Affinity Kitchens’ Performance from a Client’s Perspective

 

Customer Reviews

1811 Affinity Ratings by Client Insight Inc

Affinity Kitchens has retained Client Insight Inc. to interview their customers and inquire about the customer experience. Listed to the left, are results from 185 interviews done since January 2015. Click the Affinity Kitchens Customer Reviews link below to find out more.

Continue browsing down this page to see the Results from interviews back to May, 2014. Read more stories about:

     •     What Clients ‘Value The Most’ About Affinity Kitchens

     •     Affinity Kitchens’ Response to Unforeseen Issues

     •     Affinity Kitchens Overall Impression

     •     Why Refer Affinity Kitchens To Family & Friends

     •     Affinity Kitchens Design Experience

     •     Affinity Kitchens Installation Experience

The information is compiled from more than 200 customer interviews conducted since May, 2014 by third party, Client Insight Inc.

Affinity Kitchens Customer Reviews

What Clients ‘Value The Most’ From Their Experience With Affinity Kitchens

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Above are the top 5 factors that clients value about the purchase experience with Affinity Kitchens.

WHAT CLIENTS SAY

“It was a smooth process. The project was on time and on budget and we ended up with a good looking product. We are pleased.”

Mike P, Peoria AZ Nov/18

“I really trusted Norman’s opinion and his knowledge and suggestions. I think we really looked to Norman for guidance and he provided it. Affinity said what they were going to do and that is what they did. They were informative, organized and got the work done.”

Sheila Y, Phoenix, AZ Oct/18

“It was a pleasant experience working Affinity Kitchens and that we got what we wanted. It was as smooth a process as possible. I have been putting this remodel off for quite a well. My challenge was finding the right people for the job. Kathy’s referral made all the difference. Affinity was the right company with connections to a group of highly trained professionals. Our project turned out very well.”

Jerry O, Glendale, AZ Aug/18

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Affinity Kitchens’ Response to Unforeseen Issues

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Issues tend to come up on projects that require multi-trades and suppliers. It may not be a question of if, but rather when. Here are some of the stories that show how Affinity Kitchens responds to project issues.

WHAT CLIENTS SAY

“Where we had issues, Affinity resolved them right away. There were no complaints or push back, they just addressed them and we moved forward.”

Andrea A, Phoenix, AZ Nov/18

“A custom piece was coming off so my Contractor noticed it and called Affinity Kitchens to come out. Affinity resolved the service issues in a timely fashion. Affinity’s Service Tech, Mark worked hard while he was here to get it done. He was so thorough, efficient and professional and his work was excellent.”

Valerie L, Phoenix, AZ Jul/18

“Some of the cabinets that came didn’t have the same color. The errors were from the cabinet manufacturer. But Tim, Affinity Kitchens’ Designer, saw that and sent them back. I would have likely lived with it but Tim was not satisfied and I value that. I have to say that the manufacturer lived up to their standard. They said that they would make it right and they did – no questions asked.”

Shane K, Scottsdale, AZ Jun/18

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Affinity Kitchens Overall Impression

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The above Chart shows the results of Overall Impression questions asked of Affinity Kitchens’ clients for the 18 months ending December 31, 2017. For example, 98% of clients interviewed said they were satisfied with the quality of Affinity Kitchens’ products.

WHAT CLIENTS SAY

“From start to finish, it all went smooth. We went into the showroom and met Theresa and laid out what we wanted. Theresa had lots of positive and constructive input. She worked with us and helped us accomplish what we wanted.”

Mike P, Peoria AZ, Nov/18

“Everyone we worked with from Affinity Kitchens was very professional. Affinity Kitchens’ Project Manager, Jamie, identified all the service concerns and some that we missed. Jamie did an excellent job of the inspection. Affinity Kitchens’ staff really seemed to care about getting it right for us. We had no horror stories. In fact, it was a pleasant experience for us.”

Jerry O, Glendale, AZ Aug/18

“Affinity Kitchens has good people. I would definitely use Affinity again. We have friends who were doing a project at about the same time. They used another Supplier and the measurements were wrong from the start. They are still not done and it is not a happy experience for them. Affinity Kitchens was very good. There is nothing that I can think of that they could have improved.”

Julie G, Scottsdale, AZ Jul/18

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Why Clients Refer Affinity Kitchens to their Friends & Neighbors

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Above are the top 5 reasons why clients recommend Affinity Kitchens to their friends and neighbors.

WHAT CLIENTS SAY

“I would definitely recommend Affinity because I had no issues. We made some changes during planning and Deborah was good with that. Deborah was very patient and we ended up with a nice result.”

Bunny K, Scottsdale, AZ Nov/18

“I most definitely would recommend Affinity and their Designer. In fact, I already have recommended her to friends. They had wonderful customer service, and did everything they could to get the project done right and keep me happy. Even when stressful situations occurred, they dealt with it gracefully. Every inch of the kitchen looks wonderful – it’s rare to find a company that will go the distance they did to complete the work.”

Alana M, Scottsdale, AZ Oct/18

“I would recommend Affinity Kitchens because they were on schedule. I have done a lot of projects before and this was smooth. The best part was the relationship with Debbie, their Designer. She did such a good job of listening to our requirements and translating that into a design. She was the one that recommended the General Contractor to us. Debbie went out of her way to answer our questions.”

Mario V, Scottsdale, AZ Aug/18

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Affinity Kitchens Design Experience

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The above Chart shows the results of client’s Design experience with Affinity Kitchens for the 18 months ending December 31, 2017. For example, 96% of clients felt that their Designer took time to listen and understand their needs.

WHAT CLIENTS SAY

“Norman knows what he is doing and he kept in touch from beginning to the end. They did a great job. I would recommend Norman because of his creativity and his professionalism. Norman is also very kind. He is a great person!”

Andrea A, Phoenix, AZ Nov/18

“Beth was exceptional, she was professional, down to earth and friendly. She wasn’t pushy but she was comfortable telling us what she thought. We had developed a lot of creative ideas ahead of time and she has a lot of experience, so thankfully, she told us what she thought. Her guidance and direction was helpful. She had good perspective for us and that influenced some of our decisions.”

Larry G, Phoenix, AZ Oct/18

“Affinity Kitchens’ Designer, Debbie, really went out of her way to show us the product options. She is knowledgeable and talented in working with people. She gave us names, contacts and resources in other areas as well. She had some good ideas on appliances and thoughtful considerations with regards to the general decor and look. Debbie was very involved! She wanted to make sure that everything fit together and it now does.”

Mario V, Scottsdale, AZ Aug/18

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Affinity Kitchens Installation Experience

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The above Chart shows the results of client’s Installation experience with Affinity Kitchens for the 18 months ending December 31, 2017. For example, 100% of clients felt their Installer was professional and easy to work with.

WHAT CLIENTS SAY

“I know the installation process was good and that Affinity Kitchens was very professional.”

Sheila Y, Phoenix, AZ Sep/18

“Affinity Kitchens’ Installer who finished up the installation was really good. He worked with my husband to customize the bottom of some of the cabinets. He was willing to come up with a solution for us and did a really nice job. They were one of the better trades at cleaning up the space. I appreciated that.”

Valerie L, Phoenix, AZ Jul/18

“The installation area was absolutely spotless. Affinity Kitchens’ Installer, Gerardo, was pleasant – he was a nice guy. Gerardo was always smiling. He clearly enjoyed what he was doing. He is a craftsman — you don’t find craftsmen anymore. He knew what he was doing and he did it really well. We were lucky to have him. I’d give him a 10 out of 5.”

David B, Scottsdale AZ Jun/18

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