Affinity Kitchens

4.8 out of 5 stars

311 reviews

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93 %

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Description

Since 1994, Affinity Kitchens has designed and remodeled luxury kitchens and bathrooms in Scottsdale, Phoenix and Tucson, Arizona. Affinity Kitchens offers a comprehensive inventory of high end cabinetry and full range of services from design, to installation and support.  

Operating since: 1994

HEAD OFFICE:

Affinity Kitchens

7848 E Redfield Rd #10

Scottsdale AZ United States

85260

TYPE OF BUSINESS:
Kitchen Retailer

INDUSTRY FOCUS:
Residential Construction

MAIN OFFERING:
Custom Kitchens & Remodels

PHONE: 480-348-0088 

WEBSITE: affinitykitchens.com

What People Value Most about Affinity Kitchens

After conducting hundreds of detailed client interviews, Client Insight learns a lot about what people like and dislike.

Our role is to conduct detailed interviews with Affinity Kitchen’s clients at every stage of their experience. The primary objective of this research is to help Affinity continuously improve the customer experience.

This review offers an unbiased summary of what people share with us. Use the menu to navigate through the list of experience factors.

Experience Factors

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Affinity Kitchens Overview

Client Insight has conducted hundreds of customer experience interviews with Affinity Kitchens’ clients since 2014. We consistently hear that clients are satisfied with the final result and their experience with Affinity. We have spoken to many repeat customers who appreciate that they deal with the same staff, years after their first project.

We also hear the stories of why clients recommend Affinity to friends and family. Here are some of the reasons why:
• Their integrity, product quality and commitment to do the job right.
• Their reliability and willingness to stand by their timeline.
• The quality of product and level of service.
• Their Designer’s experience, knowledge, and willingness to go the extra mile.
• Their thoroughness, their schedule and the quality of installation.

I would recommend Affinity Kitchens because of their integrity, the quality of products and their commitment to do the job right. I have had my whole house redone by Affinity and I love their work. Nancy L, Paradise Valley, AZ

Affinity Kitchens is reliable. They stand by their timeline and are competent in doing this scope of work. Affinity Kitchens follows through, and it was wonderful to do business with them. Greg W, Tucson, AZ

I would recommend them because I like the quality of product and Affinity’s service. I got my original kitchen cabinets with Affinity back in 2006 and I have had no issues. I walk into my kitchen and fall in love with the cabinets every day. The design and product quality are very good, so I went back to Affinity for my bathrooms. Charmaine D, Scottsdale, AZ

Norman McLash has been in the industry for as long as I have, and he has a ton of experience. He understands design. Whether it is cabinets for a kitchen, a bathroom, or anywhere in the home, Norman is knowledgeable, and he is willing to go the extra mile as far as design. I recommend Affinity Kitchens to Clients and Contractors. I work with Affinity a lot. KT Tamm Inc, Phoenix, AZ

I would recommend Affinity Kitchens for many reasons. It was Affinity’s thoroughness, their schedule and the good job of installation. Affinity did all the service and follow-up to complete any outstanding issues. It was all done in a timely manner. Valerie L, Phoenix, AZ

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Design Experience

We repeatedly hear stories about Affinity’s Designers being knowledgeable, willing to listen, seeking to understand what clients want and if appropriate, guiding them in decisions. Some have worked with Affinity Designers on multiple occasions because of the rapport and trust built. Clients inform us about Designers having creative ideas, being willing to go the extra mile, cognizant of a project budget and going out of their way to keep clients informed.

Affinity Kitchens is very easy to work with. They offer several different product lines to suit all budgets. They know how to take care of my clients. I have worked with their Designer, Norman McLash, for 5 years now. He gets all my work. He is a very talented Designer, and he has never led me astray.
Mark, Mark Benz Custom Building & Remodeling, Scottsdale, AZ

Tim Huber was one of the best Designers I have encountered. He always had great ideas and listened to our suggestions. He was very good at following up, he has a good appreciation for attention to detail. He returned communication promptly. We loved the creativity and the cutting-edge quality of the design. It was beautiful. Cathy D, Paradise Valley, AZ

I had an idea of what I wanted, and Tam Newell was able to help me think about functionality. The end result is perfect, as is the quality and craftsmanship. Other companies took my direction, but Tam came up with better ideas, and I appreciate that. I got what I paid for. Everything is beautiful. Paola T, Tucson, AZ

Debbie Miller is a delight to work with. Her creativity, professionalism, and attention to detail is why I decided to use Affinity Kitchens. I value their expertise. Since I didn’t know what I didn’t know, I appreciated that they were there to guide me along the way. David S, Paradise Valley, AZ

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Customer Care

The feedback we receive is that the original interaction with Affinity’s Designers is all about care and respect. Customers say that as the project moves forward, Affinity works together professionally as a team to get the project completed.

