The Pinnacle Group’s Performance from a Client’s Perspective

 

Customer Reviews

The Pinnacle Group has retained Client Insight Inc. to interview their customers and inquire about the customer experience. These are the results from interviews done since January 2016. Click the Pinnacle Group Customer Reviews link to find out more.

Continue scrolling down this page to see the results compiled from more than 90 customer interviews conducted since January 2012 which include the following topics:

 What Clients Value the Most about the Pinnacle Group
Overall Impression of the Pinnacle Group
Why Clients Recommend the Pinnacle Group
Design and Production Experience with the Pinnacle Group

 

Pinnacle Group Customer Reviews

What Clients Value the Most about the Pinnacle Group

These are the top 5 reasons why clients value dealing with the Pinnacle Group. If this criteria is important in your choice of a Builder, the Pinnacle Group would be happy to talk with  you.

WHAT CLIENTS SAY

“We didn’t even look around, we just went to Pinnacle because our last experience was great. The end product is just absolutely fantastic. We went to Pinnacle because we had confidence that it would all be done well. That confidence and understanding that things will be taken care of was foundational to our decision. We knew that if any issues came up, they would be taken care of.”

Linda E, SW Calgary, Dec/18

“It felt like Brennan, the Site Supervisor always had my back. The communication between Brennan and Grant was really good. When Brennan was gone, Grant was there and knew what was happening. Both are very friendly and really good guys! The Site Assistant, Denis, is the sweetest man ever. He really wants to make sure you are taken care of. With him, nothing is overlooked. He wants to do a really good job.”

Krista L, SW Calgary, Nov/18

“I value that we have a beautiful home and that Pinnacle Group finished on schedule. We found the whole experience to be enjoyable. It was a joy to be connected with everyone at Pinnacle and we will miss them as life gets back to normal.”

Glenda L, SE Calgary, Jul/18

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Overall Impression of the Pinnacle Group

The above chart shows the results of the Overall Impression of the client experience with the Pinnacle Group. For example, 95% of clients feel that Pinnacle provided the technical expertise required for their project.

WHAT CLIENTS SAY

“This wasn’t the first time we had done a reno with Paul. It was pleasure to work with him and his team again. I think he has really focused on ensuring the reno experience will be professional and well mapped out. The timelines for our project were crisp and well laid out. The result is top notch.”

Linda E, SW Calgary, Dec/18

“I would be happy to do another project with Pinnacle Group and have Brennan be the Project Manager. At the time of our project, he was very busy. Brennan did a good job even though he was so busy. We had confidence that they would come through and resolve issues that came up during the project. They did that, so our trust was well placed.”

Evan B, SW Calgary, Oct/18

“Working with Pinnacle Group’s Owner, Paul, was fantastic. We had accessibly issues as we are both in wheelchairs. Functionality and access was really important to us. We had contacted a number of other companies but Paul and the team at Pinnacle were the most interested in helping us and had the most awareness of the issues to consider. That had a big impact on our decision to go with Pinnacle Group.”

Erik F, SE Calgary, Jul/18

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Why Recommend the Pinnacle Group

The story is really about whether The Pinnacle Group’s clients will recommend them to friends and family. Here are the top 5 reasons why The Pinnacle Group’s clients recommend them. If this criteria is important in your choice of a Builder, the Pinnacle Group would be happy to talk with you.

WHAT CLIENTS SAY

“The fact that they were on budget and on time, is really huge. The Pinnacle Group does what they say they are going to do. Their quality of work is really fantastic.”

Krista L, SW Calgary, Nov/18

“I will and have recommended Pinnacle Group. We had issues that were not Pinnacle’s fault but they have been absolutely reliable in getting them fixed. with the Pinnacle Group we got the level of service we expected. Our project is done and Pinnacle has met our expectations.”

Evan B, SW Calgary, Oct/18

“I would recommend the Pinnacle Group based on their people, their work ethic and their values to make sure that their clients are happy. If there was something that wasn’t right along the way, Pinnacle addressed it and made it right. It was clearly important to them.”

Joanne R, SW Calgary, Sep/18

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Design & Production Experience with the Pinnacle Group

The above chart shows the feedback results of what Pinnacle Group clients experience in the purchase and design phase of their project. For example, 95% of clients say that Pinnacle’s staff were pleasant and professional.

WHAT CLIENTS SAY

“We actually had a wall extension in the kitchen and gutted our entire ensuite area, so there was definitely an Architectural Design aspect to our project. The plans were updated promptly. I would say that we could not have come up with the result without Eugenia’s guidance. She is very professional and takes the time to be a quiet listener. She was efficient in her listening and incorporating our input into the overall design. During the selection process we never felt overwhelmed with details and we attribute that to Eugenia. She provided input without being overbearing with her opinions.”

Linda E, SW Calgary, Dec/18

“Velvet is very genuine and she instantly became my friend as opposed to being a Designer. It was great working with her. It felt like she was looking out for me along the way. The Site Supervisors, Brennan and Grant, were both so amazing and they were so crucial to the project. They are both really good at what they do.”

Krista L, SW Calgary, Nov/18

“There are a thousand moving parts when a renovation like this is occurring. I think Pinnacle Group did a good job and they pay attention to details that others do not. The cabinet work is high quality craftsmanship. I always felt that Pinnacle was responsive. It feels like Pinnacle works together as a team, like a family, and there was always an element of humor. It was the first time I had done a project like this, but I would do it with Pinnacle again.”

Suparna M, NW Calgary, Sep/18

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