Affinity Kitchens

4.8 out of 5 stars

311 reviews

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0.88

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93 %

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Description

Since 1994, Affinity Kitchens has designed and remodeled luxury kitchens and bathrooms in Scottsdale, Phoenix and Tucson, Arizona. Affinity Kitchens offers a comprehensive inventory of high end cabinetry and full range of services from design, to installation and support.  

Operating since: 1994

HEAD OFFICE:

Affinity Kitchens

7848 E Redfield Rd #10

Scottsdale AZ United States

85260

TYPE OF BUSINESS:
Kitchen Retailer

INDUSTRY FOCUS:
Residential Construction

MAIN OFFERING:
Custom Kitchens & Remodels

PHONE: 480-348-0088 

WEBSITE: affinitykitchens.com

What People Value Most about Affinity Kitchens

After conducting hundreds of detailed client interviews, Client Insight learns a lot about what people like and dislike.

Our role is to conduct detailed interviews with Affinity Kitchen’s clients at every stage of their experience. The primary objective of this research is to help Affinity continuously improve the customer experience.

This review offers an unbiased summary of what people share with us. Use the menu to navigate through the list of experience factors.

Experience Factors

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Affinity Kitchens Overview

Client Insight has conducted hundreds of customer experience interviews with Affinity Kitchens’ clients since 2014. We consistently hear that clients are satisfied with the final result and their experience with Affinity. We have spoken to many repeat customers who appreciate that they deal with the same staff, years after their first project.

We also hear the stories of why clients recommend Affinity to friends and family. Here are some of the reasons why:
• Their integrity, product quality and commitment to do the job right.
• Their reliability and willingness to stand by their timeline.
• The quality of product and level of service.
• Their Designer’s experience, knowledge, and willingness to go the extra mile.
• Their thoroughness, their schedule and the quality of installation.

I would recommend Affinity Kitchens because of their integrity, the quality of products and their commitment to do the job right. I have had my whole house redone by Affinity and I love their work. Nancy L, Paradise Valley, AZ

Affinity Kitchens is reliable. They stand by their timeline and are competent in doing this scope of work. Affinity Kitchens follows through, and it was wonderful to do business with them. Greg W, Tucson, AZ

I would recommend them because I like the quality of product and Affinity’s service. I got my original kitchen cabinets with Affinity back in 2006 and I have had no issues. I walk into my kitchen and fall in love with the cabinets every day. The design and product quality are very good, so I went back to Affinity for my bathrooms. Charmaine D, Scottsdale, AZ

Norman McLash has been in the industry for as long as I have, and he has a ton of experience. He understands design. Whether it is cabinets for a kitchen, a bathroom, or anywhere in the home, Norman is knowledgeable, and he is willing to go the extra mile as far as design. I recommend Affinity Kitchens to Clients and Contractors. I work with Affinity a lot. KT Tamm Inc, Phoenix, AZ

I would recommend Affinity Kitchens for many reasons. It was Affinity’s thoroughness, their schedule and the good job of installation. Affinity did all the service and follow-up to complete any outstanding issues. It was all done in a timely manner. Valerie L, Phoenix, AZ

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Design Experience

We repeatedly hear stories about Affinity’s Designers being knowledgeable, willing to listen, seeking to understand what clients want and if appropriate, guiding them in decisions. Some have worked with Affinity Designers on multiple occasions because of the rapport and trust built. Clients inform us about Designers having creative ideas, being willing to go the extra mile, cognizant of a project budget and going out of their way to keep clients informed.

Affinity Kitchens is very easy to work with. They offer several different product lines to suit all budgets. They know how to take care of my clients. I have worked with their Designer, Norman McLash, for 5 years now. He gets all my work. He is a very talented Designer, and he has never led me astray.
Mark, Mark Benz Custom Building & Remodeling, Scottsdale, AZ

Tim Huber was one of the best Designers I have encountered. He always had great ideas and listened to our suggestions. He was very good at following up, he has a good appreciation for attention to detail. He returned communication promptly. We loved the creativity and the cutting-edge quality of the design. It was beautiful. Cathy D, Paradise Valley, AZ

I had an idea of what I wanted, and Tam Newell was able to help me think about functionality. The end result is perfect, as is the quality and craftsmanship. Other companies took my direction, but Tam came up with better ideas, and I appreciate that. I got what I paid for. Everything is beautiful. Paola T, Tucson, AZ

Debbie Miller is a delight to work with. Her creativity, professionalism, and attention to detail is why I decided to use Affinity Kitchens. I value their expertise. Since I didn’t know what I didn’t know, I appreciated that they were there to guide me along the way. David S, Paradise Valley, AZ

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Customer Care

The feedback we receive is that the original interaction with Affinity’s Designers is all about care and respect. Customers say that as the project moves forward, Affinity works together professionally as a team to get the project completed.

