What Customers Value (WCV) About The ELRUS Equipment Experience?


What do your customers value about your business? What do ELRUS customers value about purchasing from ELRUS Aggregate Systems? That’s a question that ELRUS management have been curious about, so they hired Client Insight Inc. to interview their customers and find out what they value.  The top 6 reasons from highest to lowest are Service, Relationship, Staff Knowledge and Experience, Product, Availability of Equipment/ Parts/ Service, and the fact that Elrus staff will Troubleshoot Problems Over the Phone.

Use the links below to read what customer’s value about doing business with ELRUS Aggregate Systems. ELRUS may be a good equipment supplier for your business.

2017 ↑ Back to top

“I think it is the combination that I value, of the equipment, the service, and dealing with the people at ELRUS, the way everything comes together.”

Troy M, River Valley Crushing, Barrhead, AB Dec/17

“What I appreciate with ELRUS is the commitment from them to give us great service, whether it was Mike or George, or Paul for parts. Their commitment to back their product is what I value the most.”

Chris T, Thompson Creek Metals Company Inc, Vancouver, BC Dec/17

“I value the knowledge of ELRUS on the equipment and the rock crushing industry, both on maintenance and new equipment.”

Kevin M, Baymag Inc, Exshaw, AB Dec/17

“ELRUS has a good product and I really like Ron, he is straight shooter. If they can have a good product, and deliver on it and not oversell it, then I’m happy.”

Mark O, Mill Creek Sand & Gravel, Redwater, AB Nov/17

“ELRUS has been around a long time. I value their knowledge of the crushing industry. They have good products and they are hooked up with all top notch equipment brands.”

Albert L, Ruel Concrete, Peace River, AB Nov/17

“The people at ELRUS and their service is what I value. Even if their pricing is a little out, and I mention it, they will straighten it out. They get stuff for me in a timely manner. Even on short notice, they usually deal with it – all hands on deck and they get it for me. I am very impressed with the team in Winnipeg.”

Ron F, Sigfusson Northern, Lundar, MB Nov/17

“For sure it is Mike and Kris at ELRUS that I value the most.”

Andrew D, Painted Rock Aggregates & Contracting, Savona, BC Oct/17

“I value the training by ELRUS. When we bought the crusher, they brought me and my lead hand to Cambridge and gave us a course on the crusher which was great.”

Jeff C, R.W. Tomlinson Limited, Ottawa, ON Oct/17

“We value the dependability of the product. The crusher has operated as advertised. Personally, I appreciate Kevin. He has brought value to the relationship with us and ELRUS. He answers questions and helps us address concerns when he comes out here to see us.”

Sean H, Hawaiian Cement, Aiea HI Oct/17

“What I value the most from ELRUS is their technical know how and on time delivery with the products.”

Brad B, Concrete Nor’west, Anacortes, WA Sep/17

“The quality of ELRUS products, and the quality of their service is what I value the most. I’m very happy with ELRUS.”

Wayne A, LTL Contracting Ltd, Shuniah, ON Sep/17

“What I value the most from the experience with ELRUS is that we got a machine that performed the way they promised it would.”

Andrew R, R.W. Tomlinson Limited, Ottawa, ON Sep/17

“The quality of the equipment is what I value the most about ELRUS.”

Gilbert H, Germanic Mfg. Ltd, Rathwell, MB Aug/17

“What I value the most from ELRUS is their service and their knowledge. If anything needs to be repaired, they can do it.”

Brian M, McNabb Construction Ltd, Forestburg, AB Aug/17

“What I value the most from ELRUS is their service and the quality of their products. I have bought equipment from other companies and they were pieces of crap. ELRUS has quality products.”

Ryan M, Anchorage Sand & Gravel Co. Inc, Anchorage, AK Aug/17

“ELRUS provides good service, and their people are easy to work with.”

