Pinnacle Group Renovations’ Purchase & Design Experience

PINNACLE GROUP RENOVATIONS RESULTS > PURCHASE & DESIGN EXPERIENCE

One of the challenges that confront home owners when they are thinking about doing a home renovation is – what are we going to do and what are we not going to do? The Pinnacle Group Renovations has addressed that challenge by creating a Design and Selection process that guides you through the stages of a renovation design. To measure their performance, the Pinnacle Group hired Client Insight Inc. to conduct client conversations to measure success from their customer’s perspective. The graph below shows the results of the Purchase and Design process. The reviews below capture the ‘voice of the customer’.

Timeline: 2016 | 2015 | 2014 | 2013 | 2012

Here are Reviews of The Pinnacle Group Renovations’ clients:


2016 ↑ Back to top

“The Pinnacle Group’s Interior Designer, Velvet really helped make the selection process much easier.”

Joe L, SW Calgary, Jan/17

“I liked the interaction with Velvet. She was good. I would say we selected Pinnacle Group based on our good feelings about Velvet. We felt she was someone we could work with.”

Kevin T, NW Calgary, Nov/16


“Jody, Pinnacle Group’s Designer, really knew when to provide guidance and when not to. Jody knew the shops and the products, so that was helpful.”

Homeowner, SE Calgary, Aug/16

“Pinnacle Group’s Designer had some very useful input. There is one design that we call the ‘breakfast area’ that was totally Jody’s idea – we are really happy with it. I am really impressed with Pinnacle Group’s cabinets. That is the best part & we are 100% pleased. My cabinets are Silver standard but they look like Gold standard.”

Phil L, SE Calgary, Aug/16


“Not only did Paul, the owner, explain the renovation process but the Pinnacle Group’s website did a good job as well. Jody, the Architect Designer, brought my vision to light. She was a pleasure to deal with. The cabinet design was a 10 (out of 5).”

Tracy T, NE Calgary, Jul/16

“It was a pretty good experience with Paul, the owner of Pinnacle Group. We are pleased with the Architect Designer, Kathy’s work and the ideas she came up with. Our home now looks exactly like what we expected. It was a very good experience. Pinnacle’s Interior Designer, Tiffany, is very knowledgeable and professional. She took the time required to do the drawings for different design aspects of our home. Tiffany was always available and was helpful for the various trades. We were very pleased with Tiffany’s contribution and would highly recommend her.”

Wendy & Andy G, SW Calgary, Jul/16


“Jody, Pinnacle Group’s Interior Designer was lovely to work with and we have no complaints.”

Stacey Z, SW Calgary, Jun/16



“The thing we liked about the Designer at Pinnacle Group Renovations is that she had information and the knowledge to know when something would work and something wouldn’t. She was honest and upfront and was very pleasant about it.”

Homeowner, SW Calgary, May/16

“From the first time we met Paul and Oscar with the Pinnacle Group Renovations at an Open House, there was a connection. As time went along I started trusting them and it seemed the relationship just jelled. We didn’t start our project right away, it took more than a year but Paul was patient and gracious. It was a lovely situation.”

Tina S, SW Calgary, May/16


“Rodney, the Architectural Designer at Pinnacle Group Renovations, was responsive to our modifications. He worked quite promptly. The plans certainly did not hold up our project. Velvet, Pinnacle’s Interior Designer, was a quick study and we figured out ‘a look’ quite quickly. She was helpful in us achieving that. We are very pleased and Velvet did a great job.”

Linda M, NE Calgary, Mar/16

“Pinnacle Group Renovations’ Architectural Designer was great to deal with. He was very personable. We were able to connect above and beyond the scope of the project. Pinnacle’s Interior Designer was fabulous. I felt that I had a great connection with her. We were having fun.”

Satisfied Client, NW Calgary, Mar/16


“The Designer with Pinnacle Group Renovations was good to work with.”

Barbara & Jeff R, AB Jan/16



2015 ↑ Back to top

“Pinnacle Group Renovations’ Interior Designer was always on top of things in the design phase. At one point during the design, we went on vacation but she continued working and moving things forward. She was proactive about the design and I didn’t have to follow-up. I am an Engineer, so I understand projects and the importance of keeping them going. She was good about that.”

Kristina H, NE Calgary, Nov/15

“The Architect Designer was very good. We were doing an Exterior reno and wanted to be able to make it work with a kitchen and bathroom reno that we will do in a couple of years. We want to stay in this house until we can no longer be in a house, so we wanted the design to align with our future plans. He did a great job and now it looks gorgeous.”

Homeowner, Calgary, Nov/15


“Pinnacle Group Renovations’ Designer was good to work with and helped us refine the finer details. She has a lot of experience and it helped to bounce ideas off her.”

Homeowner, SW Calgary, Sep/15

“Pinnacle Group’s Renovation Consultant was excellent. He was very personable and very knowledgeable about all aspects. He was also very concerned and caring.”

Homeowner, NW Calgary, June/15


“Pinnacle Group Renovations’ Designer was busy taking some courses, but otherwise she was excellent. She actually returned my calls within a few hours while she was taking the courses.”

