Affinity Kitchens

4.8 out of 5 stars

489 reviews

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Description

Since 1994, Affinity Kitchens has designed and remodeled luxury kitchens and bathrooms in Scottsdale, Phoenix and Tucson, Arizona. Affinity Kitchens offers a comprehensive inventory of high end cabinetry and full range of services from design, to installation and support.  

Operating since: 1994

HEAD OFFICE:

Affinity Kitchens

7848 E Redfield Rd #10

Scottsdale AZ United States

85260

TYPE OF BUSINESS:
Kitchen Retailer

INDUSTRY FOCUS:
Residential Construction

MAIN OFFERING:
Custom Kitchens & Remodels

PHONE: 480-348-0088ย 

WEBSITE: affinitykitchens.com

What People Value Most about Affinity Kitchens

After conducting hundreds of detailed client interviews, Client Insight learns a lot about what people like and dislike.

Our role is to conduct detailed interviews with Affinity Kitchen’s clients at every stage of their experience. The primary objective of this research is to help Affinity continuously improve the customer experience.

This review offers an unbiased summary of what people share with us. Use the menu to navigate through the list of experience factors.

Experience Factors

Affinity Kitchens Overview

Client Insight has conducted hundreds of customer experience interviews with Affinity Kitchens’ clients since 2014. We consistently hear that clients are satisfied with the final result and their experience with Affinity. We have spoken to many repeat customers who appreciate that they deal with the same staff, years after their first project.

We also hear the stories of why clients recommend Affinity to friends and family. Here are some of the reasons why:
โ€ข Their integrity, product quality and commitment to do the job right.
โ€ข Their reliability and willingness to stand by their timeline.
โ€ข The quality of product and level of service.
โ€ข Their Designerโ€™s experience, knowledge, and willingness to go the extra mile.
โ€ข Their thoroughness, their schedule and the quality of installation.

I would recommend Affinity Kitchens because of their integrity, the quality of products and their commitment to do the job right. I have had my whole house redone by Affinity and I love their work. Nancy L, Paradise Valley, AZ

Affinity Kitchens is reliable. They stand by their timeline and are competent in doing this scope of work. Affinity Kitchens follows through, and it was wonderful to do business with them. Greg W, Tucson, AZ

I would recommend them because I like the quality of product and Affinityโ€™s service. I got my original kitchen cabinets with Affinity back in 2006 and I have had no issues. I walk into my kitchen and fall in love with the cabinets every day. The design and product quality are very good, so I went back to Affinity for my bathrooms. Charmaine D, Scottsdale, AZ

Norman McLash has been in the industry for as long as I have, and he has a ton of experience. He understands design. Whether it is cabinets for a kitchen, a bathroom, or anywhere in the home, Norman is knowledgeable, and he is willing to go the extra mile as far as design. I recommend Affinity Kitchens to Clients and Contractors. I work with Affinity a lot. KT Tamm Inc, Phoenix, AZ

I would recommend Affinity Kitchens for many reasons. It was Affinityโ€™s thoroughness, their schedule and the good job of installation. Affinity did all the service and follow-up to complete any outstanding issues. It was all done in a timely manner. Valerie L, Phoenix, AZ

Design Experience icon

Design Experience

We repeatedly hear stories about Affinityโ€™s Designers being knowledgeable, willing to listen, seeking to understand what clients want and if appropriate, guiding them in decisions. Some have worked with Affinity Designers on multiple occasions because of the rapport and trust built. Clients inform us about Designers having creative ideas, being willing to go the extra mile, cognizant of a project budget and going out of their way to keep clients informed.