Robert F, B.R. Fulton Construction Ltd, Horton, ON Jul/17

“What I value about ELRUS is the fact that you can call them and ask them about the basics for repairing something. They will help you if you need it. We are a long ways away from them and we do almost all our own repairs. But they will give us help on the phone if we need it. The only times we need their help with repairs is if it is because of an electronics issue, or a hydraulic failure.”

Andy, Ray – Ann Transport Ltd, Powerview-Pine Falls, MB Jul/17

“The ELRUS personnel were extremely helpful.”

Hugh H, Cee-Jay Projects Ltd, Kelowna, BC Jul/17

“What I value the most with ELRUS is the ease of getting parts and how knowledgeable the ELRUS staff are.”

Jack V, County of St. Paul No. 19, St. Paul, AB Jun/17

“What I value the most from ELRUS is the quality of the product and I see it is going to be a real asset for me. Also, going forward the after sales service is going to be really important.”

Joey W, Werbicki Bros. Hauling Ltd, The Pas, MB Jun/17

“I value the service, just how quick and thorough ELRUS is to get us what we need. We are part of the mining industry, so when something goes wrong, we need parts and service immediately, as fast as possible. ELRUS has a way to find or make a part for us quickly. We can get the equipment cheaper but then we would have to order parts off shore, and that just doesn’t work in our industry.”

Ed K, Kode Contracting Ltd, Prince George, BC May/17

“I value the good quality products and good people to work with, and they build good equipment. I would buy another ELRUS piece of equipment when I need one.”

John Z, Otter Creek Resources Ltd, Sechelt, BC May/17

“We value the personal relationships with the people at ELRUS. You can go in and sit down and talk to them on a one to one basis. ask questions and get ideas. We can’t really do that with any of our other suppliers. It’s not the same.”

Wayne R, Canada Building Materials, St. Mary’s, ON Apr/17

“The relationship with the guys at ELRUS, their knowledge, and the store in Saskatoon is well equipped. I have never once gone there and they didn’t have the parts that I needed. They are a good bunch of guys.”

Grant M., K. McIntosh and Sons, Outlook, SK Apr/17

“What I value the most is the durability of the ELRUS machine.”

Mario T, Alvin Caldwell Sand and Gravel, New Liskeard, ON Apr/17

“Mike and Dawson at ELRUS are always so helpful. If I have a problem, Mike will come out here or have someone else come out – even if it is just consulting. The parts department I can call on the weekend and they will answer the phone. That’s pretty good service.”

Sven L, Fraser Valley Aggregates, Surrey, BC Mar/17

“I value ELRUS customer service. Customer experience is essential. The guys are easy to work with and knowledgeable, and I have asked pretty ridiculous questions and they answer those questions. If they don’t have the answers they get them. Pricing is next, and the quality of their equipment and parts.”

Joe P, Aggregate Processing Services, Kitchener, ON Mar/17

“I value the product quality and the quality of the ELRUS sales people.”

John C, Flesherton Concrete, Flesherton, ON Mar/17

“This screen plant was what we needed. It’s been working fine for us.”

Sam G, Greenwood Aggregate Company, Amaranth, ON Jan/17

“I value the past relationship we have had with ELRUS.”

Donald, NCL Contractors LTD, Deer Lake, NL Jan/17

2016 ↑ Back to top

“It was actually a plant that we bought from ELRUS. ELRUS did a good job. There have been some water savings.”

Ryan D, Walker Aggregates Inc, Severn Bridge, ON Dec/16

“The Equipment Sales Rep for ELRUS, Greg Y, has been great.”

Ryan D, Walker Aggregates Inc, Severn Bridge, ON Dec/16

“I value the professionalism of ELRUS.”

Glenn S, 644735 Ontario Ltd (Snow Bros), Erin, ON Nov/16

“I value the learning we gain from ELRUS. There is always something new and improved coming along, and we like to have top of the line technology and leading edge equipment.”

