Why Recommend the Pinnacle Group to Friends & Family?


What are the reasons that Pinnacle Group clients recommend them to friends and family? That’s a question that the Pinnacle Group management team have been curious about, so they hired Client Insight Inc. to conduct customer satisfaction surveys to measure success from their customer’s perspective. The graph below shows the top 5 reasons. The reviews below capture the ‘voice of the customer’.

Timeline: 2018 | 2017 | 2016 | 2015 | 2014 | 2013 | 2012

Here are Reviews of The Pinnacle Group’s clients:

2018 ↑ Back to top

“I would recommend Pinnacle Group because of their teamwork, their professionalism and the end product is great.”

Linda E, SW Calgary, Dec/18.

“The fact that they were on budget and on time, is really huge. The Pinnacle Group does what they say they are going to do. Their quality of work is really fantastic.”

Krista L, SW Calgary, Nov/18

“If Brennan were doing the Project Management, I would definitely have Pinnacle do it. I will, and have recommended The Pinnacle Group. The more I talk to people, the more I learn that everyone has a renovation story. I say that we had issues that were not Pinnacle’s fault but they have been absolutely reliable in getting them fixed. Not everyone has a Contractor that makes it right. For me that is a big deal. With the Pinnacle Group we got the level of service we expected.”

Evan B, SW Calgary, Oct/18

“I would recommend the Pinnacle Group based on their people, their work ethic and their values to make sure that their clients are happy. If there was something that wasn’t right along the way, Pinnacle addressed it and made it right. It was clearly important to them.”

Joanne R, SW Calgary, Sep/18

“Because I do think Pinnacle Group is reliable, I would recommend them. Pinnacle has a high standard and quality of work and they do not cut corners. A big reason is because of Paul, the Owner.”

Suparna M, NW Calgary, Sep/18

“I think Pinnacle Group’s whole team was professional and are very good at what they do. They present a functional and aesthetically pleasing product. We love being in it.”

Erik F, SE Calgary, Jul/18

“We would highly recommend Pinnacle Group for several reasons: The insight and the unique ideas from the early design meetings were all things we would not have thought of or considered. Pinnacle helped us create dreams and a vision – that was very helpful. The final result is just stellar. Our renovated home is beautiful and our project started well and finished well – it was on time and on budget. We have nothing negative to say.”

Glenda L, SE Calgary, Jul/18

“Right from the start, Pinnacle Group’s staff were interested, professional and had a lot of good ideas. All of Pinnacle’s Suppliers and Trades were top notch. The finished product is just amazing. We are pleased with it and everyone who sees it is amazed.”

Taryn P, NW Calgary, Jun/18

“I would recommend Pinnacle Group because I had a very good experience with them. I did a lot of work myself, so I was ‘hands on’. The fact that they could provide the cabinets made the renovation that much better. We worked well together. Sometimes things needed to be changed, so I would fix it or other times they fixed things. They are a great company to work with. They also worked in a timely fashion.”

Reg K, NW Calgary, May/18

“Everyone with Pinnacle Group was professional and they finished the project on time.”

Carissa I, NE Calgary, Mar/18

“Pinnacle Group really stood behind the philosophy and commitment to the SCC guarantee. They were also very concerned about the standard of quality of the product. I never had the feeling they were selling something that I didn’t need. For example, they refinished our wood flooring and fireplace instead of replacing them. Pinnacle really seemed to care about finishing a high quality project on time and on budget.”

Mary, NW Calgary, Mar/18

“I like that everything is in house (subcontractors, cabinetry) with Pinnacle Group. I like the fact that Brennan operates as a General Contractor and takes charge of the project and all the trades. It eliminates the stress on me and that is important. This might seem silly but we have two dogs. One of our dogs cannot be rubbed with a person’s legs or feet. When it occurs, the dog gets all stressed out. Brennan did a good job of informing everyone of it. As a result, our dogs were not stressed out.”

Stacey K, NW Calgary, Mar/18

“We would recommend Pinnacle Group because we could trust them in our home. We knew they would do what we contracted them to do. And we also knew they would be done in the timeline they stated. We had some glass put in the cabinetry on Paul’s advice. We trusted his experience. We are really happy with the end result.”

