Affinity Kitchens’ Performance from a Client’s Perspective

 

Customer Reviews

Affinity Kitchens has retained Client Insight Inc. to interview their customers and inquire about the customer experience. These are the results from 211 interviews done since January 2015. Click the Affinity Kitchens Customer Reviews link to find out more.

Continue scrolling down this page to see the results from interviews back to May 2014 which include the following topics:

What Clients ‘Value The Most’ About Affinity Kitchens
Affinity Kitchens’ Response to Unforeseen Issues
Overall Impression of Affinity Kitchens
Why Refer Affinity Kitchens To Family & Friends
Affinity Kitchens’ Design Experience
Affinity Kitchens’ Installation Experience

The information is compiled from more than 250 customer interviews conducted since May 2014 by third party, Client Insight Inc.

Affinity Kitchens Customer Reviews

What Clients ‘Value The Most’ From Their Experience With Affinity Kitchens

Above are the top 5 factors that clients value about the purchase experience with Affinity Kitchens.

WHAT CLIENTS SAY

“We have an outstanding result. We have a couple of real cool features in our kitchen that are not that common. One is a 4′ tall tambour door system that facilitates an appliance garage that is just wonderful. Theresa Franklin made suggestions and gave me lots of freedom to adjust along the way. It is just perfect!”

Kristine R, Scottsdale, AZ Feb/19

“It was an overall good collaboration with Tim Huber and I valued that. He gave us the guidelines we needed. What was most important to me was function, but I got a design that is beautiful and attractive. My kitchen has clean lines, is functional, classy and looks great. I completely trusted everything that Tim did and I looked for his recommendation and guidance on a bunch of things.”

Heather, Scottsdale, AZ Jan/19

“Affinity listens to their clients, are easy to work with and they are highly professional. Affinity just seemed to have it together. The installation and scheduling was very good and also communication is a big thing. As the project was moving along it was good to be in contact with them. Also knowing the next steps was helpful. Affinity is just really good at what they do.”

Therese B, Fountain Hills, AZ Dec/18

Read more customer experiences

Affinity Kitchens’ Response to Unforeseen Issues


Issues tend to come up on projects that require multi-trades and suppliers. It may not be a question of if, but rather when. Here are some of the stories that show how Affinity Kitchens responds to project issues.

WHAT CLIENTS SAY

“I have a great story about Jamie, their Field Supervisor. It was Christmas Eve and I was preparing for a party. I made an error and pulled on the dishwasher too hard and the front panel came off. I called Norman McLash and Jamie showed up to fix it within a few hours. It was all resolved two hours before the party. Jamie went out of his way to make things happen. Affinity’s standards are ridiculously high and for a homeowner that is wonderful. They worry so that I don’t have to.”

Carol C, Phoenix, AZ Feb/19

“We had problems with a few drawers, but Affinity resolved them quickly. We are very pleased. Affinity resolved any issues that we had along the way.”

Betsy P, Scottsdale, AZ Jan/19

“Where we had issues, Affinity resolved them right away. There were no complaints or push back, they just addressed them and we moved forward.”

Andrea A, Phoenix, AZ Nov/18

Read more customer experiences

Overall Impression of Affinity Kitchens

The above Chart shows the results of Overall Impression questions asked of Affinity Kitchens’ clients for the 18 months ending December 31, 2017. For example, 98% of clients interviewed said they were satisfied with the quality of Affinity Kitchens’ products.

WHAT CLIENTS SAY

“All of Affinity’s staff are fabulous. I have never worked with a company where all their staff are friendly, knowledgeable, helpful, personable and understanding of a person’s needs. I cannot say enough good things about them.”

Sally E, Scottsdale, AZ Jan/19

“Tim was very good to work with and had great ideas. Tim has remained available after the project and is currently helping me with some backsplash aspects. He certainly went ‘above and beyond’ in his contribution. There is nothing that I can see that Affinity could do better.”