Affinity Kitchens is very easy to work with. They offer several different product lines to suit all budgets. They know how to take care of my clients. I have worked with their Designer, Norman McLash, for 5 years now. He gets all my work. He is a very talented Designer, and he has never led me astray.
Mark, Mark Benz Custom Building & Remodeling, Scottsdale, AZ

Tim Huber was one of the best Designers I have encountered. He always had great ideas and listened to our suggestions. He was very good at following up, he has a good appreciation for attention to detail. He returned communication promptly. We loved the creativity and the cutting-edge quality of the design. It was beautiful. Cathy D, Paradise Valley, AZ

I had an idea of what I wanted, and Tam Newell was able to help me think about functionality. The end result is perfect, as is the quality and craftsmanship. Other companies took my direction, but Tam came up with better ideas, and I appreciate that. I got what I paid for. Everything is beautiful. Paola T, Tucson, AZ

Debbie Miller is a delight to work with. Her creativity, professionalism, and attention to detail is why I decided to use Affinity Kitchens. I value their expertise. Since I didnโ€™t know what I didnโ€™t know, I appreciated that they were there to guide me along the way. David S, Paradise Valley, AZ

Customer Care

The feedback we receive is that the original interaction with Affinityโ€™s Designers is all about care and respect. Customers say that as the project moves forward, Affinity works together professionally as a team to get the project completed.

All of their employees are smart, professional, and respectful. Affinity Kitchens is my โ€œgo toโ€ place. I would use Affinity again without hesitation. I was so impressed that they took the time, and trouble to find my original plans from 13 years ago. They have an eye for design. They are honest and stand behind their products. Their products are of high quality, and they are well priced.
Marla M, Scottsdale, AZ

I really like Affinity Kitchensโ€™ high quality and overall service. Their Designer, Theresa Franklin, did her utmost to ensure that I would be satisfied. Affinity Kitchens did an overall good job. Don S, Scottsdale, AZ

Tim Huber really took the time to get to know us and understand the functionality and design style we were looking for. He answered all of our questions and made himself available at every stage of the remodel.
Michael T, Scottsdale, AZ

Affinity Kitchensโ€™ Installer, Eric, did a tremendous job. He was always available to answer any comments, or concerns that I had. He was very courteous and took pride in his work. Eric did a great job, and you could see that he really cared. I value the outcome. It looks beautiful. Affinity did what they said they would do, and any issues were resolved very quickly. Jason K, Paradise Valley, AZ

Professionalism

Clients say that Affinityโ€™s staff are professional, punctual, pleasant, and good at communicating their ideas. That theme carries across Affinityโ€™s functional groups from Designers, to Installers, to Service Techs and Management. We also hear that Affinity Kitchens delivers on their commitments.

Everyone was very helpful. They were all professional, and made sure things were to my satisfaction. Barbara T, Tucson, AZ

I met with Affinityโ€™s Installer, Mike every day and he explained everything. He showed us how things worked and was very professional. All of Affinity Kitchensโ€™ staff were professional, they listened, and the result was wonderful.
Ed B, Paradise Valley, AZ

Affinityโ€™s Designer, Theresa, was wonderful. She came by our house to show us samples and was extremely helpful in making selections. She went above and beyond, helping me choose flooring, and saved me money on appliances by getting me a deal. She was amazing. The people at Affinity Kitchens are very professional, punctual, and did exactly what they said they would do. We appreciated everyoneโ€™s patience, and professionalism. Barbara H, Scottsdale, AZ

Installation icon

Cabinet Installation

Customers consistently share how pleased they are with their installation experience. Here is some of what they appreciate:

  • the care of the Delivery staff
  • the planning and communication of the Coordinator
  • the craftsmanship of the Installers
  • the follow-up of the Service team
  • the communication skills of Affinityโ€™s staff

What we hear is the experience is seamless and exceeded expectations from beginning to end.