Margarita G, SW Calgary Feb/18

“Paul was awesome from the first time we met him and I would definitely recommend him and Pinnacle Group. In fact, I have already recommended them to my boss and he has reached out to Pinnacle for a quote. I thought Pinnacle Group was very professional. They delivered what they said they would deliver. I felt that they were good value for the money.”

Kelly M, NW Calgary Feb/18

“We have already referred Pinnacle Group to one of the Board Members at our Condo. Pinnacle’s service was outstanding and they have a strong sense of professionalism. They are approachable and can put up with Lee. They can take a joke and give it back. Pinnacle’s staff are open and honest. We got that vibe from Paul, the Owner, right away and we knew we could trust him. He was upfront from the start.”

Ella & Lee W, SE Calgary Feb/18

“We knew we could trust Pinnacle Group and that they had a better sense for visual than we did. I have a friend who had a reno done that was only to take 4 months. After 14 months she is still waiting for it to be fixed but no ideas as to when they will come back. We didn’t have any concerns like that with Pinnacle. I feel confident recommending Pinnacle Group as we know that they will deliver a good result.”

Jennifer G, SW Calgary Feb/18

“The Pinnacle Group is very true to their word. Paul came in with a budget. He followed through and delivered on that budget. They knew how much it would cost. They gave us a core set of options and also gave us a good number of other options so we could also choose our wants. And we did choose a lot of them.”

Robin B & Dave H, Okotoks Jan/18

“I have already recommended The Pinnacle Group to several people because of the professionalism and expertise that Paul, the Owner, brings to the project. The team that Paul brings and almost every subcontractor was excellent. I appreciate the fact that Paul stands behind what he says.”

Rik G, NW Calgary Jan/18

2017 ↑ Back to top

“I would definitely recommend the Pinnacle Group. We are happy we chose Pinnacle and very happy with the end result.”

Helen S, SW Calgary, Jul/17

“The initial meeting with the Owner, Paul and Designer, Velvet were good. They had a lot of great ideas and that is why we went with them. They had a lot of good suggestions on how to design a house. Any issues that we came across were dealt with professionally and The Pinnacle Group always found solutions for us.”

Geoff S, SW Calgary, Jul/17

“I have and I will recommend the Pinnacle Group. Working with Pinnacle was an extremely positive experience because of their quality work, they were on time and on budget. Now that Pinnacle Group’s staff are gone, we miss them. It is odd to say but their staff are good people and we enjoyed having them in our house.”

Greig S, NW Calgary, May/17

“Just as the project was finishing, my neighbor asked if I would recommend them and I told her that I definitely would. I would recommend Pinnacle Group because their staff and trades are excellent. The end result turned out really good and we have a lovely bathroom.”

Angela W, SE Calgary, May/17

“I would rate Pinnacle Group at a 9/10 because they are trustworthy. They do their work on schedule, to the best of their ability.”

Al S, SE Calgary, May/17

“I think Pinnacle Group did an exceptional job. We we are very happy with the process and the whole experience. Our experience was really ‘stress free’. Todd, Pinnacle’s Site Supervisor, was available to us on a 24 x 7 basis. He went above and beyond on numerous occasions. Velvet, their Designer, really helped us make the selection process much easier.”

Joe L, SW Calgary, Jan/17

2016 ↑ Back to top

“I already have recommended Pinnacle Group. They have a good timeline and they had a reasonable amount of communication at the front half of the project. I have limited experience with trades but Pinnacle did it in the time and cost they committed to. That is a good thing.”

Kevin T, NW Calgary, Nov/16

“I have no problem recommending Pinnacle Group. I have two sets of friends who used Pinnacle Group and they were both satisfied with the project and the people involved.”

Phil L, SE Calgary, Aug/16

“I already have recommended Pinnacle Group. Even though there was some churn with the Site Supervisor, I felt that the root of Pinnacle Group was to care about their customers and make sure the job was done well. From Paul upfront, to Stephanie in the office, they truly care about their customers. It was a good feeling to work with Pinnacle and know they cared and had my interests in mind. I would definitely recommend them. It was definitely worth it in the end.”

