Experience Factors

Legacy Kitchens Overview

Client Insight has conducted over 1,500 experience interviews with Legacy’s clients. We consistently hear about their high-quality renovations designed and built by professionals. What people appreciate most often is how carefully their Designers listen, to understand their needs and goals.

The next most frequent comment is how satisfied people are with the finished result and in many cases the renovations have been painless, on time and on budget. Clients continuously say they will recommend Legacy as their staff are personable, professional, easy to work with and accountable.

I was very happy with the quality of work done, and it was finished on time. That was important as I was living in my basement while the renovation was going on. You hear so many horror stories about renovations going on endlessly, and that wasn’t the case here. If we ever had a problem, it was the Legacy people who made sure it was done to our satisfaction. Sue G, Calgary, AB.

Everyone at Legacy Kitchens did their utmost to ensure we were satisfied. I was pleasantly surprised at how smoothly it went. Everyone was collaborative and worked together. Their Designer was very friendly, easy to work with and gave us a clever layout. Their Installer, Neil, was careful and because of him, our house remained clean. I would recommend Legacy for their excellent communication and because they were on time and on budget. Chris F, Calgary, AB.

I am happy with the job Legacy Kitchens did, and the result. The process was very easy. I told Joanne Parker, Legacy Kitchens Designer, what I wanted, and she made it happen. Heather M, Kelowna, BC.

Steve hit the nail on the head with his design. He went above and beyond, and we are very happy with the outcome. Everyone at Legacy took the time to address my questions and concerns. They were phenomenal to deal with and made sure I was satisfied. I value everyone’s honesty and clarity and there were no hidden surprises. I would recommend them because they did an awesome job.
Frank G, Calgary, AB.

Suzie Froese managed my renovation as I was not frequently on site. She is great to deal with, has expertise, and connections. Their Service Tech provided great service and went above and beyond to resolve issues. I have already recommended them due to the service and function of the cabinets.
Tim B, Canmore, AB.

I would recommend Legacy Kitchens because of the craftsmanship, realistic timelines, they were upfront about costing, and they were easy to work with. I also appreciated the prompt replies to my questions. Everyone was great. The Installer, Marc, spent a lot of time doing what he needed to do to get things perfect. Lita, Calgary, AB.

Installation

Clients tell us that during the installation process, Legacy’s Coordinators layout a realistic schedule for each trade and craftsman. They communicate the plan, remind trades and in some cases act as liaisons to keep the work moving. Clients often mention that Legacy’s Coordinators are pleasant, available, answer our questions, are organized and supportive.

Clients talk about the Installers as craftsman, meticulous, hard working, and diligent. We hear they communicate well, clean up after themselves and take pride in their work. When issues arise, Legacy’s staff do their utmost to resolve them. People describe Legacy’s Service Techs as being skilled and diligent.

The Legacy Kitchens team is terrific. From the design process through to the completion, everyone was an integral part of the process. Their timeliness, and their attention to detail is appreciated. In particular, Legacy’s Coordinator May, was outstanding and nothing was ever an issue for her. My kitchen is beautiful. They were on time and their Customer Service is top notch.
Susan P, Calgary, AB.

There were no surprises, only a few hiccups. The hiccups we experienced had nothing to do with Legacy Kitchens. It was the company we ordered the toilets from. Legacy Kitchens’ Coordinator, May, accommodated all the nonsense and then Adrian came back to install them. Legacy accommodated the delays with the toilets very well. Anne D, Calgary, AB.

The Project Manager, John P, was awesome, and Juraj, who installed our cabinets was fanatically amazing. There is not one gap. If he didn’t like it, he tore it apart, and started again. The Coordinator, May, was very well organized and answered every question. All of the Sub Contractors were amazing too. They cleaned up after themselves and put everything away. Legacy Kitchens’ sequencing of the project was what they said it would be. I would also say the quality of the cabinets was great. Marc B, Calgary, AB.

Legacy Kitchens is trustworthy. I liked the quality of service and the quality of the product. If I could give Paul Seguin the Installer a 10 out of 5, I would. He is just awesome. I think he is the best person they have. He compliments Legacy. If we do anything again with Legacy, it would be because of Paul. We visited a show home and we liked the kitchen. So we tracked down Legacy Kitchens from there. We got almost exactly the same kitchen, only better. Aref M, Calgary, AB.

I made a few little nicks in the cabinets before Andre their Service Tech arrived, and he appreciated that I was honest with him about it. He fixed it right away and addressed all my concerns. He was willing to make it right. It was perfect!
Shauna S, Okotoks, AB.

