ELRUS Will Show Up And Get Us Out of A Bind


This page contains results and reviews from customers about how ELRUS Got them Out of a Bind. Client Insight Inc. interviews ELRUS’ customers across Canada and the Western USA. We are given full latitude to interview all customers based on region and sales data. The customer feedback data gathered by Client Insight Inc. indicates that 96% of customers said ELRUS’ will get them out of a bind.


Below are ELRUS’ customer reviews from 2018 to 2012:

Timeline: 2018 | 2017 | 2016 | 2015 | 2014 | 2013 | 2012

2018 ↑ Back to top

“ELRUS got us out of a bind when our cone was down, we had to get parts and ELRUS shipped them overnight. We had them the next day, ready to go.”

Harold M, Granite Construction, Watsonville, CA Nov/18

“I’ve had Greg Y come here with overalls on and a wrench to change screens with us. I had your mechanics out a few years ago and they did a great job for us. ELRUS is a great company.”

Rob G, Waterford Crushing & Screening, Waterford, ON Nov/18

“We were renting a whole portable plant from ELRUS and we blew an oil line. I called Brent, and he shipped the hose out the next day. He found a company in Rock Springs which had it and shipped it out to us, and we were in Wyoming. I’m in Salt Lake now.”

Mike M, Kilgore Companies, Salt Lake City, UT Nov/18

“When we changed the liner, and something occurred while Drew was leaving, we called him back. The throw on the cone was wrong for what were were doing. We knew right away that it wasn’t working. He came back and fixed it for us.”

Mario T, Alvin Caldwell Sand and Gravel, New Liskeard, ON Nov/18

“Last year we had an issue with a cone, and Jared came out. Any time we have an issue, they come as quick as they can.”

Doug F, Doug Folden Trucking Ltd, Melfort, SK Nov/18

“A couple of years ago, I was looking for rollers and ELRUS found what I needed after working on it a few days. That was good.”

Troy G, J.E. Nash Enterprises Ltd, Slave Lake, AB Nov/18

“We had some ASRI computer issues that came up and we needed Brent M to sort it out for us. Brent is very knowledgeable, and he’s the best. There is nobody better.”

Guy F, Sandhill Equipment Corp, Kelowna, BC Oct/18

“In the spring, we had a fire and we had to get electric motors, and I called them at the end of the day and they stuck around to wait for me to pick up the motors.”

Ted P, Tedlon Services Ltd, Thompson, MB, Oct/18

“I’ve been in binds lots of times! ELRUS always gets me the parts I need right away so I can get up and running again.”

Brad C, Richardson Bros. (Olds) Ltd, Old, AB Oct/18

“There have been several times where things broke down, things that were on warranty and the ELRUS guys scrambled to get us up and running. But generally, ELRUS equipment is usually rock solid. We don’t have too many problems with it.”

Dave J, 731695 Ont Ltd, London, ON Oct/18

“ELRUS has helped us out of binds many times on a number of things: screen decks, bearing, broken shafts, you name it.”

Steven F, Paul Flasha Contracting, Whitecourt, AB Oct/18

“When I was in a bind, I talked to Drew at ELRUS and he got me out of a jam on the phone.”

Mike L, Miller Paving Northern, New Liskeard, ON Oct/18

“I have been around gravel crushers for 18 years so I know ELRUS. It is good to get them to come out because ELRUS has the right tools, they know the equipment and that way, the equipment stays up to spec and keeps running properly.”

Kevin P, JMB Crushing Systems ULC, Bonnyville, AB Sep/18

“There have been parts I needed the same day and ELRUS drove them out for us, which is a 2.5 hour drive. I appreciate the speed at which they can respond.”

Clay B, Jade Oilfield Maintenance Co., Edson, AB Sep/18

“We had an emergency with a head pulley and ELRUS had what we needed so I was able to drive up to Calgary to grab it and got going quickly.”

Brian L, Lafarge Canada, Lethbridge, AB Sep/18

“Just last week, we were in a bind with our cone liner. The backing that you pour into the cone liners cracked on us and we were unfamiliar with this liner. I reached out to Kevin at ELRUS and he instructed me what to do, we did that and it all worked out. He was able to help us out by guiding me through it on the phone.”

Shane B, Wheeler Rock Products, Wapato, WA Aug/18

“A jaw plate fell off on Saturday evening. I called Jared with ELRUS at 8:00 pm Saturday and he had a guy out to fix it on Sunday morning, and we were up and running by Sunday evening.”

Jackson F, EDCO Aggregates Ltd, Turtleford, SK Aug/18

“I strongly agree that ELRUS can be called to get us out of a bind! I have tons of examples. We have had breakdowns and issues with our cone crushers. They come to site, lickety split. Same with our telestackers and conveyors, I have had them here for multiple things, also slurry pumps. If I really need ELRUS, they would be on my doorstep.”

Joe P, APS Aggregate Services Inc, Kitchener, ON Aug/18

“I can call ELRUS anytime. A few weeks ago I had a motor blow up and I was talking to them at 11:00 pm looking for a motor. We got the motor right away. I always get very good service from their sales and mechanical division. Thor is excellent too.”

Ron F, Sigfusson Northern, Lundar, MB Aug/18

“With any issue I’ve had, I am satisfied with the quality of ELRUS site service. If I got the wrong part, ELRUS will have a guy come to pick it up or deliver the correct one. They will do whatever it takes to get me going.”

Chris O, Lafarge Canada Inc, Edmonton, AB Aug/18

“I’d like to thank ELRUS Winnipeg for sending me a gearbox immediately yesterday when we asked for it.”

Cam C, Cook Brothers Cartage, Swan River, MB Aug/18

“ELRUS jumped to help us when we were in a bind. We got in a pinch with drive belts one time. We went through 2 sets in one day, and I called Colin at ELRUS. He had drive belts to us by 5:30 am the next morning. He has gone above and beyond to get us parts. If they have the parts, we will get them very quickly.”

