Pinnacle Group Renovations

4.6 out of 5 stars

84 reviews

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Pinnacle Group


The Pinnacle Group is a design-build custom home and renovation contractor serving Calgary and area markets since 1999. Their services include architectural, and interior design, construction management and on-going support services. Changing demographics has resulted in additional services of concierge-handyman for smaller scale projects, and accessibility renovations serving both ‘aging-in-place’ clients and those living with a disability.

Operating since: 1999


Pinnacle Group Renovations

10672 46 St SE Suite 4

Calgary AB Canada

T2C 1G1

Design-Build Home Renovator

Residential Construction

Custom Home Renovations

PHONE: 403-720-8789


What People Value Most about Pinnacle Group

After conducting years of detailed client interviews, Client Insight learns a lot about what people like and dislike about a company.

Our role is to conduct detailed interviews with Pinnacle Group Renovation’s clients at every stage of their experience. The primary objective of this research is to help Pinnacle continuously improve the customer experience.

This review offers an unbiased summary of what people share. Use the menu to navigate through the list of experience factors.

Experience Factors

Pinnacle Group Overview

For more than 15 years, we have interviewed clients of the Pinnacle Group. These clients entrusted Pinnacle to complete large scale home renovations and additions. Clients consistently share how satisfied they are with the overall design-build experience; from amazing designs, quality workmanship, to projects completed on time and on budget.

Clients frequently tell us about the friends and family they have referred to the Pinnacle Group.

The final result of our renovation is just stellar. Our renovated home is beautiful, and it was completed on time and on budget. Glenda L, SE Calgary, AB.

I like Pinnacle Group Renovations’s Design Build model as it allows for collaboration and a dialogue between the Designer and the Site Supervisor, as construction occurs. I would recommend Pinnacle as they have high standards, and they were considerate of our circumstances and requirements. We felt cared for. Linda M, NE Calgary, AB.

We are really happy with our renovation and the final result. We love our new looking home. We trust Pinnacle Group Renovations and I feel confident recommending them, as they deliver a quality result. Jennifer G, SW Calgary, AB.

I would recommend Pinnacle because they are trustworthy. They do their work ‘on schedule’. Al S, SE Calgary, AB.

I have no hesitation using Pinnacle Group Renovations as I like the result and the quality. Phil L, SE Calgary, AB.


We regularly hear about the stress-free renovation experiences with the Pinnacle Group. Clients describe Pinnacle’s construction staff as having expertise, a team approach, a solid work ethic, good results, and professional behavior, while being advocates and personable. Clients are pleased with the peace of mind this provides.

What was so valuable for us was that their Site Supervisor, Brennan, was looking out for us. We knew we were in good hands and we never felt panic or stress. We are very happy with our choice to use Pinnacle Group Renovations. It was a stellar experience because of the care, the professionalism, and the team approach.
Jeff H, SE Calgary, AB

What I valued the most was that Grant gave me a schedule. I just stepped out of the way and let them do their job. That really gave me ‘peace of mind’. I didn’t have to badger them or worry about whether work would get done, they just did it. My experience with Pinnacle Group was very solid, they do good work, and they do it on time. Doug B, NW Calgary, AB.

The Pinnacle Group Renovations delivered what they said they would. Their Site Supervisors demonstrate expertise and knowledge, and their trades are excellent. They were personable and they really listened to what we said. They did not try to oversell us and were conscientious about our budget. We are really happy with the end result and the quality workmanship. Lynn & Greg W, SW Calgary, AB

I feel that the Pinnacle Group inspires confidence. They present themselves as a cohesive and friendly team. They are enjoyable to work with. They have a high standard for their quality of work, and they do not cut corners.
Madan S, NW Calgary, AB.


Clients often comment about the professionalism of the design and construction team. They are personable, friendly, and trustworthy. They also talk about how the professionalism extends through out the organization.

Their service was outstanding, and they have a strong sense of professionalism. They are approachable and can put up with me. They can take a joke and give it back, so it is good. The Pinnacle Group Renovations is open and honest. We got that vibe from Paul right away and we knew we could trust him.
Lee W, SE Calgary, AB.