Affinity did an excellent job with the installation. We were doing our kitchen in knotty alder wood, and there was a piece that was lighter than the rest. They replaced it so that the shades matched perfectly. My home looks like a showroom. When I have people come over, they are awed. Tony L, Scottsdale, AZ

I am a Designer, and Mark is the best Cabinet Installer I have ever come across. The General Manager of Affinity Kitchens was great too. He always made sure I was happy. Kayla W, Gilbert, AZ

Affinity is the best at what they do. I have done many renovations before, and I can tell when somebody knows what they are doing. Their Installer, Mike, demonstrates attention to detail, and he got it right the first time. He thought things through, and he involved me in the process. I appreciated his honesty. Cindy R, Scottsdale, AZ

Affinity Kitchens Coordinator, Marco, was very thorough, and easy to work with. He had great communication skills. Their Designer, Ray Kant, followed up a lot. Many times, he came out to see how it was progressing. He was even here when they installed the counter tops.  What I valued the most was the end result. We have a gorgeous kitchen. Wayne H, Scottsdale, AZ

Support icon

Support

We often hear stories from clients about how Affinityโ€™s staff stepped up to help or address issues during a project. Here are a few examples:
โ€ข Designers who guide clients thorough decisions when they donโ€™t know what they want.
โ€ข Installers resolving issues and being available to answer questions.
โ€ข Designers intervening with suppliers to resolve issues.
โ€ข Affinity Support staff resolving issues after the project is complete.
โ€ข Affinityโ€™s staff going the distance and managing stressful situations with grace.

I am the type of person who is slow to make decision. The Affinity staff took the time. I did not know what I wanted, but I knew what I didnโ€™t want. Beth Martinec helped guide me through the process of choosing options and styles, without me feeling embarrassed. I appreciated it and Beth went over and above in guiding me with cabinet and hardware decisions. Julie R, Minneapolis, MN

Affinityโ€™s Installer, Eric, did a tremendous job. He was always available to answer questions and provide guidance. He was very courteous and took pride in his work. Eric did a great job, and you could see that he really cared. I value the outcome. It looks beautiful. Affinity did what they said they would do, and any issues were resolved very quickly. Jason K, Paradise Valley, AZ.

Affinity staff went โ€˜over and aboveโ€™ the call of duty. They responded promptly. Norman McLash was the was the bright spot of our project. We had a misunderstanding with an appliance store and I could get nowhere with them. We called Norman and he intervened and made everything right. He just smoothed things out for us. Norman wanted to make sure we were completely happy with the result.
Rita V, Carefree, AZ

Our project was done early but a week later, I noticed 4 things that needed to be repaired. I thought they would give me some grief, but they didnโ€™t. They just came and did the work. At the end of the day, it was all good. Affinityโ€™s staff were excellent. They are nice people with great attitudes. Veronica M, Scottsdale, AZ

I have already recommended Affinity to friends. They had wonderful customer service and did everything they could to get the project done right and keep me happy. Even when stressful situations occurred, they dealt with ease and grace. Every inch of the kitchen looks wonderful โ€“ itโ€™s rare to find a company that will go the distance they did to complete the work. Alana M, Scottsdale, AZ

Product Quality icon

Product Quality

We consistently hear from clients who value the wide selection of styles and finishes available at Affinity Kitchens. Clients say the cabinet installation is excellent and matches the quality level of cabinets. A frequent comment is the quality of the cabinets are a cut above what is available from competitors.

Affinity Kitchens is a level above their competition in their professionalism. The quality of the cabinets and the service is commendable.
Marie-Paule S, Phoenix, AZ

Affinity had a host of options available and features we hadnโ€™t thought of. I was absolutely thrilled with the product quality. Their Cabinet Installer, Mike was an experienced craftsman who is detail oriented and he cleaned up. The workmanship was excellent. Barbara S, Phoenix, AZ

Affinity had the cabinet door style that I was specifically looking for. They are very good at scheduling their time and they are very efficient. Affinity Kitchens is definitely on the higher end for quality in comparison to other companies.
Steve G, Contractor, Scottsdale, AZ

Affinity Kitchens was professional from start to finish. It is a combination of Affinityโ€™s professionalism, honesty, and the quality of their products that I valued the most. John B, Bercel Builders, Fountain Hills, AZ 

I would recommend Affinity Kitchens because of the quality of the product. Norman knows what he is doing. It was a pleasure working with him. We have used Affinity before, and I now have a beautiful kitchen. Diana P, Phoenix, AZ

Value

Clients say that Affinity Kitchens provides high quality cabinetry and install it with a similar standard, so the result is a beautiful kitchen, bathroom or ensuite. Affinity is not the lowest price provider, but they focus on quality and completing kitchen remodels on time and on budget. People say that with Affinity Kitchens they do not oversell, that the project is easy, and you get what you pay for.โ€ Customers often mention that they have a budget, and that Affinity is respectful of it and work to stay within it.