All of their employees are smart, professional, and respectful. Affinity Kitchens is my “go to” place. I would use Affinity again without hesitation. I was so impressed that they took the time, and trouble to find my original plans from 13 years ago. They have an eye for design. They are honest and stand behind their products. Their products are of high quality, and they are well priced.
Marla M, Scottsdale, AZ

I really like Affinity Kitchens’ high quality and overall service. Their Designer, Theresa Franklin, did her utmost to ensure that I would be satisfied. Affinity Kitchens did an overall good job. Don S, Scottsdale, AZ

Tim Huber really took the time to get to know us and understand the functionality and design style we were looking for. He answered all of our questions and made himself available at every stage of the remodel.
Michael T, Scottsdale, AZ

Affinity Kitchens’ Installer, Eric, did a tremendous job. He was always available to answer any comments, or concerns that I had. He was very courteous and took pride in his work. Eric did a great job, and you could see that he really cared. I value the outcome. It looks beautiful. Affinity did what they said they would do, and any issues were resolved very quickly. Jason K, Paradise Valley, AZ

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Professionalism

Clients say that Affinity’s staff are professional, punctual, pleasant, and good at communicating their ideas. That theme carries across Affinity’s functional groups from Designers, to Installers, to Service Techs and Management. We also hear that Affinity Kitchens delivers on their commitments.

Everyone was very helpful. They were all professional, and made sure things were to my satisfaction. Barbara T, Tucson, AZ

I met with Affinity’s Installer, Mike every day and he explained everything. He showed us how things worked and was very professional. All of Affinity Kitchens’ staff were professional, they listened, and the result was wonderful.
Ed B, Paradise Valley, AZ

Affinity’s Designer, Theresa, was wonderful. She came by our house to show us samples and was extremely helpful in making selections. She went above and beyond, helping me choose flooring, and saved me money on appliances by getting me a deal. She was amazing. The people at Affinity Kitchens are very professional, punctual, and did exactly what they said they would do. We appreciated everyone’s patience, and professionalism. Barbara H, Scottsdale, AZ

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Cabinet Installation

Customers consistently share how pleased they are with their installation experience. Here is some of what they appreciate:

  • the care of the Delivery staff
  • the planning and communication of the Coordinator
  • the craftsmanship of the Installers
  • the follow-up of the Service team
  • the communication skills of Affinity’s staff

What we hear is the experience is seamless and exceeded expectations from beginning to end.

Affinity did an excellent job with the installation. We were doing our kitchen in knotty alder wood, and there was a piece that was lighter than the rest. They replaced it so that the shades matched perfectly. My home looks like a showroom. When I have people come over, they are awed. Tony L, Scottsdale, AZ

I am a Designer, and Mark is the best Cabinet Installer I have ever come across. The General Manager of Affinity Kitchens was great too. He always made sure I was happy. Kayla W, Gilbert, AZ

Affinity is the best at what they do. I have done many renovations before, and I can tell when somebody knows what they are doing. Their Installer, Mike, demonstrates attention to detail, and he got it right the first time. He thought things through, and he involved me in the process. I appreciated his honesty. Cindy R, Scottsdale, AZ

Affinity Kitchens Coordinator, Marco, was very thorough, and easy to work with. He had great communication skills. Their Designer, Ray Kant, followed up a lot. Many times, he came out to see how it was progressing. He was even here when they installed the counter tops.  What I valued the most was the end result. We have a gorgeous kitchen. Wayne H, Scottsdale, AZ

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Support

We often hear stories from clients about how Affinity’s staff stepped up to help or address issues during a project. Here are a few examples:
• Designers who guide clients thorough decisions when they don’t know what they want.
• Installers resolving issues and being available to answer questions.
• Designers intervening with suppliers to resolve issues.
• Affinity Support staff resolving issues after the project is complete.
• Affinity’s staff going the distance and managing stressful situations with grace.

I am the type of person who is slow to make decision. The Affinity staff took the time. I did not know what I wanted, but I knew what I didn’t want. Beth Martinec helped guide me through the process of choosing options and styles, without me feeling embarrassed. I appreciated it and Beth went over and above in guiding me with cabinet and hardware decisions. Julie R, Minneapolis, MN

Affinity’s Installer, Eric, did a tremendous job. He was always available to answer questions and provide guidance. He was very courteous and took pride in his work. Eric did a great job, and you could see that he really cared. I value the outcome. It looks beautiful. Affinity did what they said they would do, and any issues were resolved very quickly. Jason K, Paradise Valley, AZ.