Adam T, The Sarjeant Co. LTD, Barrie, ON Oct/16

“Jared Medlang with ELRUS. He comes out, he gets dirty, he’s worked hard and has a wealth of knowledge. I just can’t say enough about Jared. He is a huge benefit to us. And the parts guys too. Spencer has lots to learn from Jared, but he’s a good listener and a good worker.”

Grant M, K.McIntosh and Sons, Outlook, SK Sep/16

“ELRUS makes good equipment.”

Brody, Grimshaw Gravel Sales, Grimshaw, AB Sep/16

“What I value the most about ELRUS is their service, and their knowledge and accessibility. I base a lot on quality of service because time is money in this industry. If you need repairs done, and they get done quickly, that means a lot.”

Paul S, West Central Contracting Ltd, Hinton, AB Aug/16

“The customer service of Jared at ELRUS has just been awesome. Any serious issue that comes up, he addresses it immediately, and is always easy to get a hold of. If he isn’t there, he gets back to us right away.”

Matt M, Buffalo Plains Cattle Company, Moose Jaw, SK Jul/16

“What I value the most is the fit and finishing of the plant. It is much better than the equipment we have bought from other companies. A lot of thought has been put into how parts can be replaced, and it is much easier for my staff to work on.”

Larry W, Westcan Bulk Transport Ltd, Edmonton, AB Jul/16

“From a visual standpoint, when our customers come and they see the ELRUS equipment, it makes a good impression. It makes us look like we are a serious operation, not a fly by night outfit that will be gone next week. It’s heavy duty well made equipment. Between our good relationship with ELRUS and the good impression their equipment makes, we are really happy with ELRUS. They always help us out as quick as they can. You can’t beat the quality of ELRUS.”

Demetrius T, Geransky Brothers Construction, Martensville, SK Jul/16

“I value being able to get the ELRUS equipment fairly quickly.”

Trent S, Silver Eagle Excavation, Biggar, SK Jun/16

“I value ELRUS’ communication, their service and their parts availability. Their parts inventory is the biggest thing. We can do most of the service work ourselves but without parts we are screwed. That is where ELRUS really shines. If Saskatoon doesn’t have the parts, Calgary or Edmonton will. It is only a day away in that case. Other companies can sell equipment but they cannot sell the parts.”

Lyle W, Venture Construction Inc, Martensville, SK May/16

“I think what I value most can best be described as good solid and honest business relationship. ELRUS is a good supplier and they are committed to the business and the relationships. They have also hired very well and have retained their people for a long time. I think their people are the most significant asset they have – they are committed and have a lot of experience.”

Rick K, Kode Contracting Ltd, Prince George, BC May/16

“I value the equipment we purchased from ELRUS. It is a good unit, it is low maintenance.”

Clarence M, Community Government of Wekweeti, NT Apr/16

“The relationship and the support from ELRUS is valuable. I was just talking with Barry P yesterday.”

Lee W, Joe Kerr Limited, Wingham, ON Mar/16

“I value the quality and features of the equipment from ELRUS.”

Frank S, City of Calgary, Feb/16

“We went from a three month rental to a six month rental and ELRUS was understanding and helpful to make it happen.”

Dave R, Priestly Demolition, King City, ON Feb/16

“ELRUS is professional and they delivered what they committed to. We have bought two big pieces in the last few years and it was what we expected. For the Control Tower, we have had no problems.”

Romeo T, City of Calgary, Feb/16

“The relationship is what I value. We are looking ahead to a complete Crushing Spread in the future. ELRUS is a family owned operation and they are also a Canadian company. We buy local, then we buy North American. If enough of us do it, it will make a difference.”

Lloyd G, Butler Bros Supplies LTD, Duncan, BC Jan/16

“I value that ELRUS has been very prompt with returning their telephone calls. They are also very serious about doing their jobs. They are very professional.”

