Why Recommend the Pinnacle Group Renovations (WR) to their Friends & Family?

PINNACLE GROUP RESULTS >WHY RECOMMEND THE PINNACLE GROUP

What are the reasons that Pinnacle Group clients recommend them to friends and family? That’s a question that the Pinnacle Group management team have been curious about, so they hired Client Insight Inc. to conduct customer satisfaction surveys to measure success from their customer’s perspective. The graphic below shows the top 6 reasons. The reviews below capture the ‘voice of the customer’.

Timeline: 2016 | 2015 | 2014 | 2013 | 2012

Here are Reviews of The Pinnacle Group’s clients:


2016 ↑ Back to top

“I think Pinnacle Group did an exceptional job. We we are very happy with the process and the whole experience. Our experience was really ‘stress free’. Todd, Pinnacle’s Site Supervisor, was available to us on a 24 x 7 basis. He went above and beyond on numerous occasions. Velvet, their Designer, really helped us make the selection process much easier.”

Joe L, SW Calgary, Jan/17

“I already have recommended Pinnacle Group. They have a good timeline and they had a reasonable amount of communication at the front half of the project. I have limited experience with trades but Pinnacle did it in the time and cost they committed to. That is a good thing.”

Kevin T, NW Calgary, Nov/16


“I have no problem recommending Pinnacle Group. I have two sets of friends who used Pinnacle Group and they were both satisfied with the project and the people involved.”

Phil L, SE Calgary, Aug/16



“I already have recommended Pinnacle Group. Even though there was some churn with the Site Supervisor, I felt that the root of Pinnacle Group was to care about their customers and make sure the job was done well. From Paul upfront, to Stephanie in the office, they truly care about their customers. It was a good feeling to work with Pinnacle and know they cared and had my interests in mind. I would definitely recommend them. It was definitely worth it in the end.”

Tracy T, NE Calgary, Jul/16

“We have already referred Pinnacle Group. It is the end result that we are happy with. We have had people stop by our house and take pictures. Some people have asked who did the renovation. We and other people seem to like the color pallet and design of our new house.”

Wendy & Andy G, SW Calgary, Jul/16


“I will definitely use Pinnacle Group Renovations again because of their great service. There were frustrations and challenges, there would be with any renovation but Pinnacle was always as pleasant as they could be under the circumstances.”

Tina S, SW Calgary, May/16

“It is the personal connection, the relationship and the trust working with Pinnacle Group Renovations that is important to me. I want to make sure it will be good on a personal level.”

Homeowner, SW Calgary, May/16


“Yes, I would recommend Pinnacle Group Renovations. I had great confidence in them. They have high standards and I felt that they understood and considered our individual circumstance. This may sound odd but it felt that Pinnacle was there to take good care of us. They were very considerate of our situation and some of our requirements. That made our whole project work out well.”

Linda M, NE Calgary, Mar/16

“I believe that I would refer the Pinnacle Group Renovations, but with provisional comments. I would tell people that you are going to like the finished project but please expect issues will happen so please clarify and make sure you understand before you start.”

Satisfied Client, NW Calgary, Mar/16


“I have already referred Pinnacle Group Renovations because the Pinnacle Group has met the start and completion dates every time. Their craftsmanship is so good; their trades and suppliers are so good and when issues arise they address them and take care of them. That is great. For me, it is easy to refer the Pinnacle Group because I trust them. Any issues will be taken care of.”

Barbara & Jeff R, AB Jan/16



2015 ↑ Back to top

“I already have recommended Pinnacle Group Renovations. I liked their ‘start to finish’ approach with just a few staff. We wanted a company that could help us with our vision and bring the project to completion. There was no concern that Pinnacle Group wouldn’t complete the project. We have had neighbors stop by and ask, “Who did your Renovation?” I have recommended Pinnacle because I know they will give my neighbors good quality.”

Kristina H, NE Calgary, Nov/15

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“We have already referred the Pinnacle Group Renovations. We have heard such horror stories about other projects. We had challenges, but the stories heard far exceed any challenge we had. We respect and trust the integrity of Paul Klassen (owner). We have full confidence and trust in Paul. I think that is a rare thing in our economy.”

Jonathan H, SW Calgary, Sep/15

“I would recommend the Pinnacle Group Renovations because it was reassuring that someone was taking care of the whole project. If someone didn’t show up we just called their Site Supervisor. It was a nice service and removed a lot of stress.”

N Tremblay, SW Calgary, May/15


“I would refer the Pinnacle Group Renovations because they were on time, they were professional and they were very responsive. From my perspective, the Pinnacle Group was at the top of the industry.”

K Kartushyn-Keele, SW Calgary, AB Apr/15

“The main reason for us recommending the Pinnacle Group Renovations is that they were so great to work with. They answered our questions and they had great ideas. They did have some problems that were beyond their control (suppliers, weather, injuries etc) but they did a great job. They were professional, responsive, fun and timely. Pinnacle is outstanding.”