A renovation can be a stressful process, but when you know that there is a team looking out for you, that diminishes the worry. We valued a combination of a number of things: Pinnacle Group’s care and professionalism, their attention to detail, the pride they take in their work and the family friendly environment. All of these things translate into a stress-free experience. It was a stellar experience because of the care, the professionalism, and the team approach.
Jeff H, SE Calgary, AB

Paul was always enthusiastic and professional when we talked to him. It was clear that he wanted our experience as clients to be a good one. I also cannot say enough good things about Brennan. The Pinnacle Group Renovation’s staff are efficient and friendly. We now have a beautiful home. Taryn P, NW Calgary, AB.

Customer Care

Clients talk about a sense of family. People say, “it seems like the Pinnacle staff and trades care about us as well as our pets.” They also talk about the level of responsiveness, communication, and willingness to explain the options and help make good choices.

Renovations can be an invasive and upsetting experience for a household, but clients frequently share about a comfort level of having Pinnacle staff in their homes and then missing them when they are gone.

I valued the feeling of caring and the sense of family that comes with Pinnacle Group Renovations. Their trades and staff come to see the project at the Turnover date. Paul’s wife even came to site and it just makes it feel like one big family. I valued that sense the most. Tracey T, NE Calgary, AB.

Working with Pinnacle staff was an extremely positive experience and now that they are gone, we miss them. Brennan & Grant are friendly and considerate people. They did quality work, and they were on time and on budget.
Greg, S, NW Calgary, AB.

As Pinnacle’s project managers, Brennan and Grant were great communicators. When issues came up, we talked about it and then dealt with it. We could talk to them anytime and they were always responsive. They explained the options, the pros and the cons so we had information to make a good decision.
Darren H, NE Calgary, AB.

Brennan takes charge of the project and all the trades. It eliminated my stress. One of our dogs gets stressed when it is rubbed by a person’s legs or feet. Brennan did a good job of informing everyone of it. As a result, our dogs were not stressed, and neither was I. That was a big thing for me.
Stacey K, NW Calgary, AB.

What I valued the most was feeling comfortable about having them in my home. A renovation is a huge intrusion, but I felt comfortable having Pinnacle Group Renovations and their staff/trades in our home. I felt secure. Lynne B, Calgary, AB.


Clients consistently share that Pinnacle is supportive throughout the project but specifically at addressing and resolving issues. We hear that when an issue comes up, it is promptly resolved.

We had a bit of an issue with a leaky tap in the steam shower. Just wanted to say that I was impressed with how quickly Stephanie got it all resolved. I had wondered what “follow up” service might be like, but apparently, I got my answer! Lynne H, SE Calgary, AB

I would recommend the Pinnacle Group Renovations based on their people, their work ethic, and their value to make sure that their clients are happy. If there was anything that wasn’t right, Pinnacle made it right. Joanne R, SW Calgary, AB

At the end of the day, they did everything we asked and everything they committed to. There was no arguing, whining, or complaining. A corner cabinet with glass wasn’t right. Brennan took one look at it and resolved the issue with no complaints. This is part of the reason we would recommend them.
Wes M, SE Calgary, AB.

The warranty work that Pinnacle Group Renovations did on our neighbor’s renovation influenced our decision to use them. The cabinetry work is absolutely superb. Their staff are open and willing to resolve issues. Chris K, NW Calgary, AB.

The finished result of our project is absolutely fantastic. We were confident that they would do a good job and if issues came up, Pinnacle Group Renovations would resolve them. It was foundational to our decision to work with them.
Linda E, SW Calgary, AB.

Design Experience icon

Design Experience

Clients comment on how practical it is to include construction know how in the design process as it keeps the plan realistic and the construction manageable. Clients with accessibility challenges share how pleased they are with Pinnacle’s ability to design functional solutions.

Clients regularly share how satisfied they are with the overall design experience. Starting with the discovery and vision setting all the way to the beautiful end result.

