Pinnacle Group Renovations Production Experience


One of the exciting aspects of a home renovation is the implementation and production stage. It’s also a stage that can cause a lot of challenges. The Pinnacle Group Renovations has addressed that challenge by creating a Production Process that guides them, their suppliers, their trades and the Home Owner through the renovation project. To measure their performance, the Pinnacle Group hired Client Insight Inc. to talk with their clients and measure their level of satisfaction. The graph below shows the results of the Production process. The reviews below capture the ‘voice of the customer’.

Timeline: 2017 | 2016 | 2015 | 2014 | 2013 | 2012

Here are Reviews of The Pinnacle Group Renovations’ clients:

2017 ↑ Back to top

“Brennan, the Site Supervisor at Pinnacle Group, was good and we are very pleased with his involvement. He was engaged right from the start and he knew what was going on.”

Helen S, SW Calgary, Jul/17

“Pinnacle Group’s Site Supervisor, Brennan, was enjoyable to work with and he would take time to talk and explain things to us. He was very pleasant.”

Geoff S, SW Calgary, Jul/17

“We had complete confidence that Todd with Pinnacle Group understood the whole project and the aspects required of each trade. He was not just a Project Manager, but he knew what was happening behind the scenes as well. It was an all good experience with the trades.”

Greig S, NW Calgary, May/17

“Grant, Pinnacle Group’s Site Assistant, was exceptional all the way through. He was just very professional and also very friendly. He was pleasant and we had a few good laughs. He was here most days and I would say that he went ‘above and beyond’ on the project.”

Angela W, SE Calgary, May/17

“The person that did the exterior woodwork for Pinnacle Group worked long hours and did a great job. He did a good job of the trim and the smart board.  The Site Supervisor, Todd, was very good to work with. He was very responsive, he was accommodating and he returned my calls.”

Al S, SE Calgary, May/17

“Some issues came up during our project that were not related to the renovation. I was gone, so my wife just called Todd, Pinnacle Group’s Site Supervisor and he was right over. He did his best to address the issue but more help was required. If we noticed any other issues, we just sent Todd a note and he took care of things.”

Joe L, SW Calgary, Jan/17

2016 ↑ Back to top

“Yes, I am satisfied and would use Pinnacle Group again. I have a caveat – I am a bit smarter now. It was my  first renovation so I needed a bit more hand holding.”

Kevin T, NW Calgary, Nov/16

“Pinnacle Group’s staff were all very professional and they knew that they are doing.”

Homeowner, SE Calgary, Aug/16

“One of Pinnacle Group’s Site Supervisors, Todd, was very personable and willing to please. Todd bent over backwards for us. He leveled our floor in the master bedroom on his own time. I felt that that was ‘over and above’ behavior.”

Phil L, SE Calgary, Aug/16

“I had 4 Site Supervisors: Kenton (first), Todd L, Matt, Brennan M with Pinnacle Group. Brennan was here during the crucial time. He was very personable, he cared and dealt with issues in a timely fashion. One night I got home at 9:00 pm and my house was cold, as the furnace was not working. I texted Brennan and he responded right way. He was right there for me – very caring. It felt like Brennan was family. When the project was complete and he left, we missed him.”

Tracy T, NE Calgary, Jul/16

“At the end of the day, Pinnacle Group tried really hard. We took our 1963 home and it is now a 2016 home as classified by the City of Calgary. It is much more efficient and we are comfortable in it. Anyone who sees it, says that it looks like a new home. People say that it looks like a showhome and we are very happy with the result.”

Wendy & Andy G, SW Calgary, Jul/16

“Once the issue was known, the way in which Pinnacle Group dealt with it and fixed it was very professional, very caring and quick. Paul K came and talked with us. His level of care and commitment to us was spot on.”

Stacey Z, SW Calgary, Jun/16

“Trevor with Pinnacle Group was really good. Trevor did all the framing himself. It was a big project for him. He was better at communication, partially by default as he was actually on site. But he also tried to give me his best answer (open and up front).”

