Pinnacle Group Renovations

4.6 out of 5 stars

84 reviews

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Pinnacle Group

Description

The Pinnacle Group is a design-build custom home and renovation contractor serving Calgary and area markets since 1999. Their services include architectural, and interior design, construction management and on-going support services. Changing demographics has resulted in additional services of concierge-handyman for smaller scale projects, and accessibility renovations serving both ‘aging-in-place’ clients and those living with a disability.

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Operating since: 1999

HEAD OFFICE:

Pinnacle Group Renovations

10672 46 St SE Suite 4

Calgary AB Canada

T2C 1G1

TYPE OF BUSINESS:
Design-Build Home Renovator

INDUSTRY FOCUS:
Residential Construction

MAIN OFFERING:
Custom Home Renovations

PHONE: 403-720-8789

WEBSITE: pinnaclerenovations.ca

What People Value Most about Pinnacle Group

After conducting years of detailed client interviews, Client Insight learns a lot about what people like and dislike about a company.

Our role is to conduct detailed interviews with Pinnacle Group Renovation’s clients at every stage of their experience. The primary objective of this research is to help Pinnacle continuously improve the customer experience.

This review offers an unbiased summary of what people share. Use the menu to navigate through the list of experience factors.

Experience Factors

Pinnacle Group Overview

For more than 15 years, we have interviewed clients of the Pinnacle Group. These clients entrusted Pinnacle to complete large scale home renovations and additions. Clients consistently share how satisfied they are with the overall design-build experience; from amazing designs, quality workmanship, to projects completed on time and on budget.

Clients frequently tell us about the friends and family they have referred to the Pinnacle Group.

The final result of our renovation is just stellar. Our renovated home is beautiful, and it was completed on time and on budget. Glenda L, SE Calgary, AB.

I like Pinnacle Group Renovations’s Design Build model as it allows for collaboration and a dialogue between the Designer and the Site Supervisor, as construction occurs. I would recommend Pinnacle as they have high standards, and they were considerate of our circumstances and requirements. We felt cared for. Linda M, NE Calgary, AB.

We are really happy with our renovation and the final result. We love our new looking home. We trust Pinnacle Group Renovations and I feel confident recommending them, as they deliver a quality result. Jennifer G, SW Calgary, AB.

I would recommend Pinnacle because they are trustworthy. They do their work ‘on schedule’. Al S, SE Calgary, AB.

I have no hesitation using Pinnacle Group Renovations as I like the result and the quality. Phil L, SE Calgary, AB.

Construction

We regularly hear about the stress-free renovation experiences with the Pinnacle Group. Clients describe Pinnacle’s construction staff as having expertise, a team approach, a solid work ethic, good results, and professional behavior, while being advocates and personable. Clients are pleased with the peace of mind this provides.

What was so valuable for us was that their Site Supervisor, Brennan, was looking out for us. We knew we were in good hands and we never felt panic or stress. We are very happy with our choice to use Pinnacle Group Renovations. It was a stellar experience because of the care, the professionalism, and the team approach.
Jeff H, SE Calgary, AB

What I valued the most was that Grant gave me a schedule. I just stepped out of the way and let them do their job. That really gave me ‘peace of mind’. I didn’t have to badger them or worry about whether work would get done, they just did it. My experience with Pinnacle Group was very solid, they do good work, and they do it on time. Doug B, NW Calgary, AB.

The Pinnacle Group Renovations delivered what they said they would. Their Site Supervisors demonstrate expertise and knowledge, and their trades are excellent. They were personable and they really listened to what we said. They did not try to oversell us and were conscientious about our budget. We are really happy with the end result and the quality workmanship. Lynn & Greg W, SW Calgary, AB

I feel that the Pinnacle Group inspires confidence. They present themselves as a cohesive and friendly team. They are enjoyable to work with. They have a high standard for their quality of work, and they do not cut corners.
Madan S, NW Calgary, AB.

Professionalism

Clients often comment about the professionalism of the design and construction team. They are personable, friendly, and trustworthy. They also talk about how the professionalism extends through out the organization.

Their service was outstanding, and they have a strong sense of professionalism. They are approachable and can put up with me. They can take a joke and give it back, so it is good. The Pinnacle Group Renovations is open and honest. We got that vibe from Paul right away and we knew we could trust him.
Lee W, SE Calgary, AB.

A renovation can be a stressful process, but when you know that there is a team looking out for you, that diminishes the worry. We valued a combination of a number of things: Pinnacle Group’s care and professionalism, their attention to detail, the pride they take in their work and the family friendly environment. All of these things translate into a stress-free experience. It was a stellar experience because of the care, the professionalism, and the team approach.
Jeff H, SE Calgary, AB

Paul was always enthusiastic and professional when we talked to him. It was clear that he wanted our experience as clients to be a good one. I also cannot say enough good things about Brennan. The Pinnacle Group Renovation’s staff are efficient and friendly. We now have a beautiful home. Taryn P, NW Calgary, AB.