Satisfied Client, NW Calgary, June/15

“The Renovation Consultant with Pinnacle Group Renovations remained in contact until the end of the project and came by a few times as well.”

Homeowner, NW Calgary, June/15


“Pinnacle Group Renovations’ Designer was very professional and helpful. She listened really well and was easy to work with.”

N Tremblay, SW Calgary, May/15

“Pinnacle Group Renovations’ Designer was very good. She understood the look we were going for and had a lot of good ideas”.

SW Calgary Homeowners, Apr/15


6 Homes for Life

“The Pinnacle Group Renovations’ Designer is an outstanding Designer. She is very detail oriented, she has good ideas and she did a lot to improve our project. Her focus was that we work as a team. She was able to articulate our vision and helped us make it a reality.”

Priddis Homeowners, Mar/15


“The one thing that I would say is that Pinnacle Group’s Renovation Consultant was the reason we chose to work with them. He is very customer focused and it seemed he really wanted to help us accomplish our dream home with the renovation.”

Priddis Homeowners, Mar/15

“The Pinnacle Group Renovations’ Designer was very creative and could walk into a room and envision things we couldn’t.”

Byers, SW, Calgary, Feb/15


“The Pinnacle Group Renovations’ Interior Designer was fantastic. She was willing to listen, willing to provide feedback and direction when we needed it. She helped us move in the direction we wanted to go, particularly when we didn’t know how to get there.”

D Drall, NW Calgary, Jan/15

“We had a good interaction with Pinnacle Group Renovations’ Designer, he provided guidelines and understanding on the financial impact of our decisions.”

South Calgary, Calgary, AB Dec/14


“She was extremely helpful. Pinnacle Group Renovations’ Architectural Designer was pleasant and nice to deal with. We really enjoyed working with her.”

D Drall, NW Calgary, Jan/15

“Pinnacle Group’s Renovation Consultant was fantastic and we really liked him and appreciated his input. He remained involved and was fantastic.”

D Drall, NW Calgary, Jan/15


2014 ↑ Back to top

“I have to say that Pinnacle Group Renovations’ Designer was good. She let my daughter and I pick out what we wanted and we got along really well. It was good.”

D Dane, NW Calgary, AB Dec/14

“It is great, awesome and wonderful how the Pinnacle Group Renovations will go “above and beyond” the call of duty on a home renovation project.”

M Brown, De Winton, AB Nov/14


“Pinnacle Group Renovations’ Interior Designer was awesome. She read my personality and my style and even though it was very different than hers, she was able to separate that and work with it. The end result is that it turned out the way we wanted it to look.”

M Brown, De Winton, AB Nov/14

“In the process, we made many changes to the design of our project. Pinnacle Group Renovations’ Architectural Designer was efficient and aligned the design along our changes. I would score them a 10 as we are very happy with the transformation of our house.”

M Brown, De Winton, AB Nov/14


“Paul was really good to work with. He was courteous and up front. Pinnacle Group Renovations’ design team provided helpful guidance and updated our plans in a timely manner.”

P Budy, Calgary, AB Aug/14

“Pinnacle Group’s Renovation Consultant was excellent. I needed some renovation work done on an urgent basis but I wanted flexibility. He talked about options and was willing to be flexible. He would adjust and and did it gracefully.”

C Hughes, NW Calgary, Aug/14


“We had a good interaction with Pinnacle Group’s Renovation Consultant. He listened and took time to understand and he was really good about following up with us.”

L McFarland, Calgary, AB Apr/14

“The Renovation Consultant at Pinnacle Group Renovations informed us, educated us and was pleasant to deal with. He also did a good job of explaining Pinnacle’s renovation process.”

P Hart, Dewinton, AB Apr/14


“We were very pleased with Pinnacle Group Renovations’ Architectural Designer. He listened and heard our voice, our concerns and what we were envisioning. He made sure our vision was captured and had good practical suggestions. He was honest, open and would visually show us things to confirm our understanding. We appreciated that he would demonstrate visually as it really helped to confirm our understanding.”

L McFarland, Calgary, AB Apr/14

“Pinnacle Group Renovations’ Interior Designer considered what we wanted and provided good direction. The options she suggested made the whole process easier. It seemed that she spent enough time with us upfront to really ‘get our vision.’ That resulted in many of the decisions being easier. She understood our style and vision and helped us get to “eureka decisions”.”

L McFarland, Calgary, AB Apr/14


“Pinnacle Group Renovations’ Interior Designer was great. She was very helpful and definitely brought it all together. I couldn’t have done it without her.”

B Robson, Airdrie, AB Mar/14

“I am definitely pleased with the design of our renovation. Pinnacle Group Renovations’ Designer listened to what we wanted and was fast. I would say he nailed it and he was good at his job.”

Acreage Owner, Airdrie, AB Mar/14


“Pinnacle Group’s Renovation Consultant was very good. He was very clear and didn’t dance around on anything. We trusted him early on in the project.”

Lake Bonavista, Calgary, AB Jan/14

“We had a good experience with Tiffany. I don’t think we would have gotten through the selections without her. She was valuable and helped us a lot.”

