4409 Glenmore Trail SE
Calgary, AB T2C 2R8
(403) 279-7741

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ELRUS Performance from a Customer’s Perspective

ELRUS Aggregates Systems is an original equipment manufacturer (OEM) of aggregate equipment that is serious about customer satisfaction. For a business in the aggregate crushing industry to be profitable, it must maximize uptime, as downtime kills profitability. ELRUS builds dependable equipment, stocks a wide array of parts, consumables and critical spares, and has Service Technicians available 24 x 7 who know how to repair the equipment they sell and service.

To measure their customer satisfaction results and improve their profitability, ELRUS hired Client Insight Inc. to interview their customers and inquire about the customer experience. Client Insight’s customer feedback process measures ELRUS’ customer loyalty and elicits the factors that influence their purchase decisions and identifies what customers value. The customer feedback and results below are compiled from more than 1,100 customer interviews completed since March 2012. ELRUS understands the importance of customer feedback and uses the business insight to improve operational productivity and customer satisfaction.


What Customers Value About The ELRUS Experience

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The top 5 reasons customers value the most about ELRUS

WHAT CUSTOMERS SAY

“I value the ELRUS product quality, also the quality of the parts. The equipment does what they say it does.”

Ken Fairbrother, Hopkins Constr. (Lacombe) Ltd, Lacombe, AB May/18

“What I value the most is the quick service from ELRUS and their people. They can be depended upon. I get along really well with Thor and James.”

Levi W, Elite Crushing, Morden, MB Apr/18

“With the new ELRUS equipment, we have increased our production by 25% and our downtime has really been almost nothing. We are doing a lot of work with that cone – it is doing the work of two cones.”

Brian W, Wood’s Crushing and Hauling Inc, Sandpoint, ID Sep/17

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Overall Impression of ELRUS

Overall-Impression

Feedback results of Overall Impression questions asked of ELRUS’ customers are shown above.

WHAT CUSTOMERS SAY

“I have seen the value of continuing to do business with ELRUS. Their staff are a good resource for knowledge and information. Plus they have positive attitudes and are eager to help, even with a project that might take time.”

Chris N, Mixcor Aggregates Inc, Leduc, AB May/18

“Absolutely, I am satisfied with the quality of ELRUS equipment. I would say our efficiency and production increased by 25%. It increased our liner life on our cone, increased our production, less down time, it’s all related.”

Daryl W, Blue Star Construction Ltd, Brandon, MB Apr/18

“I have been treated very fairly over the years by ELRUS. On this job, we didn’t give them a lot of time to do this work. They had this piece of equipment in stock and they were able to pull it off the line to get it to us quickly. ELRUS gives great service to their customers.”

Dean B, Associated Aggregates Inc, Falun, AB Mar/18

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Why Recommend ELRUS To Industry Associates and Partners

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The top 5 reasons why customers recommend ELRUS

WHAT CUSTOMERS SAY

“I would recommend ELRUS because they have good equipment with the best resale value, and they have great phone service.”

Brandon F, Folden Construction, Melfort, SK May/18

“For the simple fact that ELRUS equipment is some of the best, the service is THE best, and the parts and prices are reasonable for what you get, I recommend ELRUS. The people are great – they know a lot.”

Grant M, K. McIntosh And Sons, Outlook, SK Mar/18

“ELRUS has a superior product, and compared to a lot of their competition, their prices are competitive. Overall, the entire team, sales, service, and parts, are consistent with their quality service and the quality of the equipment.”

Chris T, Terrane Metals-Mount Milligan, McKenzie, BC Feb/18

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ELRUS ‘After Hours’ Parts And Repair Service

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Many of ELRUS’ customers operate their aggregate production spreads 24 x 7. 96% of customers are satisfied with the service provided by ELRUS after hours.

WHAT CUSTOMERS SAY

“ELRUS will get me what I need, they will come here to my shop, or they will meet me halfway with a part when I call after hours.”

Morley L, Swayze Concrete Ltd, Weyburn, SK Apr/18

“When I call after hours, ELRUS answers right away, and usually I am getting a price, or placing an order. Sometimes I just text because I am in a poor cell phone area.”

Dennis C, Gravier Collet Gravel Inc, Notre Dame De Lourdes, MB Mar/18

“I call Darren at ELRUS if its after hours, or else Terry or Ramsey. We run 24/7 here and we talk to Brent a lot, and 50% of the time it is after hours. That’s because we do a lot of our own work here.”

Pine River Holdings Ltd, Chetwynd, BC Feb/18

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ELRUS Will “Show Up and Get Us Out of a Bind”

elrus_main_out_of_bindELRUS has a workforce of Service Technicians and Parts staff to get your equipment back up and running. 96% of customers said when they call, ELRUS will get them out of a bind.

WHAT CUSTOMERS SAY

“Whenever I call ELRUS, I’m in a bind. They respond quickly, they know everything about the parts. They can always help me out or they know who can.”

Ken Fairbrother, Hopkins Constr. (Lacombe) Ltd, Lacombe, AB May/18

“I had a gearbox go just lately, and ELRUS said it would be the next day to get me a new one, and it actually came that afternoon. I was very happy with that. They are very good to work with.”

Beverly T, Fraser Pacific Enterprises Inc, Abbotsford, BC Apr/18

“I have been in a bind several times, I’ve needed parts in a hurry and Jared at ELRUS drove it out to me right away. I’m in Regina and he’s in Saskatoon, and he’ll drive it down here for me.”

Frank M, Mortimer Brothers Construction, Regina, SK Mar/18

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