Kirk M, Knife River Corp., Portland, OR Jun/18

“On a long weekend, we had a problem. I called James at ELRUS, and he went to work and got the part we needed and met us halfway between his office and the job site to get me the part.”

Joe A, Moncrief Construction Limited, Kenora, ON Jun/18

“We have been in a bind and ELRUS helped out. Just last Friday, we had a belt rip in half and I couldn’t find one, so I called Colin. ELRUS doesn’t stock those belts, and yet he was able to come up with the belt I needed within 3 hours!”

Zac E, R. G. Crushing Inc, Chehalis, WA Jun/18

“If we have crusher problems, ELRUS can usually help us over the phone or they will send someone out to help us on occasion. Spenser comes out and takes care of us. And we have Brent’s number if we need to get his advice. We have a really good relationship with the ELRUS guys, and they have with us.”

Lyle W, Venture Construction Inc, Martensville, SK Jun/18

“ELRUS has gotten us out of several binds. We had them look after a cone crusher and their Service Techs know all the crushing equipment brands, and they figured out what the problem was.”

Gary G, Aecon Transportation West Ltd, Calgary, AB Jun/18

“When we needed to change these liners, and we didn’t do it properly, it was a lot harder of a job than we expected it to be. What I needed was technical expertise. Brent with ELRUS stayed for the extra time to make sure it was done right.”

Glen B, Oliver Readi-Mix LLP, Oliver, BC Jun/18

“We were in a bind on some blow bars a few months ago. ELRUS got them out pretty quick to us. ELRUS has always done a good job getting me the right parts on time.”

Charlie H, RD Mac Inc, La Grande, OR May/18

“ELRUS always responds when we have a problem, and they are quick about it.”

Brandon F, Folden Construction, Melfort, SK May/18

“Whenever I call ELRUS, I’m in a bind. They respond quickly, they know everything about the parts. They can always help me out or they know who can.”

Ken Fairbrother, Hopkins Constr. (Lacombe) Ltd, Lacombe, AB May/18

“I had a gearbox go just lately, and ELRUS said it would be the next day to get me a new one, and it actually came that afternoon. I was very happy with that. They are very good to work with.”

Beverly T, Fraser Pacific Enterprises Inc, Abbotsford, BC Apr/18

“With this repair, I needed it fixed right away. I paid to have it hauled to ELRUS because they were busy. They hauled it back here when it was done. It was at Christmas time but they got it back to me pretty quick.”

Kent N, Valley Rock Construction, Birtle, MB Apr/18

“The mechanic Robert at ELRUS helped get us out a bind a couple of times. If we needed parts in a hurry, then Kevin is fantastic at getting things done as fast as he can for us. He is one of the best sales guys around.”

Rex P, Peterson Rock Inc, Chehalis, WA Apr/18

“We needed to get a screen deck built and brought out to us on a winter road before it closed. We were a little slow on the approvals end, so it put pressure on ELRUS. But Jared and the guys got it built and up to us before the winter road closed. That was a close call.”

Leon J, SSR Mining Inc, Regina, SK Apr/18

“When we first started the new concrete plant last summer, we had problems with the belts blowing up. ELRUS came out twice to help fix those for us. I would recommend ELRUS because they come out straight away, they get parts quickly, they are prompt and thorough. They are just really great people to work with.”

Darren H, Kerridge Concrete Ltd, Calgary, AB Apr/18

“One time we blew a cone float so it wouldn’t start up. The ELRUS guys met us halfway with a new float or else I wouldn’t have been running. Down time is a killer and they got me going in a hurry.”

Morley L, Swayze Concrete Ltd, Weyburn, SK Apr/18

“I can say ELRUS has a good parts inventory. They have parts readily available, so when we have a breakdown, it is usually a part that we need in a hurry, and they do have a good stock of parts.”

Travis P, KLS Earthworks Inc, Rocky View AB Mar/18

“ELRUS got me up and running quickly when I was in a bind. I had a set of bearings go last fall and I was only down for 2 days. ELRUS had the bearings in stock in Saskatoon, and they brought them out and helped put them in for us.”

Grant M, K. McIntosh And Sons, Outlook, SK Mar/18

“I have been in a bind several times, I’ve needed parts in a hurry and Jared at ELRUS drove it out to me right away. I’m in Regina and he’s in Saskatoon, and he’ll drive it down here for me.”

Frank M, Mortimer Brothers Construction, Regina, SK Mar/18

“In this business, we get in binds. We only have a few ELRUS pieces and they have gone above and beyond to get us parts we couldn’t get otherwise. ELRUS has helped us immensely.”

Tom S, Eagle Rock Construction Ltd, Kamloops, BC Feb/18

“We have been in a bind lots of times where ELRUS has helped us out. Brent has been up here a number of times and they sent George up to service last cone and power van we bought that we had a problem with.”

Pine River Holdings Ltd, Chetwynd, BC Feb/18

“Oh yeah, have been in a bind. If something breaks at 5:00 pm on a Friday afternoon, ELRUS can still help us out. They have left parts for us outside their shop, or talked us out of a problem on the phone, or they’ve come out.”

Jordan F, McLeod Valley Sand & Gravel, Edson, AB Feb/18

“ELRUS has helped us get out of a bind many times before. We needed some parts and they got them to us really quickly. That has happened a number of times when we were down.”

Jody B, Lafarge-Central Agg, Abbotsford, BC Feb/18

“There was one time when we first bought the ELRUS spread, we had electrical issues, and we talked to Brent on the phone. He was able to talk us through the problem on the phone.”

Ed S, Diamond Ready Mix Concrete Ltd, Steinbach, MB Feb/18

“We were in a bind when our jawcrusher was down last summer in the busiest part of our season. The ELRUS guys got out here and took the jaw apart and got the bearings from halfway around the world. They are right on the ball to help us as quickly as possible.”