Tracy T, NE Calgary, Jul/16

“We have already referred Pinnacle Group. It is the end result that we are happy with. We have had people stop by our house and take pictures. Some people have asked who did the renovation. We and other people seem to like the color pallet and design of our new house.”

Wendy & Andy G, SW Calgary, Jul/16

“I will definitely use Pinnacle Group again because of their great service. There were frustrations and challenges, there would be with any renovation but Pinnacle was always as pleasant as they could be under the circumstances.”

Tina S, SW Calgary, May/16

“It is the personal connection, the relationship and the trust working with Pinnacle Group Renovations that is important to me. I want to make sure it will be good on a personal level.”

Homeowner, SW Calgary, May/16

“Yes, I would recommend Pinnacle Group. I had great confidence in them. They have high standards and I felt that they understood and considered our individual circumstance. This may sound odd but it felt that Pinnacle was there to take good care of us. They were very considerate of our situation and some of our requirements. That made our whole project work out well.”

Linda M, NE Calgary, Mar/16

“I believe that I would refer the Pinnacle Group, but with provisional comments. I would tell people that you are going to like the finished project but please expect issues will happen so please clarify and make sure you understand before you start.”

Satisfied Client, NW Calgary, Mar/16

“I have already referred Pinnacle Group Renovations because the Pinnacle Group has met the start and completion dates every time. Their craftsmanship is so good; their trades and suppliers are so good and when issues arise they address them and take care of them. That is great. For me, it is easy to refer the Pinnacle Group because I trust them. Any issues will be taken care of.”

Barbara & Jeff R, AB Jan/16

2015 ↑ Back to top

“I already have recommended Pinnacle Group. I liked their ‘start to finish’ approach with just a few staff. We wanted a company that could help us with our vision and bring the project to completion. There was no concern that Pinnacle Group wouldn’t complete the project. We have had neighbors stop by and ask, “Who did your Renovation?” I have recommended Pinnacle because I know they will give my neighbors good quality.”

Kristina H, NE Calgary, Nov/15

PN Advert e

“We have already referred the Pinnacle Group. We have heard such horror stories about other projects. We had challenges, but the stories heard far exceed any challenge we had. We respect and trust the integrity of Paul Klassen (owner). We have full confidence and trust in Paul. I think that is a rare thing in our economy.”

Jonathan H, SW Calgary, Sep/15

“I would recommend the Pinnacle Group because it was reassuring that someone was taking care of the whole project. If someone didn’t show up we just called their Site Supervisor. It was a nice service and removed a lot of stress.”

N Tremblay, SW Calgary, May/15

“I would refer the Pinnacle Group because they were on time, they were professional and they were very responsive. From my perspective, the Pinnacle Group was at the top of the industry.”

K Kartushyn-Keele, SW Calgary, AB Apr/15

“The main reason for us recommending the Pinnacle Group is that they were so great to work with. They answered our questions and they had great ideas. They did have some problems that were beyond their control (suppliers, weather, injuries etc) but they did a great job. They were professional, responsive, fun and timely. Pinnacle is outstanding.”

Priddis Homeowners, Mar/15

“I would recommend the Pinnacle Group because I trusted them, and that really reduces the stress on a new home build project like ours.”

D Drall, NW Calgary, Jan/15

“I know a number of people who have built homes and all you hear about is their horror stories. Our project was not stress free but any issue or problem that came up was addressed. The Pinnacle Group was very good at dealing with the issues and doing it quickly and in a manner that ensured we would be happy.”

D Drall, NW Calgary, Jan/15

2014 ↑ Back to top

“We have already recommended the Pinnacle Group because they were good to work with and did nice work. Their quality and workmanship was right up there.”

D Dane, NW Calgary, AB Dec/14

“Because the Pinnacle Group were so professional. The quality of their work is excellent and they are easy to work with. The Pinnacle Group was efficient and they completed the project on time.”