Debbie Miller was creative and helped us fit what we wanted into the space we had. She was available and worked hard to keep the costs down to fit our budget while giving us what we wanted. Tom F, Scottsdale, AZ

It was a smooth process. The project was on time and on budget and we ended up with good looking product. We are pleased. Mike P, Peoria, AZ

I would recommend Affinity Kitchens because they make the process easy, and they take away a lot of the headaches. It seems that in the construction industry, nothing is on time or on budget but with Affinity Kitchens the project was โ€˜on timeโ€™ and โ€˜on budgetโ€™. Alisha N, Gilbert, AZ

Theresa Franklin was definitely easy to work with. She was kind, patient and went above and beyond. I already have recommended Affinity Kitchens. The cabinets are well made for their price. I love their product and I love my kitchen.
Gail Y, Scottsdale, AZ

Select The Most Relevant Reviews

Showing posts 1 - 15 of 489

NPS Rating: Promoter

Insight Score: 71%

Marc R, Scottsdale, AZ - Dec 19, 2024

The end result is fantastic. We have a gorgeous kitchen. Affinity Kitchens’ General Manager, Kirsten, is the sole reason we have already recommend Affinity Kitchens. She came through in the end and she is terrific. I am disappointed that for whatever reason their designer stopped communicating with us. The first cabinets were a complete mess. The 2nd set of cabinets were manufactured in Canada. Affinity installed them and they are beautiful.

NPS Rating: Promoter

Insight Score: 100%

Jennifer B, Scottsdale, AZ - Dec 19, 2024

This was the second project we have done with Affinity and Ray Kant. We liked the result the first time and they did a great job on this second project. Affinity staff showed up on time, would put in a full days work and were very attentive. We liked their level of workmanship. They answered our questions and addressed our concerns.

NPS Rating: Promoter

Insight Score: 98%

Jan G, Cave Creek, AZ - Nov 25, 2024

Affinity Kitchens has a really high level of customer service and I am pleased with the cabinets and installation. We have past experience with Beth Martinec and she is an excellent designer. She is easy to work with and thorough in her approach. Her ideas are very innovative and I now have a lot more functional space. Actually, I still have drawers that I haven’t filled yet. Beth also worked well with our contractor. We trusted Affinity to do a good job and they did.

NPS Rating: Promoter

Insight Score: 93%

Affinity Customer, Tucson, AZ - Nov 22, 2024

We didn’t change the footprint of these cabinets but Tam Newell had a lot of good recommendations. This is the second time I have worked with her. Her ideas improved the overall usability and efficiency of my kitchen. She provided a lot of good guidance and direction based on what I wanted. I am very happy and I love the quality of these cabinets. We did have an issue with one cabinet not arriving on time though. The cabinets are amazing and I love the look and the feel of them.

NPS Rating: Passive

Insight Score: 50%

Affinity Customer, Phoenix, AZ - Nov 22, 2024

This Affinity Kitchens project included cabinets for 3 bathrooms. It all looks good in the end. Their designer was nice enough, but she dealt more with my interior decorator. Affinity could have communicated better and been more responsive when glitches occurred; I would have liked to be informed. When I reached out to their designer, she directed me to call the project manager to get the info. Another concern was they only sent one installer, so it took longer than I expected.

NPS Rating: Promoter

Insight Score: 100%

David M, Scottsdale, AZ - Nov 22, 2024

Affinity Kitchens’ designer, Ray Kant, was excellent. He took the time to hear what we wanted. I know maybe a bit more than most customers do, but he heard me out and provided good sketches. We went through everything and he captured all the details. Affinity provided good service, they were responsive, and I feel that the product is very good quality. I was surprised by the pricing though, that it was higher than in Canada.