Affinity staff went ‘over and above’ the call of duty. They responded promptly. Norman McLash was the was the bright spot of our project. We had a misunderstanding with an appliance store and I could get nowhere with them. We called Norman and he intervened and made everything right. He just smoothed things out for us. Norman wanted to make sure we were completely happy with the result.
Rita V, Carefree, AZ

Our project was done early but a week later, I noticed 4 things that needed to be repaired. I thought they would give me some grief, but they didn’t. They just came and did the work. At the end of the day, it was all good. Affinity’s staff were excellent. They are nice people with great attitudes. Veronica M, Scottsdale, AZ

I have already recommended Affinity to friends. They had wonderful customer service and did everything they could to get the project done right and keep me happy. Even when stressful situations occurred, they dealt with ease and grace. Every inch of the kitchen looks wonderful – it’s rare to find a company that will go the distance they did to complete the work. Alana M, Scottsdale, AZ

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Product Quality

We consistently hear from clients who value the wide selection of styles and finishes available at Affinity Kitchens. Clients say the cabinet installation is excellent and matches the quality level of cabinets. A frequent comment is the quality of the cabinets are a cut above what is available from competitors.

Affinity Kitchens is a level above their competition in their professionalism. The quality of the cabinets and the service is commendable.
Marie-Paule S, Phoenix, AZ

Affinity had a host of options available and features we hadn’t thought of. I was absolutely thrilled with the product quality. Their Cabinet Installer, Mike was an experienced craftsman who is detail oriented and he cleaned up. The workmanship was excellent. Barbara S, Phoenix, AZ

Affinity had the cabinet door style that I was specifically looking for. They are very good at scheduling their time and they are very efficient. Affinity Kitchens is definitely on the higher end for quality in comparison to other companies.
Steve G, Contractor, Scottsdale, AZ

Affinity Kitchens was professional from start to finish. It is a combination of Affinity’s professionalism, honesty, and the quality of their products that I valued the most. John B, Bercel Builders, Fountain Hills, AZ 

I would recommend Affinity Kitchens because of the quality of the product. Norman knows what he is doing. It was a pleasure working with him. We have used Affinity before, and I now have a beautiful kitchen. Diana P, Phoenix, AZ

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Value

Clients say that Affinity Kitchens provides high quality cabinetry and install it with a similar standard, so the result is a beautiful kitchen, bathroom or ensuite. Affinity is not the lowest price provider, but they focus on quality and completing kitchen remodels on time and on budget. People say that with Affinity Kitchens they do not oversell, that the project is easy, and you get what you pay for.” Customers often mention that they have a budget, and that Affinity is respectful of it and work to stay within it.

Debbie Miller was creative and helped us fit what we wanted into the space we had. She was available and worked hard to keep the costs down to fit our budget while giving us what we wanted. Tom F, Scottsdale, AZ

It was a smooth process. The project was on time and on budget and we ended up with good looking product. We are pleased. Mike P, Peoria, AZ

I would recommend Affinity Kitchens because they make the process easy, and they take away a lot of the headaches. It seems that in the construction industry, nothing is on time or on budget but with Affinity Kitchens the project was ‘on time’ and ‘on budget’. Alisha N, Gilbert, AZ

Theresa Franklin was definitely easy to work with. She was kind, patient and went above and beyond. I already have recommended Affinity Kitchens. The cabinets are well made for their price. I love their product and I love my kitchen.
Gail Y, Scottsdale, AZ

Select The Most Relevant Reviews

Showing posts 31 - 45 of 311

NPS Rating: Passive

Insight Score: 56%

Taylor L, Tucson, AZ - Dec 14, 2020

I wanted a contemporary, European style kitchen, and Affinity Kitchens was the only company that offered that. I looked everywhere. The quality of the cabinets is what I appreciated the most. Affinity Kitchens’ Installer, Gerardo, was super friendly and he listened. It wasn’t their fault, but because of COVID, the cabinets were not delivered on schedule.

NPS Rating: Promoter

Insight Score: 100%

John B, Fountain Hills, AZ - Dec 14, 2020

Affinity Kitchens was professional from start to finish. I worked with their Designer, Theresa Franklin, in the past when she was at another company. She wouldn’t work for a company that did not have integrity. She is a professional and did everything right. It is a combination of Affinity’s professionalism, honesty, and the quality of their products that I valued the most.

NPS Rating: Promoter

Insight Score: 92%

Affinity Customer, Phoenix, AZ - Nov 27, 2020

Client preferred not to have their comments shared online.

NPS Rating: Promoter

Insight Score: 95%

SC, Scottsdale, AZ - Nov 16, 2020

Ray Kant was very knowledgeable. He had great ideas and a wonderful approach. He was always at the job site and very responsive to any concerns I had. He was the one who kept everything running smoothly. I would recommend Affinity Kitchens because of the quality of the staff and the quality of the product. Everyone was very experienced.

