Affinity Kitchens

4.8 out of 5 stars

551 reviews

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Description

Since 1994, Affinity Kitchens has designed and remodeled luxury kitchens and bathrooms in Scottsdale, Phoenix and Tucson, Arizona. Affinity Kitchens offers a comprehensive inventory of high end cabinetry and full range of services from design, to installation and support.  

Read Affinity Reviews

 

Operating since: 1994

HEAD OFFICE:

Affinity Kitchens

7848 E Redfield Rd #10

Scottsdale AZ United States

85260

TYPE OF BUSINESS:
Kitchen Retailer

INDUSTRY FOCUS:
Residential Construction

MAIN OFFERING:
Custom Kitchens & Remodels

PHONE: 480-348-0088 

WEBSITE: affinitykitchens.com

What People Value Most about Affinity Kitchens

After conducting hundreds of detailed client interviews, Client Insight learns a lot about what people like and dislike.

Our role is to conduct detailed interviews with Affinity Kitchen’s clients at every stage of their experience. The primary objective of this research is to help Affinity continuously improve the customer experience.

This review offers an unbiased summary of what people share with us. Use the menu to navigate through the list of experience factors.

Experience Factors

Affinity Kitchens Overview

Client Insight has conducted hundreds of customer experience interviews with Affinity Kitchens’ clients since 2014. We consistently hear that clients are satisfied with the final result and their experience with Affinity. We have spoken to many repeat customers who appreciate that they deal with the same staff, years after their first project.

We also hear the stories of why clients recommend Affinity to friends and family. Here are some of the reasons why:
• Their integrity, product quality and commitment to do the job right.
• Their reliability and willingness to stand by their timeline.
• The quality of product and level of service.
• Their Designer’s experience, knowledge, and willingness to go the extra mile.
• Their thoroughness, their schedule and the quality of installation.

I would recommend Affinity Kitchens because of their integrity, the quality of products and their commitment to do the job right. I have had my whole house redone by Affinity and I love their work. Nancy L, Paradise Valley, AZ

Affinity Kitchens is reliable. They stand by their timeline and are competent in doing this scope of work. Affinity Kitchens follows through, and it was wonderful to do business with them. Greg W, Tucson, AZ

I would recommend them because I like the quality of product and Affinity’s service. I got my original kitchen cabinets with Affinity back in 2006 and I have had no issues. I walk into my kitchen and fall in love with the cabinets every day. The design and product quality are very good, so I went back to Affinity for my bathrooms. Charmaine D, Scottsdale, AZ

Norman McLash has been in the industry for as long as I have, and he has a ton of experience. He understands design. Whether it is cabinets for a kitchen, a bathroom, or anywhere in the home, Norman is knowledgeable, and he is willing to go the extra mile as far as design. I recommend Affinity Kitchens to Clients and Contractors. I work with Affinity a lot. KT Tamm Inc, Phoenix, AZ

I would recommend Affinity Kitchens for many reasons. It was Affinity’s thoroughness, their schedule and the good job of installation. Affinity did all the service and follow-up to complete any outstanding issues. It was all done in a timely manner. Valerie L, Phoenix, AZ

Design Experience icon

Design Experience

We repeatedly hear stories about Affinity’s Designers being knowledgeable, willing to listen, seeking to understand what clients want and if appropriate, guiding them in decisions. Some have worked with Affinity Designers on multiple occasions because of the rapport and trust built. Clients inform us about Designers having creative ideas, being willing to go the extra mile, cognizant of a project budget and going out of their way to keep clients informed.