NPS Rating: Promoter

Insight Score: 95%

Eve B, Tucson, AZ - Oct 18, 2024

I recommend Affinity Kitchens because I adore their designer, Tam Newell. We have also done a project with Tam in the past. She is very professional. She takes her time and doesn’t put any pressure on you. She does what she says she will do and follows through. I value the people at Affinity. They are polite, courteous, they listen and respond.

NPS Rating: Promoter

Insight Score: 76%

Tom W, Scottsdale, AZ - Sep 30, 2024

Our kitchen is now a masterpiece. It is a real treat. Affinity Kitchens’ designer, Ray Kant, did an outstanding job and was a good listener. He had ideas we would have never thought of and he knew what we could do with the space. It was a difficult path though. Mike S was a superstar installer, clearly has a lot of experience and he truly cares about the work he is doing. The other 2 installers have the experience but not the talent. Affinity needs to get them on track.

NPS Rating: Promoter

Insight Score: 94%

Lauren H, Gilbert, AZ - Sep 25, 2024

Affinity Kitchens has everything you need. Beth Martinec completely understood my design goals. I was asking for a unique, historical kitchen and she really understood it. It was completely customized for what I wanted and there is nothing standard about it. Beth created a design that was customized to my house, my tastes and it was overall a wholesome experience. Working with Beth and all of Affinity’s staff was fun and easy.

NPS Rating: Promoter

Insight Score: 83%

Patricia A, Scottsdale, AZ - Sep 20, 2024

Tim Huber, Affinity Kitchens’ designer, was excellent to work with. The project went smoothly and the installation was good as well. When he had to come back to redo a few things, he was most willing to do it and he did it in a timely matter. Tim has a great attitude. Overall, it was a positive experience. I am enjoying the remodel.

NPS Rating: Promoter

Insight Score: 100%

Robert M, Tucson, AZ - Sep 19, 2024

I recommend Affinity Kitchens because of the quality of the cabinets, the interactions with their designer, Mia Silverman, and the rest of the Affinity staff. Any time I had concerns they were sure to resolve them. I was a carpenter and I found Russell to be meticulous on getting things exactly right. He just never stopped until he was done. Russell did a great job! Mia’s suggestions were helpful and were a great improvement to what we had. We picked things that were better choices than our ideas.

NPS Rating: Promoter

Insight Score: 95%

Affinity Customer, Scottsdale, AZ - Aug 22, 2024

I think Affinity Kitchens has hit the sweet spot with their cabinets and service. Affinity provides beautiful cabinets for a reasonable price. Ray Kant is a rock star designer and he is worth his weight in gold. He was very thorough and double checked the measurements and drawings. He came over any time I had any concerns. He was always very positive! I recommend Affinity because I had a good experience with Ray and I am very satisfied with the product and installation.

NPS Rating: Promoter

Insight Score: 100%

Monty, Silverton Project, Real Exquisite Estates, Tucson, AZ - Jul 29, 2024

Affinity Kitchens are clearly better than other suppliers I have used. They make sure projects are complete. Affinity’s designer, Tam Newell is creative and helpful. I think my client is pleased with the design or I would have heard if they weren’t. I recommend Affinity Kitchens because of their professionalism and follow through. When you pay for a higher level of service you expect more, and I also got more, so I am pleased.

NPS Rating: Promoter

Insight Score: 100%

Monty, Skyline Country Club Heights Project, Real Exquisite Estates, Tucson, AZ - Jul 25, 2024

As with the first project, I am pleased with the design and functionality of cabinets by Affinity Kitchens. Tam Newell worked mostly with my designer and client to create the design. Bigger projects always have issues that come up. I am happy with the way Affinity resolved the issues. I typically do high end projects and at the end of the day, what I value is their professionalism, quality product, and follow-through so that everything is done completely and on time.

NPS Rating: Not Determined

Insight Score: 100%

Affinity Customer, Scottsdale, AZ - Jul 24, 2024

Client prefers not to share comments online.

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