Judal D, Community Government of Gameti, Gameti, NT Jan/16

2015 ↑ Back to top

“ELRUS gives us exceptional service for the most part. Kurt does a good job on getting us parts – that means a lot to us. He can find the parts and if that means we have to drive, it is not a problem.”

Blaine B, Aggregate Processing Services, Kitchener, ON Dec/15

“Overall, we are very happy with ELRUS. Since Jared has taken over, it has been more ‘hands on’ and I have to say that I like that a lot. He is local, he has a strong knowledge and understanding and he seems to be able to get a lot done.”

R McIntosh, McIntosh Crushing & Aggregate, Montmartre, SK Dec/15

“ELRUS has been great – I only have good things to say about them. We had been dealing with them for 4 or 5 years previously. ELRUS is a company that comes back with solutions. If we are needing a part, they will take the parts off a new piece of equipment to keep us going. They are good to work with and they don’t nickle and dime us.”

Ross A, Buffalo Gravel Corp, Grande Prairie, AB Nov/15

“I value the working relationship and the equipment with ELRUS.”

Lenny G, Lafarge Canada Inc, Ft. McMurray, AB Nov/15

“So far, the service from ELRUS has been good. The fact that we were ‘opening the door’ to another manufacturer and group of guys to deal with was important. It just gives us another option and as a producer, that is a good thing.”

Denis O, Oldcastle Materials,
Grand Junction, CO Sep/15

“I value the communication from ELRUS, which has been good.”

Danny K, Oldcastle Materials,
Grand Junction, CO Sep/15

“It is the equipment and the people that I value. ELRUS builds equipment that is better and heavier than other manufacturers. The people that we work with in Edmonton are also very good.”

Cory P, Burnco Rock Products Ltd,
Edmonton, AB Aug/15

“I value that we have such a good working relationship with ELRUS. If I need something they are there for me – whether it is parts or equipment – they will get it. To me, that is valuable.”

Shayne E, Emshay Enterprises,
Moose Jaw, SK Aug/15

“We have had a good experience with ELRUS both on parts and equipment.”

Nick O, Nova Construction Ltd,
Antigonish, NS Aug/15

“I have an integrated operation and I can depend on ELRUS for help on complicated issues. My guys know how to take the equipment apart but we can always phone Brent or Jared about a bushing, a tolerance or an ARSI and they can walk us through it.”

Lyle W, Venture Construction Inc,
Martensville, SK July/15

“Most of ELRUS equipment is well built and from a parts perspective, James is right on the ball.”

Garland S, Birds Hill Gravel & Stone Ltd,
MB July/15

“ELRUS Aggregates’ staff are very good people and they are accommodating.”

Equipment Purchase Customer,
Madoc, ON July/15

“I value ELRUS’ pride in their work and their leadership. The ELRUS staff are generally there to help you.”

Art M, Pidherney’s Inc,
Rocky Mountain House, AB July/15

“I value the quality at ELRUS. Their pricing could be a bit better but I don’t mind paying more for good quality and good service.”

Brian L, Lafarge Canada,
Lethbridge, AB July/15

“ELRUS has been really good. They are very pleasant people to deal with.”

Les S, Kahkewistahaw Sand & Gravel,
Broadview, SK July/15

“I like the response from Marc and Paul at ELRUS. They are easy to get a hold of and I always sense that they care.”

J Hynes, Iron Ore Company of Canada,
Labrador City, NL June/15

“ELRUS has good staff and it is a nice feeling to know they are relatively close by if we need some help or support. I think the fact that it is one stop shopping and they are there to provide support says a lot.”

C Young, Robert E. Young Construction,
Selwyn, ON June/15

“I think that ELRUS has a nice package to offer as a whole. I think location has a lot to do it with it for us and the equipment they have. We have tended to be buying more equipment and parts from them recently and I think that has something to do with what the company is stocking.”

M Black, Tri-City Materials,
Petersburg, ON May/15

“ELRUS Aggregates’ honesty is what I value the most. Ron is enjoyable to do business with.”

