Affinity Kitchens Performance from a Client’s Perspective

Affinity Kitchens is invested in creating positive experiences for their clients. To assist in creating positive client experiences Affinity Kitchens has hired Client Insight Inc., an independent research firm, to interview their clients. Their role is to be an unbiased third party and ask questions about their cabinet purchase experience. Client Insight measures Affinity Kitchens’ performance and provides both quantitative and qualitative reporting on an ongoing basis. The client reviews below are compiled from interviews with clients completed since May, 2014.

Affinity Kitchens uses these results to identify strengths and areas for improvement.

To review the results and see what their clients are saying about their cabinet purchase experience with Affinity Kitchens, use the links below. The research covers a variety of areas important to customers and provides insights into Affinity Kitchens’ business practices and reputation.


What Clients ‘Value The Most’ From Their Experience With Affinity Kitchens

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Above are the top 5 factors that clients value about the purchase experience with Affinity Kitchens.

WHAT CLIENTS SAY

“We value our interaction with Norm and the excellence that Affinity Kitchens provides in terms of the product and service. When someone in the service industry takes on a job without you having to revisit the issues, that is the very best outcome that one can expect. That is what we experienced again with Affinity Kitchens.”

Tom C, Scottsdale, AZ May/18

“We have been treated incredibly well by the staff of Affinity Kitchens. In the Affinity world, we are always treated with respect, and for us that is huge. Stephen, the General Manager, should be proud of his team and the culture that he has developed – to never show discrimination.”

Lynn H, Scottsdale, AZ Apr/18

“I felt welcomed into Affinity Kitchens’ showroom. We had an appointment with Theresa, we were treated as valued customers right from the start. Everyone was welcoming and very gracious. It was never a sell job. Everyone at Affinity approached it as a relationship. That is powerful.”

Roger L, Tempe, AZ Feb/18

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Affinity Kitchens’ Response to Unforeseen Issues

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Issues tend to come up on projects that require multi-trades and suppliers. It may not be a question of if, but rather when. Here are some of the stories that show how Affinity Kitchens responds to project issues.

WHAT CLIENTS SAY

“There was some chaos at the end of our project. Everyone sort of came on the very last day and the Appliance installers needed Affinity Kitchens to be present in order to finish. I think it was 4:00 pm on a Friday. Jamie, Affinity’s Project Manager, made himself available and helped resolve the issue. He came through for us and we were impressed.”

Amy G, Scottsdale, AZ Apr/18

“The manufacturer mixed a few things up but Affinity Kitchens’ Coordinator adjusted the schedule and kept the work going. He did a great job with communication.”

Connie S, Rio Verde, AZ Mar/18

“One little issue we had was the LeMans units, they didn’t turn out as well as we hoped. Affinity Kitchens did everything they could to resolve it. It was the configuration of cabinets with the stove. They made it work for us. Jamie also found a blemish on a cabinet door that I hadn’t seen – he said he would take care of it and he did.”

Barbara S, Phoenix, AZ Jan/18

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Overall Impression Results

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The above Chart shows the results of Overall Impression questions asked of Affinity Kitchens’ clients for the 18 months ending December 31, 2017. For example, 98% of clients interviewed said they were satisfied with the quality of Affinity Kitchens’ products.

WHAT CLIENTS SAY

“The showroom at Affinity Kitchens is all encompassing as there are so many different styles and options. Everything was taken care of by Affinity. Their Coordinator, Marco, is on top of his game. He was helpful and did a good job scheduling. Any issues were identified and all service concerns were resolved to our satisfaction.”

Tom C, Scottsdale, AZ May/18

“Any tweaks that are required, Affinity Kitchens deals with it. Recently, Affinity went as far as to replace a complete panel because of a small indentation. No one else does that but I am pleased that they do. Affinity always goes above and beyond with their service. Whatever Stephen is doing to run the company, he is doing a good job. Affinity Kitchens is a well run company.”

