Pinnacle Group’s Design & Production Experience


One of the challenges that confront home owners when they are thinking about doing a home renovation or new home build is – what are we going to do and what are we not going to do? The Pinnacle Group has addressed that challenge by creating a Design and Selection process that guides you through the stages of the project design. To measure their performance, the Pinnacle Group hired Client Insight Inc. to conduct client conversations to measure success from their customer’s perspective. The graph below shows the results of the Design and Production process. The reviews below capture the ‘voice of the customer’.

Timeline: 2018 | 2017 | 2016 | 2015 | 2014 | 2013 | 2012

Here are Reviews of The Pinnacle Group clients:

2018 ↑ Back to top

“Our overall finished design and product from The Pinnacle Group is fantastic. The design of the project meets the requirements we had. We moved in and 2 days later, it was our home. Everything ties together and the flow of our house is working great. Along the way, there were things that I was unsure of but we made decisions and everything has come together for a fantastic result.”

Rik G, NW Calgary Jan/18

“Pinnacle Group’s Designer, Eugenia, was excellent. I would say that we had a very defined scope and we knew exactly what we wanted. I would say that Eugenia listened really well and heard what we were saying. I think she was extremely diligent and knew every aspect of our project. She was able to bring everything together in our design.”

Robin B & Dave H, Okotoks Jan/18

2017 ↑ Back to top

“We felt that Pinnacle Group’s Designer, Velvet, understood us right away and “the look” we wanted. We never had the feeling that someone else’s designs and wishes were being sold to us. The ideas and direction that Velvet brought forward were thoughtful and represented things we had said or wishes we had expressed. It was clearly our project.”

Greig S, NW Calgary, May/17

“Pinnacle Group’s Site Supervisor, Brennan, was very professional, if I had any concerns he dealt with them right away. He was very good to work with. I would use the Pinnacle Group to do another project. Pinnacle’s trades were excellent. I like the guarantee by Pinnacle Group of an overall cost and the guaranteed start and finish were significant as well.”

Angela W, SE Calgary, May/17

“We were familiar with Pinnacle Group as we had worked with them before. The showroom was definitely neat and tidy. Velvet, Pinnacle’s Designer, was very good. She worked well with my wife and she was interested in the project.”

Al S, SE Calgary, May/17

“Paul was very professional and very thorough. We had never done a reno of this size before so Paul was helpful along the way. He helped us through the process and he just kept us informed of things we needed to think about and consider. We found all of Pinnacle Group’s staff to be really good. Something that I tell people when they ask about Pinnacle is that I never felt ‘nickel and dimed’.”

Joe L, SW Calgary, Jan/17   

2016 ↑ Back to top

“I liked the interaction with Velvet, Pinnacle Group’s Designer. She was good. I would say we selected Pinnacle Group based on our good feelings about Velvet. We felt she was someone we could work with.”

Kevin T, NW Calgary, Nov/16

“Pinnacle Group’s Designer had some very useful input. There is one design that we call the ‘breakfast area’ that was totally Jody’s idea – we are really happy with it. I am really impressed with Pinnacle Group’s cabinets. That is the best part & we are 100% pleased. My cabinets are Silver standard but they look like Gold standard.”

Phil L, SE Calgary, Aug/16

“Not only did Paul, the owner, explain the build process but the Pinnacle Group’s website did a good job as well. Jody, the Architect Designer, brought my vision to light. She was a pleasure to deal with. The cabinet design was a 10 (out of 5).”

Tracy T, NE Calgary, Jul/16

“The thing I like about Pinnacle Group is that they are on the ball and they do things right. They are very professional and they will let you know when things go sideways. We had a situation where our Shaw gateway went down and Pinnacle had someone there in 30 minutes to have the issue resolved. They put their attention to the details and if there are issues, they are right on top of them.”

Tina S, SW Calgary, May/16

“Rodney, the Architectural Designer at Pinnacle Group, was responsive to our modifications. He worked quite promptly. The plans certainly did not hold up our project. Velvet, Pinnacle’s Interior Designer, was a quick study and we figured out ‘a look’ quite quickly. She was helpful in us achieving that. We are very pleased and Velvet did a great job.”

Linda M, NE Calgary, Mar/16

“The SCC 3-Way Guarantee definitely had an impact. On this project, we were on a tight timeline. My husband was going in for hip surgery so we had to make sure the project would be done before he went in. Pinnacle Group made sure of it. If there had been an open ended date, we would have waited but we knew that we could trust Pinnacle Group so we went ahead with the project.”

Barbara & Jeff R, AB Jan/16

2015 ↑ Back to top

“Pinnacle Group’s Interior Designer was always on top of things in the design phase. At one point during the design, we went on vacation but she continued working and moving things forward. She was proactive about the design and I didn’t have to follow-up. I am an Engineer, so I understand projects and the importance of keeping them going. She was good about that.”

Kristina H, NE Calgary, Nov/15

“The Pinnacle Group’s Designer is an outstanding Designer. She is very detail oriented, she has good ideas and she did a lot to improve our project. Her focus was that we work as a team. She was able to articulate our vision and helped us make it a reality.”

Priddis Homeowners, Mar/15

“The Pinnacle Group’s Interior Designer was fantastic. She was willing to listen, willing to provide feedback and direction when we needed it. She helped us move in the direction we wanted to go, particularly when we didn’t know how to get there.”

D Drall, NW Calgary, Jan/15

2014 ↑ Back to top

“I have to say that Pinnacle Group’s Designer was good. She let my daughter and I pick out what we wanted and we got along really well. It was good.”

D Dane, NW Calgary, AB Dec/14

“We were very pleased with Pinnacle Group’s Architectural Designer. He listened and heard our voice, our concerns and what we were envisioning. He made sure our vision was captured and had good practical suggestions. He was honest, open and would visually show us things to confirm our understanding. We appreciated that he would demonstrate visually as it really helped to confirm our understanding.”

L McFarland, Calgary, AB Apr/14

2013 ↑ Back to top

“Pinnacle Group’s Reno Consultant was pleasant, warm and had a nice personality. He really listened and that made the difference, that was the reason we went with Pinnacle.”

Heritage Lake, Dewinton, AB Nov/13

“Pinnacle Group’s Interior Designer was also excellent. She advocated for us and helped us discover the design we wanted. She listened and created our vision perfectly. She was timely, budget conscious and kept us on track.”

Kelvin Grove, Calgary, AB Sep/13

“Pinnacle Group’s Architectural Designer listened and in the end, I got what I wanted. The design went beyond what I thought was possible.”

Brentwood NW, Calgary, AB Apr/13

2012 ↑ Back to top

“Pinnacle Group’s Reno Consultant provided a lot of information and insight. He would give options, pros and cons and just concrete information that aided our decision making. It was a very good interaction – he was professional, informed, extremely pleasant and never rude.”

Lake Bonavista SE, Calgary, AB Aug/12

“Pinnacle Group’s Interior Designer was warm, caring and has great ideas. She explained the options, clarified our my parameters and then helped us stick to them. She was a great support and trusted partner in the project.”

Willow Park, Calgary, AB Jan/12