ELRUS Performance from a Customer’s Perspective

 

Customer Reviews

1810 ELRUS Ratings by Client Insight Inc

ELRUS Inc. has retained Client Insight Inc. to interview their customers and inquire about the customer experience. Listed to the left, are results from 167 interviews done so far in 2018. Click the 2018 Customer Reviews link below to find out more.

Continue browsing down this page to see the Results from interviews back to Mar, 2012. Read more stories about:

     •     What Customers Value the Most

     •     Overall Impression of ELRUS

     •     Why Customers Recommend ELRUS

     •     ELRUS’ After Hours Parts and Service

     •     How ELRUS will “Show up and get you out of Bind”

The information below is compiled from more than 1,200 customer interviews conducted since March, 2012 by third party, Client Insight Inc.

See 2018 Customer Reviews

What Customers Value About The ELRUS Experience

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The top 5 reasons customers value the most about ELRUS

WHAT CUSTOMERS SAY

“What I value about ELRUS is their staff’s knowledge, and their ability to give us the knowledge. For example, when we’ve been running our equipment wrong, giving us tips and helping us out. A lot of the equipment we have here at Husky is one time equipment so we don’t have the knowledge internally about it.”

Todd M.
Husky Oil Operations Limited
Leduc, AB Oct/18

“I always use ELRUS to service the ELRUS equipment. It just makes sense to do that. I value the timely manner that they get work done. They are very good about jumping to it for us when we need something.”

Jay D.
Dufferin Aggregate-Mill Creek
Mill Creek, ON Sep/18

“ELRUS has treated me well over the years. I value their reliable equipment. And in terms of pricing, we used to buy belts from other sources, but then we checked out ELRUS and they are actually cheaper with ELRUS.”

Lyle W.
Venture Construction Inc.
Martensville, SK Jun/18

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Overall Impression of ELRUS

Overall-Impression

Feedback results of Overall Impression questions asked of ELRUS’ customers are shown above.

WHAT CUSTOMERS SAY

“I buy from ELRUS because it is convenient, the parts fit our equipment and they treat me well. The parts are good quality. I’ve tried other rollers and the ELRUS ones are the best. They seem to care about me doing well.”

Gilbert D.
Lafarge Canada Inc CW – Calgary
Calgary, AB Oct/18

“I would say that our production has increased by 75% with the new equipment from ELRUS.”

Mike S.
Iron Ore Company of Canada
Labrador City, NL Sep/18

“ELRUS equipment has increased our operational productivity. We were using two smaller machines before to do the job of this one, but they were so much slower that we are doing 4 times more production now, so 800% more than one of the old machines.”

Andrew K.
Aim Recycling Hamilton
Hamilton, ON Mar/18

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Why Recommend ELRUS To Industry Associates and Partners

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The top 5 reasons why customers recommend ELRUS

WHAT CUSTOMERS SAY

“I have recommended ELRUS several times. I recommend ELRUS because they have the best quality equipment and the best service on the market. Their equipment has the best resale value too, from my point of view.”

Steven F.
Paul Flasha Contracting
Whitecourt, AB Oct/18

“I have referred ELRUS to McNally Contractors, and Jason was there yesterday, and now he is delivering parts to him. I recommend them for the quality of the service, the parts, their knowledge, and they deliver the parts too. They have always been good for us.”

Brian L.
Lafarge Canada
Lethbridge, AB Sep/18

“I would recommend ELRUS because the service is awesome and they carry everything I need for the rock crushing industry. Colin is great to deal with and will turn himself inside out to help me in a hurry.”

Zac E.
R. G. Crushing Inc.
Chehalis, WA Jun/18

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ELRUS ‘After Hours’ Parts And Repair Service

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Many of ELRUS’ customers operate their aggregate production spreads 24 x 7. 96% of customers are satisfied with the service provided by ELRUS after hours.

WHAT CUSTOMERS SAY

“It was a weekend when we started the process, and that’s when I called Kevin while he was on vacation and he answered his phone! The overall purchase experience was very professional. Kevin was great to work with.”

Jennie W.
Lazy Mountain Enterprises LLC
Palmer, AK Oct/18

“I have Colin’s cell and I call him or text him after hours, any time and he calls me right back. I appreciate the personal service that we get at ELRUS and the speedy time of response when we call.”

Albert D.
Dukes Industries, LLC
Toledo, OH Sep/18

“I get a hold of Colin at ELRUS when I call after hours. He is very proactive if we need a mechanic or we need parts, he will even meet us half way. One time he had a mechanic out to us by 6:00 am the next day.”

Kirk M.
Knife River Corp.
Portland, OR Jun/18

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ELRUS Will “Show Up and Get Us Out of a Bind”

elrus_main_out_of_bindELRUS has a workforce of Service Technicians and Parts staff to get your equipment back up and running. 96% of customers said when they call, ELRUS will get them out of a bind.

WHAT CUSTOMERS SAY

“We had some ASRI computer issues that came up and we needed Brent M to sort it out for us. Brent is very knowledgeable, and he’s the best. There is nobody better.”

Guy F.
Sandhill Equipment Corp
Kelowna, BC Oct/18

“I have been around gravel crushers for 18 years so I know ELRUS. It is good to get them to come out because ELRUS has the right tools, they know the equipment and that way, the equipment stays up to spec and keeps running properly.”

Kevin P.
JMB Crushing Systems ULC
Bonnyville, AB Sep/18

“On a long weekend, we had a problem. I called James at ELRUS, and he went to work and got the part we needed and met us halfway between his office and the job site to get me the part.”

Joe A.
Moncrief Construction Limited
Kenora, ON Jun/18

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