Priddis Homeowners, Mar/15


“I would recommend the Pinnacle Group Renovations because I trusted them, and that really reduces the stress on a new home build project like ours.”

D Drall, NW Calgary, Jan/15

“I know a number of people who have built homes and all you hear about is their horror stories. Our project was not stress free but any issue or problem that came up was addressed. The Pinnacle Group Renovations was very good at dealing with the issues and doing it quickly and in a manner that ensured we would be happy.”

D Drall, NW Calgary, Jan/15


2014 ↑ Back to top

“We have already recommended the Pinnacle Group Renovations because they were good to work with and did nice work. Their quality and workmanship was right up there.”

D Dane, NW Calgary, AB Dec/14

“Because the Pinnacle Group Renovations were so professional. The quality of their work is excellent and they are easy to work with. The Pinnacle Group was efficient and they completed the project on time.”

M Brown, De Winton, AB Nov/14


“I would recommend because of the positive experience we had with Pinnacle Group Renovations. Paul did a good job of running things and there was a very personal touch. We had confidence based on the connection we made.”

P Budy, Calgary, AB Aug/14

“Because the quality and outcome were very good. Their Site Supervisor was very engaging, he had lots of ideas and never said “no”. He would listen and always find solutions. It was a very very positive experience.”

C Hughes, NW Calgary, Aug/14


“We developed a real positive relationship with the Pinnacle Group’s Renovation Consultant. He is really good at what he does. We have no complaints and their trades are exceptional.”

P Hart, Dewinton, AB Apr/14

“We are very pleased with the end result. The Pinnacle Group Renovations team are accessible, willing to listen and resolve any concerns. They are also very conscious of our vision, our budget and willing to work together to come to a good result. Many other General Contractors cannot accomplish that. That was a deciding factor in us using the Pinnacle Group.”

L McFarland, Calgary, AB Apr/14


“We were satisfied with the overall approach that the Pinnacle Group Renovations took in handling our project. They wanted to make sure we were happy with the final result despite the fact that issues came up along the way.”

B Schmidt NW, Calgary, AB Mar/14

“Overall the Pinnacle Group Renovations were fantastic to work with. They were on time, professional, they laid everything out in a clear manner and there were no surprises. The Pinnacle Group are great to work with.”

B Robson, Airdrie, AB Mar/14


“Pinnacle Group Renovations told us what to expect and to be honest, it sounded too good to be true. But the Pinnacle Group followed through. I would recommend them because I trusted them. They did exactly what they agreed to. We didn’t have to worry.”

Lake Bonavista, Calgary, AB Jan/14

“We would refer the Pinnacle Group Renovations because they a good job.”

Heritage Lake, Dewinton, AB Nov/13


2013 ↑ Back to top

“For the reasons we chose to work with them: The SCC guarantee; the fact that they stayed on budget; their quality of work; their efficiency and responsiveness. It was a worry free project.”

Kelvin Grove, Calgary, AB Sep/13

“I am very happy with the end result. It doesn’t look like we renovated our house, it looks like it was the original plan. We had a very pleasant experience with the Pinnacle Group Renovations.”

Glendale SW, Calgary, AB Jul/13


“We would recommend Pinnacle Group Renovations because they do good work on time. They are professional and efficient. They are reliable as are their trades.”

Lake Bonavista Estates SE, Calgary, AB May/13

“The Pinnacle Group Renovations is very professional and very customer focused. They also helped us discover and articulate the renovation design we wanted.”

Varsity Estates NW, Calgary, AB Apr/13


“I would refer Pinnacle Group Renovations for 4 reasons: 1) Their professionalism. 2) The product selections are all at least one step above builder grade. 3) The price quote was reasonable. It was not cost plus. 4) The Change Orders were all handled professionally.”

Brentwood NW, Calgary, AB Apr/13

“In referring the Pinnacle Group Renovations, I would use words like honesty, integrity and commitment to providing the customer with what they want. In my experience that is so rare but it is the level of commitment we experienced with Pinnacle.”

Springbank, AB Apr/13


“We would refer Pinnacle Group Renovations because of their quality of workmanship and professionalism. I would use Pinnacle again, in a heartbeat.”

Riverbend SE, AB Feb/13

3 BBB Ethics Winner


2012 ↑ Back to top

“Pinnacle Group Renovations keeps to their deadline and their word. They have integrity and are professional. They take their business seriously.”

Edgemont NW, Calgary, AB Dec/12

“I would absolutely recommend them if the people had the budget and want a completely painless renovation. If you want quality work delivered on time and don’t want the headaches then go with the Pinnacle Group Renovations. They are the right supplier if you just want to make decisions and have Pinnacle execute.”

Lake Bonavista SE, Calgary, AB Aug/12


“We would recommend Pinnacle Group Renovations because they provide a quality product and they are knowledgeable about what they are doing. They have a good Design process and a Production process that will deliver the final product.”

Varsity Estates NW, Calgary, AB Jul/12

“Quality is the reason I would recommend the Pinnacle Group Renovations to friends and acquaintances.”

Pumphill, Calgary, AB Jan/11