Affinity Kitchens is very easy to work with. They offer several different product lines to suit all budgets. They know how to take care of my clients. I have worked with their Designer, Norman McLash, for 5 years now. He gets all my work. He is a very talented Designer, and he has never led me astray.
Mark, Mark Benz Custom Building & Remodeling, Scottsdale, AZ

Tim Huber was one of the best Designers I have encountered. He always had great ideas and listened to our suggestions. He was very good at following up, he has a good appreciation for attention to detail. He returned communication promptly. We loved the creativity and the cutting-edge quality of the design. It was beautiful. Cathy D, Paradise Valley, AZ

I had an idea of what I wanted, and Tam Newell was able to help me think about functionality. The end result is perfect, as is the quality and craftsmanship. Other companies took my direction, but Tam came up with better ideas, and I appreciate that. I got what I paid for. Everything is beautiful. Paola T, Tucson, AZ

Debbie Miller is a delight to work with. Her creativity, professionalism, and attention to detail is why I decided to use Affinity Kitchens. I value their expertise. Since I didn’t know what I didn’t know, I appreciated that they were there to guide me along the way. David S, Paradise Valley, AZ

Customer Care

The feedback we receive is that the original interaction with Affinity’s Designers is all about care and respect. Customers say that as the project moves forward, Affinity works together professionally as a team to get the project completed.

All of their employees are smart, professional, and respectful. Affinity Kitchens is my “go to” place. I would use Affinity again without hesitation. I was so impressed that they took the time, and trouble to find my original plans from 13 years ago. They have an eye for design. They are honest and stand behind their products. Their products are of high quality, and they are well priced.
Marla M, Scottsdale, AZ

I really like Affinity Kitchens’ high quality and overall service. Their Designer, Theresa Franklin, did her utmost to ensure that I would be satisfied. Affinity Kitchens did an overall good job. Don S, Scottsdale, AZ

Tim Huber really took the time to get to know us and understand the functionality and design style we were looking for. He answered all of our questions and made himself available at every stage of the remodel.
Michael T, Scottsdale, AZ

Affinity Kitchens’ Installer, Eric, did a tremendous job. He was always available to answer any comments, or concerns that I had. He was very courteous and took pride in his work. Eric did a great job, and you could see that he really cared. I value the outcome. It looks beautiful. Affinity did what they said they would do, and any issues were resolved very quickly. Jason K, Paradise Valley, AZ

Professionalism

Clients say that Affinity’s staff are professional, punctual, pleasant, and good at communicating their ideas. That theme carries across Affinity’s functional groups from Designers, to Installers, to Service Techs and Management. We also hear that Affinity Kitchens delivers on their commitments.

Everyone was very helpful. They were all professional, and made sure things were to my satisfaction. Barbara T, Tucson, AZ

I met with Affinity’s Installer, Mike every day and he explained everything. He showed us how things worked and was very professional. All of Affinity Kitchens’ staff were professional, they listened, and the result was wonderful.
Ed B, Paradise Valley, AZ

Affinity’s Designer, Theresa, was wonderful. She came by our house to show us samples and was extremely helpful in making selections. She went above and beyond, helping me choose flooring, and saved me money on appliances by getting me a deal. She was amazing. The people at Affinity Kitchens are very professional, punctual, and did exactly what they said they would do. We appreciated everyone’s patience, and professionalism. Barbara H, Scottsdale, AZ

Installation icon

Cabinet Installation

Customers consistently share how pleased they are with their installation experience. Here is some of what they appreciate:

  • the care of the Delivery staff
  • the planning and communication of the Coordinator
  • the craftsmanship of the Installers
  • the follow-up of the Service team
  • the communication skills of Affinity’s staff

What we hear is the experience is seamless and exceeded expectations from beginning to end.

Affinity did an excellent job with the installation. We were doing our kitchen in knotty alder wood, and there was a piece that was lighter than the rest. They replaced it so that the shades matched perfectly. My home looks like a showroom. When I have people come over, they are awed. Tony L, Scottsdale, AZ

I am a Designer, and Mark is the best Cabinet Installer I have ever come across. The General Manager of Affinity Kitchens was great too. He always made sure I was happy. Kayla W, Gilbert, AZ

Affinity is the best at what they do. I have done many renovations before, and I can tell when somebody knows what they are doing. Their Installer, Mike, demonstrates attention to detail, and he got it right the first time. He thought things through, and he involved me in the process. I appreciated his honesty. Cindy R, Scottsdale, AZ