Dan stepped up to the plate until everything was done right. I manage a lot of people in my business, and I see what often happens when things don’t go well. Conversely, Dan was impressive. I’ve already recommended Legacy. Their people are friendly and professional. Marie G, Calgary, AB.

Customer Care

We routinely hear how welcomed and cared for people feel in the Legacy showroom. A feeling of warmth and inclusivity is what people share with us as they are encouraged to browse at their leisure or interact with a Designer.

Clients often comment about how pleasant, patient, and available Legacy staff are outside of the showroom. We repeatedly hear that Legacy staff are engaged, personable and supportive.

Legacy Kitchens customer care was very good. Even the receptionist was great. The first time I went into the showroom, I had my granddaughter with me. She had an iPad to amuse herself and the receptionist was entertaining and gave her a cookie. I was able to talk to my Designer. It was great. Karen N, Calgary, AB.

Legacy’s staff were pleasant, professional, patient and easy to work with. Their operational staff were available and supportive and at times acted as liaison for us to our insurance company. We already have recommended Legacy Kitchens because of the quality of the product, the high standard of the company and everyone’s attention to detail. Brian C, Chestermere, AB.

Legacy’s Service Tech Daniel knew what he was doing. Our pantry doors did not align, and it was very visible. It was a difficult fix and Daniel had to come back to get it right. There was no push back and his customer service really impressed us. Their quality of service is exceptional. Rob & Mona N, Calgary, AB.

Anton, Legacy’s Installer, was professional and diligent. I explained what I was looking for and he delivered. I would outline what I wanted and when I got home it was exactly what I had asked for. Legacy provided good service and the reciprocal of receiving good service, is that you should take the time to provide feedback. Allen C, Calgary, AB.

Design Experience

Clients tell us that Legacy’s Designers are great to work with. They listen, they seek to understand, they are patient, and they will work to discover what is right for you.

We hear from some clients that they already have a good idea of what they want when they arrive. They are pleased when the Designer collaborates to refine their ideas and offers recommendations beyond what they thought was possible, within their budget.

In other cases, clients know they need a new look but have no idea where to begin. We hear about Designers asking questions, seeking to understand how their clients live and what they are hoping to achieve. We also hear that Legacy provides multiple designs, so the client has several options in designing their dream kitchen.

Michael Burr is a wonderful Designer, and we feel like he was hand-picked for us. He listened to what we wanted and never compromised. My husband and I had different ideas about what it should look like, and he integrated both of our ideas. He never let us settle. If I ever said, “I can live with that” he said “No, we are going to get it right”. I am so glad he did. The quality of the product is awesome. It is better than I expected. My kitchen is beautiful. Every day I enter it, I smile.
Cindy H, Calgary, AB.

We felt that our needs and wants would be best served by Legacy Kitchens and their Designer, Arno Switzer. We took a leap of faith, and the results are above and beyond our dreams. Everyone at Legacy was professional and willing to educate us on the products and design. They knew what would work and we would never have been able to do it ourselves. Helene H, Calgary, AB.

We were doing a big job that included knocking down some walls. Paul Wedel was very patient with us and he helped us through the decision-making process. He understood our concerns and was very helpful, thoughtful, and knowledgeable. Our new kitchen has made all the difference and we are grateful for his input. Dianne C, Calgary, AB

Kim Schellenberg was excellent to work with and has a lot of design experience. She is personable and easy to talk to. Our finished product is stunning. There used to be 5 houses in a row that looked exactly the same, but not now. Kim’s design makes our kitchen look 3 times bigger. Everyone has positive comments about my house. Shelley S, Calgary, AB

Professionalism

In our conversations with Legacy’s clients, we hear things like our Designer was friendly, but kept things businesslike and professional. Other clients talk about everyone at Legacy being professional and taking accountability when things go wrong. Clients often speak of the fact that Legacy staff are responsive and readily answer questions.

One of the questions we ask is “was the Designer professional and easy to work with?”. In the last five years, 97% of clients have agreed with that statement.

The staff at Legacy Kitchens all do their job extremely well. They are very professional, open to ideas and suggesting ideas. Their Designer, Arno Switzer was easy to work with. We knew what we wanted, and he took our ideas and was also able to make some helpful suggestions. I work in the trades and Legacy has a good reputation. I also value their honesty and integrity. Bernie F, Calgary, AB.

Legacy Kitchens’ process was efficient, seamless and professional. The documents outlining the scope were clear, and Legacy was responsive to little things that needed to be done. There was good follow-up service, and I like the quality of cabinets. I am an out-of-town landlord, and the installation was efficient, on time, and they stayed on budget. Lesley A, Canmore, AB.

