Pinnacle Group’s Overall Impression


Some of the questions that face a renovation contractor or any business owner for that matter are: Will our clients be satisfied? Will our clients select us for a future projects? Will our clients recommend us to family and friends?  To answer those questions and measure their performance, the Pinnacle Group hired Client Insight Inc. to talk with their clients and get their perspective. The graph below shows the results of those metrics and the reviews capture the ‘voice of the customer’.

Timeline: 2018 | 2017 | 2016 | 2015 | 2014 | 2013 | 2012

Here are Reviews of The Pinnacle Group’s clients:

2018 ↑ Back to top

“It was a pleasure to work with The Pinnacle Group and I would be happy to recommend them. Now that the project is over, there are times that I miss talking to Brennan about what is happening. We had a fantastic result. Even when times were challenging, it was still a pleasure to work with them. When issues came up, I could always talk with Paul or other team members to work through the issue and get a satisfactory result. That was worth a lot.”

Rik G, NW Calgary Jan/18

“Paul, the Owner of Pinnacle Group, was always available and was checking in with us. It was very good. When we made the decision, we interviewed 3 companies and they were all strong contenders. I think what helped Pinnacle win was the strong commitment to process and the organization. I think that Pinnacle Group has a strong organization.”

Robin B & Dave H, Okotoks Jan/18

2017 ↑ Back to top

“Pinnacle Group came across as being professional. We liked the ideas that the Pinnacle team brought. With Pinnacle, we got a strong impression of a team whereas with a competitor, there was no sense of team at all.”

Geoff S, SW Calgary, Jul/17

“The fact of the SCC 3 Way Guarantee was big. Pinnacle Group guarantees the start and finish date and that was a big yes for me.”

Angela W, SE Calgary, May/17

“It was really good with Pinnacle Group. Paul attracted us with his warmth and his genuine personality. It was clear that he had integrity and we could tell he knew how to run a business. It was those qualities that attracted us to them. For me, they are significant values and are important. It was also the quality of work that we observed on their projects and the SCC Guarantee.”

Greig S, NW Calgary, May/17

“The way that Pinnacle Group’s Owner, Paul, presents himself and the company is what got our attention. Paul is an easy person to listen to and get along with. It turned out that we made the right decision. We wanted a Renovation Contractor who was trustworthy and reliable. We were spending a lot of time and money, so trust was very important.”

Joe L, SW Calgary, Jan/17

2016 ↑ Back to top

“Pinnacle Group’s Owner, Paul, was good about getting back to me and he was good to work with. I know that Todd and Paul work to provide good customer service and they do it really well. It was noticed and highlighted by my neighbors.”

Kevin T, NW Calgary, Nov/16

“We have two sets of friends who have used Pinnacle Group before. (One of) our friends did a project 10 years ago when Paul sold and built the projects himself. He couldn’t speak higher of anyone than Paul Klassen. Paul came across a foundation problem and Paul fixed it at largely his own cost. One of Paul’s subcontractors told my friend a key point, “Our standard of work isn’t measured by the Homeowner as much as it is by Paul of the Pinnacle Group. We have to make sure we are meeting his standard and that is the bigger challenge.” In my mind, that is the Contractor you want to do your Renovation. That gave me a really high level of confidence in Pinnacle Group and in Paul.”

Phil L, SE Calgary, Aug/16

“To me it wasn’t only a business transaction. It felt that we were treated like family. It was very personal and the degree of caring about our concerns was high. It felt like Paul and the rest of the Pinnacle Group really cared and wanted me to have a good experience. They wanted to make sure I would be satisfied. At some level it felt like we were brought in as part of the family. Pinnacle Group’s quality is amazing.”

Tracy T, NE Calgary, Jul/16

“Pinnacle Group is a wonderful company. Pinnacle’s staff was better than the trades, more responsive and more responsible.”

Stacey Z, SW Calgary, Jun/16

“I love Paul and his team at Pinnacle Group. Paul has been amazing. He is very personable, he is very interested in what we have to say, he listens, he hears our concerns and responds to them in a professional manner.”

Tina S, SW Calgary, May/16

“I was well aware of their guarantee to start and complete on time and their cost guarantee. To me that was attractive feature and it impacted our decision to work with Pinnacle Group.”

Linda M, NE Calgary, Mar/16

“This is our third renovation with Pinnacle Group. I used them for the same reasons that I would refer them. If I had another renovation coming, the Pinnacle Group is the only company that I would call.”

Barbara & Jeff R, AB Jan/16

2015 ↑ Back to top

“The quality has been great. The focus with Pinnacle Group has been on doing things right as opposed to doing things fast and quick. Our house was drafty before and now it isn’t. We would use Pinnacle again.”

Kristina H, NE Calgary, Nov/15

“Our biggest fear in doing a renovation was that it would end up costing way more and it would take much longer to complete. It was important for us that the quote and timing be accurate. That was a big reason we went with Pinnacle Group.”

N Tremblay, SW Calgary, May/15

“Everyone at the Pinnacle Group was really good to work with. They were very professional and their workmanship is phenomenal.”

K Kartushyn-Keele, SW Calgary, AB Apr/15

“We had done 2 smaller projects with the Pinnacle Group about 10 – 12 years ago and it was that experience that brought us back to the Pinnacle Group.”

Byers, SW, Calgary, Feb/15

“We are very happy with the way everything turned out with our new home build. The Pinnacle Group was very diligent at dealing with any issues that came up.”

D Drall, NW Calgary, Jan/15

2014 ↑ Back to top

“When we interviewed different suppliers, it was clear that others would not make any timeline or budget guarantees. We wanted a General Contractor who would work with us and keep us focused on our budget. That was a big factor and Pinnacle Group delivered.”

L McFarland, Calgary, AB Apr/14

“We needed to know that our house would be complete before winter set in and it started to snow. It gave us confidence that they would have it finished. We had done renovations before with other suppliers that had not turned out so well. Pinnacle Group came through for us.”

B Robson, Airdrie, AB Mar/14

“We have had a lot of people in our home to see the renovation and they are amazed with the project and quite frankly, so are we.”

B McGillivray SE, Calgary, AB Jan/14

2013 ↑ Back to top

“The Pinnacle Group’s responsiveness to issues was unbelievable. There was never an argument about whose responsibility it was. They just took care of it.”

Kelvin Grove, Calgary, AB Sep/13

“It was our pleasure to have the Pinnacle Group showcase our home. Our willingness to do so reflects the comfortable, beautiful and zen-like living solutions they helped us create.”

Springbank, AB May/13

“The Pinnacle Group is a phenomenal company. I think part of that is that they all know each other. You get the feeling of one big caring family and it helps that the staff know the trades and suppliers.”

Brentwood NW, Calgary, AB Apr/13

2012 ↑ Back to top

“We are exceptionally pleased with the Design and the end result. We like things that are well designed, well done and well executed. It is craftsmanship with a functional elegance that is not ostentatious. That is what the Pinnacle Group did for us.”

Lake Bonavista SE, Calgary, AB Aug/12

“The concept of “Aging in Place” was very important for us. In fact, that seemed to energize Pinnacle Group. With Pinnacle, I could be ‘open and honest’ and they always responded in a positive manner.”

Willow Park, Calgary, AB Jan/12