Dale S, Nemadar Ranch Ltd, High Prairie, AB Jan/18

“ELRUS helps us quickly when we are in a bind. They try to swap around stuff to suit our needs. Whether it is parts or service, sometimes it is a challenge for them and they put a great deal of effort to try their best for us. They get me what I need for the best value. We probably speak on an almost daily basis.”

Joe P, Aggregate Processing Services, Kitchener, ON Jan/18

“Curt, the Service Tech with ELRUS, is good about coming out and he responds quickly when we have problems. ELRUS does a good job. They have good service.”

Burt C, Schmidt Construction, Colorado, Springs, CO Jan/18

“When I have been in a bind, ELRUS has sent out George to service us and get us going. Last time, something wouldn’t come on line. George is really helpful with that. Other times, they have been able to troubleshoot with us on the phone. That happens a lot actually.”

Blair J, Richardson Bros (Olds) Ltd, Olds, AB Jan/18

“There have been times when we have had to order parts really short notice and ELRUS always manage to get them to us. They had a guy meet me halfway with parts once just to expedite things when we had a breakdown.”

Gregor B, Westhills Aggregates Ltd, Penticton, BC Jan/18

“Once when we were in a bind, our crusher was down and we had a deadline to make and Colin from ELRUS got us the parts we needed right away. I would recommend ELRUS because of the availability of parts and the customer service, it is easy. ELRUS is a one stop shop for us.”

Scott R, Concrete Recyclers, Tumwater, WA Jan/18

2017 ↑ Back to top

“We’ve had the crusher down a couple of times. Both times we called ELRUS and they helped us out. One time, they just did some troubleshooting with us over the phone, and the other time, they sent someone out right away.”

Nick P, Oxford Sand & Gravel Ltd, Woodstock, ON Dec/17

“We’ve been in lots of binds before, and ELRUS is really good about sending guys out here really quick to get us up and running again. And they can get me parts super fast too when I need them. They have great service.”

George S, Fish Creek Excavating Ltd, Calgary, AB Dec/17

“Last week, we lost oil pressure to our cone and we had a big problem. Garret with ELRUS was out in about 3 hours. He was here for 2.5 days. He measured everything, got the parts and got it back up and running.”

Troy M, River Valley Crushing, Barrhead, AB Dec/17

“The one time we were in a bind, it was more of a service problem. It was a mistake with me ordering the parts out of the manual and Joey wasn’t aware of what I was doing, and he just got me what I ordered. It wasn’t his fault. I should have talked to Kevin first, so now I know what the issue is and the correct part that I need. It looked like we were going to have to shut down the plant and I would have been in big trouble but Kevin sorted it out so that didn’t happen and I didn’t have to tell my boss. That was a relief.”

Aaron S, Heritage Rock & Services, Delta Junction, AK Nov/17

“I run into problems all the time. We bought a feeder one time, a few years ago, and there was a factory defect. I called ELRUS on a Friday night, I talked to Thor, and he called the guys in Calgary, and overnight they had addressed my problem. Everyone there Darren, the guys at the desk, Thor, they are really great.”

Ron F, Sigfusson Northern, Lundar, MB Nov/17

“Several times ELRUS has helped get us out of a bind. One time, we shattered a cone and they had parts and service people up here within days and had us back up and running. ELRUS bent over backwards to get us back on track. They have rushed things to us. They have been great.”

Joe D, BBE Hydro Constructors LP, MB Nov/17

“ELRUS has helped get us out of a bind plenty of times.They definitely go out of their way to get us what we need.”

Peter S, Sun Gro Horticulture, Vilna, AB Oct/17

“We’re in the crushing business so we’re always in a bind! We always call Kevin at ELRUS and he even answers after hours, and then he sets up the service.”

Ryan M, Anchorage Sand & Gravel Co. Inc, Anchorage, AK Oct/17

“We have been in a bind with some cone parts and Kurt or Kyle with ELRUS are right on it. There is another guy, Greg S, who took parts off another machine for us so we could get them right away and get back up running.”

Mario T, Alvin Caldwell Sand and Gravel, New Liskeard, ON Oct/17

“This service by ELRUS definitely got us out of a bind. We had a bearing go on our screen deck. Matt got someone out the very next day. We lost one day and that’s all. Even though it was just one bearing that went, we had them replace the bearings on both sides.”

Carl C, M P Crushing Ltd, Coalhurst, AB Sep/17

“We have been in a bind a couple of times. ELRUS had the parts we needed on their shelves and got them to us quickly which really reduced our downtime.”

Brian J, Lafarge Canada Inc, Cambridge, ON Sep/17

“When I have been in a bind, ELRUS will make arrangements to get me whatever I need as quick as possible.”

Curtis D, Derksen Trucking Ltd, Altona, MB Sep/17

“We were in a bind when there were parts we needed for the new jaw. ELRUS helped us out right away. It was not long after we bought the jaw, and we had to get parts quickly.”

Corrine E, Drayton Sand & Gravel (2003) Ltd, Drayton Valley, AB Aug/17

“I think the last time we were in a bind was when we had an ASRI failure and the ELRUS staff were able to get a unit from Texas reprogrammed and flown up here in a day. That is pretty amazing. Usually everything takes two days to get to us up here in Alaska.”

Ryan M, Anchorage Sand & Gravel Co. Inc, Anchorage, AK Aug/17

“ELRUS came out right away to help me out. It was with the brand new jawcrusher, the bearings were acting up. ELRUS sent someone out and dealt with it immediately.”

Terry D, Dmytryshyn & Sons Ltd, Glaslyn SK Aug/17

“I was having issues with my screen and my stacker 2 years ago, and George from Calgary came up and he was able to troubleshoot the stacker. He found some things I never knew and got it running. Some of their staff are really very knowledgeable, especially the older guys. Garett is young, but he is also pretty knowledgeable too. I have no trouble having him work on my crusher.”

Chris O, Lafarge Canada Inc, CW, Edmonton, AB Jul/17

“About 8 months ago we had an issue where a liner came free and broke right after a liner change. ELRUS was right there the next day and fixed things up for us.”