At the beginning of working with Pinnacle Group Renovations, we filled out a project DNA form and we defined what we wanted. We know what we like but we are not always good at describing it. However, Pinnacle’s process gets everything determined in the beginning. Pinnacle does a really good job of the design stage. Craig & Janet M, SE Calgary, AB

We would recommend the Pinnacle Group. The way the project began – the insight, the unique ideas in the design meetings, were all things we would not have thought of. They helped us create a vision for our renovation. The final result is just stellar. Our renovated home is beautiful, and it was completed on time and on budget. Glenda L, SE Calgary, AB.

Everyone was professional, and the Pinnacle Group Renovations finished the project on time. The design aspect at the beginning was good. I needed a fully accessible wheelchair bathroom, so Paul had to take more time to understand our needs. He was good at that and wanted to make sure my needs were met.
Carissa I, NE Calgary, AB.

Working with the Pinnacle Design team was fantastic. Functional accessibility is important to us as we are both in wheelchairs. They were genuinely interested in helping to accomplish our hopes and dreams. Their interest and passion helped us open our basement to be functional to share with friends. They already have a lot of knowledge in that area and so I am sure their knowledge will just continue to increase. Erik F, SE Calgary, AB.

Product Quality icon

Product Quality

We consistently hear about the craftsmanship, workmanship, and the quality of work that Pinnacle staff and trades provide. We also hear about the fantastic results and the beautiful homes that emerge.

Pinnacle Group Renovations has met the start and completion dates every time. Their craftsmanship is so good; their trades and suppliers are so good and when issues come up, they address them and take care of them. That is great. For me, it is easy to refer the Pinnacle Group because I trust them and know that any issues will be taken care of. Barbara R, Airdrie, AB.

We had a bit of a complicated project and Pinnacle Group Renovations did a good job. It came within budget and when there were challenges, Pinnacle responded well. We are really happy with the great design and workmanship; we loved the people who were on site. The quality of work is what we value the most. We are the ones living with the product and we are pleased with their work. It is a good quality job. Dave & Kathryn H, SW Calgary, AB

We would recommend Pinnacle Group Renovations because of their quality of work and the trades they brought to our site. They are polite, careful, tidy, and lovely people to work with. They were also timely in starting and completing the work. I value our finished product. We now have a beautiful home, and it is exactly what we wanted. Robin B, NW Calgary, AB

The final result of our project is absolutely fantastic. We were confident that they would do a good job and if issues came up, Pinnacle would resolve them. It was foundational to our decision to work with them. Linda E, SW Calgary, AB


Clients frequently share how impressed they are with the value that Pinnacle Group renovations provides. The projects are completed on time, on budget and quality is key. Clients appreciate the high level of service, the prompt resolution of issues and Pinnacle’s pleasant staff.

The fact that they were on budget and on time, is really huge for me. The Pinnacle Group Renovations does what they say they are going to do, and the quality of their work is really fantastic. We have another phase to do in the future.
Krista L, SW Calgary, AB.

They were so great to deal with. Pinnacle may not be the cheapest company, but I would rather pay a bit more to get the kind of service they provide. They were timely and everyone in their organization was pleasant. Even when there was an issue, it was pleasant, they listened to our concerns and took care of things.
Tina S, SW Calgary, AB.

We would recommend Pinnacle Group Renovations because they have a great team. I like the fixed price and fixed date concept. Pinnacle Group does good work, they use good products, and they have good trades.
Craig & Janet M, SE Calgary, AB.

The overall look of our house is amazing and the resulting pride we have in it, is great. We also appreciated the way that Paul broke down the costs and quote for the renovation. It was detailed and that helped. Mitch C, SW Calgary, AB.


We all hear about renovation horror stories – started projects that carry on and on with costs that go up and up. We consistently hear a different story from Pinnacle’s clients. They say they are given a start date, a completion date, and a fixed budget.

We also hear that clients are given options without pressure. When a client decides to upgrade or change, a change order is completed so that the total costs will be transparent.