M Banner, Rickard Excavation,
Fort McMurray, AB May/15

“ELRUS offers great support and good equipment. They put together a nice package for us. ELRUS is a company that is not full of BS. They are truthful and do not over claim their equipment’s product ability. In fact, they told me to pull back when my expectations became too optimistic and I appreciated that. Other suppliers will tell me that their machines can produce amazingly, but it doesn’t seem doable. The crushing industry has so many variables that impact production.”

D Fortner, BBE Hydro Constuctors LP,
Keeyask, MB Apr/15

“I value ELRUS’ parts availability as they will do a lot for us. They did what we asked and we were going within a day. That was good service. I think that we have at least 70% of his equipment from ELRUS – jaws, cones, screen decks, you name it. ELRUS equipment is easy to work with and on.”

C Fay, Potzus Ltd,
Yorkton,SK Mar/15

“I value the contribution of Jared at ELRUS because he knows his stuff. If we have a problem, he is here. It is good customer service.”

G McIntosh, K.McIntosh and Sons,
Outlook, SK Mar/15

“Elrus has good service and the quality of the equipment is good as well. It is well designed and rugged enough to take what we put it through.”

A Moncrief, Moncrief Construction,
Kenora, ON Jan/15

“The staff at ELRUS Aggregates is professional and that really says it all. When you buy something like this, that is where you go.”

D Bowen, DBC Contractors,
Airdrie, AB Jan/15

“I appreciate the productivity that I get from our MS612 Screen Deck. I can pump a lot of product through it and the screens are easy to change. I don’t need a small person on site to get in between the screens like I would on a 3 deck screen plant. What I value the most about ELRUS Aggregates is their customer service and equipment reliability.”

C Garopy, Lafarge Canada,
Saskatoon, SK Feb/15

“I am really happy with ELRUS Aggregates. Darren and his team have been really good.”

A Moncrief, Moncrief Construction,
Kenora, ON Jan/15

“The connection and the feeling that I am part of the team is what I value about ELRUS the most.”

R Hayden,
Winnipeg,MB Jan/15

“What I value the most about ELRUS Aggregates is their customer service and equipment reliability.”

C Miller, Lafarge Canada,
Saskatoon, SK Jan/15

2014 ↑ Back to top

“ELRUS Aggregates have been around a long time. I personally bought a screen deck from Roland – my experience is that ELRUS builds good equipment and they are good people to work with.”

K Anderson, Kinsella Transit Mix,
Kinsella, AB Dec/14

“Marshall from ELRUS also looks after us really well. He comes out and when I first started, he spent time with me to make sure our equipment was working efficiently.”

K Royko, Lafarge,
Carseland, AB Dec/14

“I value their experience and the strength of their people. Their staff are all very helpful. Their service approach, their professionalism and their responsiveness is good.”

E Lamb, Waterford Crushing,
Brantford, ON Dec/14

“I valued ELRUS service, knowledge and response time.”

O Hayes, Hayes Group,
Smith, AB. Nov/14

“It was the fact that ELRUS Aggregates met our needs.”

D Zardenic Yellowhead Aggregates,
Edmonton, AB Nov/14

“I think the ELRUS equipment is reliable and they have good people. I have dealt with Greg a lot. I value his knowledge and the ELRUS staff are there to help.”

J Garito, Porcupine Gold Mines,
South Porcupine, ON Oct/14

“It’s the relationships that I have with the ELRUS staff that I value the most.”

M Harder, Sundre Contracting,
Sundre, AB Oct/14

“I value the working relationship with ELRUS and their Service Techs. George and Kevin are really good.”

T McFaul, Inland Aggregates,
Calgary, AB Oct/14

“Just like I said, everyone from ELRUS Aggregates has been good to deal with. They have good people, their equipment is well built and it has increased our operational productivity.”