All of their employees are smart, professional, and respectful. Affinity Kitchens is my “go to” place. I would use Affinity again without hesitation. I was so impressed that they took the time, and trouble to find my original plans from 13 years ago. They have an eye for design. They are honest and stand behind their products. Their products are of high quality, and they are well priced.
Marla M, Scottsdale, AZ

I really like Affinity Kitchens’ high quality and overall service. Their Designer, Theresa Franklin, did her utmost to ensure that I would be satisfied. Affinity Kitchens did an overall good job. Don S, Scottsdale, AZ

Tim Huber really took the time to get to know us and understand the functionality and design style we were looking for. He answered all of our questions and made himself available at every stage of the remodel.
Michael T, Scottsdale, AZ

Affinity Kitchens’ Installer, Eric, did a tremendous job. He was always available to answer any comments, or concerns that I had. He was very courteous and took pride in his work. Eric did a great job, and you could see that he really cared. I value the outcome. It looks beautiful. Affinity did what they said they would do, and any issues were resolved very quickly. Jason K, Paradise Valley, AZ

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Professionalism

Clients say that Affinity’s staff are professional, punctual, pleasant, and good at communicating their ideas. That theme carries across Affinity’s functional groups from Designers, to Installers, to Service Techs and Management. We also hear that Affinity Kitchens delivers on their commitments.

Everyone was very helpful. They were all professional, and made sure things were to my satisfaction. Barbara T, Tucson, AZ

I met with Affinity’s Installer, Mike every day and he explained everything. He showed us how things worked and was very professional. All of Affinity Kitchens’ staff were professional, they listened, and the result was wonderful.
Ed B, Paradise Valley, AZ

Affinity’s Designer, Theresa, was wonderful. She came by our house to show us samples and was extremely helpful in making selections. She went above and beyond, helping me choose flooring, and saved me money on appliances by getting me a deal. She was amazing. The people at Affinity Kitchens are very professional, punctual, and did exactly what they said they would do. We appreciated everyone’s patience, and professionalism. Barbara H, Scottsdale, AZ

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Cabinet Installation

Customers consistently share how pleased they are with their installation experience. Here is some of what they appreciate:

  • the care of the Delivery staff
  • the planning and communication of the Coordinator
  • the craftsmanship of the Installers
  • the follow-up of the Service team
  • the communication skills of Affinity’s staff

What we hear is the experience is seamless and exceeded expectations from beginning to end.

Affinity did an excellent job with the installation. We were doing our kitchen in knotty alder wood, and there was a piece that was lighter than the rest. They replaced it so that the shades matched perfectly. My home looks like a showroom. When I have people come over, they are awed. Tony L, Scottsdale, AZ

I am a Designer, and Mark is the best Cabinet Installer I have ever come across. The General Manager of Affinity Kitchens was great too. He always made sure I was happy. Kayla W, Gilbert, AZ

Affinity is the best at what they do. I have done many renovations before, and I can tell when somebody knows what they are doing. Their Installer, Mike, demonstrates attention to detail, and he got it right the first time. He thought things through, and he involved me in the process. I appreciated his honesty. Cindy R, Scottsdale, AZ

Affinity Kitchens Coordinator, Marco, was very thorough, and easy to work with. He had great communication skills. Their Designer, Ray Kant, followed up a lot. Many times, he came out to see how it was progressing. He was even here when they installed the counter tops.  What I valued the most was the end result. We have a gorgeous kitchen. Wayne H, Scottsdale, AZ

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Support

We often hear stories from clients about how Affinity’s staff stepped up to help or address issues during a project. Here are a few examples:
• Designers who guide clients thorough decisions when they don’t know what they want.
• Installers resolving issues and being available to answer questions.
• Designers intervening with suppliers to resolve issues.
• Affinity Support staff resolving issues after the project is complete.
• Affinity’s staff going the distance and managing stressful situations with grace.