Affinity Kitchens Coordinator, Marco, was very thorough, and easy to work with. He had great communication skills. Their Designer, Ray Kant, followed up a lot. Many times, he came out to see how it was progressing. He was even here when they installed the counter tops.  What I valued the most was the end result. We have a gorgeous kitchen. Wayne H, Scottsdale, AZ

Support icon

Support

We often hear stories from clients about how Affinity’s staff stepped up to help or address issues during a project. Here are a few examples:
• Designers who guide clients thorough decisions when they don’t know what they want.
• Installers resolving issues and being available to answer questions.
• Designers intervening with suppliers to resolve issues.
• Affinity Support staff resolving issues after the project is complete.
• Affinity’s staff going the distance and managing stressful situations with grace.

I am the type of person who is slow to make decision. The Affinity staff took the time. I did not know what I wanted, but I knew what I didn’t want. Beth Martinec helped guide me through the process of choosing options and styles, without me feeling embarrassed. I appreciated it and Beth went over and above in guiding me with cabinet and hardware decisions. Julie R, Minneapolis, MN

Affinity’s Installer, Eric, did a tremendous job. He was always available to answer questions and provide guidance. He was very courteous and took pride in his work. Eric did a great job, and you could see that he really cared. I value the outcome. It looks beautiful. Affinity did what they said they would do, and any issues were resolved very quickly. Jason K, Paradise Valley, AZ.

Affinity staff went ‘over and above’ the call of duty. They responded promptly. Norman McLash was the was the bright spot of our project. We had a misunderstanding with an appliance store and I could get nowhere with them. We called Norman and he intervened and made everything right. He just smoothed things out for us. Norman wanted to make sure we were completely happy with the result.
Rita V, Carefree, AZ

Our project was done early but a week later, I noticed 4 things that needed to be repaired. I thought they would give me some grief, but they didn’t. They just came and did the work. At the end of the day, it was all good. Affinity’s staff were excellent. They are nice people with great attitudes. Veronica M, Scottsdale, AZ

I have already recommended Affinity to friends. They had wonderful customer service and did everything they could to get the project done right and keep me happy. Even when stressful situations occurred, they dealt with ease and grace. Every inch of the kitchen looks wonderful – it’s rare to find a company that will go the distance they did to complete the work. Alana M, Scottsdale, AZ

Product Quality icon

Product Quality

We consistently hear from clients who value the wide selection of styles and finishes available at Affinity Kitchens. Clients say the cabinet installation is excellent and matches the quality level of cabinets. A frequent comment is the quality of the cabinets are a cut above what is available from competitors.

Affinity Kitchens is a level above their competition in their professionalism. The quality of the cabinets and the service is commendable.
Marie-Paule S, Phoenix, AZ

Affinity had a host of options available and features we hadn’t thought of. I was absolutely thrilled with the product quality. Their Cabinet Installer, Mike was an experienced craftsman who is detail oriented and he cleaned up. The workmanship was excellent. Barbara S, Phoenix, AZ

Affinity had the cabinet door style that I was specifically looking for. They are very good at scheduling their time and they are very efficient. Affinity Kitchens is definitely on the higher end for quality in comparison to other companies.
Steve G, Contractor, Scottsdale, AZ

Affinity Kitchens was professional from start to finish. It is a combination of Affinity’s professionalism, honesty, and the quality of their products that I valued the most. John B, Bercel Builders, Fountain Hills, AZ 

I would recommend Affinity Kitchens because of the quality of the product. Norman knows what he is doing. It was a pleasure working with him. We have used Affinity before, and I now have a beautiful kitchen. Diana P, Phoenix, AZ

Value

Clients say that Affinity Kitchens provides high quality cabinetry and install it with a similar standard, so the result is a beautiful kitchen, bathroom or ensuite. Affinity is not the lowest price provider, but they focus on quality and completing kitchen remodels on time and on budget. People say that with Affinity Kitchens they do not oversell, that the project is easy, and you get what you pay for.” Customers often mention that they have a budget, and that Affinity is respectful of it and work to stay within it.

