Affinity Kitchens

4.8 out of 5 stars

315 reviews

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0.88

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93 %

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Description

Since 1994, Affinity Kitchens has designed and remodeled luxury kitchens and bathrooms in Scottsdale, Phoenix and Tucson, Arizona. Affinity Kitchens offers a comprehensive inventory of high end cabinetry and full range of services from design, to installation and support.  

Operating since: 1994

HEAD OFFICE:

Affinity Kitchens

7848 E Redfield Rd #10

Scottsdale AZ United States

85260

TYPE OF BUSINESS:
Kitchen Retailer

INDUSTRY FOCUS:
Residential Construction

MAIN OFFERING:
Custom Kitchens & Remodels

PHONE: 480-348-0088 

WEBSITE: affinitykitchens.com

What People Value Most about Affinity Kitchens

After conducting hundreds of detailed client interviews, Client Insight learns a lot about what people like and dislike.

Our role is to conduct detailed interviews with Affinity Kitchen’s clients at every stage of their experience. The primary objective of this research is to help Affinity continuously improve the customer experience.

This review offers an unbiased summary of what people share with us. Use the menu to navigate through the list of experience factors.

Experience Factors

Affinity Logo

Affinity Kitchens Overview

Client Insight has conducted hundreds of customer experience interviews with Affinity Kitchens’ clients since 2014. We consistently hear that clients are satisfied with the final result and their experience with Affinity. We have spoken to many repeat customers who appreciate that they deal with the same staff, years after their first project.

We also hear the stories of why clients recommend Affinity to friends and family. Here are some of the reasons why:
• Their integrity, product quality and commitment to do the job right.
• Their reliability and willingness to stand by their timeline.
• The quality of product and level of service.
• Their Designer’s experience, knowledge, and willingness to go the extra mile.
• Their thoroughness, their schedule and the quality of installation.

I would recommend Affinity Kitchens because of their integrity, the quality of products and their commitment to do the job right. I have had my whole house redone by Affinity and I love their work. Nancy L, Paradise Valley, AZ

Affinity Kitchens is reliable. They stand by their timeline and are competent in doing this scope of work. Affinity Kitchens follows through, and it was wonderful to do business with them. Greg W, Tucson, AZ

I would recommend them because I like the quality of product and Affinity’s service. I got my original kitchen cabinets with Affinity back in 2006 and I have had no issues. I walk into my kitchen and fall in love with the cabinets every day. The design and product quality are very good, so I went back to Affinity for my bathrooms. Charmaine D, Scottsdale, AZ

Norman McLash has been in the industry for as long as I have, and he has a ton of experience. He understands design. Whether it is cabinets for a kitchen, a bathroom, or anywhere in the home, Norman is knowledgeable, and he is willing to go the extra mile as far as design. I recommend Affinity Kitchens to Clients and Contractors. I work with Affinity a lot. KT Tamm Inc, Phoenix, AZ

I would recommend Affinity Kitchens for many reasons. It was Affinity’s thoroughness, their schedule and the good job of installation. Affinity did all the service and follow-up to complete any outstanding issues. It was all done in a timely manner. Valerie L, Phoenix, AZ

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Design Experience

We repeatedly hear stories about Affinity’s Designers being knowledgeable, willing to listen, seeking to understand what clients want and if appropriate, guiding them in decisions. Some have worked with Affinity Designers on multiple occasions because of the rapport and trust built. Clients inform us about Designers having creative ideas, being willing to go the extra mile, cognizant of a project budget and going out of their way to keep clients informed.

Affinity Kitchens is very easy to work with. They offer several different product lines to suit all budgets. They know how to take care of my clients. I have worked with their Designer, Norman McLash, for 5 years now. He gets all my work. He is a very talented Designer, and he has never led me astray.
Mark, Mark Benz Custom Building & Remodeling, Scottsdale, AZ

Tim Huber was one of the best Designers I have encountered. He always had great ideas and listened to our suggestions. He was very good at following up, he has a good appreciation for attention to detail. He returned communication promptly. We loved the creativity and the cutting-edge quality of the design. It was beautiful. Cathy D, Paradise Valley, AZ

I had an idea of what I wanted, and Tam Newell was able to help me think about functionality. The end result is perfect, as is the quality and craftsmanship. Other companies took my direction, but Tam came up with better ideas, and I appreciate that. I got what I paid for. Everything is beautiful. Paola T, Tucson, AZ

Debbie Miller is a delight to work with. Her creativity, professionalism, and attention to detail is why I decided to use Affinity Kitchens. I value their expertise. Since I didn’t know what I didn’t know, I appreciated that they were there to guide me along the way. David S, Paradise Valley, AZ

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Customer Care

The feedback we receive is that the original interaction with Affinity’s Designers is all about care and respect. Customers say that as the project moves forward, Affinity works together professionally as a team to get the project completed.