John J, Chandler, AZ Dec/18

“From start to finish, it all went smooth. We went into the showroom and met Theresa and laid out what we wanted. Theresa had lots of positive and constructive input. She worked with us and helped us accomplish what we wanted.”

Mike P, Peoria AZ, Nov/18

Read more customer experiences

Why Clients Refer Affinity Kitchens to their Friends & Neighbors

Above are the top 5 reasons why clients recommend Affinity Kitchens to their friends and neighbors.

WHAT CLIENTS SAY

“I would recommend them because I like the quality of product and Affinity’s service. I got my original kitchen cabinets with Affinity back in 2006 and I have had no issues. I walk into my kitchen and fall in love with the cabinets every day. The design and product quality are very good, so I went back to Affinity for my bathrooms.”

Charmaine D, Scottsdale, AZ Feb/19

“I would recommend Affinity because they were professional. They accommodated our schedule and the quality of their product, installation and service were all top notch.”

Heather, Scottsdale, AZ Jan/19

“I most definitely would recommend Affinity and their Designer. In fact, I already have recommended her to friends. They had wonderful customer service, and did everything they could to get the project done right and keep me happy. Even when stressful situations occurred, they dealt with it gracefully. Every inch of the kitchen looks wonderful – it’s rare to find a company that will go the distance they did to complete the work.”

Alana M, Scottsdale, AZ Oct/18

Read more customer experiences

Affinity Kitchens’ Design Experience

The above Chart shows the results of client’s Design experience with Affinity Kitchens for the 18 months ending December 31, 2017. For example, 96% of clients felt that their Designer took time to listen and understand their needs.

WHAT CLIENTS SAY

“Norman McLash is just an extraordinary talent. I couldn’t have ever imagined that my kitchen would look this good. He takes the time to get to know you and understand your personality and how you use the space. The cabinets are truly designed for you and how you live. He came up with a design that I wouldn’t have thought of in a million years. It is really spectacular. Norman has an ability to re-envision the space.”

Carol C, Phoenix, AZ Feb/19

“I love working with Debbie Miller. This was the second kitchen she has done for us. She is phenomenal, very personable and very thorough. Debbie is talented and exceptionally thorough. I have done custom homes worth up to $2M to $3M and I have never worked with someone who could match Debbie’s skill and talent.”

Ron C, Scottsdale, AZ Jan/19

“Beth Martinec was exceptional, she was professional, down to earth and friendly. She wasn’t pushy but she was comfortable telling us what she thought. We had developed a lot of creative ideas ahead of time and she has a lot of experience, so thankfully, she told us what she thought. Her guidance and direction was helpful. She provided important perspectives for us and that influenced some of our decisions.”

Larry G, Phoenix, AZ Oct/18

Read more customer experiences

Affinity Kitchens’ Installation Experience

The above Chart shows the results of client’s Installation experience with Affinity Kitchens for the 18 months ending December 31, 2017. For example, 100% of clients felt their Installer was professional and easy to work with.

WHAT CLIENTS SAY

“Gerardo was my first Installer and he came back a number of times later as well. As a homeowner when someone is in and out of your house, you hope they will be like Gerardo was. Gerardo was conscientious about keeping my house clean, doing what he needed to do and still respecting the fact that we were still living there. Gerardo was friendly, professional and he worked hard to get things done. He was great.”

Kristine R, Scottsdale, AZ Feb/19

“Our Installers were two brothers, their names were Emilio Jr. and Eric. They were wonderful as well. They did demonstrate quality, craftsmanship & pride in their work.”

Sally E, Scottsdale, AZ Jan/19

“Affinity Kitchens’ Installer who finished up the installation was really good. He worked with my husband to customize the bottom of some of the cabinets. He was willing to come up with a solution for us and did a really nice job. They were one of the better trades at cleaning up the space. I appreciated that.”

Valerie L, Phoenix, AZ Jul/18

Read more customer experiences

n