Steven F, Paul Flasha Contracting, Whitecourt, AB Jul/17

“I have been in a bind several times.The last problem was a pinion bearing had completely worn out. The guys at ELRUS in Calgary were timely in getting the part and a tech up here. I’ve dealt with Darren in Leduc a lot after hours as well and he is great. They all are very good service people and they respond whenever I call. We are 24/7 so if I need to call overnight or on the weekend, ELRUS is very good about taking those calls and providing service.”

Shayne G, Buffalo Gravel Corp, Grande Prairie, AB Jul/17

“We have been in a bind quite a few times! One of the main reasons we went with ELRUS is that they stepped up when we had a different crusher. That one was a bunch of different pieces put together, and ELRUS serviced it. We saw their level of service and when we came to get a new plant, we went with ELRUS.”

Jim T, Marnevic Construction Ltd, Fox Creek, AB Jun/17

“One of our gear boxes went down and when calling around, we were looking for someone who had it and readily available. Nobody had it on hand, but ELRUS had the best solution to get it here as soon as possible. It arrived exactly when they said it would. They lived up to their word. Some places over-promise and under-deliver. But ELRUS kept their promise.”

Chris N, Mixcor Aggregates Inc, Leduc, AB Jun/17

“Yesterday, we needed ELRUS badly for today. So we called yesterday and they rearranged their schedule so that they could send someone out here for today. They are here working on our jaw crusher to assemble some parts for us.”

Don B, Glenko Enterprises (1994) Ltd, Arborg, MB Jun/17

“ELRUS has gotten us out of a few jams. Mostly it has been the service department in Calgary that has helped us. We have had breakdowns on site and things that needed to be repaired immediately. Sometimes we take a piece of equipment off ourselves and get it down to Calgary to be repaired quickly. That’s when Scott or George take care of us.”

Joe B, JMB Crushing Systems ULC, Bonnyville, AB Jun/17

“In my other crusher, James at ELRUS has been more than helpful on many occasions, in getting me parts quickly, even for equipment that isn’t ELRUS. I’ve been in need of parts and I give James a lot of credit for helping me out the way he has.”

Joey W, Werbicki Bros. Hauling Ltd, The Pas, MB Jun/17

“I was in a bind when I was having problems with equipment. I didn’t know what to do, so I called Brent at ELRUS and he helped me 110%. He is very knowledgeable, and he knows his stuff. He has been there over 35 years. I worked with him personally and anytime I have issues on the spread, he will help me 110% no matter what time of day or night.”

Art M, Pidherney’s Inc, Rocky Mountain House, AB May/17

“Most of the time it has had to do with parts, and being able to get them after hours. I call and ELRUS gets them for me, I can pick them up. They make it work for me which has gotten be out of binds on so many occasions. Most recently I needed a drive shift for a motor. We were able to pick it up after hours.”

Chris D, Sil Industrial Minerals Inc, Edmonton, AB May/17

“ELRUS always help us out even when it isn’t their equipment. So when we have needed parts and information about modifying or changing a piece of equipment that isn’t ELRUS, they can do that. We have a lot of old equipment from multiple manufacturers, so that has been important for us.”

Aaron S, Selkirk Paving Ltd, Crescent Valley, BC May/17

“I have called ELRUS after hours multiple times. They usually come in and get the parts for me. Rick is 5 minutes from the ELRUS office and I am 10 minutes away from the ELRUS office. So it works really well for me! They have gotten me out of a bind several times. In our company, usually to order parts we have to go through purchasing department to get a purchase order, and that can take days. I can’t afford to be down for days. So I know that if I call ELRUS, it is usually within an hour that I get the part.”

Wayne R, Canada Building Materials, St. Mary’s, ON Apr/17

“One time I had a breakdown after hours. The guys with ELRUS got parts for me in Cambridge and came out to fix me up and get me going. They are pretty good about that.”

Mario T, Alvin Caldwell Sand and Gravel, New Liskeard, ON Apr/17

“ELRUS gets us out of a bind. Sometimes we need things right away to keep running. ELRUS gets parts to us quickly so we don’t lose a lot of time.”

Scott G, Standard Limestone Quarries, Stonewall, MB April/17

“I’ve known the guys at ELRUS for a long time, about 15 years or so. A cone seized up on me 2 years ago. They flew in bushings, and I had it up and running the next day. We are in Fort McMurray, and it had been hot-shotted up to us overnight from Edmonton.”

Tom B, Lafarge Canada Inc, Fort McMurray, AB Mar/17

“ELRUS always gets us out of a bind. It is one of the main reasons we buy their equipment.”

John C, Flesherton Concrete, Flesherton, ON Mar/17

“There have been two or three times when we had pumps go on us and ELRUS came to the sight and fixed things in a quick manner.”

Ryan S, Lafarge Canada, Fonthill, ON Mar/17

“ELRUS has helped me out in the wee hours of the morning or gotten me items made. All of them are going out of their way to help me. It is a pretty decent customer experience! We always seem to call before a long weekend at a critical time or just after one, and ELRUS is there for us a 100% of the time.”

Joe P, Aggregate Processing Services, Kitchener, ON Mar/17

“We broke down at 6:00 pm and we needed a drive pulley for a conveyor. I called, and ELRU had one there for us to pick up in an hour and 15 minutes.”

Gary G, Aecon Transportation West Ltd, Calgary, AB Mar/17

“One of the most recent ones is we have a chip stack with sand bins that have Eurodrive motors. ELRUS has been good to repair things quickly on site, or take them off and machine them to repair them. That one is a tougher motor to find.”

Frank S, City of Calgary, AB Mar/17

“We were working on something and forgot we needed a specific part. We called ELRUS late in the day, and the part came in three or four days. For us that was quick. We are located in Thunder Bay, and on that occasion, it was important to get that part quickly. That situation with the bearing last year, ELRUS definitely got us out of a bind. Nobody else could get it except for ELRUS and I needed it for the top deck shaker.”