All of their employees are smart, professional, and respectful. Affinity Kitchens is my “go to” place. I would use Affinity again without hesitation. I was so impressed that they took the time, and trouble to find my original plans from 13 years ago. They have an eye for design. They are honest and stand behind their products. Their products are of high quality, and they are well priced.
Marla M, Scottsdale, AZ

I really like Affinity Kitchens’ high quality and overall service. Their Designer, Theresa Franklin, did her utmost to ensure that I would be satisfied. Affinity Kitchens did an overall good job. Don S, Scottsdale, AZ

Tim Huber really took the time to get to know us and understand the functionality and design style we were looking for. He answered all of our questions and made himself available at every stage of the remodel.
Michael T, Scottsdale, AZ

Affinity Kitchens’ Installer, Eric, did a tremendous job. He was always available to answer any comments, or concerns that I had. He was very courteous and took pride in his work. Eric did a great job, and you could see that he really cared. I value the outcome. It looks beautiful. Affinity did what they said they would do, and any issues were resolved very quickly. Jason K, Paradise Valley, AZ

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Professionalism

Clients say that Affinity’s staff are professional, punctual, pleasant, and good at communicating their ideas. That theme carries across Affinity’s functional groups from Designers, to Installers, to Service Techs and Management. We also hear that Affinity Kitchens delivers on their commitments.

Everyone was very helpful. They were all professional, and made sure things were to my satisfaction. Barbara T, Tucson, AZ

I met with Affinity’s Installer, Mike every day and he explained everything. He showed us how things worked and was very professional. All of Affinity Kitchens’ staff were professional, they listened, and the result was wonderful.
Ed B, Paradise Valley, AZ

Affinity’s Designer, Theresa, was wonderful. She came by our house to show us samples and was extremely helpful in making selections. She went above and beyond, helping me choose flooring, and saved me money on appliances by getting me a deal. She was amazing. The people at Affinity Kitchens are very professional, punctual, and did exactly what they said they would do. We appreciated everyone’s patience, and professionalism. Barbara H, Scottsdale, AZ

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Cabinet Installation

Customers consistently share how pleased they are with their installation experience. Here is some of what they appreciate:

  • the care of the Delivery staff
  • the planning and communication of the Coordinator
  • the craftsmanship of the Installers
  • the follow-up of the Service team
  • the communication skills of Affinity’s staff

What we hear is the experience is seamless and exceeded expectations from beginning to end.

Affinity did an excellent job with the installation. We were doing our kitchen in knotty alder wood, and there was a piece that was lighter than the rest. They replaced it so that the shades matched perfectly. My home looks like a showroom. When I have people come over, they are awed. Tony L, Scottsdale, AZ

I am a Designer, and Mark is the best Cabinet Installer I have ever come across. The General Manager of Affinity Kitchens was great too. He always made sure I was happy. Kayla W, Gilbert, AZ

Affinity is the best at what they do. I have done many renovations before, and I can tell when somebody knows what they are doing. Their Installer, Mike, demonstrates attention to detail, and he got it right the first time. He thought things through, and he involved me in the process. I appreciated his honesty. Cindy R, Scottsdale, AZ

Affinity Kitchens Coordinator, Marco, was very thorough, and easy to work with. He had great communication skills. Their Designer, Ray Kant, followed up a lot. Many times, he came out to see how it was progressing. He was even here when they installed the counter tops.  What I valued the most was the end result. We have a gorgeous kitchen. Wayne H, Scottsdale, AZ

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Support

We often hear stories from clients about how Affinity’s staff stepped up to help or address issues during a project. Here are a few examples:
• Designers who guide clients thorough decisions when they don’t know what they want.
• Installers resolving issues and being available to answer questions.
• Designers intervening with suppliers to resolve issues.
• Affinity Support staff resolving issues after the project is complete.
• Affinity’s staff going the distance and managing stressful situations with grace.

I am the type of person who is slow to make decision. The Affinity staff took the time. I did not know what I wanted, but I knew what I didn’t want. Beth Martinec helped guide me through the process of choosing options and styles, without me feeling embarrassed. I appreciated it and Beth went over and above in guiding me with cabinet and hardware decisions. Julie R, Minneapolis, MN

Affinity’s Installer, Eric, did a tremendous job. He was always available to answer questions and provide guidance. He was very courteous and took pride in his work. Eric did a great job, and you could see that he really cared. I value the outcome. It looks beautiful. Affinity did what they said they would do, and any issues were resolved very quickly. Jason K, Paradise Valley, AZ.