Everyone I dealt with at Legacy Kitchens was professional and they work well with the other trades. I value the quality of their product. There were a few doors that were not finished nicely, and Legacy replaced those, with no questions.
Kevin L, Calgary, AB.

Legacy Kitchens did a great job. They stayed on budget and finished on time. Paul Wedel was very professional. He is also very particular and measured the kitchen to the millimeter. We needed to alter the proposed design after we bought the fridge, and he was very flexible about the changes. June K, Calgary, AB

Support

We hear many stories about Legacy’s staff stepping in and providing support. Here are a few examples:

Designers acting as mediators to help couples discover mutual solutions.
Coordinators helping to source products and negotiate with suppliers to resolve issues.
Installers recognizing problems and finding solutions to move the project forward.
Project Manager jumping in to help complete a project on time.
Support Techs asking if additional help is required or staying late to complete the project.

Legacy’s Designer listened and was responsive to any concerns we had. My husband and I had different ideas about what the kitchen would look like, and she helped us meet in the middle. She also never hesitated to impart her expertise. It ended up being a wonderful experience. The whole project was seamless. Everything went according to the schedule. We wouldn’t change a thing. Our dream kitchen turned into a reality. Anita N, Delacour, AB.

My Designer, Michael Burr was outstanding. I signed off on the wrong tub and he went back and exchanged it, so there would be no delay. He made me feel good about the choices and never made me feel like my questions were stupid as I navigated my way through the reno. He was very quick to respond to my calls and emails. He was there throughout the renovation to help us through.
Monica, M Calgary, AB.

Legacy’s Coordinator May did a great job with the scheduling. There was a worry that a sink wouldn’t arrive in time, so she called around and made sure it was there. The cabinets were of professional quality. We got more than our money’s worth. All of the different Contractors worked together, and they stayed on schedule. It was a stress-free experience, and we love our kitchen.
Matthew W, Calgary, AB.

We had an issue with the granite around our fireplace. We didn’t notice it but Dan, Legacy’s Project Manager did. He contacted the Installers and requested that they correct it. Dan came back to make sure the job was done properly.
Leigh K, Calgary, AB.

The guys who did the final touch ups did their utmost to ensure we were satisfied. They helped me with a dishwasher problem. They didn’t have to it, but they helped anyway. Darren V, Calgary, AB.

Product Quality

We hear from clients that Legacy’s cabinet quality is excellent, and the craftsmanship of their installations match the quality of the cabinets. Clients also often mention the variety of cabinets available. These are some typical comments we receive:

The quality is exceptional.
Legacy has top of the line product.
The quality of their cabinets is excellent.
Their product stands the test of time.
The quality is unbeatable.

I love our new kitchen. Joanne Parker was great to work with and she made some very good suggestions. Brad, the Installer worked tirelessly. He was a great guy, and I couldn’t ask for anyone better. The quality is exceptional and so is the workmanship. Everything is so professional looking. It looks fabulous.
Kathy P, Cochrane, AB.

Legacy Kitchens has the top-of-the-line products. We never worried about the project and the renovation was painless. Steve was personable, friendly, and easy to work with. He had great design ideas and listened to what we wanted. He also had suggestions we had not thought of and was flexible during COVID.
Lynne G, Calgary, AB.

We are very happy with the outcome and the design of the kitchen. The quality of the cabinets is excellent and the way it was done with the scheduling was amazing. May, Legacy’s Coordinator is a magician. I can’t imagine getting that all organized on my own. Don J, Calgary, AB.

I really value the variety of options from Legacy. I am also really satisfied with the open concept that my Legacy Designer suggested. It was not a path I would have taken but we are more than delighted with it. I used to have a little kitchen but now, we have cabinets that are empty, it is great! Jan S, Cremona, AB.

Legacy Kitchens is well known, and their products stand the test of time. The painting from the factory is unbeatable. I also like the design elements, and I like the software that allows you to see the results of the design. Steve was knowledgeable and enjoyable and entertaining to work with.
Lorina V, Calgary, AB.

Customer Value

Clients inform us that Legacy Kitchens provides quality, value and provide accurate cost estimates. They also stay within the budget. Clients often say that Legacy is not the cheapest in the market, but the quality product and installation make it a good value. Clients frequently mention, “you get what you pay for”.

You can go out and get quotes that may be cheaper, but you won’t find better. I think they are competitively priced, as it includes everything. Our project ran smoothly, they had it under control, and I never had to stress about it.
Dianne C, Calgary, AB

We were all set to go with another cabinet company. At the 11th hour we found Legacy Kitchens and I am so glad we did. Jason Chambers was courteous. He was open to hearing what we wanted and integrated our requirements into the design. We couldn’t be happier with the quality of the product and service. They are very cost effective in comparison to others out there. They have more range of colors, styles and finishes. Mary D, Olds, AB.

