The Client Insight Approach
For nearly 20 years, we’ve conducted in-depth surveys and customer interviews to assess each stage in a customer’s lifecycle. We’ve learned what clients really think, want and need from companies. We apply the same approach to employee and stakeholder feedback to drive change from within.
This feedback gets channelled to sales, service and other departments to initiate target actions. We also share customer feedback with company leadership to support experience design and reputation building initiatives.