The Pinnacle Group’s Performance from a Client’s Perspective

 

Customer Reviews

1809 Pinnacle Ratings by Client Insight Inc

The Pinnacle Group has retained Client Insight Inc. to interview their customers and inquire about the customer experience. Listed to the left, are results from 36 interviews done since January 2016. Click the Pinnacle Group Customer Reviews link below to find out more.

Continue browsing down this page to see the Results from interviews back to January, 2012. Read more stories about:

     •     What Clients Value the Most about the Pinnacle Group

     •     Overall Impression of the Pinnacle Group

     •     Why Clients Recommend the Pinnacle Group

     •     Design and Production Experience with the Pinnacle Group

The information is compiled from more than 80 customer interviews conducted since January, 2012 by third party, Client Insight Inc.

Pinnacle Group Customer Reviews

What Clients Value the Most about the Pinnacle Group

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These are the top 5 reasons why clients value dealing with the Pinnacle Group. If this criteria is important in your choice of a Builder, the Pinnacle Group would be happy to talk with  you.

“I feel like Pinnacle Group inspires confidence. They presents themselves as a cohesive and friendly team. They are friendly and enjoyable to work with.”

Suparna M, NW Calgary, Sep/18

“I value that we have a beautiful home and that Pinnacle Group finished on schedule. We found the whole experience to be enjoyable. It was a joy to be connected with everyone at Pinnacle and we will miss them as life gets back to normal.”

Glenda L, SE Calgary, Jul/18

“I liked working with Pinnacle Group’s staff. They are all excellent people. It was a very good experience – we had lots of good laughs, it was fun. Things came up along the way but it all got worked out. I am happy with the result.”

Reg K, NW Calgary, May/18

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Overall Impression of the Pinnacle Group

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The above chart shows the results of the Overall Impression of the client experience with the Pinnacle Group. For example, 95% of clients feel that Pinnacle provided the technical expertise required for their project.

WHAT CLIENTS SAY

“I would be happy to do another project with Pinnacle Group and have Brennan be the Project Manager. At the time of our project, he was very busy. Brennan did a good job even though he was so busy. We had confidence that they would come through and resolve issues that came up during the project. They did that, so our trust was well placed.”

Evan B, SW Calgary, Oct/18

“We are just thrilled with the result and the way our house turned out. We found the staff at Pinnacle Group to be very accessible. Texting is so much a part of the world we live in and Pinnacle Group was alright with that. We texted questions, and they were all so quick to respond. We highly appreciated that our project was finished on time. It was awesome!”

Glenda L, SE Calgary, Jul/18

“Working with Pinnacle Group’s Owner, Paul, was fantastic. We had accessibly issues as we are both in wheelchairs. Functionality and access was really important to us. We had contacted a number of other companies but Paul and the team at Pinnacle were the most interested in helping us and had the most awareness of the issues to consider. That had a big impact on our decision to go with Pinnacle Group.”

Erik F, SE Calgary, Jul/18

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Why Recommend the Pinnacle Group

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The story is really about whether The Pinnacle Group’s clients will recommend them to friends and family. Here are the top 5 reasons why The Pinnacle Group’s clients recommend them. If this criteria is important in your choice of a Builder, the Pinnacle Group would be happy to talk with you.

WHAT CLIENTS SAY

“I will and have recommended Pinnacle Group. We had issues that were not Pinnacle’s fault but they have been absolutely reliable in getting them fixed. with the Pinnacle Group we got the level of service we expected. Our project is done and Pinnacle has met our expectations.”

Evan B, SW Calgary, Oct/18

“I would recommend the Pinnacle Group based on their people, their work ethic and their values to make sure that their clients are happy. If there was something that wasn’t right along the way, Pinnacle addressed it and made it right. It was clearly important to them.”

Joanne R, SW Calgary, Sep/18

“Right from the start, Pinnacle Group’s staff were interested, professional and had a lot of good ideas. All of Pinnacle’s Suppliers and Trades were top notch. The finished product is just amazing. We are pleased with it and everyone who sees it is amazed.”

Taryn P, NW Calgary, Jun/18

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Design & Production Experience with the Pinnacle Group

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The above chart shows the feedback results of what Pinnacle Group clients experience in the purchase and design phase of their project. For example, 95% of clients say that Pinnacle’s staff were pleasant and professional.

WHAT CLIENTS SAY

“All the Suppliers were top notch and I personally thanked them all. They become like your family. I needed some hand holding because I hadn’t done a project like this before. If there were concerns or issues, Pinnacle’s Site Supervisor, Brennan, resolved them. Brennan always listened. At times, we would have a list of questions or things to be addressed and he would review them and get them resolved.”

Joanne R, SW Calgary, Sep/18

“There are a thousand moving parts when a renovation like this is occurring. I think Pinnacle Group did a good job and they pay attention to details that others do not. The cabinet work is high quality craftsmanship. I always felt that Pinnacle was responsive. It feels like Pinnacle works together as a team, like a family, and there was always an element of humor. It was the first time I had done a project like this, but I would do it with Pinnacle again.”

Suparna M, NW Calgary, Sep/18

“We are very pleased with Pinnacle Group’s Interior Designer, Eugenia’s ideas. She designed our vanity, closets and a mirror piece. It was finished a week early. We chose Pinnacle because of the personal interest that Paul, the Owner, and the team took in our story and the issues we faced, the knowledge and expertise that Pinnacle has. The whole project was well executed and communicated. We would like to do another project in the near future.”

Erik F, SE Calgary, Jul/18

Read more Pinnacle Group client stories