They really stood behind the philosophy and commitment to their SCC guarantee. The Pinnacle Group Renovations are also concerned about the quality standard of the product. I never had the feeling they were selling something that I didn’t need. For example, they refinished our wood flooring and fireplace instead of replacing it. They really seemed to care about finishing a high-quality project on time and on budget. Mary B, NW Calgary, AB.

Paul is true to his word. He came in with a budget that we didn’t initially like, but he followed through and delivered it. They knew how much it would cost. They gave us a core set of options (our needs) and also gave us a good number of other options so we could also choose our wants. And we did choose a lot of them. Our house now looks great! Dave H, Okotoks, AB.

This is the second reno we have done with the Pinnacle Group Renovations. We did an exterior project 4 or 5 years ago. The fact that the schedule and budget is already part of Pinnacle Group’s process was important to us. Some companies just wing it and see what happens, but the risk is you don’t know the total cost or the completion date. We had confidence based on our first experience with Pinnacle. Darren H, NE Calgary, AB

I was looking for renovators who would guarantee a ‘move in’ date, a solid budget and had a penalty if they didn’t finish on time. I decided to go forward with Pinnacle Group Renovations as they had a warranty, and I could see some of their projects in progress. I would recommend Pinnacle Group to anyone. They finished on time, they had a budget guarantee, and they will come back and fix things if there are issues in the future. Annette V, Okotoks, AB.

Select The Most Relevant Reviews

Showing posts 1 - 15 of 84

NPS Rating: Promoter

Insight Score: 95%

Ted & Lorna C, Calgary, AB - Feb 15, 2024

Overall, we are very pleased with the design, quality of work and end result. Dealing with Paul and his team at Pinnacle Group was a pleasure and a stress free experience. We were able to move out during the renovation and we think that it helped a lot! The quality of workmanship and the materials are top notch. Their people are what make it work – they are all customer focused. Pinnacle Group has a good crew! They went the extra mile to make sure we were happy and confirm the work had been done well.

NPS Rating: Promoter

Insight Score: 85%

Marc M, Calgary, AB - Jan 19, 2024

I already have recommended Pinnacle Group to a colleague at work. They listened and truly gave us our ‘forever home’. Paul, the owner, was enjoyable to work with. Pinnacle were very transparent on the payment schedule. This is our first reno, where we have had a GC and subs, and for the most part it has been good. I really wish they used their Builder Trend App more. I value the interaction with their Site Supervisor, Brennan, and their designer, Jami, and their professionalism. Pinnacle has some real gems in their organization.

NPS Rating: Promoter

Insight Score: 83%

Jesse & Vivian K, Calgary, AB - Jan 19, 2024

I would recommend Paul, Pinnacle Group’s owner, because he is a man of his word, because of his faith, and he will stand behind the work and the project. I like his fixed price structure and their warranty which makes me most comfortable with Pinnacle’s process. Pinnacle is an organization with integrity. There were challenges and there was a lack of communication, but I would still recommend them. I would advise people to move out while the construction is happening on a big project like ours.

NPS Rating: Promoter

Insight Score: 90%

Heather & Gerald S, Calgary, AB - Nov 29, 2023

Everyone that I dealt with at Pinnacle Group was professional and easy to talk to. Their designer, Joanne, was very helpful and everything turned out very nicely. We recommend Pinnacle because of the way that they worked. There were time constraints but they were all professional and did good work. The new kitchen is fabulous.

NPS Rating: Promoter

Insight Score: 99%

Jackie N, Calgary, AB - Sep 27, 2023

Everything the owner of Pinnacle Group Renovations, Paul, said would happen did happen. Their designer, Jamie, was prompt, courteous, friendly and helped us meet our goals. Pinnacle stands behind what they say. I didn’t feel an ounce of stress once the project started. The design phase and selection of a contractor was stressful, but once the choice was made to use Pinnacle, the stress disappeared. The trust I have for them, the quality of product and craftsmanship are what I value the most.

