Affinity Kitchens Performance from a Customer’s Perspective

Affinity Kitchens is invested in creating positive experiences for their clients. To assist in creating positive customer experiences Affinity Kitchens has hired Client Insight Inc., an independent research firm, to interview their customers. Their role is to be an unbiased third party and ask questions about their cabinet purchase experience. Client Insight measures Affinity Kitchen’s performance and provides both quantitative and qualitative reporting on an ongoing basis. The client reviews below are compiled from interviews with clients completed since May, 2014.

Affinity Kitchens uses these results to identify strengths and areas for improvement. To browse the customer reviews and see what clients are saying about their cabinet purchase experience with Affinity Kitchens , use the links below. The research covers a variety of areas important to customers and provides insights into Affinity Kitchen’s business practices and reputation.


Overall Impression Results

1607-af-overall-impression

The above Chart shows the results of Overall Impression questions asked of Affinity Kitchen’s clients for the two years ending July 31, 2016. For example, 96% of clients interviewed said they were satisfied with the quality of Affinity Kitchens’ products.
Click the link to Read more client stories

WHAT CUSTOMERS SAY

“I use a lot of cabinet suppliers. Affinity Kitchens is in the top tier for workmanship.”

Dan H, Harris – Cactus Pine, Phoenix, AZ Jan/17

“Affinity Kitchens provided what we asked for, their pricing was fair and it was exactly what we wanted. Affinity Kitchens did what they said they would do. They followed up and everyone was very friendly when they did.”

Brian B, Phoenix, AZ Dec/16

“We did a previous project and we were so happy with Affinity Kitchens’ Designer, that we went back to Affinity again to complete a laundry room project.”

Rachelle S, Phoenix, AZ Oct/15


Why Clients Refer Affinity Kitchens to their Friends & Neighbors

affinity_kitchens_whyrefer

Above are the top 5 reasons why clients refer their friends and neighbors to Affinity Kitchens.

Click the link to Read more client stories

WHAT CUSTOMERS SAY

“Affinity Kitchens has a smooth quality control process that saves a lot of headaches. That is the reason I’d go back to Affinity and recommend them. There is a high probability that everything will go right.”

Tina W, Scottsdale, AZ Jan/17

“I recommend Affinity Kitchens because of the quality of the product. There is a trickle down effect from the top. When Affinity Kitchens’ Owners says ‘this is how it will be’ and their employees jump on board, then quality happens. Affinity Kitchens has a good job model and philosophy.”

John B, Bercel Builders Inc., Tempe, AZ Dec/16

“We have a neighbor who is a General Contractor and he recommended Affinity Kitchens to me. We were pleased with the quality of the work and the design. I would be very comfortable recommending Affinity Kitchens.”

Hugh C, Scottsdale, AZ Oct/16


Design Experience

1607-af-design

The above Chart shows the results of client’s Design experience with Affinity Kitchens for the two years ending July 31, 2016. For example, 97% of clients felt that their Designer took time to listen and understand their needs.

Click the link to Read more client stories

WHAT CUSTOMERS SAY

“I thought Affinity Kitchens’ Designer, Ray, was easy to work with. He really helped with the process. Affinity  helped me decide where to put things in my kitchen. Ray was good at that.”

Jan E, Desert Mountain, AZ Jan/17

“I wished there was a score of 10 as I would give Affinity Kitchens that – they are unbelievable. Debbie really knows her stuff. She is creative, she is great to work with and she helps me look good in front of my clients. Debbie is a great partner to have on these projects. She is a real team player.”

Andie, General Contractor, Paradise Valley, AZ Dec/16

“Working with Affinity Kitchens’ Designer was a great experience. She was a great Designer and she incorporated my ideas into the design. She also considered pictures from magazines. She made it work and brought everything together. She was concerned about a load bearing wall and considered that in the plan.”

Lisa C, Scottsdale, AZ Dec/15


What Clients ‘Value The Most’ From Their Experience With Affinity Kitchens

1607-af-what-clients-value

Above are the top 5 factors that customers value about the purchase experience with Affinity Kitchens.

