with and we can focus our efforts on the business.


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