M Brown, De Winton, AB Nov/14

“I would recommend because of the positive experience we had with Pinnacle Group. Paul did a good job of running things and there was a very personal touch. We had confidence based on the connection we made.”

P Budy, Calgary, AB Aug/14

“Because the quality and outcome were very good. Their Site Supervisor was very engaging, he had lots of ideas and never said “no”. He would listen and always find solutions. It was a very very positive experience.”

C Hughes, NW Calgary, Aug/14

“We developed a real positive relationship with the Pinnacle Group’s Renovation Consultant. He is really good at what he does. We have no complaints and their trades are exceptional.”

P Hart, Dewinton, AB Apr/14

“We are very pleased with the end result. The Pinnacle Group Renovations team are accessible, willing to listen and resolve any concerns. They are also very conscious of our vision, our budget and willing to work together to come to a good result. Many other General Contractors cannot accomplish that. That was a deciding factor in us using the Pinnacle Group.”

L McFarland, Calgary, AB Apr/14

“We were satisfied with the overall approach that the Pinnacle Group took in handling our project. They wanted to make sure we were happy with the final result despite the fact that issues came up along the way.”

B Schmidt NW, Calgary, AB Mar/14

“Overall the Pinnacle Group were fantastic to work with. They were on time, professional, they laid everything out in a clear manner and there were no surprises. The Pinnacle Group are great to work with.”

B Robson, Airdrie, AB Mar/14

“Pinnacle Group told us what to expect and to be honest, it sounded too good to be true. But the Pinnacle Group followed through. I would recommend them because I trusted them. They did exactly what they agreed to. We didn’t have to worry.”

Lake Bonavista, Calgary, AB Jan/14

“We would refer the Pinnacle Group because they a good job.”

Heritage Lake, Dewinton, AB Nov/13

2013 ↑ Back to top

“For the reasons we chose to work with them: The SCC guarantee; the fact that they stayed on budget; their quality of work; their efficiency and responsiveness. It was a worry free project.”

Kelvin Grove, Calgary, AB Sep/13

“I am very happy with the end result. It doesn’t look like we renovated our house, it looks like it was the original plan. We had a very pleasant experience with the Pinnacle Group.”

Glendale SW, Calgary, AB Jul/13

“We would recommend Pinnacle Group because they do good work on time. They are professional and efficient. They are reliable as are their trades.”

Lake Bonavista Estates SE, Calgary, AB May/13

“The Pinnacle Group is very professional and very customer focused. They also helped us discover and articulate the renovation design we wanted.”

Varsity Estates NW, Calgary, AB Apr/13

“I would refer Pinnacle Group for 4 reasons: 1) Their professionalism. 2) The product selections are all at least one step above builder grade. 3) The price quote was reasonable. It was not cost plus. 4) The Change Orders were all handled professionally.”

Brentwood NW, Calgary, AB Apr/13

“In referring the Pinnacle Group, I would use words like honesty, integrity and commitment to providing the customer with what they want. In my experience that is so rare but it is the level of commitment we experienced with Pinnacle.”

Springbank, AB Apr/13

“We would refer Pinnacle Group because of their quality of workmanship and professionalism. I would use Pinnacle again, in a heartbeat.”

Riverbend SE, AB Feb/13

3 BBB Ethics Winner

2012 ↑ Back to top

“Pinnacle Group keeps to their deadline and their word. They have integrity and are professional. They take their business seriously.”

Edgemont NW, Calgary, AB Dec/12

“I would absolutely recommend them if the people had the budget and want a completely painless renovation. If you want quality work delivered on time and don’t want the headaches then go with the Pinnacle Group. They are the right supplier if you just want to make decisions and have Pinnacle execute.”

Lake Bonavista SE, Calgary, AB Aug/12

“We would recommend Pinnacle Group because they provide a quality product and they are knowledgeable about what they are doing. They have a good Design process and a Production process that will deliver the final product.”

Varsity Estates NW, Calgary, AB Jul/12

“Quality is the reason I would recommend the Pinnacle Group to friends and acquaintances.”

Pumphill, Calgary, AB Jan/11