Click the link to Read more client stories

WHAT CUSTOMERS SAY

“There were no problems with Affinity Kitchens from the office to the field. For the price point they offer, they were good.”

Mark, Manship Builders, Desert Mountain, AZ Jan/17

“Norman and Affinity Kitchens are great to work with. I value Affinity’s quality, their design and their timeliness.”

Denise C, Scottsdale, AZ Nov/16

“I value the fact that our project turned out well. We got quality material, designed and installed professionally. The other thing that was so good was that when problems occurred, Affinity Kitchens always recognized them and then jumped in to get them resolved. There was never any hesitation.”

Art A, Fountain Hills AZ, Feb/16


Coordinator Experience

1607-af-coordination

The above Chart shows the results of client’s Coordinator experience with Affinity Kitchens for the two years ending July 31, 2016. For example, 97% of clients felt that the Coordinator was pleasant and professional to deal with.

Click the link to Read more client stories

WHAT CUSTOMERS SAY

“Marco at Affinity Kitchens was wonderful to work with. Whenever we needed to talk to him, he was available. If we needed to make schedule changes, that was no problem.”

Merri R, Scottsdale, AZ Nov/16

“Marco was outstanding. He was the best person out of anyone involved on the project. He was always on time and everyone he scheduled at Affinity was on time. Affinity was the best of all the Contractors involved, so kudos to them.”

Kristen R, Scottsdale AZ, Apr/16

“The Coordinator with Affinity Kitchens was informative and helpful. I would give him a rating of 100%.”

Patricia S, Scottsdale, AZ Mar/16


Affinity Kitchens’ Response to Unforeseen Issues

1607-af-unforeseen-issues
Issues tend to come up on projects that require multi-trades and suppliers. It may not be a question of if but rather when. Here are some of the stories that show how Affinity Kitchen responds to project issues.

Click the link to Read more client stories

WHAT CUSTOMERS SAY

“We had a problem with the wine cooler. The fit of the wine cooler was so tight that the fridge wouldn’t fit. Affinity Kitchens’ Installer, Mike, was able to get a solution without having to take out all the cabinetry. It was an elegant solution, cost effective and brilliant. He’s not just installing the boxes that are delivered. He was able to solve the problem pretty simply, with a minimum of material and time.”

Tina W, Scottsdale, AZ Jan/17

“We had a problem matching the grain of the cabinets, but that was more an issue of their suppliers than Affinity Kitchens. Having said that though, Affinity Kitchens took care of it for us. I never felt afraid to say that it wasn’t working for us. We have been very comfortable and happy that we decided to work with Affinity Kitchens. They responded every time we asked for help.”

Dan & Tricia C, Scottsdale, AZ Dec/16

“I never had any trouble with them – that is really rare in the building world. There were some damaged and wrong cabinets, but nothing is ever perfect. Affinity just resolved everything in a timely manner. There were no excuses. Affinity is the best cabinet company that I have worked with.”

Nick P, Paradise Valley, AZ Jan/16


Installation Experience

1607-af-installation

The above Chart shows the results of client’s Installation experience with Affinity Kitchens for the two years ending July 31, 2016. For example, 97% of clients felt that their Installer demonstrated craftsmanship and pride in his work.

Click the link to Read more client stories

WHAT CUSTOMERS SAY

“Mike is a very good Installer and it was clear to us that this was not his first rodeo. Affinity Kitchens is very lucky to have an Installer like Mike. His work was fantastic.”

Tom C, Phoenix, AZ Dec/16

“I only met the Installers with Affinity Kitchens a couple of times. They were truly pros. They did a great job.”

Steve S, Scottsdale, AZ Nov/16

“Absolutely, Affinity Kitchens’ Installer was great. He made our project go well. He was very knowledgeable and meticulous with his work. When he encountered problems, he solved them.”

Jan G, Scottsdale, AZ Dec/15


n