Customer Care

Clients talk about a sense of family. People say, “it seems like the Pinnacle staff and trades care about us as well as our pets.” They also talk about the level of responsiveness, communication, and willingness to explain the options and help make good choices.

Renovations can be an invasive and upsetting experience for a household, but clients frequently share about a comfort level of having Pinnacle staff in their homes and then missing them when they are gone.

I valued the feeling of caring and the sense of family that comes with Pinnacle Group Renovations. Their trades and staff come to see the project at the Turnover date. Paul’s wife even came to site and it just makes it feel like one big family. I valued that sense the most. Tracey T, NE Calgary, AB.

Working with Pinnacle staff was an extremely positive experience and now that they are gone, we miss them. Brennan & Grant are friendly and considerate people. They did quality work, and they were on time and on budget.
Greg, S, NW Calgary, AB.

As Pinnacle’s project managers, Brennan and Grant were great communicators. When issues came up, we talked about it and then dealt with it. We could talk to them anytime and they were always responsive. They explained the options, the pros and the cons so we had information to make a good decision.
Darren H, NE Calgary, AB.

Brennan takes charge of the project and all the trades. It eliminated my stress. One of our dogs gets stressed when it is rubbed by a person’s legs or feet. Brennan did a good job of informing everyone of it. As a result, our dogs were not stressed, and neither was I. That was a big thing for me.
Stacey K, NW Calgary, AB.

What I valued the most was feeling comfortable about having them in my home. A renovation is a huge intrusion, but I felt comfortable having Pinnacle Group Renovations and their staff/trades in our home. I felt secure. Lynne B, Calgary, AB.

Support

Clients consistently share that Pinnacle is supportive throughout the project but specifically at addressing and resolving issues. We hear that when an issue comes up, it is promptly resolved.

We had a bit of an issue with a leaky tap in the steam shower. Just wanted to say that I was impressed with how quickly Stephanie got it all resolved. I had wondered what “follow up” service might be like, but apparently, I got my answer! Lynne H, SE Calgary, AB

I would recommend the Pinnacle Group Renovations based on their people, their work ethic, and their value to make sure that their clients are happy. If there was anything that wasn’t right, Pinnacle made it right. Joanne R, SW Calgary, AB

At the end of the day, they did everything we asked and everything they committed to. There was no arguing, whining, or complaining. A corner cabinet with glass wasn’t right. Brennan took one look at it and resolved the issue with no complaints. This is part of the reason we would recommend them.
Wes M, SE Calgary, AB.

The warranty work that Pinnacle Group Renovations did on our neighbor’s renovation influenced our decision to use them. The cabinetry work is absolutely superb. Their staff are open and willing to resolve issues. Chris K, NW Calgary, AB.

The finished result of our project is absolutely fantastic. We were confident that they would do a good job and if issues came up, Pinnacle Group Renovations would resolve them. It was foundational to our decision to work with them.
Linda E, SW Calgary, AB.

Design Experience icon

Design Experience

Clients comment on how practical it is to include construction know how in the design process as it keeps the plan realistic and the construction manageable. Clients with accessibility challenges share how pleased they are with Pinnacle’s ability to design functional solutions.

Clients regularly share how satisfied they are with the overall design experience. Starting with the discovery and vision setting all the way to the beautiful end result.

At the beginning of working with Pinnacle Group Renovations, we filled out a project DNA form and we defined what we wanted. We know what we like but we are not always good at describing it. However, Pinnacle’s process gets everything determined in the beginning. Pinnacle does a really good job of the design stage. Craig & Janet M, SE Calgary, AB

We would recommend the Pinnacle Group. The way the project began – the insight, the unique ideas in the design meetings, were all things we would not have thought of. They helped us create a vision for our renovation. The final result is just stellar. Our renovated home is beautiful, and it was completed on time and on budget. Glenda L, SE Calgary, AB.

Everyone was professional, and the Pinnacle Group Renovations finished the project on time. The design aspect at the beginning was good. I needed a fully accessible wheelchair bathroom, so Paul had to take more time to understand our needs. He was good at that and wanted to make sure my needs were met.
Carissa I, NE Calgary, AB.

Working with the Pinnacle Design team was fantastic. Functional accessibility is important to us as we are both in wheelchairs. They were genuinely interested in helping to accomplish our hopes and dreams. Their interest and passion helped us open our basement to be functional to share with friends. They already have a lot of knowledge in that area and so I am sure their knowledge will just continue to increase. Erik F, SE Calgary, AB.

