Pinnacle Group Renovations’ Overall Impression


Some of the questions that face a renovation contractor or any business owner for that matter are: Will our clients be satisfied? Will our clients select us for a future projects? Will our clients recommend us to family and friends?  To answer those questions and measure their performance, the Pinnacle Group Renovations hired Client Insight Inc. to talk with their clients and get their perspective. The graph below shows the results of those metrics and the reviews capture the ‘voice of the customer’.

Timeline: 2017 | 2016 | 2015 | 2014 | 2013 | 2012

Here are Reviews of The Pinnacle Group Renovations’ clients:

2017 ↑ Back to top

“The interaction with Paul, the Owner of Pinnacle Group was good throughout the whole project. If we needed something from him, he was there for us.”

Geoff S, SW Calgary, Jul/17

“Everyone at Pinnacle Group was very friendly.”

Helen S, SW Calgary, Jul/17

“Pinnacle Group’s Site Supervisor, Brennan, was very professional, if I had any concerns he dealt with them right away. He was very good to work with. I would use the Pinnacle Group to do another renovation. We had a few moments on this project but they did a fantastic job. Pinnacle’s trades were excellent.”

Angela W, SE Calgary, May/17

“The staff with Pinnacle Group, Todd, Brennan, Velvet and Grant are all friendly and considerate people. Grant specifically is a good guy to have close by. We regret we are no longer getting together with them, now that the project is complete. All in all we were very satisfied.”

Greig S, NW Calgary, May/17

“We have worked with Pinnacle Group before. We have had a bit of warranty work done and that has been fine. We like the way the project turned out.”

Al S, SE Calgary, May/17

“Paul was very professional and very thorough. We had never done a reno of this size before so Paul was helpful along the way. He helped us through the process and he just kept us informed of things we needed to think about and consider. We found all of Pinnacle Group’s staff to be really good. Something that I tell people when they ask about Pinnacle is that I never felt ‘nickel and dimed’. You obviously pay a premium to use the Pinnacle Group but it was all very upfront and I never once felt like they were trying to squeeze more small amounts from me.”

Joe L, SW Calgary, Jan/17

2016 ↑ Back to top

“Pinnacle Group’s Owner, Paul, was good about getting back to me and he was good to work with. I know that Todd and Paul work to provide good customer service and they do it really well. It was noticed and highlighted by my neighbors.”

Kevin T, NW Calgary, Nov/16

“Paul is very good as far as communication and responding to our questions. Paul and I are very similar in personalities. We are both triple A personalities. I actually told Paul that we still have our basement to do. At some point, we may decide to do our bedrooms down stairs as well. If we do that, I will have no hesitation to use Pinnacle Group.result and the quality they provide.”

Phil L, SE Calgary, Aug/16

“I have no issues with the end result and the quality Pinnacle Group provided. They were very good people and very customer oriented.”

Homeowner, SE Calgary, Aug/16

“To me it wasn’t only a business transaction. It felt that we were treated like family. It was very personal and the degree of caring about our concerns was high. It felt like Paul and the rest of the Pinnacle Group really cared and wanted me to have a good experience. They wanted to make sure I would be satisfied. At some level it felt like we were brought in as part of the family. Pinnacle Group’s quality is amazing.”

Tracy T, NE Calgary, Jul/16

“We are satisfied with the end result. We are now very pleased with what we got out of the project. If we were going to do another project, we would do it with Pinnacle Group.”

Wendy & Andy G, SW Calgary, Jul/16

“Pinnacle Group is a wonderful company. Pinnacle’s staff was better than the trades, more responsive and more responsible.”

Stacey Z, SW Calgary, Jun/16

“I think Pinnacle Group is a fantastic company.”

Homeowner, SW Calgary, Jun/16

“From the moment we met Paul it felt right. It has been a great experience working with the Pinnacle Group Renovations.”

Tina S, SW Calgary, May/16

“I really appreciate what Pinnacle Group Renovations did for us. It was such a positive experience. I hope they already know how much I appreciate the hard work they put into my basement.”

Homeowner, SW Calgary, May/16

“The design really was an evolution and in the end, we are pleased with the layout. The project was completed on schedule and they were able to keep me informed.”

Linda M, NE Calgary, Mar/16

“Walking in the door of the showroom at Pinnacle Group Renovations was fantastic. It was always presentable and tidy. Pinnacle did a good job of analyzing our project and home. All aspects of the additions were considered. We are very pleased with the end result.”

Satisfied Client, NW Calgary, Mar/16

“Paul, the Owner, is always very helpful. If there is ever an issue with Pinnacle Group Renovations, he will make sure it gets fixed.”

Barbara & Jeff R, AB Jan/16

2015 ↑ Back to top

“The quality has been great. The focus has been on doing things right as opposed to doing things fast and quick. Our house was drafty before and now it isn’t. Pinnacle Group Renovations was focused on doing things right. We would use Pinnacle again.”

Kristina H, NE Calgary, Nov/15

“Pinnacle Group Renovations’ Showroom was always clean. Their Suppliers were all friendly, kind and professional. Pinnacle worked with us and we appreciated it.”

Jonathan H, SW Calgary, Sep/15

“Pinnacle Group Renovations provided very sound technical expertise for our project. I am satisfied with my experience with Pinnacle. We would use them again.”