Wayne L, Lempiala Sand & Gravel, Thunder Bay, ON Feb/17

“We had a major breakdown and we took a piece of equipment to a local fabricating shop. Those guys called ELRUS and they led that company step by step through the process on how to fix the machine. That’s what builds relationship. It’s what builds our community and our province for that matter. The machine was fixed and it works fine.”

John, Unity Sand and Gravel Ltd, La Crête, AB Feb/17

“We had a slight change and wanted to replace idlers and ELRUS came up with a drawing and had it completed quickly. They put more resources on to get it done for us.”

Calvin K, Goderich Elevators, Goderich, ON Jan/17

2016 ↑ Back to top

“I was in a really big bind once, and an ELRUS guy came out. He was a technician and he was really helpful. He knew about our jaws.”

Greg B, Vihar Construction Ltd, Smithers, BC Dec/16

“We needed a motor and ELRUS dug one out of the back of their place for us. It would have taken us a few weeks to get it out of the US.”

Jordan F, McLeod Valley Sand & Gravel, Edson, AB Dec/16

“There was one issue with a pump but Greg with ELRUS has taken care of it.”

Ryan D, Walker Aggregates Inc, Severn Bridge, ON Dec/16

“I use George and he can definitely be called upon to get us out of a bind. ELRUS is great!”

Tyler B, Inland Aggregates, Calgary, AB Nov/16

“The ELRUS staff are friendly and willing to help you out when you are in a bind.”

Lee W, Joe Kerr Limited, Wingham, ON Nov/16

“Either ELRUS has gotten me out of a bind, or they have referred me to someone who can, or they have said they will be there the next day and have been. I have never called with a problem and gotten the answer, ‘I have no idea.’”

Steven F, Paul Flasha Contracting, Whitecourt, AB Oct/16

“Prior to August, we had a problem with our cone. We called ELRUS and they were here right away. We had parts within the next 2 days and they helped us through the jam.”

Neil G, Hub City Paving Ltd, Nanaimo, BC Oct/16

“In fact, a few months ago, I had a crisis with an assembly at 10 pm on a Friday night. We had shut down the plant and the guys found the problem while doing inspection. I needed a whole new assembly. I called at 10 pm, and the Manager of the ELRUS office came out the next morning. I had a contractor on site, and ELRUS delivered the parts Saturday afternoon. I needed the plant up and running by Monday morning, and because we got such quick service from ELRUS on a Friday night and Saturday, I had no down time at all.”

Martin B, Dufferin Aggregates, division of Holcim, Cambridge, ON Sep/16

“Overall, we have had great experience with ELRUS. There was one issue and that was when we bought a piece of equipment and the trucking company that delivered it damaged the conveyor when they took it off the truck. Jared and the guys came out and did a good job of fixing it.”

Grant M, K.McIntosh and Sons, Outlook, SK Sep/16

“James at ELRUS is always available. I have talked to him after hours and he gets me what I need if I’m stuck or have an emergency. If I am desperate, he gets what I need ASAP!”

Bert L, L. Chabot Enterprises Ltd, Winnipeg, MB Sep/16

“Two to three years ago, we got a new feeder from ELRUS and there was a factory fault. I was on the phone in the middle of nowhere at 9 pm at night and I was talking to Thor. He called Calgary after hours, they got a part on a plane that night. We had it the next day, maybe the next evening. You don’t find that kind of service everywhere.”

Ron F, Sigfusson Northern, Lundar, MB Aug/16

“Brent at ELRUS! 95% of the time that is who I still call. No matter what time or where he is, he will answer his phone and talk to me.”

Cameron F, Potzus Ltd, Yorkton, SK Aug/16

“Brent with ELRUS, I can reach anytime and he can talk me through things. Brent is laid back and takes time to go through things more thoroughly.”

Ron, GCS Energy Services Ltd, Red Deer, AB Aug/16

“One time we had a bearing blow, and they came on site the same day with a new bearing and a technician to do the repair. We were up and running the next morning so we were only down 3/4 of a day. That is really important for us.”

Stephan F, Tollestrup Construction (2005), Lethbridge, AB Jul/16

“For sure they have done that. All the ELRUS guys are great to deal with. Mike is really good.”

Jason, Fraser Valley Aggregates (2014) Ltd, Surrey, BC Jul/16

“What I value the most is that ELRUS always finds a way to get me out of a jam. The crushing business is a hard business. Things break, and we are working 24/7 most of the time. They always help me out right away, even after hours. They have gotten me out of a jam.”

Gary G, Aecon Transportation West Ltd, Medicine Hat, AB Jun/16

“About 90% of our work is crushing concrete and asphalt so when we break down, there is a whole crew of guys sitting and waiting (costing you money). I can call ELRUS and they will match my urgency. They will sent a Service Tech out right away or they will build me a part as quick as I need it. I can call Matt G and he will take care of things. Downtime is expensive and ELRUS understands the impact.”

George S, Fish Creek Excavating Ltd, Calgary, AB May/16

“We had a problem once when we were changing the liner on our own. We weren’t paying attention when we lifted up the mantle and the shaft came out as well. It fell and got bent, so we had to have ELRUS come out and fix it.”

Jack M, Athabasca Minerals Inc, Edmonton, AB Apr/16

“Thor with ELRUS will talk to us in advance and order whatever we need. If he thinks it is one thing and it could be the answer, he will bring both parts along so that both are present just in case. That is a real time saver for us.”

Dick D, Mulder Construction & Materials Ltd, West St Paul, MB Apr/16

“Sometimes ELRUS will bring parts to our site. Often Darren does that and sometimes he sends someone else.”

Garry S, Lafarge Canada Inc, Edmonton, AB Apr/16

“In one case, they pulled a pinion out of a cone (they had taken on trade). I brought our damaged pinion and traded for the used pinion. It allowed us to keep operating while they fixed ours. Who else does that? After we removed the used pinion, we had a bite to eat together and I went back to site and they went to work. That is the type of business that is done with ELRUS.”