NPS Rating: Promoter

Insight Score: 90%

Bob H, Anthem, AZ - Nov 11, 2020

Ray Kant was very good at showing us the different products, and he offered us different alternatives which was also very good. I appreciated his validating our color and product selections. He has also kept us updated with the schedule. I had several Installers, and they were all fabulous. I like their product. I like their staff. The material delay due to COVID I can accept. My problem is with their supplier who was contracted to do the glass behind my stove. It was measured in August and I heard that they will not deliver the glass until November 25th. Until the glass is set I can’t have my range hood installed.

NPS Rating: Promoter

Insight Score: 100%

Tony L, Scottsdale, AZ - Nov 11, 2020

This is our third remodel with Affinity Kitchens and Debbie Miller. She is very attentive to details. She gave us exactly what we wanted – options on the features, and all the bells and whistles that we would not have any idea about. She kept the ball moving on our project and her Customer Service is outstanding. Affinity did an excellent job with the installation. We were doing our kitchen in knotty alder wood, and there was a piece that was lighter than the rest. They replaced it so that the shades matched perfectly. My home looks like a showroom. When I have people come over they are awed.

NPS Rating: Promoter

Insight Score: 97%

Cathy D, Paradise Valley, AZ - Oct 24, 2020

Tim Huber was one of the best Designers I have encountered. He always had great ideas and listened to our suggestions. He was very good at following up, he has a good appreciation for attention to detail. He returned communication promptly. We loved the creativity and the cutting edge quality of the design. It was beautiful. If there was ever a concern, Affinity Kitchens listened and were happy to find a solution.

NPS Rating: Promoter

Insight Score: 98%

Cheryl & John A, Scottsdale, AZ - Oct 17, 2020

Beth Martinec was very good to work with, better than the Interior Designer we hired for the job. She had a good rapport with her colleagues and everyone shared their ideas. They worked well together. They made everything easy. We love the product. We show it off all the time. Not the cheapest but, you get what you pay for.

NPS Rating: Promoter

Insight Score: 90%

Ken B, Tucson, AZ - Oct 6, 2020

Affinity Kitchens has a good selection of product lines so you can find what you want. The cabinets came with a horizontal grain that got match-booked together. 4 of the corners were improper, the grain did not flow. On one of the lower cabinets the grain was out between 1/4 and 1/2 inch. They had to reorder them all, and Mark reinstalled them. They came out perfectly. I liked that they fixed problems without a fuss. They just came in and remedied the problem. My kitchen is beautiful.

NPS Rating: Promoter

Insight Score: 98%

Diana P, Phoenix, AZ - Oct 6, 2020

I would recommend Affinity Kitchens because of the quality of the product. Norman McLash knows what he is doing. It was a pleasure working with him. We have used Affinity Kitchens before. I have a beautiful kitchen.

NPS Rating: Promoter

Insight Score: 100%

Gail Y, Scottsdale, AZ - Sep 22, 2020

Theresa Franklin was definitely easy to work with. She was kind and patient. She went above and beyond. I had another bid for my remodel and when Theresa took a look at it, she found some huge mistakes and was able to fix it. I already have recommended Affinity Kitchens. The cabinets are well made for their price. I love their product and I love my kitchen.

NPS Rating: Promoter

Insight Score: 100%

Affinity Customer, Tucson, AZ - Sep 17, 2020

Client preferred not to have their comments shared online.

NPS Rating: Promoter

Insight Score: 92%

Paul R, Tucson, AZ - Sep 12, 2020

Affinity Kitchens’ Designer, Tam Newell was friendly and very nice. Tam showed me something that I liked. The staff at Affinity listened. They were professional. I was not happy with Tam’s recommendation of the countertop people. I think I would have been happier with somebody else.

NPS Rating: Promoter

Insight Score: 100%

Joel B, Tucson, AZ - Sep 10, 2020

Tam Newell was very professional. She had great ideas and was able to present them to be easily understood. Tam followed up and she was always there. She made herself available and made suggestions to make things better. Affinity Kitchens has good quality products. I think everyone is professional and pleasant to work with.

NPS Rating: Promoter

Insight Score: 89%

Tom F, Scottsdale, AZ - Aug 27, 2020

Debbie Miller was creative and helped us fit what we wanted into the space that we had. She was available and worked hard to keep the costs down to fit our budget while giving us what we wanted. She did a great job working with the builder on a support beam to make it invisible.  Affinity Kitchens’ Coordinator, Marco, was superb at identifying surprises. He caught changes in the architectural drawings and headed off a catastrophe. Affinity Kitchens was thorough, their product is high quality, but they are expensive. The end product is what we value the most.

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