Affinity staff went ‘over and above’ the call of duty. They responded promptly. Norman McLash was the was the bright spot of our project. We had a misunderstanding with an appliance store and I could get nowhere with them. We called Norman and he intervened and made everything right. He just smoothed things out for us. Norman wanted to make sure we were completely happy with the result.
Rita V, Carefree, AZ

Our project was done early but a week later, I noticed 4 things that needed to be repaired. I thought they would give me some grief, but they didn’t. They just came and did the work. At the end of the day, it was all good. Affinity’s staff were excellent. They are nice people with great attitudes. Veronica M, Scottsdale, AZ

I have already recommended Affinity to friends. They had wonderful customer service and did everything they could to get the project done right and keep me happy. Even when stressful situations occurred, they dealt with ease and grace. Every inch of the kitchen looks wonderful – it’s rare to find a company that will go the distance they did to complete the work. Alana M, Scottsdale, AZ

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Product Quality

We consistently hear from clients who value the wide selection of styles and finishes available at Affinity Kitchens. Clients say the cabinet installation is excellent and matches the quality level of cabinets. A frequent comment is the quality of the cabinets are a cut above what is available from competitors.

Affinity Kitchens is a level above their competition in their professionalism. The quality of the cabinets and the service is commendable.
Marie-Paule S, Phoenix, AZ

Affinity had a host of options available and features we hadn’t thought of. I was absolutely thrilled with the product quality. Their Cabinet Installer, Mike was an experienced craftsman who is detail oriented and he cleaned up. The workmanship was excellent. Barbara S, Phoenix, AZ

Affinity had the cabinet door style that I was specifically looking for. They are very good at scheduling their time and they are very efficient. Affinity Kitchens is definitely on the higher end for quality in comparison to other companies.
Steve G, Contractor, Scottsdale, AZ

Affinity Kitchens was professional from start to finish. It is a combination of Affinity’s professionalism, honesty, and the quality of their products that I valued the most. John B, Bercel Builders, Fountain Hills, AZ 

I would recommend Affinity Kitchens because of the quality of the product. Norman knows what he is doing. It was a pleasure working with him. We have used Affinity before, and I now have a beautiful kitchen. Diana P, Phoenix, AZ

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Value

Clients say that Affinity Kitchens provides high quality cabinetry and install it with a similar standard, so the result is a beautiful kitchen, bathroom or ensuite. Affinity is not the lowest price provider, but they focus on quality and completing kitchen remodels on time and on budget. People say that with Affinity Kitchens they do not oversell, that the project is easy, and you get what you pay for.” Customers often mention that they have a budget, and that Affinity is respectful of it and work to stay within it.

Debbie Miller was creative and helped us fit what we wanted into the space we had. She was available and worked hard to keep the costs down to fit our budget while giving us what we wanted. Tom F, Scottsdale, AZ

It was a smooth process. The project was on time and on budget and we ended up with good looking product. We are pleased. Mike P, Peoria, AZ

I would recommend Affinity Kitchens because they make the process easy, and they take away a lot of the headaches. It seems that in the construction industry, nothing is on time or on budget but with Affinity Kitchens the project was ‘on time’ and ‘on budget’. Alisha N, Gilbert, AZ

Theresa Franklin was definitely easy to work with. She was kind, patient and went above and beyond. I already have recommended Affinity Kitchens. The cabinets are well made for their price. I love their product and I love my kitchen.
Gail Y, Scottsdale, AZ

Select The Most Relevant Reviews

Showing posts 46 - 60 of 315

NPS Rating: Promoter

Insight Score: 100%

Affinity Customer, Tucson, AZ - Sep 17, 2020

Client preferred not to have their comments shared online.

NPS Rating: Promoter

Insight Score: 92%

Paul R, Tucson, AZ - Sep 12, 2020

Affinity Kitchens’ Designer, Tam Newell was friendly and very nice. Tam showed me something that I liked. The staff at Affinity listened. They were professional. I was not happy with Tam’s recommendation of the countertop people. I think I would have been happier with somebody else.

NPS Rating: Promoter

Insight Score: 100%

Joel B, Tucson, AZ - Sep 10, 2020

Tam Newell was very professional. She had great ideas and was able to present them to be easily understood. Tam followed up and she was always there. She made herself available and made suggestions to make things better. Affinity Kitchens has good quality products. I think everyone is professional and pleasant to work with.