Product Quality icon

Product Quality

We consistently hear about the craftsmanship, workmanship, and the quality of work that Pinnacle staff and trades provide. We also hear about the fantastic results and the beautiful homes that emerge.

Pinnacle Group Renovations has met the start and completion dates every time. Their craftsmanship is so good; their trades and suppliers are so good and when issues come up, they address them and take care of them. That is great. For me, it is easy to refer the Pinnacle Group because I trust them and know that any issues will be taken care of. Barbara R, Airdrie, AB.

We had a bit of a complicated project and Pinnacle Group Renovations did a good job. It came within budget and when there were challenges, Pinnacle responded well. We are really happy with the great design and workmanship; we loved the people who were on site. The quality of work is what we value the most. We are the ones living with the product and we are pleased with their work. It is a good quality job. Dave & Kathryn H, SW Calgary, AB

We would recommend Pinnacle Group Renovations because of their quality of work and the trades they brought to our site. They are polite, careful, tidy, and lovely people to work with. They were also timely in starting and completing the work. I value our finished product. We now have a beautiful home, and it is exactly what we wanted. Robin B, NW Calgary, AB

The final result of our project is absolutely fantastic. We were confident that they would do a good job and if issues came up, Pinnacle would resolve them. It was foundational to our decision to work with them. Linda E, SW Calgary, AB

Value

Clients frequently share how impressed they are with the value that Pinnacle Group renovations provides. The projects are completed on time, on budget and quality is key. Clients appreciate the high level of service, the prompt resolution of issues and Pinnacle’s pleasant staff.

The fact that they were on budget and on time, is really huge for me. The Pinnacle Group Renovations does what they say they are going to do, and the quality of their work is really fantastic. We have another phase to do in the future.
Krista L, SW Calgary, AB.

They were so great to deal with. Pinnacle may not be the cheapest company, but I would rather pay a bit more to get the kind of service they provide. They were timely and everyone in their organization was pleasant. Even when there was an issue, it was pleasant, they listened to our concerns and took care of things.
Tina S, SW Calgary, AB.

We would recommend Pinnacle Group Renovations because they have a great team. I like the fixed price and fixed date concept. Pinnacle Group does good work, they use good products, and they have good trades.
Craig & Janet M, SE Calgary, AB.

The overall look of our house is amazing and the resulting pride we have in it, is great. We also appreciated the way that Paul broke down the costs and quote for the renovation. It was detailed and that helped. Mitch C, SW Calgary, AB.

Guarantee

We all hear about renovation horror stories – started projects that carry on and on with costs that go up and up. We consistently hear a different story from Pinnacle’s clients. They say they are given a start date, a completion date, and a fixed budget.

We also hear that clients are given options without pressure. When a client decides to upgrade or change, a change order is completed so that the total costs will be transparent.

They really stood behind the philosophy and commitment to their SCC guarantee. The Pinnacle Group Renovations are also concerned about the quality standard of the product. I never had the feeling they were selling something that I didn’t need. For example, they refinished our wood flooring and fireplace instead of replacing it. They really seemed to care about finishing a high-quality project on time and on budget. Mary B, NW Calgary, AB.

Paul is true to his word. He came in with a budget that we didn’t initially like, but he followed through and delivered it. They knew how much it would cost. They gave us a core set of options (our needs) and also gave us a good number of other options so we could also choose our wants. And we did choose a lot of them. Our house now looks great! Dave H, Okotoks, AB.

This is the second reno we have done with the Pinnacle Group Renovations. We did an exterior project 4 or 5 years ago. The fact that the schedule and budget is already part of Pinnacle Group’s process was important to us. Some companies just wing it and see what happens, but the risk is you don’t know the total cost or the completion date. We had confidence based on our first experience with Pinnacle. Darren H, NE Calgary, AB

I was looking for renovators who would guarantee a ‘move in’ date, a solid budget and had a penalty if they didn’t finish on time. I decided to go forward with Pinnacle Group Renovations as they had a warranty, and I could see some of their projects in progress. I would recommend Pinnacle Group to anyone. They finished on time, they had a budget guarantee, and they will come back and fix things if there are issues in the future. Annette V, Okotoks, AB.

Select The Most Relevant Reviews

Showing posts 61 - 75 of 84

NPS Rating: Promoter

Insight Score: 96%

Jennifer G, SW Calgary, AB - Feb 28, 2018

There were two issues during the Pinnacle Group renovation and in both cases, they said they would resolve it. They said don’t worry, we will fix it and they did. We are really happy with our renovation and the final result. We love our new looking home. We trust the Pinnacle Group and I feel confident recommending them, as they deliver a quality result.

NPS Rating: Promoter

Insight Score: 97%

Kelly M, NW Calgary, AB - Feb 27, 2018

The final product is what I value the most, our project ended up the way we wanted it. I am an Accountant and so the end result is important. All aspects of Velvet’s interaction were helpful for us. She met with us and listened to my ramblings and brought the whole thing together.