I am the type of person who is slow to make decision. The Affinity staff took the time. I did not know what I wanted, but I knew what I didn’t want. Beth Martinec helped guide me through the process of choosing options and styles, without me feeling embarrassed. I appreciated it and Beth went over and above in guiding me with cabinet and hardware decisions. Julie R, Minneapolis, MN

Affinity’s Installer, Eric, did a tremendous job. He was always available to answer questions and provide guidance. He was very courteous and took pride in his work. Eric did a great job, and you could see that he really cared. I value the outcome. It looks beautiful. Affinity did what they said they would do, and any issues were resolved very quickly. Jason K, Paradise Valley, AZ.

Affinity staff went ‘over and above’ the call of duty. They responded promptly. Norman McLash was the was the bright spot of our project. We had a misunderstanding with an appliance store and I could get nowhere with them. We called Norman and he intervened and made everything right. He just smoothed things out for us. Norman wanted to make sure we were completely happy with the result.
Rita V, Carefree, AZ

Our project was done early but a week later, I noticed 4 things that needed to be repaired. I thought they would give me some grief, but they didn’t. They just came and did the work. At the end of the day, it was all good. Affinity’s staff were excellent. They are nice people with great attitudes. Veronica M, Scottsdale, AZ

I have already recommended Affinity to friends. They had wonderful customer service and did everything they could to get the project done right and keep me happy. Even when stressful situations occurred, they dealt with ease and grace. Every inch of the kitchen looks wonderful – it’s rare to find a company that will go the distance they did to complete the work. Alana M, Scottsdale, AZ

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Product Quality

We consistently hear from clients who value the wide selection of styles and finishes available at Affinity Kitchens. Clients say the cabinet installation is excellent and matches the quality level of cabinets. A frequent comment is the quality of the cabinets are a cut above what is available from competitors.

Affinity Kitchens is a level above their competition in their professionalism. The quality of the cabinets and the service is commendable.
Marie-Paule S, Phoenix, AZ

Affinity had a host of options available and features we hadn’t thought of. I was absolutely thrilled with the product quality. Their Cabinet Installer, Mike was an experienced craftsman who is detail oriented and he cleaned up. The workmanship was excellent. Barbara S, Phoenix, AZ

Affinity had the cabinet door style that I was specifically looking for. They are very good at scheduling their time and they are very efficient. Affinity Kitchens is definitely on the higher end for quality in comparison to other companies.
Steve G, Contractor, Scottsdale, AZ

Affinity Kitchens was professional from start to finish. It is a combination of Affinity’s professionalism, honesty, and the quality of their products that I valued the most. John B, Bercel Builders, Fountain Hills, AZ 

I would recommend Affinity Kitchens because of the quality of the product. Norman knows what he is doing. It was a pleasure working with him. We have used Affinity before, and I now have a beautiful kitchen. Diana P, Phoenix, AZ

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Value

Clients say that Affinity Kitchens provides high quality cabinetry and install it with a similar standard, so the result is a beautiful kitchen, bathroom or ensuite. Affinity is not the lowest price provider, but they focus on quality and completing kitchen remodels on time and on budget. People say that with Affinity Kitchens they do not oversell, that the project is easy, and you get what you pay for.” Customers often mention that they have a budget, and that Affinity is respectful of it and work to stay within it.

Debbie Miller was creative and helped us fit what we wanted into the space we had. She was available and worked hard to keep the costs down to fit our budget while giving us what we wanted. Tom F, Scottsdale, AZ

It was a smooth process. The project was on time and on budget and we ended up with good looking product. We are pleased. Mike P, Peoria, AZ

I would recommend Affinity Kitchens because they make the process easy, and they take away a lot of the headaches. It seems that in the construction industry, nothing is on time or on budget but with Affinity Kitchens the project was ‘on time’ and ‘on budget’. Alisha N, Gilbert, AZ

Theresa Franklin was definitely easy to work with. She was kind, patient and went above and beyond. I already have recommended Affinity Kitchens. The cabinets are well made for their price. I love their product and I love my kitchen.
Gail Y, Scottsdale, AZ

Select The Most Relevant Reviews

Showing posts 1 - 15 of 311

NPS Rating: Promoter

Insight Score: 97%

Inessa R, Tucson, AZ - Jul 29, 2021

I value the quality of the cabinets at Affinity Kitchens. Quality is important to me above everything else. I feel like I am getting value for money. But I also value the staff. They were just on top of everything. Mia Silverman kept in mind my style, and was able to give me a lot of options and ideas. I love my bathroom. When family and friends come over they all say, ” Wow, your cabinets are stunning.”