Bernt Gilbertson Enterprises, Richard Landing, ON Feb/16

“Dealing with ELRUS is quick and convenient. I can get an equipment breakdown up and running quite quickly by dealing with ELRUS.”

Harlan M, Mill Creek Sand & Gravel, Redwater AB, Feb/16

“Yes, James can definitely be counted on. I think James should get a raise because he is willing to answer his phone and help on evenings and weekends. He will go the extra mile and there are not many people like that anymore. We work 24 hours per day and there are many in the industry that only want to work 9 to 5. It is hard not to brag on a guy like that.”

Bernt Gilbertson Enterprises, Richard Landing, ON Feb/16

2015 ↑ Back to top

“The Zipline is working as we expected. There was a design flaw, but Greg Stewart with ELRUS came out took pictures, called Superior and had a welder out the next day, fixing the issue.”

Blaine B, Aggregate Processing Services, Kitchener, ON Dec/15

“We had trouble with the computer on our cone and talked with the ELRUS boys. Our company didn’t want to buy the updated version of the computer so the ELRUS guys went to work and found the pieces and parts from another customer. That allowed us to fix our computer and keep going. They found us a solution and saved us a lot of money.”

Vic D, Mulder Construction & Materials Ltd, West St Paul, MB Dec/15

“Yes, ELRUS can be called on to get us out of a bind. They rented us a crusher, so we could keep going. In this case, we were in the middle of a 70,000 ton job. We had enough crushed but we didn’t if our customer needed more. That often happens and in this case it did. ELRUS renting the crusher made the difference. In the end, we could supply our customer their full order. ELRUS really helped us out and got us through the contract.”

Norm A, River Valley Crushing, Barrhead, AB Dec/15

“We were in a very significant bind. We spent a lot of hours talking on the phone to get things lined up, parts, trucks, cranes, etc. A lot of pieces had to come together. But ELRUS worked with us to get the job done. ELRUS saved us a good 2 days production with their response to the issue we had. That was pretty impressive.”

Dale B, Canada Building Materials, Sunderland Pit, ON Nov/15

“We have a story where we broke a shaft on our cone. They did a search and there wasn’t a shaft to be found in Canada. ELRUS went and took a new cone and pulled the shaft out of it, so we could get back into production. We were impressed.”

Cliff F, Nelson River, Winnipeg, MB Nov/15

“We had a situation where we had problems with a unit on Monday. We shipped it to them on Tuesday, they fixed it on Wednesday and we were operational again on Thursday. That is a partnership that an operator can be excited about.”

Ross A, Buffalo Gravel Corp, Grande Prairie, AB Nov/15

“I will also say that they have done that from day one. They didn’t hesitate to order a completely new jaw assembly from Sweden. We thought we had it fixed in the meantime and so the new assembly was not going to be required but now it is something that we will discuss today. It is still a lingering issue. There was no hesitation on ELRUS’ part. They were doing what they needed to be doing to get the issues resolved.”

Denis O, Oldcastle Materials, Grand Junction, CO Sep/15

“Anytime I have had to get a hold of the ELRUS staff, they have been easy to reach. They have parts and are a wealth of knowledge for us. We can’t get some parts from them but for standard rollers etc. that is where we go.”

Dwayne F, Tri-Wave Construction Ltd, Brandon, MB Aug/15

“ELRUS got us in and going as fast as I could ask or expect.”

D Garcia, Garcia & Sons Transfer Ltd,
Fort Nelson, BC Aug/15

“ELRUS’ knowledge base is very strong. I have called them before and they couldn’t help but they steered me in the right direction and that says a lot about the company.”

Vince F, Lafarge Canada,
Fonthill, ON Aug/15

“We have had issues with the A dimension on our main cone and also unusual liner wear. ELRUS provided assistance and got it addressed.”

Site Service Customer,
Calgary, AB July/15

“ELRUS Parts staff seem to be able to get us the parts we need quickly. They can usually have something within 24 hours. That makes a big difference.”

T Bailey, Lafarge Canada Inc,
Fort McMurray, AB June/15

“I have many examples of Mike and ELRUS stepping up or going into the trenches for us. In 2010, on the hottest day in Abbotsford, BC, Mike was with a welder in the cone for 8 hours trying to remove a seized liner. He stuck with it and got our cone liners changed. Mike has a solid work ethic and offers strong customer service and now everyone else in the Surrey branch has the same work ethic.”

S LeBlanc, Fraser Valley Aggregates (2014) LTD,
Surrey, BC June/15

“Yes, ELRUS has (helped get us out of a bind), and I think they do their best. It doesn’t matter who you get your parts from, they have to source them. Compared with other supplier, ELRUS has a better way of sourcing parts. I think that ELRUS are better parts suppliers.”

M Bowman, Lehigh Materials,
Vancouver, BC Apr/15

“In this experience with ELRUS, Jared was really good to deal with. He came out right away as soon as I called and started fixing the equipment. Then he went to work to find the 7×20 screen deck. He did a really good job. Anything that Jared has done on this project has been really good.”

G McIntosh, K.McIntosh and Sons,
Outlook, SK Mar/15

“They have helped us get out of a bind more than once. I have called them on a Sunday afternoon and they are always willing to help. It is nothing but the best service with ELRUS.”

T Bailey, Lafarge Canada Inc-TBG EDM,
Edmonton, AB Mar/15

“Yes, they will. My crusher was down and they helped me get it going before the end of the day. I had a night crew coming in, so getting it going was important for me. The service also meant that I could keep going and make it to freeze up. At that point, an additional 10 days of crushing was all bonus work for me.”

B Wenckowski, Inland Aggregates
(Edmonton), AB Feb/15

“Absolutely. ELRUS helped fix our cone plant and get it going again in a short time period. They were accommodating and got it going quickly.”

A Seckowski, Selkirk Paving, Crescent Valley, BC Feb/15

“Definitely, ELRUS will show up and I was satisfied with the quality of service as well.”

