People won't complain

People Won’t Tell You What You’re Doing Wrong

Canadians are famous for being polite people. Perhaps too polite. Rather than ruffle feathers, many people are content to put up with problems, inconveniences, even bad customer service, to avoid lodging a complaint.  Perhaps this is part of the residual British influence on Canadians, to keep a “stiff upper lip.” Sometimes customers will not complain
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Business man waiting for a call.

Waiting for Customer Feedback? Go and Get It!

Has your company set up passive customer feedback mechanisms where you are waiting to receive responses from your customers?  How long do you wait? You might wait a very long time. But why wait? Your customers are busy people.  Our observation is that many people don’t bother to provide customer feedback, especially if they have
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