ELRUS Performance from a Customer’s Perspective

 

Customer Reviews

1812 ELRUS Ratings by Client Insight Inc

ELRUS Inc. has retained Client Insight Inc. to interview their customers and inquire about the customer experience. These are the results from 218 interviews conducted since January 2018. Click the 2018 Customer Reviews link to find out more.

Continue scrolling down this page to see the results compiled from more than 1,250 customer interviews conducted since March 2012 which include the following topics:

What Customers Value the Most

Overall Impression of ELRUS

Why Customers Recommend ELRUS

ELRUS’ After Hours Parts and Service

How ELRUS will “Show up and get you out of Bind”

 
ELRUS Customer Reviews

What Customers Value About The ELRUS Experience

elrus_main_what_clients_value

The top 5 reasons customers value the most about ELRUS

WHAT CUSTOMERS SAY

“What I value the most is that they can get the parts and get us going quickly. Sometimes there is an issue with a particular part. But we’re never down more than a day with ELRUS. That is really important to us.”

Doug F.
Doug Folden Trucking Ltd
Melfort, SK Nov/18

“What I value most about dealing with ELRUS is that I get what I ask for. There is no run around. If I have a problem, or I am not sure what I am looking for, the guys help me out with that too.”

Dave M.
S.W. Weeks Construction Ltd
New Glasgow, NS Nov/18

“I always use ELRUS to service the ELRUS equipment. It just makes sense to do that. I value the timely manner that they get work done. They are very good about jumping to it for us when we need something.”

Jay D.
Dufferin Aggregate-Mill Creek
Mill Creek, ON Sep/18

Read more customer experiences

Overall Impression of ELRUS

Overall-Impression

Feedback results of Overall Impression questions asked of ELRUS’ customers are shown above.

WHAT CUSTOMERS SAY

“We purchased equipment from ELRUS because the price was right and the quality was better. With AECON, we have to get more than one quote, and ELRUS came in with the best quote. Their chassis are probably the best in the industry. I’ve seen the one that Steep Rock had and it was doing really well for them. We liked what we saw. We like the way the plates fit onto the mounts. We did some research and the ELRUS one was the best.”

Gary G.
Aecon Transportation West Ltd
Calgary, AB Nov/18

“I buy from ELRUS because it is convenient, the parts fit our equipment and they treat me well. The parts are good quality. I’ve tried other rollers and the ELRUS ones are the best. They seem to care about me doing well.”

Gilbert D.
Lafarge Canada Inc
CW – Calgary Calgary, AB Oct/18

“I would say that our production has increased by 75% with the new equipment from ELRUS.”

Mike S.
Iron Ore Company of Canada
Labrador City, NL Sep/18

Read more customer experiences

Why Recommend ELRUS To Industry Associates and Partners

elrus_main_why_recommend

The top 5 reasons why customers recommend ELRUS

WHAT CUSTOMERS SAY

“ELRUS is a great company. They stand behind their equipment, their work, and they are great at troubleshooting over the phone. If they don’t have an answer, they will find it and call you back, or give you the right contact who can help you. Answers come back ASAP. I have been in the industry for over 20 years and I have always dealt with ELRUS.”

Rob G.
Waterford Crushing & Screening
Waterford, ON Nov/18

“I have recommended ELRUS several times. I recommend ELRUS because they have the best quality equipment and the best service on the market. Their equipment has the best resale value too, from my point of view.”

Steven F.
Paul Flasha Contracting
Whitecourt, AB Oct/18

“I have referred ELRUS to McNally Contractors, and Jason was there yesterday, and now he is delivering parts to him. I recommend them for the quality of the service, the parts, their knowledge, and they deliver the parts too. They have always been good for us.”

Brian L.
Lafarge Canada
Lethbridge, AB Sep/18

Read more customer experiences

ELRUS ‘After Hours’ Parts And Repair Service

elrus_main_after_hours_service

Many of ELRUS’ customers operate their aggregate production spreads 24 x 7. 96% of customers are satisfied with the service provided by ELRUS after hours.

WHAT CUSTOMERS SAY

“I call Brent at ELRUS after hours and he is really good about getting back to me. I can call anytime, day or night. He is the main person I deal with.”

Harold M.
Granite Construction
Watsonville, CA Nov/18

“It was a weekend when we started the process, and that’s when I called Kevin while he was on vacation and he answered his phone! The overall purchase experience was very professional. Kevin was great to work with.”

Jennie W.
Lazy Mountain Enterprises LLC
Palmer, AK Oct/18

“I have Colin’s cell and I call him or text him after hours, any time and he calls me right back. I appreciate the personal service that we get at ELRUS and the speedy time of response when we call.”

Albert D.
Dukes Industries, LLC
Toledo, OH Sep/18

Read more customer experiences

ELRUS Will “Show Up and Get Us Out of a Bind”

elrus_main_out_of_bindELRUS has a workforce of Service Technicians and Parts staff to get your equipment back up and running. 96% of customers said when they call, ELRUS will get them out of a bind.

WHAT CUSTOMERS SAY

“ELRUS got us out of a bind when our cone was down, we had to get parts and ELRUS shipped them overnight. We had them the next day, ready to go.”

Harold M.
Granite Construction
Watsonville, CA Nov/18

“We had some ASRI computer issues that came up and we needed Brent M to sort it out for us. Brent is very knowledgeable, and he’s the best. There is nobody better.”

Guy F.
Sandhill Equipment Corp
Kelowna, BC Oct/18

“I have been around gravel crushers for 18 years so I know ELRUS. It is good to get them to come out because ELRUS has the right tools, they know the equipment and that way, the equipment stays up to spec and keeps running properly.”

Kevin P.
JMB Crushing Systems ULC
Bonnyville, AB Sep/18

Read more customer experiences

n