D Hanson, Smook Contractors, Thompson, MB Jan/15

2014 ↑ Back to top

“Yes, ELRUS can be called upon. Zach was good and he worked well with our guys. He is knowledgeable and has a good energy level.”

E Lamb, Waterford Crushing,
Brantford, ON Dec/14

“Yes. I haven’t really had too many binds. With liner changes, we schedule them as Spenser is available. This bearing change was more urgent but ELRUS responded quickly.”

K Fhur, ASL Paving,
Saskatoon, SK Dec/14

“Absolutely. We typically deal directly with Matt. I have been here for 3.5 years and I always call Matt on his cell. If I have problems in the afternoon, Matt can generally be here the next morning.”

R Mantha, Harold Sutherland
Construction, Kemble, ON Dec/14

“ELRUS Aggregates has really come to the plate any time I have needed them. I don’t want to be too kind here but I am quite happy with them.”

R Martin, Martin Bros.
Crushing, Listowel, ON Dec/14

“I have dealt with ELRUS for over 30 years. It has been a long time, but I know Ron, Mario and all those guys. Brent and George come repair our equipment occasionally as well.”

G Saumer, Lafarge,
Edmonton, AB Dec/14

“Yes, ELRUS Aggregates always have someone available.”

Aggregate Producer,
Millcreek, ON Dec/14

“We needed the parts and an inspection of the damage done to determine if there was damage that we were not seeing. ELRUS could do that.”

R Hill, Pidherney’s Trucking,
Rocky Mtn House, AB Nov/14

“ELRUS provides good service. They are on time, they are here when we need them. In this case, the one weld broke but Spenser came back right away and resolved the issue.”

C Alexander, 101084852
SASK Ltd, Unity, SK Oct/14

“In winter we called and Jared drove up from Saskatoon and was here within 24 hours (of our initial call). It was a 10 hour drive and he left the next morning. It was good response time as we cannot afford to be down for long.”

L Jensen, Claude Resources,
Seabee, SK Oct/14

“Definitely, the ELRUS Service Techs could be knee deep in the mud and grease to get our job done. They don’t complain, they just get the job done with a smile.”

L Jensen, Claude Resources,
Seabee, SK Oct/14

“I had a problem where my spread was down and I called Darren at 7:00 am. He went out of his way to get everything shipped from Calgary on the same morning. By that evening, I had the parts and was running again. ELRUS Aggregates goes out of their way for us.”

C Oneshuk, Burnco Rock Product,
Edmonton, AB Oct/14

“Absolutely, both Jarret and Brent are at our beck and call 24×7. We are a long ways away and it seems that failures always happen on a Friday afternoon or Saturday. We can always get the ELRUS staff to help us out.”

G Jones, Snake Lake Construction,
Cigar Lake, SK Oct/14

“Yes, they did a good job and ELRUS is there when we need them.”

Aggregate Producer, Winnipeg,
MB Jul/14

“ELRUS have always looked after us. They may not always be this prompt (within 3 hours) but they do a good job.”

P Pals, Filipenko Brothers,
Castor, AB Jul/14

“I haven’t had any big issues or been in a big bind but I have confidence that ELRUS is only a phone call away.”

L Sparrow, Lafarge Canada,
Kelowna, BC Jul/14

“ELRUS seems to be very good at that. Anytime I have been in a pinch in the past, ELRUS Aggregates has stepped up and helped out.”

B Jones, Lafarge Canada,
Cambridge, ON Mar/14

“Elrus has gotten me out of a bind. When we break down, it’s urgent to get going again. Sometimes they will deliver the parts, other times they will meet me half way.”

S Flasha, Paul Flasha Contracting,
Whitecourt, AB Mar/14

“I don’t call much but when I have in the past, I get through to Mike right away. If he doesn’t know the answer, he will call Calgary and find right away.”

G Willson, Custom Loading,
Burnaby, BC Mar/14

“Oh yes, quite often. Its helpful to be able to call George at ELRUS for Trouble Shooting over the phone. He provides good guidance and direction.”

J Dagley, Associated Aggregates,
Falun, AB Feb/14

“We had a fire in our gen set a couple of years ago and ELRUS got on it right away. We were in a jam and they really helped us out and we appreciated it.”

L Gerbrandt, Butler Brothers,
Duncan, BC Feb/14

“Pretty much, if I need parts right away and I am busy, they will have it delivered to me fast and efficient.”

D Gilbert, Zenith Paving,
Brandon, MB Feb/14

“Yes, this was one situation where the problem was bad timing. Our demands were high and we couldn’t be down. Matt understood that and was here to fix the problem.”

J Danford, Danford Construction, Madoc, ON Jan/14

“Another situation, years and years ago, before ELRUS had an Ontario office. I called on a Friday evening and needed a conveyor belt. The Calgary guys arranged a belt to be picked up in Oshawa, the next morning. ELRUS has done a good job of extending the customer’s urgency to their staff.”

J Danford, Danford Construction, Madoc, ON Jan/14

“Oh yes. I have known the ELRUS guys for 20 years. I have dealt with them for the past 10 years for plant maintenance.”

W Randal, Canada Building Materials, Aberfoyle, ON Jan/14

2013 ↑ Back to top

“Yes, ELRUS got us out of a bind on several occasions. We had a cone mantle cracked and they brought us a new cone right away. On another occasion, they also brought in a deck so we could keep running.”

D Thomsen, McPhee Construction, Edson, AB Dec/13

“We had a cone go down a number of years ago and ELRUS got us going again.”

R McIntosh, McIntosh Crushing, Montmartre, SK, Dec/13/

“Definitely. I remember last year, we had an issue and ELRUS dropped everything and helped us get it resolved. It was awesome service …. ELRUS came to do a midnight fix. It made a big time difference for us.”

G Seabloom, Hub City, Nanaimo, BC Dec/13

“The trouble shooting and when you need certain parts (is valuable). If they don’t have them, they will check around and tell you where you can get it. ELRUS has done that for me in the past.”