NPS Rating: Promoter

Insight Score: 76%

Affinity Customer, Tucson, AZ - Jul 29, 2021

Client preferred not to have their comments shared online.

NPS Rating: Promoter

Insight Score: 100%

Al L, Tucson, AZ - Jul 26, 2021

We love working with Affinity Kitchens. I have worked with them before. They are superb. I enjoyed working with Mia Silverman, Affinity’s designer. We are looking forward to working with her again.

NPS Rating: Promoter

Insight Score: 82%

Judie S, Phoenix, AZ - Jul 14, 2021

I like the quality of the construction. When you use Affintiy Kitchens you will get a functional design with vision, and the staff are flexible to work with. Chantel Dueck is a top notch, very talented Designer. The installer could have listened better. He made a few mistakes. The service tech, Mark, was great and saw thing to fix that we didn’t even see.

NPS Rating: Promoter

Insight Score: 100%

Yvette A, Tucson, AZ - Jun 28, 2021

Affinity Kitchens did an outstanding job. I had a problem with my foundation and everyone worked around the issue to get things done. Tam Newell was absolutely easy to work with. She did my kitchen 20 years ago, so it was great that she is with Affinity to do this add-on update. She has a great eye for design, and I am always happy with what she does.

NPS Rating: Promoter

Insight Score: 94%

Steve F, Tucson, AZ - Jun 26, 2021

Affinity Kitchens did an overall great job. Mia Silverman is the best. I have worked with her before, and she is a good Designer. The overall quality of the product and the nice design are what I value the most.

NPS Rating: Promoter

Insight Score: 85%

Charles J, Phoenix, AZ - Jun 24, 2021

I appreciate the precision and customization by Affinity Kitchens. I am very pleased with the design by Norman McLash, the functionality and quality. There was a problem with one of the cabinets, it kept springing open. Affinity was here several times over the last months and they finally got it fixed this week.

NPS Rating: Promoter

Insight Score: 94%

Diane T, Scottsdale, AZ - Jun 22, 2021

I liked working with Beth Martinec very much. I am not an “out of the box” thinker and Beth made it easy for me to make decisions. There were a few hiccups, and Affinity Kitchens listened and solved the problem. I valued the seamlessness in which the project was completed.

NPS Rating: Promoter

Insight Score: 95%

Valerie F, Phoenix, AZ - May 28, 2021

We already have recommended Affinity Kitchens because they have a high level of professionalism, experienced staff, and followed through with everything. Kristin Sims was knowledgeable, friendly, and took away our anxiety about undertaking this project.

NPS Rating: Promoter

Insight Score: 100%

Peg V, Scottsdale, AZ - May 19, 2021

I had a 1979 masterbath remodeled. Norman McLash was very patient, he was easy to work with and he came by several times to measure. He also helped with the overall design selections, from flooring to hardware. The end result is stunning. I have shared pictures with friends showing what Affinity Kitchens can do.

NPS Rating: Promoter

Insight Score: 92%

Gary M, Scottsdale, AZ - May 19, 2021

This is the second time we have used Affinity Kitchens and had Norman McLash as a Designer. He does a nice job, he really delivers the end result, and overall, I am very pleased with the outcome. I would recommend Affinity based on the quality of the product and the ease of installation.

NPS Rating: Not Determined

Insight Score: 98%

Affinity Customer, Sun City, AZ - May 1, 2021

Client preferred not to have their comments shared online.

NPS Rating: Promoter

Insight Score: 90%

Rusty E, Scottsdale, AZ - Apr 29, 2021

We have used Affinity Kitchens before. We love working with Norman McLash. He is our guy. We can’t say enough nice things about him. Everything went off without a hitch.

NPS Rating: Promoter

Insight Score: 75%

Ken D, Phoenix, AZ - Apr 27, 2021

Although Affinity Kitchens is extremely expensive, the quality of the product is good, and everything fits together nicely. Tim Huber remeasured several times and made the sure the layout was right. I appreciate that kind of detail. I am having a problem with the forward lifting doors. Affinity has been here 4 times already to try and fix the problem.

NPS Rating: Promoter

Insight Score: 100%

Bridget R, Ft. Hills, AZ - Apr 8, 2021

Affinity Kitchens excel in good quality product and delivered a custom design. Beth Martinec saved me from a huge design mistake I made with the tiles. I chose them based on a sample, but they were a disaster when I saw them installed. Beth found a solution. The new tiles worked out perfecty and are gorgeous.

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