NPS Rating: Promoter

Insight Score: 94%

Dave H, Okotoks, AB - Jan 23, 2018

Paul is true to his word. He came in with a budget that we didn’t initially like, but he followed through and delivered on that budget. They knew how much it would cost. They gave us a core set of options (our needs) and also gave us a good number of other options so we could also choose our wants. And we did choose a lot of them. Our house now looks great!

NPS Rating: Promoter

Insight Score: 95%

Rik G, NW Calgary, AB - Jan 19, 2018

I enjoyed the professionalism and expertise that Paul brought to our project. The Pinnacle Group’s team and almost every subcontractor was excellent. Paul stands behind what he says and the transparency in what they are doing is great.

NPS Rating: Passive

Insight Score: 77%

Pinnacle Customer, SW Calgary, AB - Jan 18, 2018

We are happy with the result at this point but there are still some things to complete. We know that Pinnacle wants to do things right but until things are done, we will hold our ground.

NPS Rating: Detractor

Insight Score: 56%

Pinnacle Customer, Chestermere, AB - Jan 17, 2018

We are happy with the result and product but our experience was not good. This ability to talk to a third party allows us to vent and remain focused. This truly is professional way for us to tell our story and vent our experience.

NPS Rating: Passive

Insight Score: 83%

Janet B, NW Calgary, AB - Jan 17, 2018

I would clearly say that you need to know your budget before you start a renovation project. There were questions we didn’t ask before we started. I value the workmanship Pinnacle provided; the finished product is very nice. You hear about projects with major issues, and we never experienced any major issues.

NPS Rating: Promoter

Insight Score: 74%

Pinnacle Customer, SW Calgary, AB - Jul 29, 2017

Yes, I would definitely recommend the Pinnacle Group but I would put in some caveats. We had some trouble getting the designs updated. In the end, we are happy that we choose the Pinnacle Group and we are very happy with the end result. Brennan was engaged right from the start and he knew what was going on.

NPS Rating: Passive

Insight Score: 82%

Pinnacle Customer, SW Calgary, AB - Jul 28, 2017

We have had people say “oh my gosh, who did this, it is great”. We do love the result and we are so pleased with it but it wasn’t a painless process. We lost confidence in them when things were repeatedly done wrong. I could list a number of things that were done wrong. There needed to be better communication and performance from their Site Supervisor. He lacked connection and follow-up and we didn’t feel like we were a priority to him.

NPS Rating: Detractor

Insight Score: 85%

Pinnacle Customer, SW Calgary, AB - Jun 15, 2017

We were completely satsified until the Turnover Date. A lot of the issues should have been resolved before we moved back in but they were not. It took too long to get things resolved and so that has changed our likelihood of recommending Pinnacle. The overall look of our house is amazing though and we take a lot of pride in it.

NPS Rating: Passive

Insight Score: 75%

Pinnacle Customer, Priddis, AB - Jun 14, 2017

What I value the most is the Pinnacle Group’s expertise. They are skilled at putting a good design together and so the beginning of our project was really good. The planning conversations and the vision was top quality and that helped with our overall satisfaction. The implementation wasn’t good. The Site Supervisor was disorganized and that had a big negative impact. In the end though, the end result is great.

NPS Rating: Promoter

Insight Score: 85%

Angela W, SE Calgary, AB - May 26, 2017

We had a few moments on this project but they did a fantastic job. Pinnacle’s trades were excellent. Everyone but the management were awesome. Just as the project was finishing, my neighbor asked if I would recommend them and I told her that I definitely would. I would recommend Pinnacle, because their staff and trades are excellent. The end result turned out really good and we have a lovely bathroom.

NPS Rating: Promoter

Insight Score: 97%

Greig S, NW Calgary, AB - May 25, 2017

Paul attracted us with his warmth and his genuine personality. It was clear that he had integrity and we could tell he knew how to run a business. I think it was those qualities that attracted us to them. For me, they are significant values and are important. Working with Pinnacle staff was an extremely positive experience and now that they are gone, we miss them. Brennan & Grant are friendly and considerate people. They did quality work, and they were on time and on budget.

NPS Rating: Promoter

Insight Score: 96%

Al S, SE Calgary, AB - May 17, 2017

I would recommend Pinnacle because they are trustworthy. They do their work ‘on schedule’.

NPS Rating: Promoter

Insight Score: 98%

Joe L, SW Calgary, AB - Jan 16, 2017

I value the relationship we had with every one of the Pinnacle staff. Everyone was very personable and it was clear to tell they were on our side. I don’t think I got ‘blow back’ on any issue or complaint that we had.

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