B Wenchowski, Inland Aggregates, Edmonton, AB Nov/13

“ELRUS staff are very helpful, they do have ‘after hours’ service and they don’t mind slipping to the warehouse after 5:00 to keep me running. Their service people are really good. They are a good outfit.”

Aggregate Producer, Saskatoon, SK Nov/13

“ELRUS staff are very honest, always willing to help, they always answer the phone (anytime of the day or night) and it doesn’t matter what kind of trouble we are having, they will help us out.”

R Beatty, Ken Beatty Construction, Erickson, MB Nov/13

“ELRUS runs a good service department, we had some guys looking at our stackers and they seem to be qualified guys.”

L Liedke, Burnco Rock Products, Calgary, AB Nov/13

“ELRUS Aggregates haven’t left me stuck yet, they get me out of jams. It usually takes 7 to 10 days for Parts to arrive by truck. Because of the timeline, I order in advance and have a small quantity on-hand.”

M Seymour, Farrell’s Excavating, St John’s, NL Oct/13

“ELRUS has often helped me out in a time of need.That is likely more parts related than service. ELRUS will deliver the parts if they have someone available and I am unable to come. ELRUS goes the extra mile for their customers.”

Rick, Alberta Rock Products, Edmonton, AB Aug/13

“Yes, every time I have called, ELRUS has gotten me out of a bind.”

Leon, Westlake Paving, Kelowna, BC Jul/13

“In the past – we needed a shaft built with an end pulley assembly and ELRUS turned it around overnight.”

P Holub, Lafarge Canada, Red Deer, AB Jul/13

“We had to fix some controller issues on a tele-stacker. I wouldn’t consider calling other suppliers in this market for advice, they don’t have anyone with credibility. Thor knows what he is talking about.”

B Swistun, Birds Hill Gravel, St. Paul, MB Jul/13

“Yes, it is pretty easy to reach them. George is always available, everyone has his cell number.”

Ken, Hopkins Construction, Lacombe, AB Jun/13

“ELRUS is only a phone call away when I get into a bind. I can fix most things so I don’t call them that much. If I am calling Brent or George, it means that I am in a real pickle.”

L Hicks, Lawrence Meir Trucking, Medicine Hat, AB May/13

“If we are in a pinch, someone from ELRUS Aggregates will make sure we get the parts we need.”

R Martin, Martin Brothers Crushing, Listowel, ON May/13

“One of the things I am impressed about is ELRUS Aggregates parts service. If we are in a bind, they will deliver. We are currently working Keephills by Lake Wabamun and Darren who lives close will deliver parts if we are in a bind.”

K Smith, Highway Rock Products, Calgary, AB May/13

“They honestly try and help, if they don’t know, they can usually point me in the right direction, especially if it’s time sensitive.”

M Kane, Aggregate Crusher, Edmonton, AB Apr/13

“If know what the parts are, I will get them asap from ELRUS Aggregate Systems. If I’m in trouble, ELRUS will come to site. George provides good site service.”

D Thomsen, McPhee Construction, Edson, AB Feb/13

“I was overwhelmed at the service they provided for me. Travis’ mechanical ability is amazing. They got me out of a big bind – my cone head piled up, I called Mario at 2 pm, the next morning Travis was there at 7am having coffee with me. I live in Peace River, 7 hours away. They made it happen. I was amazed.”

A Laurin, Ruel Concrete, Peace River, AB. Feb/13

2012 ↑ Back to top

“That is correct, ELRUS Aggregates definitely have gotten us out of binds.”

L Gilles, Baymag Inc, Calgary, AB Nov/12

“If I am in a jam, I will call James’ cell or Greg’s cell or Cecil. They will return my calls.”

R Gilbertson, Bernt Gilbertson Enterprises, Richards Landing, ON Nov/12

“They have done that lots of time. I can call Rick early in the morning and they respond to our requests.”

J Pennings, Canada Building Materials, Aberfoyle, ON Oct/12

“Seldom do I order parts after hours. But the trouble shooting part with Brent Martens is like 8 or 10 out of 5. He always says, “if you need me, call me”. Brent has a huge level of knowledge.”

G Jones, Snake Lake Construction, Prince Albert, SK Oct/12

“ELRUS is a damn fine company, they have saved my ass a lot of times. I have really enjoyed working with Mario, Rose Marie and earlier Peter.”

B McCurdy, Keephills Aggregates, Edmonton, AB Oct/12

“We are a remote mine site. If we cannot figure something out, they have someone on a plane the next day. We have had their Service Techs from Winnipeg, Saskatoon and Calgary. It was instant. They are very good, their Service is fantastic. ELRUS understands the urgency if our crusher is down and are on the spot for us. They are excellent to deal with.”

L Georget, Claude Resources, Seabee Mine, SK Oct/12

“We have had good service from ELRUS. Our existing gen set burned up a while back. ELRUS really went the extra mile to get us one on short notice. It meant a lot to us and we we really appreciate it.”

L Gerbrandt, Butler Brothers Supplies, Duncan, BC Sep/12

“I can call ELRUS for trouble shooting. For example, if I have an alarm that goes off with the screen I can check the manual. But if I have more trouble, I can always call Jared. If he doesn’t know the answer he will call Brent and then get back to me … it is all good.”

K Fhur, ASL Paving, Saskatoon, SK Sep/12

“Absolutely, they always say ‘we are just a phone call away’.”

B Dick, Brett’s Gravel & Crushing, Ponoka, AB Jul/12

“If I am in a huge pinch, they will deliver parts to my site. If I have a question and they don’t know the answer they will find the answer or connect me with someone who does. From my perspective, you cannot beat ELRUS.”

Tyler, Burnco Rock Products, Edmonton, AB Jun/12

“Yes, absolutely, ELRUS will show up and get us out a bind.”

R Kozak, Fred Kozak & Sons, Neepawa, MB Jun/12