Cheryl S, Sandella Custom Homes & Interiors, Fountain Hills, AZ Apr/18

“If I have any issue going forward, Affinity is available to talk and help me in the future. I found that extremely powerful. Wow! Affinity Kitchens went out of their way, they went above and beyond to make us happy. We are very happy with the result. We checked out many stores and I didn’t find the level of quality that Affinity had anywhere. I love the Amish build quality – it is incredible. These cabinets are built to last.”

Roger L, Tempe, AZ Feb/18

Read more Affinity Kitchens’ client stories

Why Clients Refer Affinity Kitchens to their Friends & Neighbors

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Above are the top 5 reasons why clients recommend Affinity Kitchens to their friends and neighbors.

WHAT CLIENTS SAY

“I would recommend Affinity Kitchens’ Designer, Norman, because of his professionalism and ideas. Everyone I came in contact with was very helpful. In the showroom, I was always asked if I wanted help or something to drink. The staff are very conscientious about looking after customers or potential customers.”

Shelley B, Cave Creek, AZ May/18

“Because Affinity Kitchens carries quality product and a good selection of options, I recommend them. I can depend on them to always have the latest and the greatest. They have a nice showroom and Affinity’s service is great. Their prices could be better but you get what you pay for. That level of conscientiousness comes at a price.”

Cheryl S, Sandella Custom Homes & Interiors, Fountain Hills, AZ Apr/18

“I already have recommend Affinity Kitchens. It is obvious to me that Affinity is on the top of the food chain for kitchen retailers in the Phoenix Valley. There is no one close. The simple fact that I am having a conversation with you, a third party, about my experience with Affinity Kitchens really shows that Affinity is a step above all their competition.”

Peter C, Fountain Hills, AZ Feb/18

Read more Affinity Kitchens’ client stories

Design Experience

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The above Chart shows the results of client’s Design experience with Affinity Kitchens for the 18 months ending December 31, 2017. For example, 96% of clients felt that their Designer took time to listen and understand their needs.

WHAT CLIENTS SAY

“We got so much more accomplished with Affinity Kitchens’ Designer, Norman, compared to another company’s Designer we had worked with. It came together much more quickly. We had regular appointments and he helped me make choices. We really appreciated his help. We will be seeking his help again when we do another project.”

Shelley B, Cave Creek, AZ May/18

“I thought that Affinity Kitchens’ Designer, Beth, was great to work with – she was excellent. She is personable, she met our timelines and I really like the design. In the end, we have a beautiful kitchen, so I am very pleased.”

Susan W, Scottsdale, AZ Apr/18

“Tim, Affinity Kitchens’ Designer, is superb!  He knows what he is doing and we worked very well together. His design and architectural drawings were fantastic. He went into a lot of detail to show me how things would work. I will give him 100/5. Everything about the cabinets works really well. I have built two houses and done renos in the past, and working with Tim was easy.”

Connie S, Rio Verde, AZ Mar/18

Read more Affinity Kitchens’ client stories

Installation Experience

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The above Chart shows the results of client’s Installation experience with Affinity Kitchens for the 18 months ending December 31, 2017. For example, 100% of clients felt their Installer was professional and easy to work with.

WHAT CLIENTS SAY

“The Installers with Affinity Kitchens did a good job and both were very respectful and very approachable. They had time to talk and answer some of our questions. They demonstrated quality, craftsmanship & pride in their work. The cabinets are beautiful and were installed very well.”

Lynn H, Scottsdale, AZ Apr/18

“I love Mike with Affinity Kitchens, he is a real treasure. With Mike, everything had to be exactly perfect. Every time he came, he noticed something that could be better and he fixed it. Mike cleaned things up and was meticulous about the installation. The installation was as great as the design.”

Connie S, Rio Verde, AZ Mar/18

“Affinity Kitchens’ processes and procedures are excellent, I have never worked with a company in the building industry that has this level of organization. Their installation team had a binder that was specific to our project with a full set of plans, descriptions, cabinet orders, etc. I have remodeled a 20,000 sq ft office complex with less process and organization than Affinity had for our project.”

Peter C, Fountain Hills, AZ Feb/18

Read more Affinity Kitchens’ client stories

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