Debbie Miller was creative and helped us fit what we wanted into the space we had. She was available and worked hard to keep the costs down to fit our budget while giving us what we wanted. Tom F, Scottsdale, AZ

It was a smooth process. The project was on time and on budget and we ended up with good looking product. We are pleased. Mike P, Peoria, AZ

I would recommend Affinity Kitchens because they make the process easy, and they take away a lot of the headaches. It seems that in the construction industry, nothing is on time or on budget but with Affinity Kitchens the project was ‘on time’ and ‘on budget’. Alisha N, Gilbert, AZ

Theresa Franklin was definitely easy to work with. She was kind, patient and went above and beyond. I already have recommended Affinity Kitchens. The cabinets are well made for their price. I love their product and I love my kitchen.
Gail Y, Scottsdale, AZ

Select The Most Relevant Reviews

Showing posts 1 - 15 of 551

NPS Rating: Promoter

Insight Score: 97%

Christina M, Interior Designer, Scottsdale, AZ - Jul 30, 2026

Working with Debbie Miller at Affinity Kitchens is fantastic and easy. I am familiar with their showroom, so if my client has the budget and the vision, its pretty easy to show Debbie what I want and I can step away until the drawings are created. And then Affinity just delivers the next steps and I have a completed kitchen. That is why I recommend Affinity Kitchens.

NPS Rating: Promoter

Insight Score: 100%

Gracie M, Oro Valley, AZ - Jul 30, 2026

I love working with Tam Newell because she is very creative. She gave me a lot of ideas to consider; she doesn’t just focus on cabinets. She provides a lot of interior design input as well. Tam listens and always follows through, and that makes a big difference. I love the cabinets she designed for us, and the installation team was great to work with too. The whole experience was extremely helpful and professional, and I have already recommended Affinity Kitchens.

NPS Rating: Promoter

Insight Score: 100%

Jim C, Cave Creek, AZ - Jul 28, 2026

We chose Affinity Kitchens after seeing Theresa Franklin’s cabinets stand out among several showrooms, and she stayed closely involved throughout our project. With the one issue with the appliance garage, Theresa followed up and made it right. The quality of the finished cabinets exceeded our expectations, and we’d recommend Affinity Kitchens.

NPS Rating: Promoter

Insight Score: 92%

Affinity Customer, Scottsdale, AZ - Jul 3, 2026

Affinity Kitchens did a beautiful job on my kitchen and I’d hire them again. George’s installation work was wonderful — he needed no oversight at all. I do have two scratched glass cabinet inserts that still need to be repaired. Otherwise, I received very good product and a good result. I look forward to Affinity resolving it. I appreciate that Affinity follows up like this; it’s a practice not many companies still keep.

NPS Rating: Promoter

Insight Score: 100%

Mary E, Scottsdale, AZ - Jun 29, 2026

This is the second project I’ve done with Tim Huber, and I trusted him completely going in based on how well our first project went. The whole Affinity team was professional from start to finish, and I really have nothing but good things to say. I’d absolutely recommend Affinity Kitchens to anyone.

NPS Rating: Promoter

Insight Score: 70%

Affinity Customer, Cave Creek, AZ - Jun 29, 2026

We’re happy with how the hood fan turned out, and Chantel Dueck was easy to work with, but the project ran about a month behind schedule and we weren’t told until we followed up ourselves. It also took a couple of tries to get the installation right. I’d still recommend Affinity Kitchens, but I would say their communication needs to be improved. It would have been helpful if they had informed me of the delay.

NPS Rating: Promoter

Insight Score: 100%

Nick, Chalice Builders, Scottsdale, AZ - Jun 26, 2026

As a contractor, I’ve now worked with Norman McLash and the Affinity Kitchens team on several projects, and every one has gone smoothly from design through final touch-ups. Norman is detail-oriented, listens well, and always finds a way to make things work. The world needs more Normans as he is professional, has an eye for detail, and is willing to listen and hear feedback. He is flexible and he has the ability to adjust and make anything work for a client. I’ll keep bringing my projects to Affinity.