C Croswell, Dale Croswell Construction,
Thorhild, AB Oct/14

“I value the honesty, the product and the value of it. ELRUS Aggregates stands behind their equipment.”

D Urlacher, Urlacher & Sons Construct,
Neilburg, SK Aug/14

“ELRUS Aggregate’s product support is the best. We can call George or Travis or anyone in Calgary and get the help we need.”

J Bender, JMB Crushing,
Bonnyville, AB Aug/14

“ELRUS does business on terms that everyone can understand. They are straight shooters there is no bull shit. It’s a pleasure to do business with ELRUS.”

E Marshall, Earl Marshall Trucking,
Erskine, AB Aug/14

“The people at ELRUS Aggregates, dealing with Barry and Jared is good. They are good people to deal with.”

S Emmons, Emshay Enterprises,
Moose Jaw, SK Jul/14

“I would recommend ELRUS because of their knowledge and they have experienced staff.”

L Zazuluk, County of St Paul,
St Paul, AB Jul/14

“When I phone ELRUS Aggregate Systems, I get someone and the answers I need. They are good at coming out for service and their service is good.”

D Folden, Doug Folden Trucking,
Melfort, SK Jul/14

“”ELRUS provides good equipment, good service and experienced staff.”

M Croft, Flesherton Concrete,
Flesherton, ON Jul/14

“ELRUS is a reputable company and they do a good job of looking after their customers.”

B Ptolemy, Ptolemy Construction
Rosetown, SK Jul/14

“I would say prompt service. When we call they are pretty quick to get the price or the answer. Gino can be here pretty quick.”

R Breaks, Pitt River Quarries,
Pitt Meadows, BC May/14

“I value ELRUS’ customer service and their loyalty to us as customers. I value Ron’s rock solid approach in delivering on his promises. All their management are rock solid in that way, just as Roland was earlier on.”

J Mundy, Sand Recycling,
Edmonton, AB Apr/14

“I value the communication, honesty and the fact that we are dealing with real people at ELRUS Aggregates. For example, for parts we deal with Kurt. He is like one of us. If I call for parts, he is right there.”

B Samson, Aecon Mining,
Timmins, ON Apr/14

“It’s ELRUS service, good product and willingness to tell us things (inform and educate). One of their seasoned mechanics has taught me so much over the years.”

Pit Superintendent,
Manitoba, Apr/14

“ELRUS parts inventory and accessibility.”

P Seabrook, West Central Contracting,
Hinton, AB Jan/14

“They make a good system. Everything is easy. They have about the fastest setup you can get. It is good equipment.”

J Luckasavitch, J&P Leveque Brothers,
Bancroft, ON Jan/14

“I like being able to call them or go to the shop in a hurry, unannounced and get the parts I need. It is very convenient.”

C Charman, Holicim Inc, Butler Site,
ON, Jan/14

2013 ↑ Back to top

“It is simple, the guys know what they are talking about and are just down the road, they are all good guys.”

S. Wiseman, Gordon Wiseman Ltd
Woodstock, ON Nov/13

“My ongoing relationship with ELRUS. I can phone them whenever I have a problem. I have learned from them and now from Spencer. I like to be ‘hands on’.”

R McIntosh, McIntosh Crushing,
Montmartre, SK Oct/13

“Because of their ‘after sales’ service and they seem to have a good parts system. Very seldom have we been delayed by a lack of parts. ELRUS is pretty good on that.”

V Halls, Kode Contracting,
Prince George, BC Sep/13

“I value the quality of the equipment from ELRUS Aggregate Systems.”

C Botkin, C.D.Botkin Construction,
Regina, SK Sep/13

“ELRUS makes a good product and they stand behind it.”

R Ponomar, MP Crushing,
Coalhurst, AB Aug/13

“The customer service. I can pick up the phone and call anyone at ELRUS. George is only a phone call away.”