Homeowner, SW Calgary, Sep/15

“Renovation Consultant at Pinnacle Group Renovations was great to work with. We had some issues near the end so I talked to him and he called a meeting. He dealt with the issues and got everything resolved. I was very satisfied with the outcome.”

N Tremblay, SW Calgary, May/15

“Everyone at the Pinnacle Group Renovations was really good to work with. They were very professional and their workmanship is phenomenal.”

K Kartushyn-Keele, SW Calgary, AB Apr/15

“Our experience with the Pinnacle Group Renovations was good. The fact that they gather customer feedback says something about the Pinnacle Group. Clearly, they are open to feedback and to continuous quality improvement. It is huge to go back to customers and that is what improving a company is all about.”

Priddis Homeowners, Mar/15

“We appreciated that the Pinnacle Group Renovations was conscientious enough to dry out the basement before they started working on it. They really went by the book and we appreciated that. There were no corners cut.”

D Drall, NW Calgary, Jan/15

“We are very happy with the way everything turned out with our new home build. The Pinnacle Group Renovations was very diligent at dealing with any issues that came up.”

D Drall, NW Calgary, Jan/15

“The whole Pinnacle Group Renovations team was like that. They were all willing to help us move in the direction we wanted to go, particularly when we didn’t know how to get there. They listened, provided feedback and direction.”

D Drall, NW Calgary, Jan/15

2014 ↑ Back to top

“The thing that I liked was that I could look on the internet every day and see the progress and where things were at. It was good.”

D Dane, NW Calgary, AB Dec/14

“It was the extra’s … the Pinnacle Group Renovations Team helped us move in and any deficiency that we found has been taken care of. Last week my dog died and the Pinnacle Group sent us flowers. They didn’t have to do that but it was so nice that they did.”

M Brown, De Winton, AB Nov/14

“The Pinnacle Group Renovations really have been great and it was good having them here. I was kind of sad when it was over as they are all such nice people to see on a daily basis.”

M Brown, De Winton, AB Nov/14

“I needed a flexible Renovator that delivered a quality result – we didn’t know what we would find. My needs expanded and Pinnacle Group Renovations was available and very happy to make changes. It was good.”

C Hughes, NW Calgary, Aug/14

“That is totally right, we would score the Pinnacle Group Renovations in the high 90 percentage. We will totally refer them.”

P Budy, Calgary, AB Aug/14

“I was very pleased with Pinnacle Group Renovations’ quality of workmanship and am very satisfied.”

C Hughes, NW Calgary, Aug/14

“My score of 100% seems excessive, as I am a school teacher. But our experience was that the Pinnacle Group Renovations was very positive, so yes, 100% sounds right.”

P Hart, Dewinton, AB Apr/14

“We were definitely satisfied with the Pinnacle Group Renovations. I have already referred them to friends who are are starting a project with them in a few weeks.”

L McFarland, Calgary, AB Apr/14

“The Pinnacle Group Renovations did an excellent job all the way through.”

Acreage Owner, Airdrie, AB Mar/14

“We are really enjoying our renovated home.”

B Schmidt NW, Calgary, AB Mar/14

“We have had a lot of people in our home to see the renovation and they are amazed with the project and quite frankly, so are we.”

B McGillivray SE, Calgary, AB Jan/14

“We used to think of ‘going down into the basement’ but now we see it as just another part of our house. We are using it and really enjoying it. Now it’s beautiful, functional and as good as any other part of our home.”

Lake Bonavista, Calgary, AB Jan/14

2013 ↑ Back to top

“Pinnacle Group Renovations is a good company and I really liked their work.”

Heritage Lake, Dewinton, AB Nov/13

“The Pinnacle Group Renovations’ responsiveness to issues was unbelievable. There was never an argument about whose responsibility it was. They just took care of it.”

Kelvin Grove, Calgary, AB Sep/13

“Overall the experience was as smooth and pleasant as a renovation experience can be. We lived through it. The level of noise and mess was always bearable.”

Lake Bonavista Estates SE, Calgary, AB May/13

“It was our pleasure to have the Pinnacle Group Renovations showcase our home. Our willingness to do so reflects the comfortable, beautiful and zen-like living solutions they helped us create.”

Springbank, AB May/13

“The Pinnacle Group Renovations is a phenomenal company. I think part of that is that they all know each other. You get the feeling of one big caring family and it helps that the staff know the trades and suppliers.”

Brentwood NW, Calgary, AB Apr/13

“We are really enjoying our home.”

Springbank, AB Apr/13

“The Pinnacle Group Renovations did a good job and I value being able to point that out to people. Yes, referrals are the best advertising.”

Riverbend SE, AB Feb/13

1 Multiple SAM Winner

2012 ↑ Back to top

“We are exceptionally pleased with the Design and the end result. We like things that are well designed, well done and well executed. It is craftsmanship with a functional elegance that is not ostentatious. That is what the Pinnacle Group Renovations did for us.”

Lake Bonavista SE, Calgary, AB Aug/12

“We are very happy and we are really enjoying our house. The final product is 98%.”

Varsity Estates NW, Calgary, AB Jul/12

“We are really enjoying our renovated home.”

Springbank, AB Jul/12

“The concept of “Aging in Place” was very important for us. In fact, that seemed to energize Pinnacle Group Renovations. With Pinnacle, I could be ‘open and honest’ and they always responded in a positive manner.”

Willow Park, Calgary, AB Jan/12