Homeowner, SW Calgary, Jun/16

“Paul, the owner, returned telephone calls quickly. Even when we had issues, he would answer the phone calls. I didn’t always talk to Paul sometimes I called his Site Supervisor at Pinnacle Group Renovations.”

Homeowner, SW Calgary, May/16

“I am looking forward to my next renovation. I really enjoyed working with Pinnacle Group Renovations and the team and now, I am already missing having Todd come to the site. We need to do our kitchen now.”

Tina S, SW Calgary, May/16

“I will say that Pinnacle Group Renovations has demonstrated exceptional follow-up to their client concerns. It only took one phone call and all we had to say was “we don’t know but we need to get this issue resolved”. We didn’t know the causality but Pinnacle certainly responded. Pinnacle just focused on the issue at hand and got it resolved.”

Satisfied Client, NW Calgary, Mar/16

“The people at Pinnacle Group Renovations were always prompt. Anytime I talked to Pinnacle’s Site Supervisor, he would always answer me right away. Kenton was great.”

Linda M, NE Calgary, Mar/16

“The tile guys were so fast. They knew that we were on a timeline.”

Barbara & Jeff R, AB Jan/16

“Definitely, Pinnacle Group Renovations’ Site Assistant was helpful. He was great. All of Pinnacles’ suppliers are good. In fact, they are all excellent.”

Satisfied Homeowner, Rural AB Jan/16

2015 ↑ Back to top

“We wanted to make sure the current project with Pinnacle Group Renovations would work with a future project and that things will flow well in the future. We are confident that it will.”

Homeowner, NE Calgary, Nov/15

“Yes, the Interior Designer with Pinnacle Group Renovations was always available. At one point, there was a roof leak and we couldn’t reach the Site Supervisor but we could catch the Designer right away.”

Kristina H, NE Calgary, Nov/15

“Pinnacle Group Renovations’ Suppliers all did well and the trades were respectful and professional. Their Architect Designer was very pleasant. The project was absolutely completed in alignment within the original quote. Ultimately, at the very end, we were pleased with the quality of workmanship.”

Homeowner, SW Calgary, Sep/15

“The staff with Pinnacle Group Renovations really listened and got onto things when problems arose. Their staff are excellent, worked hard and were available for me.”

Homeowner, NW Calgary, June/15

“The Site Supervisor with Pinnacle Group Renovations is amazing to work with. He had a lot of work happening and despite that he treated us like we were doing a multi-million dollar job. He was very careful and very professional. He showed up when he said he would. He was a professional and personal guy who was easy to work with.”

N Tremblay, SW Calgary, May/15

“The Pinnacle Group Renovations’ Project Manager double checked things regularly and that was good. Any issues that came up were minor. Pinnacle’s workmanship is phenomenal.”

K Kartushyn-Keele, SW Calgary, AB Apr/15

“I really appreciated the knowledge and experience of the Pinnacle Group Renovations’ Site Supervisor. He had a lot of ideas and helped us to create the bar area in the basement. He figured out that we could remove the telepost and got an Engineer involved to make it happen.”

Priddis Homeowners, Mar/15

“Pinnacle Group Renovations’ Site Supervisor was wonderful and we really liked him. He was very professional and we never felt that he wouldn’t take care of things. He was incredibly knowledgeable and experienced at his job. He took care of every little detail and he focused on getting us what we wanted. His work was also very high quality.”

Byers, SW, Calgary, Feb/15

“He was one of the best building people we have ever met. I cannot say enough good things about the Pinnacle Group Renovations’ Site Supervisor. He was a helpful, concerned and a pleasant person to deal with. He was super.”

D Drall, NW Calgary, Jan/15

“There are still some things that need to be resolved once spring comes but they are pretty minor. We are completely comfortable the Pinnacle Group Renovations will resolve everything to our satisfaction.”