We went to a lot of kitchen stores to find out what could be done. We chose Legacy because of the options available and the professionalism of the people. I have a gorgeous kitchen. We got a lot of value and very good quality.
Ina L, Calgary, AB.

I valued the fact that they could accomplish my design within my price range. Legacy stayed within the budget. They were very good at getting my design implemented. The service was great. Chantale H, Calgary, AB.

I really liked Legacy Kitchens’ quoting process. They didn’t just eyeball the job, they came in, and made a detailed assessment. That made us feel very comfortable and there were no hidden costs. Their Designer, Paul Wedel was great and we are pleased with the result. Jenna C, Calgary, AB.

Cabinet Selection

We regularly hear from clients that Legacy offers a wide selection of cabinet selections, options, and colors. A variety of price points is something customers appreciate.

Legacy’s Designer listened to what we wanted and offered us a variety of options. She went above and beyond to help us negotiate a better deal on our countertops and we appreciated that. We now have the kitchen of our dreams. From start to finish, we got exactly what we wanted. Meghan R, Calgary, AB.

I liked the choices Legacy offered. There was a choice of price range and a variety of things, all in one shopping experience. Their Designer, Paul Wedel is fantastic, he knows his stuff and he is anal about the details. Henry K, SW Calgary, AB.

I would recommend Legacy Kitchens because they have a big showroom, a wide variety of product, they execute well and at an appropriate price.
Andy K, NW Calgary, AB.

I think Legacy offers a good price point for the quality of their cabinets. Both the selection and quality level are good. Everyone at Legacy Kitchens is really professional. As an organization, they are very organized and offer good service.
Jessica F, SW Calgary, AB.

I would give Paul Wedel a 10. He showed us many of Legacy’s options. He explained exactly what we were getting. He clearly has extensive knowledge about the product, and his experience enabled him to fully explain the details. That was invaluable in our decision making. Legacy’s Installer, Mike, was phenomenal. He has a friendly and reassuring way of putting people at ease and building trust. Janice T, Canmore, AB.

Legacy Kitchens

After conducting thousands of detailed client interviews, Client Insight learns a lot about what people like and dislike.

Experience Factors

Legacy Kitchens Overview

Installation

Customer Care

Design Experience

Professionalism

Support

Product Quality

Customer Value

Cabinet Selection

Nancy K, Calgary, AB - Jun 29, 2020

Beth C, Calgary, AB - Jun 29, 2020

Jan B, Calgary, AB - Jun 15, 2020

Walter B, Calgary, AB - Jun 13, 2020

Michelle B, Cochrane, AB - Jun 11, 2020

Renee P, Cochrane, AB - Jun 8, 2020

Patsy B, Calgary, AB - Jun 8, 2020

Erin K, Calgary, AB - Jun 8, 2020

Legacy Customer, Calgary, AB - Jun 3, 2020

Legacy Customer, Calgary, AB - Jun 3, 2020

Cathie H, Calgary, AB - May 27, 2020

Brian L, Calgary, AB - May 25, 2020

Sara E, Calgary, AB - May 25, 2020

Carol T, Calgary, AB - May 25, 2020

Kathy P, Cochrane, AB - May 25, 2020

A Comprehensive Review

Legacy Kitchens

What People Value Most about Legacy Kitchens

Client Insight is an independent research firm, engaged to conduct detailed interviews on customer experience.

After conducting thousands of detailed client interviews, Client Insight learns a lot about what people like and dislike.

Experience Factors

Legacy Kitchens Overview

Installation

Customer Care

Design Experience

Professionalism

Support

Product Quality

Customer Value

Cabinet Selection

What Clients Share With Us

Select The Most Relevant Reviews

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Nancy K, Calgary, AB - Jun 29, 2020

Beth C, Calgary, AB - Jun 29, 2020

Jan B, Calgary, AB - Jun 15, 2020

Walter B, Calgary, AB - Jun 13, 2020

Michelle B, Cochrane, AB - Jun 11, 2020

Renee P, Cochrane, AB - Jun 8, 2020

Patsy B, Calgary, AB - Jun 8, 2020

Erin K, Calgary, AB - Jun 8, 2020

Legacy Customer, Calgary, AB - Jun 3, 2020

Legacy Customer, Calgary, AB - Jun 3, 2020

Cathie H, Calgary, AB - May 27, 2020

Brian L, Calgary, AB - May 25, 2020

Sara E, Calgary, AB - May 25, 2020

Carol T, Calgary, AB - May 25, 2020

Kathy P, Cochrane, AB - May 25, 2020