D Zardenic, Yellowhead Aggregates,
Edmonton, AB, Aug/13

“I value the Sales people, I like Barry, he is a real decent guy. ELRUS’ manufactured product is superior to their competitors. There is a good amount of after sales support for their.”

S. Wilson, GW Construction,
Buchanan, SK Aug/13

“ELRUS bends over backwards to get us the parts we need. I will call and they say, ‘we have an extra person in today, we will meet you at Portage’. That reduces our downtime.”

D Gilbert, Zenith Paving,
Brandon, AB. Aug/13

“I value the fit and finish of ELRUS equipment, as well as the service that comes with it. Their Service Techs are a definite asset. ELRUS has a lot of value add.”

C Pichota, Burnco Rock Products,
Edmonton, AB Aug/13

“Their equipment is very good. It is state of the art. They are local and the service is very good.”

D Kriangkum, Athabasca Minerals
Inc. Edmonton, AB Aug/13

“I value the relationship I have with Greg and Cecil. They are dependable and we can count on them. We trust them as the information they provide is valid.”

S. Elliot, Custom Concrete
(Northern), Timmins, ON Jul/13

“I value that ELRUS staff are courteous and very easy to deal with.”

Kevin, McNally Contractors,
Lethbridge, AB Jul/13

“ELRUS also provides really good service. The new branch in Saskatoon is huge for us. ELRUS listens and implements the changes.”

G. McIntosh, K McIntosh and Sons,
Outlook, SK May/13

“I value the equipment design and its reliability. It is well engineered.”

M Meloche, La Compagnie Meloche,
Kirkland, QC Mar/13

“I value the quality of equipment and ELRUS’ Parts staff will immediately help.”

S. Flasha, Paul Flasha Contracting,
Whitecourt, AB Feb/13

“I value the whole thing about ELRUS Aggregates. Their Parts people will help immediately and phone others to find a solution; it’s good support.”

S Flasha, Paul Flasha Contracting,
Whitecourt, AB Feb/13

“ELRUS staff are friendly and they return calls. They also have new ideas and inform how the ideas can help with production.”

Aggregate Producer,
Yorkton, SK Feb/13

“ELRUS Service Technicians can troubleshoot over the phone, they are an Alberta company and they can supply the after sales parts/service that we need to stay operational.”

Aggregate Crusher,
Fort McMurray, AB Feb/13

“Our ELRUS Salesman is pleasant to deal with and he’s prompt in getting back to me. The sales experience was positive. They delivered the wrong equipment but they were prompt to fix it. No one complained about it, they just got it done and made it right.”

Gideon, Masterloy Products,
Ottawa, ON Feb/13

“I value ELRUS’ dedication to the customer – that’s the nicest thing. They have a good knowledgeable support team. If they can’t come immediately, they explain it over the phone.”

B Dick, Brett’s Gravel & Crushing,
Ponoka, AB Feb/13

“When you ask a question you want it answered quickly; ELRUS have always returned my calls, helped me troubleshoot over the phone and helped me get back up running quickly.”

M Laplante, Miller Paving Northern,
New Liskeard, ON Jan/13

“The fact that the equipment was available.”

S Broda, Broda Construction Ltd,
Kamsack, SK Feb/13

2012 ↑ Back to top

“I value their service and the level of knowledge. They had a really good parts man – Lloyd – he was really good.”

M Harder, Sundre Contracting,
Sundre, AB Dec/12

“It is the equipment, it’s good product. ELRUS Aggregates’ lines of cones and conveyors are some of the best equipment around.”

L Strocher, River Valley Contractors,
Drayton Valley, AB Dec/12

“ELRUS is a personable company, down to earth and … easy to deal with it.”

G Sigfusson, Sigfusson Northern
Lundar, MB Nov/12

“I think what I value is that if I am interested in something an ELRUS Salesman is very quick to get me information. I would say that they are quite sensitive to a customer’s needs.”