NPS Rating: Promoter

Insight Score: 97%

Betsy M, Show Low, AZ - Jun 12, 2026

Kristin Sims has been wonderful to work with, both on our kitchen and now our bathroom project. Becca followed through on everything as promised. She was perfect, and did what she said she was going to do. It would help if Affinity carried handles and hardware in the showroom so that decision doesn’t feel like an afterthought. We’ve already referred friends to Affinity Kitchens because their staff and showroom are great!

NPS Rating: Promoter

Insight Score: 100%

Ann G, Scottsdale, AZ - May 14, 2026

I loved working with Kristin Sims, she was awesome! She understood what I wanted. I am not always an easy person to read, but Kristen got it. Affinity Kitchens’ coordinator, Becca, always got back to me. She was very timely with all her responses throughout the project. The cabinets were delivered ahead of schedule. Everyone at Affinity was good about listening. They always worked to find a solution that was good for me. I would recommend them because everything went well and they are very customer oriented.

NPS Rating: Passive

Insight Score: 85%

Mike T, Paradise Valley, AZ - May 13, 2026

I would use Affinity Kitchens again. We love the cabinets; they are beautiful! I am a General Contractor, and I would arrange my follow-up trades differently next time. Their communication in general, was the issue. The schedule changed and then no one communicated with us. Affinity’s installers were all qualified and capable. Norman McLash was very easy to work with. If he committed to something, Norman would follow through. I like that he kept track of design details. He would manage us to make sure we had addressed all the decisions. He kept us “on point” for the design.

NPS Rating: Promoter

Insight Score: 100%

Raylene P, Scottsdale, AZ - May 8, 2026

I was on a budget and being a designer, I wanted it to be special and stand out. I had some high-end product and needed to dumb down some of the areas to meet my budget. Kristin Sims had no problem steering me to less expensive cabinets. Kristin came up with an impressive way to tie all the colors together. The result is great looking cabinets. She also provided other ideas that had nothing to do with the cabinets. She is really creative. Affinity Kitchens’ installers were excellent! They are both great craftsman. I have already recommended Affinity to friends. Their staff are professional, creative and easy to work with.

NPS Rating: Promoter

Insight Score: 97%

Darrell S, Sedona, AZ - Apr 22, 2026

We love our kitchen, and it was a fun project to do. It’s beautiful and very functional. Ray Kant was really attentive. He worked hard to find and get us what we wanted. We get compliments from everyone who sees it. I would recommend Affinity Kitchens because of the quality of their products, and Ray worked with us in detail during the design phase. Affinity’s installation is flawless and beautiful. They exceeded all our expectations.

NPS Rating: Promoter

Insight Score: 100%

Irene M, Oro Valley, AZ - Apr 14, 2026

This was our master bathroom, so it was not a huge project but it is very customized and we are pleased with it. We are very happy with the way everything turned out. We already have recommended Affinity Kitchens because they are very professional, very good at what they do, and they make the whole project a lot easier! I had most of the design figured out already, but Tam Newell was good and we did a couple of things differently because of her suggestions.

NPS Rating: Promoter

Insight Score: 75%

Michelle G & Pat M, Scottsdale, AZ - Apr 14, 2026

Debbie Miller redesigned our kitchen and provided some excellent ideas. She paid attention to details and provided us with a very good suggestions and guidance. I would definitely recommend Debbie as she is the ‘rock star’ at Affinity Kitchens. I have done 12 homes in my career, 2 of which were with Affinity. Debbie is the best person I have worked with, by far. I would tell people to ask to have Mike S install the cabinets. The biggest frustration was that one of the other installer didn’t communicate well and would show up late.

NPS Rating: Promoter

Insight Score: 95%

Mike, Tucson, AZ - Apr 13, 2026

I was so impressed that I could walk into Affinity Kitchens’ showroom without an appointment and they helped me like it was scheduled ahead of time. Affinity has a first class product and runs a first class organization. Mia Silverman did so much for us beyond her normal design role. She even provided the link to Ferguson Plumbing. She put the whole package together and it resulted in a seamless experience! She is just really professional, very personable, and obviously has a lot of experience.

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