NPS Rating: Promoter

Insight Score: 100%

Ryan C, Calgary, AB - Aug 31, 2023

Professionally and personally the Pinnacle Group staff were great to work with. They made it so we could trust them and have faith they would get it all done. I think ours was one of the cleanest sites I have seen. I was impressed. Based on my own past experiences, Pinnacle Group has raised the bar considerably. There is no competition who are close.

NPS Rating: Promoter

Insight Score: 100%

Kip H & Kelly F, Calgary, AB - Jun 21, 2023

100% great experience with Paul, the owner of the Pinnacle Group, and his staff. We thank God for Jami, their designer. She had good ideas, she listened, delivered on the functionality and also made our kitchen and home look pretty. We have already recommended Pinnacle because they are ethical, solution oriented and the whole team is great. Pinnacle did the project on time and with quality. You pay a premium price but it is money well spent and they deal with issues professionally.

NPS Rating: Promoter

Insight Score: 96%

Cynthia & David P, Calgary, AB - Jun 21, 2023

The best thing about Pinnacle Group is that they are honest and fair. We trust them, and that’s everything. They didn’t always try to be right, but listened and were fair to deal with. We love their site supervisors, Brennan and Grant. They were patient and would explain everything. Pinnacle did an outstanding job and were willing to make changes for us. We can tell by the feedback from our family and friends how impressed they are.

NPS Rating: Promoter

Insight Score: 80%

Deborah & Dean S, Calgary, AB - May 30, 2023

Pinnacle Group was pleasant to work with. The trades and workers did a great job. The quality is great, and the final product is good, but there are some communication issues. We value the quality of the reno and working with Jami, Pinnacle’s designer. Their Site Supervisor, Brennan, gave good suggestions too, like the pantry redesign. We actually miss interacting with Brennan, Jami and the team.

NPS Rating: Detractor

Insight Score: 69%

Pinnacle Customer, Calgary, AB - Feb 14, 2023

Client prefers not to have their comments shared online.

NPS Rating: Promoter

Insight Score: 100%

Grace G, Calgary, AB - Feb 2, 2023

We totally enjoyed working with Paul, the owner of Pinnacle Group, Jami, their designer as well as their site supervisors, Brennan and Grant. We recommend Pinnacle for their professionalism, quality of workmanship, their timelines, good communication, and for the warmth and friendliness of their staff. When I recommend them to my friends and neighbours, I tell them you have to pay for quality. We got our money’s worth.

NPS Rating:

Insight Score: 90%

Randy & Barb W, Calgary, AB - Jan 26, 2023

I interviewed 3 companies and it was the interaction with Pinnacle Group’s owner, Paul Klassen, that sold the project. He was genuine and trustworthy. Pinnacle group delivered what they said they would. The project was on time and on budget and their staff are fantastic. Clean up by some of their trades could have improved.

NPS Rating: Promoter

Insight Score: 97%

Paul & Cheryl S, Calgary, AB - Dec 31, 2022

I recommend Pinnacle Group because they are easy to work with, they are trustworthy and their quality is good. They got the project done in the expected timeline. We felt secure with them and didn’t worry about leaving the house with their staff still on site. If the work didn’t meet their expectations they apologized and did it again. Often, the original work looked fine to us.

NPS Rating: Promoter

Insight Score: 85%

Norm T, Calgary, AB - Aug 9, 2022

Pinnacle Group’s reputation is really good. Brandon, the Site Supervisor, is a nice guy, easy to talk to, and remains cheerful in all circumstances. He is meticulous on the tools and anything he did was outstanding. Some of the trades could have done a better job cleaning up. Brandon noticed a few things that needed to be improved and he fixed them. I think he was as efficient as he could be.

NPS Rating: Promoter

Insight Score: 95%

Geoff M, Airdrie, AB - Jul 26, 2022

I felt that Pinnacle Group’s carpentry skills was a level above any other supplier we have worked with in the past. The overall project is great. They were easy to talk to. They were not arrogant and were open to input and feedback. They took our calls and concerns seriously. Other than a hole in a floor board, everything was excellent.


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