M Hidber, Skeena Gravel Products,
Terrace, BC Dec/12

“The fact that the ELRUS staff are honest and upfront. ELRUS is very good to deal with. I have dealt with a lot of people in the last 44 years and ELRUS is a pleasure to deal with.”

B Bell, Aggregate Processing,
Kitchener, ON Dec/12

“They have inventory, if I need new equipment, they generally have it. It is the reason I bought the screen deck.”

J Malin, Sage Management Ltd,
Cardston, AB Nov/12

“We had a situation a number of years back where they got our plant going over the Xmas season. They did what was necessary to make it happen. I don’t worry about our relationship with ELRUS, it is good, we get the service we need. ELRUS is pretty damn good.”

L Wilson, Venture Construction Inc.
Martensville, SK Oct/12

“Our ELRUS Salesman provided a lot of information and answered all my questions. There has also been good post-sales support and having Cecil close by helps. He is a phone call away and can provide helpful information. It is all around good.”

C. Caldwell, Alvin Caldwell S & G Ltd.
New Liskeard, ON Oct/12

“I value ELRUS’ level of customer service both from a Sales and Aftermarket perspective.”

J Hutchison, San Gold Corp, Bissett,
MB Oct/12

“I value ELRUS’ Part availability, service support and the quality of equipment they manufacture. It is generally speaking very good.”

M Scott, Spring Creek Aggregates,
Terrace, BC Aug/12

“I value dealing with ELRUS because of the the product … their service and parts support.”

J Danford, Danford Construction
Madoc, ON Aug/12

“A lot less downtime for repairs. It is new equipment so there should be less downtime.”

C Alexander, Con Alexander
Trucking, Unity, SK Aug/12

“I value ELRUS’ level of customer service and the relationship we have with them.”

R Kovach, Kode Contracting,
Prince George, BC Jul/12

“The biggest thing is their experienced staff and they have the same people working with them for years (some 20 years). You can build relationships and they remember the trouble you had 5 years ago.”

D Collett, Gravier Collet Gravel Inc.
Notre Dame de Lourdes, MB Jul/12

“We have a good business relationship with ELRUS. That is most valuable to me.”

D Wiebe, Arjon Construction,
Calgary, AB Jul/12

“We value the fact that we do business on a personal level. Greg, Cecil and Steve are genuinely interested in our success and we feel that. They are on our team.”

D Day, William Day Construction,
Copper Cliff, ON May/12

“ELRUS stocks a phenomenal amount of parts in Calgary and throughout their system. They have knowledge of the parts they sell. It’s the parts, the availability and the technical support.”

H Derksen, Lonesome Prairie S&G,
Saskatoon, SK May/12

“The experience and ability to design/build equipment that aligns with our needs. It becomes more of a personal endeavor. You can sit and interact with their staff and determine the solution. They listen and take our needs seriously.”

T Meier, Lawrence Meier Trucking,
Medicine Hat, AB May/12

“We value their equipment. We have good production as a result of using it.”

H Pinske, Lafarge Canada,
Edmonton, AB Apr/12

“Good equipment. Greg is an excellent person … he has a great deal of knowledge and he’s always helpful. It is not complicated, ELRUS has the fundamentals down.”

S. Elliot, Custom Concrete
(Northern), Timmins, ON Apr/12

“I will have good resale value with ELRUS equipment. People in the crushing industry know their equipment is good.”

M. Pidherney, Pidherney’s Trucking Ltd,
Rocky Mtn House, AB Mar/12

“From my experience, Rolly’s focus was always about keeping people satisfied. He would work with you until you were satisfied with the product – my father started working with ELRUS and when you can get the next generation using them with a computer, amazing things happen. Working with ELRUS has been very good.”

D. Nelson, Lafarge Canada,
Saskatoon, SK Apr/12

“I value the quality of their machines and the reliability. We have minimal breakdowns and minimal maintenance, plus ELRUS equipment has a high resale value.”

T Falk, Diamond Ready Mix,
Steinbach, MB Mar/12