D Drall, NW Calgary, Jan/15

2014 ↑ Back to top

“The Pinnacle Group Renovations had an amazing Site Supervisor. He always listened and just went “above and beyond” the call of duty. He took time to always make sure we were happy with the work. He was great and I feel lucky that we had him. Actually, all the Pinnacle staff were wonderful.”

M Brown, De Winton, AB Nov/14

“We had a good impression of Pinnacle Group Renovations’ Suppliers and Trades. During the demo a lamp was broken. It was likely an accident but they took ownership and gave us a credit for the error. It was all good.”

P Budy, Calgary, AB Aug/14

“Pinnacle Group Renovations’ Site Supervisor was fantastic and accommodating and had a good understanding of our project. Their Site Assistant was fantastic, efficient and meticulous. It was awesome.”

P Budy, Calgary, AB Aug/14

“One thing that I appreciated is that Pinnacle Group Renovations’ Site Supervisor was a clean freak. If the trades hadn’t cleaned it up, he would do it himself and I appreciated that.”

C Hughes, NW Calgary, Aug/14

“Pinnacle Group Renovations’ carpenter was very good. I wanted a sliding door that didn’t look like a sliding door. It was tricky but it was well done.”

C Hughes, NW Calgary, Aug/14

“I felt that Pinnacle Group Renovations’ Site Assistant did a lot of extra work for us. She addressed details that may have been missed otherwise. She is what I call the ‘lady of all trades’. No matter what the concern was, she made sure she was there to help.”

L McFarland, Calgary, AB Apr/14

“The Pinnacle Group Renovations’ Site Supervisor is a very mature young man. He is a big plus for them and we cannot say enough about him. He is upbeat, a good communicator and deals with concerns in a timely manner. He was never adversarial or defensive. He is very very good.”

Hamptons NW Calgary, AB Apr/14

“We had two projects done by the Pinnacle Group Renovations’, one last fall and now a larger painting project. They kept our project exceptionally clean.”

P Hart, Dewinton, AB Apr/14

“Pinnacle Group Renovations’ Site Supervisor listened, answered our questions and was efficient.”

Acreage Owner, Airdrie, AB Mar/14

“He is a great guy to work with. Pinnacle Group Renovations’ Site Supervisor was a caring individual and really wanted to make sure his customers were satisfied.”

B Schmidt NW, Calgary, AB Mar/14

“Pinnacle Group Renovations’ Site Supervisor returned calls and got back to us. Anytime we had questions, we just contacted Rafal and he would come, take notes, validate he understood and then get it done.”

Lake Bonavista, Calgary, AB Jan/14

3 BBB Ethics Winner

2013 ↑ Back to top

“My son had some stickers on his wall. Before the wall was re-painted Pinnacle Group Renovations’ Site Supervisor peeled them off and saved them for my son. From my perspective, he went ‘above and beyond’ what we would expect. My son was thrilled. Rafal was practical, reasonable and pleasant.”

Glendale SW, Calgary, AB Jul/13

“Pinnacle Group Renovations’ staff were phenomenal. They caught the fact that there was no insulation under an addition.”

Brentwood NW, Calgary, AB Apr/13

2012 ↑ Back to top

“Pinnacle Group Renovations’ Site Supervisor was very good to work with. If I raised an issue, he would always provide options and work to identify a solution. He was always very attentive.”

Lake Bonavista Estates SE, Calgary, AB May/13

“Pinnacle Group Renovations’ Site Supervisor treated us very well. I think he did the best he could do.”

Brentwood NW, Calgary, AB Aug/12

“Pinnacle Group Renovations’ Site Supervisor was wonderful to work with. He had a positive manner, was considerate and really wanted to do a good job. Pinnacle’s staff were always eager to know how we felt – whether it was good or bad. They were very responsive.”

Willow Park, Calgary, AB Jan/12

4 Clagary's Luxury Builder