NPS Rating: Promoter

Insight Score: 89%

Tom F, Scottsdale, AZ - Aug 27, 2020

Debbie Miller was creative and helped us fit what we wanted into the space that we had. She was available and worked hard to keep the costs down to fit our budget while giving us what we wanted. She did a great job working with the builder on a support beam to make it invisible.  Affinity Kitchens’ Coordinator, Marco, was superb at identifying surprises. He caught changes in the architectural drawings and headed off a catastrophe. Affinity Kitchens was thorough, their product is high quality, but they are expensive. The end product is what we value the most.

NPS Rating: Not Determined

Insight Score: 45%

Affinity Customer, Scottsdale, AZ - Aug 27, 2020

Client preferred not to have their comments shared online.

NPS Rating: Promoter

Insight Score: 97%

Kayla W, Gilbert, AZ - Jul 18, 2020

Debbie Miller was great. I knew from our first interview that she would be the one to help me with my project. I am a Designer, and we just connected. Debbie listens. She is very knowledgeable and always available. Jamie and Debbie were just always available anytime. Mark is the best Cabinet Installer I have ever come across. The General Manager of Affinity Kitchens was great too. He always  made sure I was happy.

NPS Rating: Promoter

Insight Score: 88%

Sally C, Paradise Valley, AZ - Jul 9, 2020

I would recommend Affinity Kitchens, I appreciated the design work, the cabinets were of good quality, and they were well made.

NPS Rating: Promoter

Insight Score: 100%

Svetta P, Scottsdale, AZ - Jul 9, 2020

Affinity Kitchens has great customer service and everyone is professional. This is my second time working with Affinity and with Norman McLash. He knows his stuff. Any concerns I had, I took to Norman and they were taken care of. Their Coordinator, Marco, was good too. Everyone was good.

NPS Rating: Promoter

Insight Score: 99%

Nancy, Paradise Valley, AZ - Jun 26, 2020

I would recommend Affinity Kitchens on the basis of their integrity, the quality of products and their commitment to do the job right. I have had my whole house redone with Affinity. I love their work. I feel that I got lucky with Norman McLash. He does everything, designing, choosing paint and fabrics, he does it all. Working with Norman is a great experience. He has expertise and exudes kindness. We have a long relationship as he has designed my remodels over the years. I trust him.

NPS Rating: Promoter

Insight Score: 99%

Dan S, Scottsdale, AZ - Jun 18, 2020

We did a remodel of our kitchen. There are 3 components to a remodel. The installation, the cabinets, and the design. Affinity Kitchens has all 3 of them. Theresa Franklin was really super in the design. She was very good at using the space effectively, and we got what we wanted.

NPS Rating: Promoter

Insight Score: 100%

Paola T, Tucson, AZ - Jun 13, 2020

The entire experience with Tam Newell, our Designer was satisfying. I had an idea of what I wanted, and Tam was able to help me think about the functionality of the kitchen. The end result is perfect, so is the quality and the craftsmanship. Other companies took my direction, but Tam came up with better ideas, and I appreciate that. I got what I paid for. Everything is beautiful. 

NPS Rating: Promoter

Insight Score: 99%

D.C. & Monet D, Phoenix, AZ - May 26, 2020

Everyone at Affinity Kitchens was incredible. I was so impressed. It is nice to work with such dedicated people. Nothing in the kitchen was 90 degrees. It is a weird space, and the job was not easy. Debbie Miller, their Designer, knocked it out of the ballpark. In the end, she gave us a beautiful kitchen. I was just shocked at how good Anthony, the Installer was. He matched everything down to a 1/32 of an inch. That is what I call craftsmanship. 

NPS Rating: Promoter

Insight Score: 94%

Ryan O, Phoenix, AZ - May 22, 2020

Norman McLash was very innovative and very professional at all times. We are very happy with his designs for our kitchen. I would say that Affinity Kitchens does very nice work.

NPS Rating: Promoter

Insight Score: 88%

John W, Paradise Valley, AZ - Apr 30, 2020

Affinity Kitchens are more passionate about their craft, and their craftsmanship standards are very high compared to others I have worked with. For anyone who could afford them, I would say that the finished product is superb. They never leave a job unless you are completely satisfied, and Jamie, their Field Supervisor, has an eye for getting details right that most people would miss.

NPS Rating: Promoter

Insight Score: 100%

Andie C, Contractor, Phoenix, AZ - Mar 21, 2020

I recommend Affinity Kitchens all of the time. Their Designer, Debbie Miller is unbelievable to work with. She pays attention to details, she explains everything to my clients and me about the do’s and don’ts . She always gives us lots of options.  I have used Affinity since 2004. Affinity Kitchens’ people are by far the best. If there is ever a problem, you never have to chase them down. Actually, they point out things that no one else would even see. They know what they are doing, they have been there a long time, and work well together.

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