Lake Bonavista, Calgary, AB Jan/14


2013 ↑ Back to top

“Pinnacle Group Renovations’ Reno Consultant was pleasant, warm and had a nice personality. He really listened and that made the difference, that was the reason we went with Pinnacle.”

Heritage Lake, Dewinton, AB Nov/13

“Pinnacle Group Renovations’ Interior Designer was very patient with us and she had good suggestions.”

Heritage Lake, Dewinton, AB Nov/13


“The Pinnacle Group’s Renovation Consultant was excellent. He was easy to work with and he talked in a language that we could understand. He was helpful and very knowledgeable about all aspects of the project.”

Kelvin Grove, Calgary, AB Sep/13

“Pinnacle Group Renovations’ Interior Designer was also excellent. She advocated for us and helped us discover the design we wanted. She listened and created our vision perfectly. She was timely, budget conscious and kept us on track.”

Kelvin Grove, Calgary, AB Sep/13


“Pinnacle Group Renovations’ Cabinet Designer had terrific input and experience in the design. Everything worked seamlessly. She came up with ideas we wouldn’t have thought of and created a wonderful design.”

Kelvin Grove, Calgary, AB Sep/13

“I really appreciated working with the Pinnacle Group Renovations’ Interior Designer. She was great as she understood what we wanted. We couldn’t have done this project without her. We got a lot of selections right on the first try.”

Bearspaw, Calgary, AB Jul/13


“Our project was about blending two different tastes, Pinnacle Group’s Renovation Consultant was open-minded, flexible and pleasant. He was flexible and we would have no hesitation recommending him to a good friend.”

Glendale SW, Calgary, AB Jul/13

“We were really impressed, with the Pinnacle Group Renovations’ Architectural Designer, she nailed it on the first plan. We never went back for any major revisions. We are happy.”

Bearspaw, Calgary, AB Jul/13


“This part of the project (the selections) would have taken us 25 years. Their Interior Designer at Pinnacle Group Renovations was very helpful in narrowing our choices to 3 or 4. It was a very efficient way to do things.”

Glendale SW, Calgary, AB Jul/13

“Our willingness to show case our home for the Pinnacle Group Renovations reflects the trust we have for their wonderful team.”

Springbank, AB May/13


“I found Pinnacle Group Renovations’ Architectural Designer to be very professional as we only needed to meet a few times. He was pleasant, professional and efficient.”

Lake Bonavista Estates SE, Calgary, AB May/13

“Pinnacle Group Renovations was phenomenal. Their Reno Consultant was good to work with and I trusted him throughout the project.”

Brentwood NW, Calgary, AB Apr/13


“Pinnacle Group Renovations’ Architectural Designer listened and in the end, I got what I wanted. The design went beyond what I thought was possible.”

Brentwood NW, Calgary, AB Apr/13

“Pinnacle Group Renovations’ Interior Designer is a sweetheart and everything she did was excellent. She listened and has a knack for turning a house into a home. She got both my son and daughter involved so it became a family project.”

Brentwood NW, Calgary, AB Apr/13


“Pinnacle Group Renovations’ Architectural Designer was very practical and we enjoyed working with her. She listened and understood what we wanted.”

Springbank, AB Apr/13

“Pinnacle Group Renovations’ Cabinet Designer was great. He had a vision to get us started and then incorporated our ideas. We liked his openness and ability to articulate what we wanted. His skill made a big difference.”

Varsity Estates NW, Calgary, AB Apr/13


2012 ↑ Back to top

“I think Pinnacle Group Renovations’ Interior Designer was good at knowing when to step back and let us make decisions. She knew when to step in and provide perspective. It was good.”

Edgemont NW, Calgary, AB Dec/12

“We enjoyed working with Pinnacle Group Renovations’ Interior Designer and she provided us with a lot of insight and assistance.”

Brentwood NW, Calgary, AB Aug/12


“Pinnacle Group Renovations’ Reno Consultant provided a lot of information and insight. He would give options, pros and cons and just concrete information that aided our decision making. It was a very good interaction – he was professional, informed, extremely pleasant and never rude.”

Lake Bonavista SE, Calgary, AB Aug/12

“We valued the input of Pinnacle Group Renovations’ Interior Designer as it was very helpful for us. We are very happy with her input.”

Varsity Estates NW, Calgary, AB Jul/12


“Pinnacle Group Renovations’ Reno Consultant did a good job and he was always pleasant to work with.”

Woodbine SW, Calgary, AB Jul/12

“We really took a lot of time to be involved in the planning. Pinnacle Group Renovations’ Architectural Designer took the ideas and integrated them into the plan. He was agreeable and easy to work with. It was a collaborative effort.”

Varsity Estates NW, Calgary, AB Jul/12


“Working with Pinnacle Group Renovations’ Kitchen Designer was good. We had some difficult decisions to make but he provided helpful guidance and direction. He stuck with us until we got it.”

Lake Bonavista, Calgary, AB Mar/12

“Pinnacle Group Renovations’ Interior Designer was warm, caring and has great ideas. She explained the options, clarified our my parameters and then helped us stick to them. She was a great support and trusted partner in the project.”

Willow Park, Calgary, AB Jan/12